Trang 1 FOREIGN TRADE UNIVERSITY SCHOOL OF ECONOMICS AND INTERNATIONAL BUSINESS ---o0o--- INTERNATIONAL BUSINESS PRACTICE 1 Major: International Business REPORT ON BUSINESS DEPARTMENT IN
FOREIGN TRADE UNIVERSITY SCHOOL OF ECONOMICS AND INTERNATIONAL BUSINESS -o0o INTERNATIONAL BUSINESS PRACTICE Major: International Business REPORT ON BUSINESS DEPARTMENT INTERNSHIP THE PROCESS OF FREIGHT FORWARDING AT FTC FORWARDING AND CONSTRUCTION., JSC Name Student ID Class Instructor : Pham Phuong Thao : 2212550065 : K61 – Anh 01 - CLCKDQT : PhD Vu Thi Hanh Hanoi, August 2023 TABLE OF CONTENTS INTRODUCTION CHƯƠNG II OVERVIEW OF THE INTERNSHIP COMPANY – FTC FORWARDING AND CONSTRUCTION , JSC I COMPANY BACKGROUND General Information History of The Company Organizational Structure Vision, Mission, and Core Values Objectives and Development Strategy CHƯƠNG III BUSINESS SERVICES AND ACTIVITIES AT THE COMPANY’S HEAD OFFICE AND SALES OFFICE 10 I SERVICES PROVIDED BY THE COMPANY 10 Transportation and Freight Forwarding 10 Import and Export Management 11 Construction Projects 11 II PROCESS OF FREIGHT FORWARDING AT FTC FORWARDING AND CONSTRUCTION., JSC 12 Introduction to Freight Forwarding 12 The Freight Forwarding Process 12 CHƯƠNG IV INTERNSHIP ACTIVITIES AT THE COMPANY 14 I INTERNSHIP JOURNAL 14 II INTERNSHIP OVERALL SELF – EVALUATION 16 Positive Aspects 16 Areas for Improvement 16 CONCLUSION 18 REFERENCES 19 TABLE OF FIGURES Figure Logo of FTC FORWARDING AND CONSTRUCTION., JSC Figure Orgenizational Structure of FTC FORWARDING AND CONSTRUCTION., JSC INTRODUCTION In an era defined by global interconnectedness and rapid technological advancements, the field of logistics plays an indispensable role in ensuring the seamless flow of goods and services across the world The intricate web of processes involved in procurement, storage, transportation, and distribution of products has become the lifeblood of modern commerce As a student pursuing a degree in logistics management, I embarked on a transformative journey during my internship to delve deeper into the practical facets of this dynamic and ever-evolving discipline This internship report encapsulates my invaluable experiences and learning outcomes gained during my internship at FTC FORWARDING TRANSPORTATION AND CONSTRUCTION., JSC, a prominent company in the logistics industry My time spent at this organization not only provided me with a hands-on understanding of the logistics industry's intricacies but also offered a profound insight into the critical role logistics plays in sustaining the global supply chain This report serves as a testament to the knowledge, skills, and professional growth I have achieved over the course of my internship Throughout the following pages, I will provide insights into the logistics operations, particularly the process of freight forwarding, that I was involved in, the challenges encountered, the solutions implemented, and the impact of these experiences on my academic and professional development My internship journey was more than just an academic requirement; it was a bridge between theory and practice, allowing me to witness firsthand how logistics principles are applied in real-world scenarios It was a journey of self-discovery and growth, where I honed my problem-solving abilities, improved my interpersonal skills, and developed a deeper appreciation for the logistics field's complexities I am immensely grateful for the opportunities and mentorship provided by FTC FORWARDING TRANSPORTATION AND CONSTRUCTION., JSC and my supervisor at FTC Mr Truong Quang Cuong during my internship, as well as the guidance and support of Institute of Economics and International Business and my academic advisors Ms Vu Thi Hanh Document continues below Discover more from: tập Thực khóa TTGK2021 Trường Đại học… 352 documents Go to course Báo cáo thực tập 27 26 45 50 kỳ Marketing… Thực tập khóa 100% (11) Current situation of exporting in Tan Ph… Thực tập khóa 100% (5) Internship Report 7.2021 - Đào Minh… Thực tập khóa 100% (2) BÁO CÁO THỰC TẬP ĐỀ TÀI QUY TRÌNH… Thực tập khóa 100% (1) thực tập khoá CHƯƠNG I 39 qtkd OVERVIEW OF THE INTERNSHIP COMPANY – FTC Thực tập 100% (1) khóa FORWARDING AND CONSTRUCTION , JSC I COMPANY BACKGROUND General Information Hướng dẫn viết Bcttgk Established in 1997, FTC has been known for comprehensive logistics solutions which Thực tập are high100% (1) khóaof Vietnamese team of experienced staff and expert They have profound understanding market and expertise in freight forwarding, constructions, importing and exporting These days, the company has affirmed its position domestically and internationally with a global logistics network with four branches in big cities of Vietnam (Hanoi, Ho Chi Minh City, Viet Tri, and Haiphong) FTC has persistently followed its business customer, and High-quality international freight forwarding service Proudly being a member of organizations (FIATA, CPIM, VLA, WCA), FTC strongly believe that the company can provide the best service that customers need History of The Company - 1997: officially established with the name - 2000: renamed to - 2005: renamed to Organizational Structure Administrative Council Board of Directors Administrative Department Transport Department Personnel Manager Drivers Operating Staffs Transport Department Import Export Department Vehicle Management Department Accounting - Finance Department Vision, Mission, and Core Values In an era defined by global interconnectedness and rapid technological advancements, FTC has emerged as a trailblazer in the field of logistics, specializing in multimodal transportation and providing comprehensive logistics services both domestically and construction industries, offering top-quality services at competitive