Topic of report ethical leadership atcardinal ig the foundation of a culture ofdiversity

NATIONAL ECONOMICS UNIVERSITY -*** - INDIVIDUAL ASSIGNMENT TOPIC OF REPORT: ETHICAL LEADERSHIP AT CARDINAL IG: THE FOUNDATION OF A CULTURE OF DIVERSITY Full name Student ID Class Course Lecturer : Pham Dinh Hai Ngan : 11224595 : International Business Management 64A : Business Ethics : Dr Nguyen Bich Ngoc Ha Noi, 2023 TABLE OF CONTENT A CASE SUMMARY Background The Cardinal IG Story 3 Mission and Vision .3 Values, Principles, and Behavior Leadership through A Multilevel Team Structure A Culture of Discipline and Respect Ethical Expectations Aligned Incentives, Rewards, and Recognition Synergy through Diversity 10 Conclusion B QUESTIONS .6 How has David Pinder embraced ethical leadership to create an ethical culture at Cardinal IG? .6 How has Cardinal's principles and values shaped the ethical behavior of employees? How has Cardinal empowered its employees to practice responsible and accountable leadership? .9 This is a preview Do you want full access? 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Log in A CASE SUMMARY Background Cardinal Glass Industries, Inc., is a corporation that specializes in the design and manufacture of high technology insulating and solar glass, which serve customers throughout the United States, Canada, Latin America, Europe, Asia, and the Middle East One of its manufacturing plants, Cardinal Insulating Glass (Cardinal IG) in Fargo, North Dakota, consistently outperforms all others in production efficiency and financial performance with a diverse workforce This case study explores the main factors contributing to the Fargo plant’s success through the stories of plant manager, Dave Pinder, his leadership team, and the Cardinal IG employees The Cardinal IG Story In 1998, Dave Pinder had been hired to start the plant from the ground up-build the new factory, hire, and train new employees, and develop relationships with his customers He began with building the leadership team Pinder hired people with leadership potential, a positive attitude, and a passion for learning business and teaching others instead of glass experts Today, Cardinal IG operates out of a state-of-the-art 500,000 square foot facility, supplying the majority of insulating glass found in Marvin Windows The Fargo plant became a leadership training center for other Cardinal plants, and Pinder’s responsibilities expanded to include troubleshooting and leadership coaching at other manufacturing sites Mission and Vision Cardinal IG’s mission melds the business purpose with Pinder’s vision is: “To make money, by thrilling our customers with company’s product and service, and by taking care of their employees.” The mission influences the hiring process, reward system, leadership, team culture, and work processes The company is intentional in keeping all three mission objectives (profitability, customers, and employees) paramount and visible Values, Principles, and Behavior Company values include loyalty, duty, respect, selfless service, honor, integrity, and personal and moral courage Specifically, they manifest through: • Safety • Training • Quality • Service •Leadership/Teamwork/Communication • Respect for Others • Cost Awareness • Care for Families • Integrity • Keep a Sense of Humor and Have Fun • Attitude Leadership through A Multilevel Team Structure Cardinal IG has a hybrid-type structure that includes a traditional hierarchy-using basic centralized administrative functions that include accounting, sales, and marketing Yet the heart of the company is an integrated team network embedded in this organizational framework Teams operate both at the top level and within the many manufacturing divisions within the plant, assuring everyone is working toward the same purpose The six manufacturing divisions of the company are responsible for specialized components of production Within each of the six divisions, there are three teams, each with its own team leader This is a preview Do you want full access? Go Premium and unlock all 17 pages Cardinal IG does not have a human resource department Duties such as hiring, firing, personnel problems, scheduling, and training are doneAccess by theto team leaders and department all documents supervisors Getconsidered Unlimited Downloads The team leaders are the most crucial part of the organization All Cardinal IG employees are considered leaders, accountable for their Improve individual behavior your grades and performance as team members They must meet four criteria: First, be willing to work hard Second, have a good attitude Third, be a team player Fourth, be willing to support the mission Upload Share your documents to unlock Free Trial Get 30 days of free Premium Already Premium? Log in The leadership training program established at Cardinal IG is extensive, continual, formal, and informal The entire management team continually reinforce and model teamwork, communication, and accessibility A leader always trains his or her subordinates to be ready to take over their position at any time A Culture of Discipline and Respect Jim Collins describes companies that outperformed others as having a “culture of discipline.” They have a freedom (and responsibility) within a defined framework They have a fanatical adherence to doing what they best Pinder featured the balance of love and discipline Stories are characteristics of Pinder’s leadership style, and they contribute to Cardinal’s strong culture and identity Ethical Expectations The nonnegotiable aspects of behavior are clear, and they are backed by consequences First, if employees are not living up to the four criteria (work hard, good attitude, team player, support the mission), they can be terminated Secondly, Pinder has zero tolerance for racist or sexist comments and jokes, stealing, fighting, drugs, or alcohol in the plant Aligned Incentives, Rewards, and Recognition All employees are part of Cardinal’s profit-sharing plan Cardinal IG pays their employees well but, in addition, they can receive anywhere up to 52 percent additional each month if they meet the target profit goal Cardinal IG in general does not advertise or recruit outside of the company for new employees An important part of the Cardinal IG culture is the award program for recognizing exceptional team members and exceptional teams Synergy through Diversity Pinder’s leadership style breaks through communication and cultural barriers through the universal language of love, respect, and authenticity By knowing his employees, their families, and their stories, he honors their dignity and makes it a powerful force in the culture and success of “the Big Story.” 