Students’ perceptions of online learning in the faculty of foreign languages at banking academy of vietnam

score BANKING ACADEMY OF VIETNAM FACULTY OF FOREIGN LANGUAGES - - GRADUATION THESIS TOPIC STUDENTS’ PERCEPTIONS OF ONLINE LEARNING IN THE FACULTY OF FOREIGN LANGUAGES AT BANKING ACADEMY OF VIETNAM Student: : Nguyen Quang Minh Class : K20ATCA Course : 2017 - 2021 Student code : 20A7510118 Instructor : Ms Nguyen Thi Thu Trang (MA) Hanoi, May 2021 Tai ngay!!! Ban co the xoa dong chu nay!!! 17014128972831000000 Graduation Thesis Banking Academy DECLARATIONS I declare that this thesis is an original report of my research, has been written by me and has not been submitted for any previous degree The experimental work is almost entirely my own work; the collaborative contributions have been indicated clearly and acknowledged Due references have been provided on all supporting literatures and resources Hanoi, 22nd May 2021 Signature Nguyen Quang Minh Student: Nguyen Quang Minh i Student code: 20A7510118 Graduation Thesis Banking Academy ACKNOWLEDGEMENTS I would like to express my gratitude towards the people who have contributed tremendously to the successful completion of the thesis First and foremost, I would like to thank my instructor, Ms Nguyen Thi Thu Trang (MA) – a lecturer in Faculty of Foreign Languages of Banking Academy, for her helpful instructions and supportive comments along the way Throughout the entire time, the encouragement and inspirational speeches that she gave, the guidance she provided regarding the research direction and progress as well as her detailed comments has helped me to finish my research successfully Without her useful advice and instructions, this thesis would have not been completed Secondly, I would like to express my appreciation to the 227 participants of my survey With their willingness and devotion, accurate responses were generated which contribute greatly to my research Besides, I am also thankful for all of the lecturers of the Faculty of Foreign Languages who offer me crucial information related to the specific regulations Last but not least, I would like to say thank you to my family for their constant support in the entire journey With their encouragement and motivation, I managed to keep on going and overcome the obstacles to complete the study Without these support, the dissertation could not be completed Once more, from the bottom of my heart, I am grateful for everyone for their help and instruction Student: Nguyen Quang Minh ii Student code: 20A7510118 Graduation Thesis Banking Academy ABSTRACT This research aims to investigate the students’ perception of online learning in the Faculty of Foreign Languages, Banking Academy A number of factors are analyzed both quantitatively and qualitatively with a questionnaire of 227 students A coherent framework is deployed to rank the level of importance of six factors which affect the quality of online education These factors are: basic online modality, teaching presence, instructional support, social presence, cognitive presence and trust in the system Moreover, the qualitative remarks will be categorized into groups in accordance with the factors above to give an insight about what factors that students think can improve their online learning experience The results of the study indicate that teaching presence is valued the most when studying online whereas social presence is rated to be the least important factor The qualitative comments show that internet stability is the most pressing problem for students during online sessions This meant that this severely affects the quality of education for students and needs to be improved quickly From the findings, it is suggested that the university should focus on enhancing the factors that the students value Furthermore, as for the problems with internet connection, teachers as well as students should ensure an environment with best possible internet so that this problem could be temporarily dealt with or at least reduced Key words: Faculty of Foreign Languages, online learning, students’ perceptions Student: Nguyen Quang Minh iii Student code: 20A7510118 Graduation Thesis Banking Academy TABLE OF CONTENT DECLARATIONS i ACKNOWLEDGEMENTS ii ABSTRACT iii TABLE OF CONTENT iv LIST OF ABBREVIATIONS vi LIST OF TABLES vii LIST OF FIGURES viii Chapter I: INTRODUCTION .1 1.1 Introduction 1.2 Background 1.3 Objective of study 1.4 Research Question 1.5 Significance of the study 1.6 Scope and limitations of the study Chapter II: LITERATURE REVIEW 2.1.1 Definitions of Online learning 2.1.2 Factors that influence the success of e-learning 2.1.3 Positive and negative effects of e-learning 2.1.4 Online learning during the COVID-19 pandemic 12 2.1.5 Online learning for Foreign Language students 19 2.1.6 Previous studies about the attitudes of students toward e-learning 22 Chapter III: RESEARCH METHODOLOGY 28 3.1 Locale of the study 28 3.2 