FINAL REPORT SUPERVISORY SKILLS IN HOUSE KEEPING DEPARTMENT housekeeping term and guestroom cleaning procedures

VIET NAM GENERAL CONFEDERATION OF LABOR TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION FINAL REPORT SUPERVISORY SKILLS IN HOUSE KEEPING DEPARTMENT Student: Nguyễn Thị Thanh Trúc MSSV: 717H0658 Class: 1707051 Group: 13 Ho Chi Minh city, July 2020 Table of Contents Housekeeping term and guestroom cleaning procedures 1.1 Houskeeping term explain 1.2 Housekeeping cleaning procedures General duties of housekeeping department supervisor 2.1 Summary content 2.1.1 Relationship with other departments in the hotel 2.1.2 Business connections outside the hotel 11 2.1.3 Good management and warehouse arrangement 11 2.2 Practical exercise 12 2.2.1 Exercise 12 2.2.2 Excersie 14 2.2.3 Practical 19 Monitor the living room area 20 3.1 Duties of Housekeeping supervisor 20 3.1.1 Duties of morning shift supervisor 22 3.1.2 Duties of the laundry area supervisor 22 3.1.3 Divide room for staff and check room 22 3.1.4 Lost & Found procedures 24 3.1.5 Maintenance procedures 24 3.1.6 Duties of the laundry area supervisor 25 Monitor the public area 26 4.1 Duties of public area supervisor 26 4.2 Cleaning and maintenance of public toilet 26 4.3 Maintenance of common types of floors 27 4.4 Caring for ornamental plants and handling insects 28 Monitor the laundry area 29 5.1 Duties of the laundry area supervisor 29 5.2 Fabric washing process 31 5.3 Solving guest’s clothes process 33 Conclusion 33 LIST OF ABBREVIATIONS AND ACRONYMS Order Acronyms Abbreviations HK Housekeeping SUP Supervisor FO Front Office F&B Food & Beverage LIST OF FIGURES Figure 2.1 ROSTER 13 Figure 3.1 Room status rotation 23 Figure 5.1 Structure of laundry department 30 Figure 5.2 Washing procedure 31 Figure 5.3 Solving guest’s clothes procedure 33 LIST OF DIAGRAMS Diagram 3.1 Lost and Found Procedure 24 Diagram 3.2 Maintenance Procedure 25 Diagram 3.3 Periodic cleaning of the Laundry area 26 FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures Housekeeping term and guestroom cleaning procedures 1.1 Houskeeping term explain HK term is an acronym for the condition of the room or the items in the HK department, that make it easy for staff to use when reporting guest service activities every day • Room Occupancy The term Room Occupancy refers to how a hotel utilizes its available space This is done to ensure that hotels make the most use of all available space in their public areas It can also be used to decide whether or not more or less furniture should be installed • Make up room One of the basic housekeeping services provided aside from cleaning and preparing guest room before they arrive is the Makeup Room room is renewed thru a clean up – garbages are removed, sheets and towels are changed, beds are fixed, bathrooms are sanitized, and amenities are replenished leaving your stuffs tidied up on the spot where you left them • Check in (C/I) It usually entails guests entering the lobby, presenting themselves at the reception counter, handing over identification and a credit card, and receiving a key to a room and some instructions also • Check out ( C/O) The guest has settled his or her account, returned the room keys and left the hotel • Vacant Dirty (VD) Room is empty and not check out yet • Vacant Clean (VC) Room is empty and clean • Vacant Ready (VR) A guest room that is ready to be sold to a new guest • Occupied (OCC) A room status term indicating that a guest is currently registered to the room FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures • Occupied Dirty (OD) Guest currently occupies the room, the night has passed, but room has not yet been serviced by housekeeping Occupied Clean (OC) • Guest currently occupies the room, and room has been serviced by housekeeping Expected Arrival (EA) • Rooms which are due to arrive today Expected Departure (ED) • List of guest who is expected to depart for the day/selected date The list shows the guest name, number of guests, room, room type, reservation details, billing details etc • Turndown Service Turndown service refers to the preparation and refreshment of the room for bedtime This does not only refer to the fixing of beds but includes redying of the entire room Lost and Found • Should guests lost any of their belongings, the housekeeping and security staff would register the notification; and should the personnel or any person found this belonging within the hotel, then the person would bring it to this section in order to return to the owner Refused service (R/S) • Guest refused to clean the room • Do not disturb (DND) A not disturb card is outside the room to inform hotel staff or visitor that the occupant does not wish to be disturb • Occupied no baggage (ONB) Guest has no baggage • Light Baggage Guest has light or very less baggage FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures • Double Lock An occupied room in which the deadbolt has been turn to prohibit entry from the corridor Only a grandmaster key or an emergency key can open it • Vacant Maintenance (VM) A “VM” room has been taken out of inventory for some reason This is the code assigned to out – of – order rooms • Out of order (OOO) Rooms kept under out of order are not sellable and these rooms are deducted from the hotel's inventory A room may be out-of-order