10.Conclusion How effective is the Cardinal IG plant in Fargo? It excels at being a great company, not just a good company From the research collected, success is evident in several areas It accomplishes its mission well and it is an exceptional plant in taking care of its employees The strength of its leadership, specific goals and objectives, a team-based structure, strong values and culture, and intentional and disciplined procedures throughout the organization are the elements that make this company accomplish its purpose The Cardinal IG plant also exemplifies ethical leadership The firm developed solid principles that are nonnegotiable, such as respect for employees Cardinal’s strong ethical leadership enables the company to thrive while providing it with the opportunity to become a positive force in its community B QUESTIONS How has David Pinder embraced ethical leadership to create an ethical culture at Cardinal IG? This is a preview Do you want full access? Go Premium and unlock all 17 pages In any organization, ethical leadership is paramount to success Integrity, respect, trust, fairness, charisma, consideration, transparency, and honesty areto the attributes of ethical Access allkey documents leadership Ethical leaders understand the value of acting ethically and are aware of their own ideals The distinctive quality Unlimited of ethical leaders is thatGet they mentorDownloads their followers as they take on leadership roles David Pinder used this distinctive quality of Improve your grades moral leadership to instill ethical values at the Cardinal IG facility in Fargo Instead of recruiting glass experts, Pinder has prioritized selecting people with a positive attitude, leadership potential, and a desire to learn the industry and pass that knowledge on to others He recently focused on creating future leaders that place a Upload high importance on the welfare, advancement, and development of their workforce Pinder had a strategy totocreate Share your documents unlock and uphold the organization's culture, and he had a very clear vision for it He recognized that an organization's culture is crucial to realizing its vision Moreover, ethical leadership involves inspiring and motivating Free Trial people to act right things One of the fundamental characteristics Get 30 days of free Premium of ethical leadership is treating subordinates with respect and dignity Through his ethical leadership, Pinder makes sure that every employee, regardless of position or other forms of discrimination, is treated with respect and dignity He also encourages them to show others the same respect and dignity Already Premium?based Log inon age, sex, they have been shown Discrimination ethnicity, culture, nationality, or handicap is practically never tolerated by Pinder Employees are made aware of the nonnegotiable components of behavior, which have harsh repercussions, they may be terminated Pinder displayed extreme intolerance for fighting, stealing, drinking, or using drugs in the plant, as well as jokes and remarks that were sexist or racist Ethical leadership is recognized for its value driven decisionmaking, all decisions made are analyzed to make sure it is consistent with the guiding principles of the organization Pinder ensures that decisions related to hiring, rewards and recognition, team culture, leadership and work process are made in a way that they align with the overall organizational values Pinder meets all newly hired employees and informs them about the four criteria they must meet if they want to work at Cardinal IG plant in Fargo: First, be willing to work hard Second, have a good and positive attitude Third, be a team player Fourth, be willing to support the mission Pinder encourages two-way communication and initiatives He, his supervisors, and team leaders are available to employees all the time Pinder has developed several leadership training programs to develop leadership skills in his employees who will be prepared to lead when required The company's ethical culture was significantly influenced by Pinder's ethical tales As a result, Pinder has adopted ethical leadership very successfully to create a climate of discipline and respect at the Cardinal IG facility in Fargo How has Cardinal's principles and values shaped the ethical behavior of employees? 10 Ethical behavior is defined as acting in ways that are consistent with what individuals and society typically recognize as good values It is characterized by fairness, honesty, equality in personal, professional, and interpersonal relationships Ethical behavior respects the dignity, rights and diversity of individuals and groups Ethical behavior is essential for the development if an ethical organization where every member demonstrates respect and commitment to moral principles such as fairness, honesty, dignity, equality, diversity, and individual rights It is important that organizations define their values and moral principles before defining expected standards of ethical behavior Values are defined as essential and lasting beliefs or ideas that are shared by members of a culture to define what is good or bad and what is acceptable or unacceptable Values have a significant influence on individual behavior towards themselves, others, and their organization Values influence an individual’s attitude and attitude influence behavior Values play an extremely important role in attitude formation because they influence how people react to various persons and circumstances Principles are the guidelines that direct a person's behavior; they impose values Values and principles at the Cardinal IG plant in Fargo play a vital role in shaping the ethical behavior of employees at the workplace Include duty, loyalty, respect, honor, integrity, selfless service, personal and moral courage are defined as the company values in the Cardinal IG Leadership Handbook The company values are further transformed into specific expectations as specified in the Cardinal’s Guiding Principles These values and principles serve as the company code of conduct that defines the way employees are expected to perform their work and treat each other The statements that