prices mmitment to deliver excellence They strive to provide top-notch products, services, and construction projects that meet the highest standards of quality and affordability By doing so, FTC aim to solidify the position as a leading company in logistics and construction - Quality: We uphold uncompromising quality standards in everything we - Customer-Centricity: Customers are at the heart of our business, and we are dedicated to meeting their needs - Honest Reputation: in conducting our business with transparency and integrity - Innovative Improvement: continuously innovate and seek creative solutions to challenges - Pioneering Spirit: FTC are pioneers, always striving for progress and setting new industry standards - Unity and Support: The team is a cohesive unit, supporting each other to achieve collective success - Community Responsibility: We are committed to giving back to the community and being responsible corporate citizens Objectives and Development Strategy - Build Customer Trust: We aim to become the most trusted partner for our customers - Maximize Logistics Services: Our goal is to maximize the reach and effectiveness of our logistics services both domestically and internationally - Enhance Employee Capacity and Well-being: We are dedicated to improving the skills and well-being of our employees Our strategies revolve around innovation, expansion, and a commitment to our guiding principles: Innovation and Leadership in Supply: We will continue to be pioneers and drive breakthroughs in the supply chain industry Strengthen Presence in Construction Sector: We are expanding our presence in the construction sector Market Expansion: We are actively exploring new markets, both domestically and internationally Guiding Principle: Quality, Timeliness, Cost, Transparency in all business operations: Our guiding principle is to uphold quality, timeliness, affordability, and transparency in all our business activities, fostering trust among our customers At FTC, people are not just a logistics and construction company; we are a beacon of excellence, continually pushing the boundaries of what's possible Our commitment to our vision, mission, core values, objectives, and strategies drives us to deliver outstanding results, ensuring we remain a trusted partner in the eyes of our valued customers This report delves deeper into our operations, achievements, and future aspirations CHƯƠNG II BUSINESS SERVICES AND ACTIVITIES AT THE COMPANY’S HEAD OFFICE AND SALES OFFICE I SERVICES PROVIDED BY THE COMPANY Transportation and Freight Forwarding Since the company has established, it has developed signifcantly in speacialized routes transportation: within Vietnam (from Hanoi Haiphong Ho Chi Minh City Can Tho); from Vietnam to Southeast Asia regions (Singapore, Japan, Korea), and to Europe or North America With available means of transportation, FTC meets the demand of customers by providing: Transporting container goods, car goods by cars from ports nationwide to industrial parks and export processing zones; Transporting loose goods, frozen goods, super -sized goods, super -weight from the North to the South and vice versa; and Transport goods from Vietnam to countries and vice versa As a trusted partner of airlines including VN Airlines, Vietjet, Malaysian Airlines, Thaiairway, Pacific Airlines most reasonable and competitive price: International cargo transportation, from shipper's warehouse/airport to receiver's warehouse/airport; Packaging and labeling; Customs clearance, domestic delivery; Customs brokerage; Cargo distribution; and Freight forwarding and contracts with multiple airlines worldwide FTC carries out delivery and transportation of import and export goods through international ports in Vietnam Main sea services include: Importing and exporting cargo; consolidation of export cargo; breakbulk cargo for export; door-to-door delivery; and cargo insurance brokerage Railway transport has always been the lifeblood of the economy With the advantage of specialized and low-cost railway transport, along with the railway connection system, FTC provides North - South railway transport services, professional loading and unloading teams at both ends of Song Than station and Giap Bat station, Yen Vien Import and Export Management FTC has employees who are well-trained, experienced and have high expertise The company provides customers with services related to importing and exporting: Customs Brokerage and Procedures; Export-Import Consultancy; Industry-Specific Inspections; and Outsourced Export-Import Management FTC leases general warehouses, factory warehouses, logistics warehouses, cold storage, cold storage with flexible area and time according to customer requirements, can increase or decrease according to season or production situation, enterprise's business Flexible warehouse area from 5m3 In addition, loading and unloading personnel, accounting, goods management, forklifts, packaging services, warranty stamping are also integrated Established in 1997, FTC has also specialized in providing intergrated logistics ICD services It owns a large logistics land fund, operates a variety of warehouses such as regular warehouses, bonded warehouses, and chemical warehouses with a total scale of 100,000 m2 in Hai Phong, Vinh Phuc and Phu Tho It provides comprehensive logistics services including receiving, transport, storage, customs procedures, customer consultation, packaging, coding, and delivery Construction Projects FTC also focuses on Construction by investing in the capability of equipment, a team of officers, engineers, and workers with professional qualifications and in-depth knowledge Thanks to that, FTC has mastered many modern construction technologies, ready to handle the