TIỂU LUẬN DEVELOPING SERVICE QUALITY IN 5 STARS HOTEL HOUSEKEEPING DEPARTMENT UNDER INFLUENCE OF COVID 19 PANDEMIC

BỘ TÀI CHÍNH TRƯỜNG ĐẠI HỌC TÀI CHÍNH – MARKETING KHOA DU LỊCH BÁO CÁO TIỂU LUẬN THI KẾT THÚC HỌC PHẦN TÊN HỌC PHẦN: NGHIỆP VỤ PHÒNG KHÁCH SẠN LỚP HỌC PHẦN: 2021702053103 SINH VIÊN THỰC HIỆN: 1.Võ Thị Yến Như 1921007184 2.Đặng Thi Thùy Duyên 1921007078 3.Trần Ngọc Anh 1921007058 4.Ngô Thị Tuyết Anh 1921007054 5.Nguyễn Cao Gia Hân 1921007090 LỚP: CLC_19DKS03 BẬC: ĐẠI HỌC CHUYÊN NGÀNH: QUẢN TRỊ KHÁCH SẠN TÊN ĐỀ TÀI DEVELOPING SERVICE QUALITY IN STARS HOTEL HOUSEKEEPING DEPARTMENT UNDER INFLUENCE OF COVID-19 PANDEMIC GIẢNG VIÊN MƠN HỌC: Mr.s Ngơ Thanh Phương Quỳnh HỌC KỲ - NĂM HỌC 2020 – 2021 BỘ TÀI CHÍNH TRƯỜNG ĐẠI HỌC TÀI CHÍNH – MARKETING KHOA DU LỊCH BÁO CÁO TIỂU LUẬN THI KẾT THÚC HỌC PHẦN TÊN ĐỀ TÀI DEVELOPING SERVICE QUALITY IN STARS HOTEL HOUSEKEEPING DEPARTMENT UNDER INFLUENCE OF COVID-19 PANDEMIC GIẢNG VIÊN MÔN HỌC: Mr.s Ngô Thanh Phương Quỳnh COMMITMENT I am Vo Thi Yen Nhu I commit that numbers and information in The Course Report are collected from the experiences, book and internet by my teamwork while all of the theories are referred to specialist scientific journals (citing and referencing as required); The content discussed in the report is a summary of individual experiences and research NOT PLAGIARIZING from other materials and sources I hereby confirm that all information provided on this application form is correct and I agree to take full responsibilities to the laws and university for the information provided GROUP LEADER Vo Thi Yen Nhu PHIẾU NHẬN XÉT VÀ CHẤM ĐIỂM CỦA GIẢNG VIÊN ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… …………………………………………………………………………………… …………………………………………………………………………………… …… Điểm chấm: …………… Điểm làm tròn: Điểmchữ: ……… ……… Ngày tháng năm GIẢNG VIÊN XÁC NHẬN GROUP MEMBER MARKING TABLE Group name: Pineapple Class: CLC_19DKS03 Date: 09/07 MEMBERS No Role WORK DUTY TOTAL EVALUATION (2) SIGNATURE Full name Student ID Võ Thị Yến Như 1921007184 Leader Introduction, Chapter 1, Word 25% Như Trần Ngọc Anh 1921007058 Member Chapter – 2.1, Word 25% Ngọc Anh Ngô Thị Tuyết Anh 1921007054 Member Chapter – 2.2 25% Tuyết Anh Đặng Thị Thùy Duyên 1921007078 Member Chapter – 2.3 25% Duyên Nguyễn Cao Gia Hân 1921007090 Member Chapter 25% Hân TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.P ANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF COVID.19.PANDEMIC CHAPTER 1: TABLE OF CONTENTS TABLE OF CONTENTS I TABLE OF CHART .III TABLE OF PICTURE IV INTRODUCTION V CHAPTER 1: LITERATURE REVIEW HOTEL DEFINITION .1 1.1 HOUSEKEEPING DEPARTMENT 1.1.1 Definition 1.1.2 Categories .2 1.1.3 Types of Hotels 1.2 GUEST SATISFACTION AND SERVICE QUALITY 1.2.1 Definition of Housekeeping .6 1.2.2 Role of Housekeeping 1.2.3 Housekeeping Department Organizational Chart 1.2.4 Different sections in the Housekeeping 1.2.5 Housekeeping Staffing Calculation 1.2.6 Main responsibilities of Housekeeping 10 1.2.7 Cleaning equipment used in Housekeeping 11 1.3 THEORY OF SERVICE QUALITY 12 1.3.1 Definition of Service Quality 12 1.3.2 Definition of Guest Satisfaction .13 1.3.3 The importance of satisfaction .13 1.3.4 The relationship between Guest Satisfaction and Service Quality 14 1.4 Theory of service quality 15 1.4.1 Service Quality Model 16 1.4.2 SERVQUAL 18 1.4.3 Five Importance Dimensions 19 1.4.4 Research result of existing scientists, related to this model 20 CHAPTER 2: HOUSEKEEPING EMPLOYEE MOTIVATION IN REX HOTEL 2.1 22 HOTEL INTRODUCTION 22 TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.P ANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF COVID.19.PANDEMIC 2.1.1 Hotel history and development in Rex Hotel 22 2.1.2 Hotel products & service in Rex Hotel 23 2.1.3 Hotel organization chart .36 2.1.4 Hotel departments functions and responsibilities in Rex Hotel .36 2.2 HOUSEKEEPING DEPARTMENT INTRODUCTION 41 2.2.1 Housekeeping organization chart 41 2.2.2 Job responsibilities 41 2.2.3 Details of existing workflows in The Housekeeping Department 49 2.3 Research method and results .54 2.3.1 Method 54 2.3.1.1 Definition 54 2.3.1.2 Implementation Process 55 2.3.2 Results 57 2.3.2.1 Analysis of factors affecting the quality of room service in hotels 57 2.3.2.2 The main causes/problems causing service quality to decline under the impact of the COVID-19 epidemic 59 2.3.2.3 Swot model analysis and damage assessment 61 CHAPTER 3: DISCUSSION 64 3.1 Hotel service quality practices 64 3.1.1 To upgrade our technical facilities 64 3.1.2 Improving recruitment and training of human resources 64 3.1.3 Improving preventive quality management 66 3.1.4 Improve the quality of additional services at the department of room 66 3.2 Applied service quality practices .67 REFERENCE 69 TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.P ANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF COVID.19.PANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.P ANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.P ANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF COVID.19.PANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF COVID.19.PANDEMIC 69 has an effective facilitating role to improve the quality of the staff A right job placement increases the efficiency of employees and reduces the cost of unnecessary training, a fair evaluation helps managers to see the advantages and weaknesses of their employees, so that proper training policies and well-pasted offers will increase employee love and zeal for their work The Rex Hotel needs to be concerned with feedback from customers about employee attitudes and service skills combined with team leader evaluation, to assess employees accurately, objectively perfecting salaries and support in the work; Reasonable reception - the solidarity in understanding to improve the quality of the work; Strengthen monitoring and inspecting employee process 7.1.3 Improving preventive quality management Improving the quality management of room services is very important, it covers the whole process of serving guests The most important business is room