Participants .28 3.3 Research Instrument .29 3.4 Data processing method 29 3.4.1 Quantitative data 29 3.4.2 Qualitative data 30 3.5 Data Analysis 31 Chapter IV: FINDINGS AND DISCUSSIONS 32 Student: Nguyen Quang Minh iv Student code: 20A7510118 Graduation Thesis Banking Academy 4.1 Demographic results 32 4.2 Findings 34 4.2.1 Findings on significance levels of basic online modality 34 4.2.2 Findings on significance levels of teaching presence 36 4.2.3 Findings on significance levels of instructional support 38 4.2.4 Findings on significance levels of social presence .40 4.2.5 Findings on significance levels of cognitive presence 42 4.2.6 Findings on significance levels of trust in the system 44 4.2.7 Findings on factors that (students think) can improve online learning experience 45 CHAPTER V: SUMMARY OF THE FINDINGS, IMPLICATIONS AND RECOMMENDATIONS 52 5.1 Summary of the findings 52 5.2 Implications 53 5.3 Suggestions for the next studies .53 REFERENCES 54 APPENDIX Student: Nguyen Quang Minh v Student code: 20A7510118 Graduation Thesis Banking Academy LIST OF ABBREVIATIONS Abbreviations Meanings BA Banking Academy E-learning Online Learning FFL Faculty of Foreign Language ICT Information and communication technology ID Identification LMS Learning Management System SPSS Statistical Package for Social Sciences Student: Nguyen Quang Minh vi Student code: 20A7510118 Graduation Thesis Banking Academy LIST OF TABLES Table Number of students in each academic year Page: 28 Table Summary of the Reliability Score Page: 31 Table Respondent demographics Page: 32 Table Auxiliary demographic data: Reasons for taking Page: 33 online classes Table The level of significance of basic online modality Page: 34 Table The level of significance of basic online modality Page: 36 Table The level of significance of instructional support Page: 38 Table The level of significance of social presence Page: 40 Table The level of significance of cognitive presence Page: 42 Table 10 The level of significance of trust in the system Page: 44 Table 11 Qualitative comments from students Page: 45 Student: Nguyen Quang Minh vii Student code: 20A7510118 Graduation Thesis Banking Academy LIST OF FIGURES Figure Data Framework Page: 30 Figure Summary of students’ answers regarding basic online Page: 35 modality (in percentage) Figure Summary of the students’ answers regarding teaching Page: 37 presence (in percentage) Figure Summary of the students’ answers regarding instructional Page: 39 support (in percentage) Figure Summary of the students’ answers regarding social presence Page: 41 (in percentage) Figure Summary of the students’ answers regarding cognitive Page: 43 presence (in percentage) Figure Summary of the students’ answers regarding trust in the Page: 44 system (in percentage) Student: Nguyen Quang Minh viii Student code: 20A7510118 Chapter I: INTRODUCTION The first chapter offers the readers an overview of the research First, the general context as well as background will be provided to clarify the research current situation Next, the aim of the research and its importance are included in their respective order Finally, some limitations of the research will be identified 1.1 Introduction In recent years, with the rapid development of technology, online learning has increasingly gained its popularity especially among students This method of studying has been adopted by various schools and universities across the globe; however, acquiring knowledge through online learning still remains as a controversial topic with many opposing views regarding its influence and effectiveness Some people argue that this method is the next big step for education since it facilitates the process of studying Others think that will greatly diminish the value of studying (With the removal of real-life interaction between teachers and students) as well as affect the process of obtaining knowledge Despite the arguments above, it cannot be denied that online learning is significant to the world's education in general and Vietnam's education in specific Moreover, the important role of studying online is more prominent now during the period of turmoil and stagnancy caused by the global pandemic namely Covid-19 Because of these reasons, the thesis named: "Vietnamese students’ feedback on online learning” will provide an insight about how students perceive online learning and what they expect to improve for more effective online learning 1.2 Background The origin of online studying dates back to as early as in 1858, when the first university in the world offered a full degree through a course which can be learned remotely called the "External Programme" In 1873 and 1892, formal schools started to officially offer correspondence courses, with the latter year course held by the University of Chicago Over the period of 59 years starting from 1900, war created a strong incentive for computer technology to be developed, during this era,