for a variety of reasons, including the need for maintenance, refurbishing and extensive cleaning etc • Arrival list List of guests who is expected to arrive for the day/selected date The list shows the guest name, number of guests, room, room type, reservation details, requests etc The arrival list provides information and will be distributed to departments such as uniformed staff, housekeeping, security, F&B, and kitchen to assist these departments in their planning for operational duties • Walk in guest A walking guest is a guest who walks through the door seeking accommodation for the night without having made a reservation • VIP Individual who should receive special or elevated treatment based on their role or relationship to an event • Sleep out (SLO) A guest is registered to the room, but the bed has not been used • Out of town (OOT) A simple way to let someone know that guests are going to be away for more than one week • House use (HU) Room is used by the hotel staff or someone staying from the management team FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures Support linen inventory, report loss, damage x Change bed mattress surface x Clean the outside glass (outside hotel cleaning team) x Vacuum under the bed periodical x Washing the curtains in the guest room (coordinating laundry) x Diagram 3.3 Periodic cleaning of the Laundry area Monitor the public area 4.1 Duties of public area supervisor Public area supervisors are responsible for assigning and supervising cleaning staff to perform tasks in public areas Supervisors will be responsible for arranging daily, weekly and weekly shifts for employees in a reasonable manner They need to manage the maintenance work of all types of floors to avoid moisture, and regularly check the cleanliness of the areas, besides reminding, urging and instructing employees to follow the correct work procedures and instructions Comply with occupational safety regulations Public area supervisors also need to periodically monitor pest control work It is necessary to ensure that the cleaning equipment and tools are of good quality, need to be checked regularly to promptly repair or supplement and handle the Lost and Found item Supervisors of public areas need to know the technical systems and equipment in the hotel, be proficient in the use of tools, industrial cleaning chemicals, and they need to have knowledge about maintenance floor surfaces, understanding fire safety procedures is also important 4.2 Cleaning and maintenance of public toilet Step 1: Prepare cleaning tools Wiping cloth Wet floor sign Long handle scrubbing brush Garbage bag Broom and dustpan Goggles Rubber gloves Chemicals FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures Mop, water squeegee Hand soap Toilet scrubber Paper towels Wipes Wipe Whisks Sanitary products Step 2: Washing hand Before cleaning the toilet, staff should wash their hands with antibacterial soap, then dry their hands, then put on rubber gloves Step 3: Chemical make Employees must comply with the regulations in the mixing of chemicals, so that the work efficiency is up to the standard Before starting, employees need to wear safety glasses, read the instructions for use of chemicals, note that always use cold water to mix chemicals, and then put chemicals in the correct spray bottles that are labeled on the outside Step 4: Before entering the restroom, employees need to knock on the door times, each time second apart, and declare the name Housekeeping after each call If there are no people, they will clean, if there are people, wait until after the guests leave to the cleaning, always leave the door open when cleaning the toilet to avoid suffocation due to chemical odors, and need to put the Wet Floor sign in advance toilet room door Step 5: Carry out cleaning First, use Crew chemical spray on the toilet, flush the toilet so that the chemical soaks up the stain for at least 10 minutes Next, change the trash bag, clean the trash can with Forward DC chemicals Next, use an effervescent knife if there is a hard object on the floor, and then use a broom to sweep the trash from the inside out Sanitize the sink area and wipe the glass, wipe the dust Wipe from top to bottom, left to right and inside to outside, clockwise or counterclockwise Next, after the stain has absorbed the chemical, start scrubbing the toilet and urinal and then wipe it one last time with Forward DC disinfectant Add hand towels, hand soap and start cleaning the floor, note: wipe from the inside out Finally, write in the check list to check, and check the number of items and then put them in the warehouse 4.3 Maintenance of common types of floors FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures ± Carpet maintenance Must vacuum the living room carpet every day, if you don't vacuum the carpet, when guests walk on the carpet, the dust will fly up and there will always be dust in the air, when guests breathe in the carpet dust, it will cause sneezing Must vacuum the carpet in the living room and the hallway When food is spilled on the carpet, the staff needs to treat the stains on the carpet immediately, not to leave it for the next day, because if left for a long time, it will not be possible to clean all the stains Each type of stain on the carpet will have its own chemical Method Flow of people Flow