Hotel professional skills assignment hotel group jw marriott… 1 hotel jw marriott hotel hanoi

HANOI OPEN UNIVERSITY FACULTY OF TOURISM HOTEL PROFESSIONAL SKILLS ASSIGNMENT HOTEL GROUP: JW MARRIOTT… HOTEL: JW MARRIOTT HOTEL HANOI…2 Instructor: Trần Thu Phương Class: A1K29 Team: GENZ Team members3: Dương Thị Bích Ngọc Phạm Ánh Nhật Lý Hương Ly Nguyễn Phương Nhi Lê Trung Nghĩa Hanoi, 2022….4 CONTENTS INTRODUCTION .2 History of hotel industry in the world and in Vietnam 1.1.1 The Middle Ages .4 1.1.2 The modern hotel industry 1.1.3 Hotels in the 18th and 19th centuries .4 1.1.4 Hotels in the 20th century 1.1.5 The post modern hotel industry 1.2 History of hotel industry in Vietnam Introduction of the hotel group JW Marriott .8 Introduction of the JW Marriott Hotel Hanoi 3.1 Organizational structure .10 3.2 Services provided in the hotel 12 3.3.1 Accommodation service 12 3.3.2 Food & Beverage service 13 3.3.3 Conference service 15 3.3.4 Recreation & Healthcare services 20 3.3.5 Other supplementary services .21 CONCLUSION 24 APPENDIX 25 REFERENCE 26 INTRODUCTION This thesis introduces one of the largest hotel groups in the hotel industry in the world, JW Marriott The dissertation traced the history of the JW Marriott Hotel Group, specifically the JW Marriott Hanoi Hotel, from its beginning to the present day This thesis includes parts: the first part is history of hotel industry in the world and in Vietnam In the next part of the thesis, we will discover the some interesting data about the hotel company, JW Marriott Finally is the introduction of JW Marriott Hanoi Hotel JW Marriott International, the American multinational company in the hotel industry leads the list with the Top 10 major hotel companies in the world for 2021 This is the largest hotel chain in the worldwide by the number of available rooms It has 30 brands with more than 7000 hotels including nearly 1.500.000 rooms in more than 130 countries and territories We would like to express our gratitude and appreciation for all the group members whose participation, support and hard-working have been invaluable throughout this study This report is belonged to our group, not a product of plagiarism MAIN CONTENT 1.History of hotel industry in the world and in Vietnam 1.1.1 The Middle Ages During the middles ages inns and staging posts were established as rest spots for travellers, while abbeys and cloisters also offered places for tired travellers to spend the night Inns cropped up around Europe and the rest of the world, but traveling during this time wasn’t particularly safe and/or common Pilgrims, couriers, and government workers were most likely to use these services 1.1.2 The modern hotel industry The history of the hotel business as we know it dates back to the fifteenth century Laws requiring hotel and inn owners to maintain guest lists were introduced in France and England At this time, there were roughly 600 registered inns in England These were the forerunners of the modern hotel and were very comparable to what was available in Ancient Greece and Rome Simply put, there are more laws in place now These inns offered the traveling party food, a place to stay, as well as stalls and feed for any horses An inn typically consists of a back stable area, a front kitchen and parlor, and an inner court with bedrooms on either side Before the advent of rail transportation, coaching inns were essential In England, there were up to 10 of these in each town, and they were spaced roughly miles apart The competition among inn owners was fierce To ensure the journey went as smoothly as possible, they permitted the horses to be switched out Except for the extremely wealthy, very few people were still traveling for "leisure" at this point Mostly business trips and mail coaches were involved Inn owners began managing their lodgings in a more professional way in an effort to adapt and try to become the inn of choice in any given town This meant having set mealtimes and schedules This is where we start to see likenesses to the modern hotel industry 1.1.3 Hotels in the 18th and 19th centuries The history of hotels has not changed massively since the 18th century In the middle of the 1700s, hotels merely expanded and offered more services Hotels had to expand and offer more to guests as wealthy people started traveling farther afield and leisure travel became more popular than it had ever been (think of the upper classes of ancient Greco-Roman culture) In 1768, Exeter had one of the first modern hotels The City Hotel in New York City was built next However, it wasn't