(Luận văn tmu) improving of motor vehicle insurance service at bao minh insurance company

Professional bachelor degree in Finance-Banking-Insurance INTERNSHIP REPORT IMPROVING OF MOTOR VEHICLE INSURANCE SERVICE AT BAO MINH INSURANCE COMPANY Names of student : LE Thi Thu Huong Tutor at UVC : Mr PHAM Tuan-Anh Tutor at USTV : Marie-Jose Cambreling Tutor at (Company) : Mrs PHUNG Thi Huong Giang Hanoi - 2018 ACKNOWLEDGEMENTS During the study and research report of the internship with the project: "Improving of motor vehicle insurance service at Bao Minh Insurance company " I always receive the dedicated and valuable help of the school, my teachers, my friends and my colleagues I would like to express my thanks gratitude to: the management of the University of Commerce - Rouen University of France, the teachers of the Faculty of International Training has facilitated with the dedication of teaching, helping me throughout the study and research to complete this intership report I wish to express my deep sense of gratitude to my Supervisor, Mr Nguyen Hoang, Mr Pham Tuan Anh, and Mrs Marie – Jose CAMBRELING for suitable guidance and useful suggestions, which helped me in completing the internship report I would like to thank the leaders of the Bao Minh insurance company – Ha Noi Branch for creating favorable conditions for me to participate and complete the internship Program in Banking - Finance – Insurance Besides, I also want to send my deep thanks to all my colleagues at Bao Minh company – Ha Noi branch They helped, supported and provided useful information for me during the research process i During the research process, despite many efforts, but due to the limited capacity and experience, the subject is still missing I look forward to the sympathy and feedback of teachers, professors and people who are caring about this topic ii TABLE OF CONTENT ACKNOWLEDGEMENTS .i TABLE OF CONTENTS ii LIST OF TABLES iv LIST OF FIGURES iv INTRODUCTION .1 PART 1: INTRODUCTION TO MY INTERNSHIP AT BAO MINH INSURANCE COMPANY .2 1.1: Bao Minh Insurance Corporation 1.1.1: Overview about Bao Minh 1.1.2: Products 1.2: Bao Minh Insurance – Ha Noi Branch 1.3: The role of motor vehicle insurance 1.4: why you choose topic? .6 PART 2: MAIN MISSION IMPLEMENTED AT BAO MINH COMPANY 2.1: The internship position, responsibilities and tasks 2.1.1: My position: .8 2.1.2: Daily tasks 2.2: Business procedure .10 2.3: Form of basic motor vehicle insurance .11 iii 2.3.1: Compulsory insurance of civil liability of vehicle owners .11 2.3.2: Material damage insurance for vehicle 12 2.3.3: Accident insurance for assistant drivers and passengers on vehicle .13 2.3.4: Civil liability insurance of vehicle owner to goods on the vehicle 14 2.3.5: Voluntary insurance of civil liability of motor vehicle owners to third parties 15 2.4: Case study 16 2.4.1: case ( success but I just an apprenticeship ) 16 2.4.2: case ( fail ) 17 2.4.3: Case ( success ) 20 2.4.4: case ( success ) 21 2.6: Overview of Viet Nam Insurance market in 2017 24 2.7: Business status of insurance categories in 2017 26 PART 3: INTERNSHIP ASSESSMENT .27 3.1: Difficulties and proposed solutions 27 3.1.1: SWOT about Bao Minh Company – Ha Noi Branch .27 3.1.2: Difficulties .28 3.1.3: Proposed solutions: 28 3.2: Knowledge and experience gained .29 3.3: My career plan in the furure .30 CONCLUTION .31 iv Y v LIST OF TABLES Table 1: My internship plan at Bao Minh - Ha Noi Branch Table 2: My commercial rerults 23 Table 3: Direct premium revenue table of Non-lìfe insurance companies (2016-2017) 24 Table : SWOT about Bao Minh Company – Ha Noi Branch 27 LIST OF FIGURES Figure 1: organizational structure of Bao Minh – Ha Noi Figure 2: Business 07 department .8 Figure 3: Selling Motor Vehicle Insurance Proceduce at Bao Minh 10 Figure 4: Market Share chart .25 Figure 5: Business status of insurance categories in 2017 26 vi INTRODUCTION Since 1994, Bao Minh is the third largest non-life insurance company in Vietnam with the large amount of capital, assets, staff and number of customers In the internship program of the university, I was actually honored and fortunate to study and work at Bao Minh – Ha Noi branch As we knows, in the continuous development of the Vietnamese economy, transport plays an important role: participation in market creation and decisive factor in cultural and economic development among regions in the country, contributing to creating a solid structure for the country thus improving the people’s life, enhancing national security and defence Since 1986, transportation has always been consolidated, improved and developed The types of vehicles used are more diversified Because the motor vehicles has the advantage of being easy to use and excellent transport capacity so it has become an indispensable means in people’ life However, motor vehicles are a dangerous source for traffic accidents We can not predict damage how much it will cause As a result, motor vehicle insurance services have been established and developed throughout non-life insurance companies in Vietnam including Bao Minh company The purpose of motor vehicle insurance is to ensure financial stability, reduce the burden and stress on the vehicle owners when they join the traffic In the context of competition between insurance companies today, with a series of utility insurance package was born, this require the Bao Minh company to improve the quality to continue improve and perfect the products Starting from that fact, during my internship, research at Bao Minh – Ha Noi Branch, I selected the topic of "Improving the quality of motor vehicle insurance services at Bao Minh – Ha Noi branch" for my internship I still don’t believe that, it is great time and bring to me more great memories and big experiences what can help my career in my future PART 1: INTRODUCTION TO MY INTERNSHIP AT BAO MINH INSURANCE COMPANY 1.1: Bao Minh Insurance Corporation 1.1.1: Overview about Bao Minh  Company’s name: BAOMINH Insurance Corporation  Abbreviated name: BAOMINH