service Doing good this work will ensure that work during better room service delivery and that the staff will achieve higher labor efficiency, thereby enhancing the quality of room service at the hotel to well this work as follows: The hotel is gradually moving towards the selection of ISO standards, or VTOS Once the hotel has reached the standard, every transaction like room service is standardized, easily verifiable More importantly, once there are clear criteria, they will be of great help to the employee, as well as to the employee Upon meeting the recognized standards by the institution, a prestigious agency means that the status of the hotel is improved, the quality of room service of the hotel is guaranteed In particular, the director shall have to go daily and complete a thorough examination of the quality of the room service for each day before each shift to determine the condition of the room first, to see where the mistakes are, and where to make adjustments, and then hand over the work to the next shift Each month, the head of the department needs to report on the state of the quality of room services of the month to the director, through which the board of directors will cover the effectiveness of the quality management of the department and, if necessary, adjust decisions every six months, the head of the department should send out customer opinion TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.P ANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF COVID.19.PANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.P ANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.P ANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF COVID.19.PANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF COVID.19.PANDEMIC 70 questionnaires for the quality of room services The results of the survey must be analyzed and compared with previous periods to take timely measures to be adjusted Also, the head of the department should regularly commend employees who work well, have responsibility in the job, are conscious of managing the quality of service and criticize those who not these things well 7.1.4 Improve the quality of additional services at the department of room Additional services were provided at the Rex hotel room division, including washing, room dining, telephone, Internet and other information services The diversity of visitors at the Rex hotel makes it necessary to improve the quality of additional room services and to stimulate the need for other services while staying in the hotel needs to be concerned about the service quality of all these additional services to make them as comfortable as they are at home Coordination is needed for different parts of the hotel, marketing, reception, etc - Coordination with Marketing Department is first needed to study the customer's needs and expectations of the hotel's additional services - Reception Department introduces additional services to customers and in the process of using service reception, reception of visitors' feedback on quality of service - First, when a guest arrives at the terminal, the reception department must provide the room department with a full reception - Organize professional training for employees to ensure good performance of work - Regularly inspecting staff oversight and obtaining customer input on additional service quality 7.2 Applied service quality practices - For the hotel general area + The bactericidal hand-washing area established bacteria-cleaning counters installed at hotel doors, restaurant doors, dining doors and debacteriostatic toilets in hotels TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.P ANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF COVID.19.PANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.P ANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.P ANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF COVID.19.PANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF COVID.19.PANDEMIC 71 + Handles, doors, elevator buttons, toilet doors, etc., are all regularly sterilised during the day The sterilizing solution prescribed by the Ministry of Health is effective within an hour + Thermometers set up at the entrance, we check your body temperature before entering the hotel and other areas such as the dining room and restaurant + Ventilation system at the Party room and ventilation system activated at the party room after every event of your guests - For the hotel staff + all employees get a daily body heat check at the entrance to the staff before entering the hotel and we carefully monitor the health of the entire staff before starting work + All employees are instructed in detail how to wash their hands properly every hour + All employees not move and move in unnecessary circumstances All staff not travel abroad + Equipment and areas at high risk of infection are not used + Employees with poor health status or with corona virus risk are not allowed to work - For your guests at the hotel + we give you instructions on the use of a solution of hand sterilizing in public areas + We sincerely hope to receive your support, understanding and mutual support for the time being + Please inform us immediately before entering the hotel if you suspect yourself or someone who has shown signs of COVID-19 infection + If you have signs like a cough, fever, please contact the nearest officer - Seats are clear, ensure a distance between two persons of 2m or more, serve no more than 10 persons at the same time and strictly implement preventive and preventive measures as prescribed by health authorities Suspended activities such as bonus video games and casinos TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.P ANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF COVID.19.PANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.P ANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.P ANDEMIC TIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF.COVID.19.PANDEMICTIEU.LUAN.DEVELOPING.SERVICE.QUALITY.IN.5.STARS.HOTEL.HOUSEKEEPING.DEPARTMENT.UNDER.INFLUENCE.OF COVID.19.PANDEMIC