of people Flow of people (low) (medium) (high) Vacuum Every day Every day Every day Spot removal, stain removal As soon as possible As soon as possible As soon as possible Bonneting months month weeks Shampooing months months months Extraction months months months ± Maintenance of marble floors Method Flow of people Flow of people Flow of people (low) (medium) (high) Push dry dust Every day times per day Frequently Moisten wipes Every day Every day Every day (high Every day Every day Every day Poilishing speed) 4.4 Caring for ornamental plants and handling insects ± Caring for bonsai Bonsai care workers must be supervised in the sweeping, watering and maintenance of bonsai in public areas and ensure that all trees and landscaping are well maintained to prescribed standards For bonsai to grow well, daily watering is indispensable Supervisors need to observe bonsai staff in weekly cleaning and pruning, FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures taking care of the soil for planting and maintaining landscaping tools Supervise the work of fertilizing, spraying pesticides if necessary Directing and arranging bonsai for parties, meeting rooms, VIPs Directing the redesign of bonsai space as assigned by superiors ± Handle insects Monitor, monitor, plan the implementation of pest control work such as Ants, Cockroaches, Flies, Mosquitoes, Rats, especially the treatment against Termites, Moths for all areas in the hotel and in living room, it is necessary to report to superiors situations that need to be handled quickly when insects arise unexpectedly Manage the schedule of spraying insecticides weekly, monthly, quarterly Monitor the laundry area 5.1 Duties of the laundry area supervisor The responsibilities of a laundry supervisor can vary quite a bit between positions at different locations, though in general he or she oversees the laundry operations at a place of business Hotels, for example, often employ supervisors to ensure that other employees are properly handling the cleaning, storage, and distribution of towels and linens to guest rooms The supervisor can also be responsible for ensuring operational aspects of a business run smoothly, through dealing with scheduling and arbitrating employee disputes when necessary Although a supervisor is in a managerial position, he or she still typically answers to other managers or owners of a business A laundry supervisor is often an entry level position for someone with managerial experience As a supervisor, one of the most important duties he or she handles is overseeing the actions and performance of other employees The exact tasks that such employees handle can vary, though it usually involves receiving and washing dirty linens, folding cleaned items, and distributing linens and towels as needed The supervisor typically ensures that employees are performing these tasks in a proper and timely way The duties of this type of position may also involve overseeing the performance of other “housekeeping” staff Some businesses may have sufficient need for laundry services to be isolated from other duties, though many companies have laundry and housekeeping employees working together A laundry supervisor may, therefore, need to ensure that all housekeeping staff members are performing necessary tasks, including cleaning bedrooms and facilities at a hotel or other location Proper scheduling is also an important task for which a laundry supervisor is responsible A supervisor often has to ensure that work shifts are properly scheduled and that any issues employees may have are dealt with properly so that the business remains sufficiently staffed When employee disputes arise, the supervisor may need to deal with FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures problems and ensure a satisfactory resolution is met Supervisors can also be responsible for handling customer complaints and ensuring that employees are properly trained Figure 5.1 Structure of laundry department FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures 5.2 Fabric washing process Figure 5.2 Washing procedure Step 1: Collecting soiled linen Fabrics are collected from the use areas such as towels, bed sheets from the living room, or tablecloths, fabrics of all kinds in the restaurant area, after the collection is completed, the linen is transported by special-use storage trucks to the Laundry department Step 2: Sorting of linen Sorting items into groups is an important step in improving the efficiency of the washing process Classification of spills based on: material, degree of soiling, type of stain, color of fabric Step 3: Loading washer FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures The amount of fabric put in the washing machine must be reasonable, about 85% according to the actual washing machine weight Step 4: Unloading washer Step 5: Loading dryer Dry the fabric with the correct volume and time As a rule, fabrics should not be dried for too long as this may damage or fade the color The dryer is set to cool down to minimize wrinkling Step 6: Finishing Step 7: Storing redistribution FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures FINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.proceduresFINAL.REPORT.SUPERVISORY.SKILLS.IN.HOUSE.KEEPING.DEPARTMENT.housekeeping.term.and.guestroom.cleaning.procedures