construction of traffic projects in and around the world II PROCESS OF FREIGHT FORWARDING AT FTC FORWARDING AND CONSTRUCTION., JSC Introduction to Freight Forwarding Freight forwarding is a vital component of modern logistics, encompassing the intricate orchestration of goods transportation from one location to another It encompasses tasks such as arranging pickups, managing transport, and overseeing deliveries while ensuring compliance with the necessary paperwork and customs regulations Freight forwarders, experts in logistics and supply chain management, play a pivotal role in helping businesses efficiently and economically transport goods Beyond their core services, they often offer value-added solutions, including warehousing, shipment tracking, and insurance coverage to safeguard goods during transit The Freight Forwarding Process The freight forwarding process is a multifaceted journey that involves several stages and collaboration among various stakeholders It commences with the establishment of a contractual agreement between the freight forwarder and the client, defining the scope of services Subsequently, the freight forwarder embarks on document preparation, followed by the physical transportation of goods, customs clearance, and finally, delivery to the intended destination Throughout this process, the freight forwarder maintains close communication with the client, ensuring that the shipment is managed effectively and reaches its destination on schedule The initial step for any freight forwarding company is the establishment of a contract between the freight forwarder and the client This contract serves as a foundational document outlining key aspects of the services to be provided It specifies the nature of the shipment, pickup and delivery locations, expected transit times, and any supplementary services such as warehousing or tracking Additionally, the contract delineates the cost of services, payment terms, and any applicable fees or surcharges The establishment of this contract ensures both parties have a clear understanding of their respective responsibilities and expectations The second phase of the freight forwarding process is document preparation Here, the freight forwarder meticulously completes the required paperwork to facilitate the movement of goods This paperwork includes essential customs documents, insurance certificates, and any other necessary documentation The freight forwarder also ensures that the client is provided with the requisite documentation to ensure compliance with legal and regulatory requirements This step is pivotal in ensuring the efficient processing of the shipment and avoiding any potential delays The third stage of the freight forwarding process involves the pickup of goods Typically, this task is outsourced to a third-party carrier, such as a trucking company, responsible for transporting the goods to the freight forwarder's facility The freight forwarder collaborates closely with the carrier to guarantee the secure and proper loading of the goods for transit In addition, they provide the carrier with essential documentation, such as the bill of lading and other required paperwork, to ensure the shipment's legal compliance The fourth phase focuses on the transportation of goods, which can vary based on the shipment's type, origin, and destination Goods may be transported by air, sea, rail, or road, depending on various factors The freight forwarder selects the most cost-effective and efficient transportation mode for the client, coordinating closely with the chosen carrier to ensure timely and regulation-compliant delivery The fifth and final stage in the freight forwarding process encompasses clearance and delivery During this stage, the necessary customs clearance and documentation are obtained to facilitate the legal transportation of goods The freight forwarder collaborates with the carrier to organize the final delivery of goods to their destination This step is critical to ensure that goods reach their endpoint without delays or additional costs In summary, the process of freight forwarding at FTC Company is a well-coordinated sequence of activities that begins with contractual agreements and culminates in the secure and timely delivery of goods This comprehensive approach ensures that clients' shipments are managed effectively and in compliance with international regulations throughout their journey CHƯƠNG III I INTERNSHIP ACTIVITIES AT THE COMPANY INTERNSHIP JOURNAL Week Tasks Observe the overall operation of the Department Translate company documents into English Observe and research about company size, organizational structure, company culture, and tasks assignments Create my own company email Research about export logistics and freight forwarding process Self learn Incoterms, definitions, jargon in logicstics Communicate with the foreign partners via email Participate in the first stage of forwarding process Establishing a Contract Seft-evaluation (on scale 10) 9/10 8/10 8/10 What have I learnt? Know the big picture of the company in general and the sales office in specific Understand the working process of staffs in different departments Know how staff communicate through Microsoft Outlook usung company emails Understand the working process and the working culture of the Sales Office Directly exposed to the forwarding process Take advantage of my English expertise to assist other staff in communicating with foreign parters Get more used to the office life Directly exposed to the dealing process with partners Make a price inquiry for freight forwarding projects of the company to choose the most suitable partner in China who provide the best price Systematize the price list and report to the supervisor