serve as code of conduct for Cardinal IG plant in Fargo employees include: Safety, nothing is considered more important than that, which comes first on the list of priorities, Pinder wants to provide a safe and secure environment where workers feel at ease Employees at the Cardinal IG facility in Fargo work together as a team and are concerned for both their own safety and the safety of their coworkers 11 This is a preview Do you want full access? Go Premium and unlock all 17 pages Quality, every good and service that is offered to customers must be flawless Due to the fact that consumers are the most significant stakeholders, employees are expected to never Access to all documents compromise on product or service quality Get Unlimited Downloads Service, customers must be treated as though they are the most important individuals in the world when they are provided service Employees are Improve expected to grades remain customer-focused and your provide their clients with the best services possible Training, is delivered through well-developed, implemented and maintained top-notch training programs To foster a culture of knowledge sharing, every employees expect to be enthusiastic Upload about developing new skills and mentoring others Share your documents to unlock Leadership/Teamwork/Communication, form the foundation of Cardinal IG plant in Fargo as it is led as a team to make Fargo IG the flagship of the company Employees are expected to have leadership potential, work well in teams, and express their Free Trial opinions freely The organizational structure of the Cardinal IG factory in Fargo is basedGet on30 teamwork, executives are days of freeand Premium required to further improve it through good communication and accessibility Cost Awareness, requires all employees to spend company’s money wisely as if it’s their own money Log Employees are supposed Already Premium? in to feel like owners of the company and to understand that any issues the company has will directly affect them They are therefore required to utilise and distribute financial resources effectively Respect for Others, is at the heart of company’s ethical culture where employees are expected to treat others with dignity and fairness and also encourage other employees to the same The greatest asset of an ethical organization is respect and dignity, which also has a significant impact on employees' ethical behavior 12 Care for Families, is a code of conduct that encourages employees to achieve a work-life balance in order to spend more time with their families Work-life balance improves job satisfaction while decreasing work-related stress, impacting employee behavior at work Integrity, requires employees to the right thing, when in doubt Trust is a critical component in building long-term relationships When confronted with ethical quandaries or conflicting situations, employees with integrity choose the proper course of action Attitude, both negative and positive are contagious, thus, employees are expected to keep a positive attitude When faced with a contradictory issue, employees with a good attitude are more likely to make fair and ethical judgments Their attitude toward their work, people, and organization has an impact on their ethical behavior Keep a Sense of Humor and Have Fun, is a code of conduct that requires employees to be serious about the business but also having fun while training, working, and growing together As people work together, it helps to reduce stress and create interpersonal relationships Values and principles at the Cardinal IG plant in Fargo influence ethical behavior of employees which in turn help developing and maintaining an ethical culture that support the mission How has Cardinal empowered its employees to practice responsible and accountable leadership? Ethical leadership focuses on building stronger leaders by following them through the process of leadership development Ethical leaders encourage their followers to take up leadership roles and practice responsible and accountable leadership which benefit both the organization and its people Ethical leaders recognize their responsibilities towards their people and 13 organization and have the ability to accept responsibility for their decisions and outcomes Pinder’s philosophy of leadership at Cardinal IG plant in Fargo extended beyond management He ensures that every new employee who is joining the company takes the responsibility of meeting four criteria of being hard working, having a good attitude, being a team player and supporting the mission.Pinder has established continual, extensive, formal and informal leadership training programs which are reinforced by Cardinal IG Leadership Handbook Leadership development process play a vital role in developing competent and confident leaders In order to practice responsible and accountable leadership, managers at all level are expected and trained to serve as coaches and mentors for their employees Managers at the Cardinal IG facility in Fargo are accountable for their employees’ performance and productivity, as well as their own behavior toward them According to the employee handbook, a manager is accountable for administering the organization as a team He must play the role of a coach, providing vision and direction while employees run the plant Employees were provided ample opportunities to realize their full potential and practice responsible and accountable leadership A culture of discipline and respect has also empowered employees to act as responsible and accountable leaders Employees are provided freedom and responsibility within a defined framework for which they are accountable The two components of ethical leadership at the Cardinal IG factory in Fargo are discipline and love Pinder wants his leaders to hold their subordinate leaders accountable and responsible, but he emphasizes that it is important to love other When employees know they are loved they act more responsibly and accountability as they not want to let down their leaders Thus, Cardinal has empowered its employees to practice responsible and 14 This is a preview Do you want full access? Go Premium and unlock all 17 pages accountable leadership by developing a culture of discipline and love Access to all documents Get Unlimited Downloads Improve your grades Upload Share your documents to unlock Free Trial Get 30 days of free Premium Already Premium? Log in 15 16 17