Participate in the first stage of forwarding process Establishing a Contract Systematize the price list and report to the supervisor Deal with partners to get the optimal price for clients Contact to ask about the process and conditions for joining organizations and associations about logistics (FIATA, Finish the final report Hand over finished and unfinised work to the supervisor Discuss with the supervisor and ask the supervisor for Internship Evaluation Form Differentiate between various types of freight forwarding Become more engaged with the department work Know how to make a deal effectively with longterm partners Improve communication skills 9/10 9/10 Improve communication skills Summarize the experiences and knowledge gained from the internship Establish a good relationship with the supervisor and other colleagues II INTERNSHIP OVERALL SELF – EVALUATION Positive Aspects During my internship, FTC FORWARDING AND CONSTRUCTION., JSSC provided an accommodating environment, facilitating my integration into their workspace The company's staff displayed remarkable enthusiasm in assisting me with acclimatizing to the professional milieu This dynamic and proficient work environment aligns seamlessly with my chosen field of internship - LOGISTICS The exposure to logistics operations and the forwarding process at the company significantly aided in shaping my career aspirations The faculty and supervising professor from Foreign Trade University were consistently attentive to my internship journey They actively engaged with my ideas, offering feedback that contributed to the smooth progression of my internship The knowledge and skills acquired during my academic journey served as a robust foundation for practical application at the company Additionally, the soft skills honed at the university, such as effective time management and communication, proved invaluable during my internship Areas for Improvement While my internship at FTC presented numerous advantages, it also introduced me to certain challenges My initial exposure to a professional working environment and the associated pressures left me feeling overwhelmed and surprised Furthermore, the intricate aspects of export logistics posed a steep learning curve that I had to navigate However, by the conclusion of my internship at the company, I had managed to adapt to the enterprise's work processes, concurrently enhancing my skills and knowledge Over the course of my one-month tenure at Thuan Duc JSC, I accrued valuable lessons and a newfound sense of motivation The outcomes of this internship period are outlined below: Enhanced Knowledge of Export Logistics: My internship in the International Sales Department inundated me with substantial knowledge that I needed to bolster to meet the job's requisites Post-internship, my understanding of export logistics has significantly improved, furthering my prospects in my future career Importance for Collaborative Communication: Witnessing multiple team discussions among senior colleagues during my time at the office underscored the importance of workplace communication in achieving objectives effectively Proficiency in Office Tools: My responsibilities, including communicating with partners to establish a contract, enriched my proficiency in using office software (Microsoft Word, Excel and Outlook) Enhanced Communication Skills: As the youngest member of the department, effective communication proved essential in resolving work-related issues and fostering positive relationships with colleagues Refined Time Management: Good time management emerged as a requisite skill, enabling me to balance my personal life and internship commitments Throughout my internship, I successfully refined my time management skills, which I can now apply to my university life Adaptability: Confronted with an unfamiliar office environment, I encountered numerous challenges to surmount Overcoming the generation gap in the workplace and addressing my lack of professional knowledge necessitated adaptability and selfimprovement to align with the environment Analytical Skill Enhancement: My primary tasks in the office, involving data classification and document printing, markedly improved my analytical and dataprocessing skills CONCLUSION This report aims to provide a comprehensive overview of FTC FORWARDING AND CONSTRUCTION., JSC system and structure It includes general information about the company, its mission, vision, objectives and development plan The process of forwarding is the main activity that plays a significant role in the business activity of the company Being an intern helps me understand the detailed process which is great My internship at an the company has been a valuable experience that has allowed me to gain practical knowledge and skills in the field During my internship, I was able to work on various projects and tasks that helped me develop my professional skills I was also able to learn from experienced professionals in the company who provided me with guidance and support throughout my internship -quality services to its clients has contributed to its success in the industry I hope that the company will continue to develop and enhance its products and services to meet market demands, thereby achieving further success I would like to express my sincere gratitude to the instructor, Mrs Vu Thi Hanh, for providing me with this internship opportunity and guiding me to complete this report I also want to send my thank you to FTC FORWARDING AND CONSTRUCTION., JSC and my supervisor Mr Truong Quan Cuong for giving me the chance to intern and learn practical skills from the professionals within the company REFERENCES Official Website of FTC FORWARDING AND CONSTRUCTION., JSC, http://ftcvn.com.vn