until the early 1800s that the concept caught on, and hotels began to spring up across Europe and North America Mivart's Hotel in London (later Claridges) opened in 1812, while Tremont House in Boston, USA, opened a few years later in 1829 Tremont House holds numerous industry firsts It was the first hotel to have indoor plumbing, including toilets and baths, as well as free soap (a tourist favorite) and a proper reception area that did more than just take payments As time passed, more and more hotels opened People had more income and time off as a result of the industrial revolution, which provided regular but structured work Travel is becoming more accessible and appealing With the invention of trains and automobiles, as well as shorter working hours and other advantages, travel was no longer limited to the wealthy! Demand caused a watershed moment in the history of hotels, as they skyrocketed in popularity By the 1900s, there were numerous hotels all over the world 1.1.4 Hotels in the 20th century As the physical aspect of travelling got easier and became more commonplace, the hotel industry boomed The economy experienced a massive boom in the second half of the twentieth century as well This meant that the population increased, demographics shifted, and many areas became more urban As people's desire to travel grew, so did the variety of hotels The hotel boom was a significant part of tourism history With travel becoming more popular, there had to be a wide range of options This is why we now see beach resorts and motels, golf resorts, and budget hostels around the globe.The diversity within businesses meant that different target audiences were catered to! It also meant prices could vary depending on what particular hotels were offering Hotel categorisation has brought a whole new level to the industry And, of course, the expansion of international travel meant that hotels and resorts around the world had a whole new clientele to cater to: foreign tourists People were no longer only traveling within the country They were now traveling to other countries to explore, staying for longer periods of time and expecting more from their trip So, while the concept of a hotel hasn't changed much since the beginning of time, they have always had to adapt to the next big thing 1.1.5 The post modern hotel industry The sharing economy has grown significantly in recent years The idea is simple: peer-to-peer transactions are gaining popularity over traditional consumer purchases So, what does this mean for the hotel industry's history? In recent times, there has been a decrease in hotel bookings and price reductions in some areas Airbnb (airbed and breakfast) is one of the main culprits, but there are other similar platforms as well Airbnb allows people to rent out their spare rooms to other travelers With the growth of niche tourism and an increased consumer desire for the new and different, some researchers predict that more unique hotels, such as ecolodges and themed hotels, will spring up around the world 1.2 History of hotel industry in Vietnam According to the research of historians, the French brought the hotel business into Vietnam in the 1880s and started building hotel chains in Saigon, followed by Hanoi and Hue However, Mr Vuong Dai was the one who laid the first "brick" to bring the hotel industry into the Vietnamese market, and to this day, people regard Vuong Dai as the ancestor of real estate development (including hotels and offices for lease in general) Mr Vuong Dai, a great businessman of Chinese origin in Saigon, built the Maison Wang Tai in 1867 as his residence and office Vuong Dai sold the building to the government for 254,000 francs until 1880 The structure was later renamed the Cosmopolitan hotel and became a destination for wealthy travelers seeking Europeanstyle amenities According to Dr Nguyen Duc Hiep's article "Saigon, Catinat Street in the Early Twentieth Century," the first hotel in Vietnam was built and managed by the French, named Hotel Laval (also known as Fave Hotel, located in Hanoi on Catinat-Dong Khoi street today) The Laval Hotel was built by Bazin, Cazaux, and Salvaire and designed by Mr Élisée Fave The Laval Hotel is the first place that French military and civilian officials who have just arrived in Saigon to work or set up a business go to stay before finding their own place When French pharmacologist Mr Arthur Delteil arrived in Saigon in 1882, the Fave hotel had three floors: the ground floor was the dining hall with "panca" fans on the ceiling; the upper two floors were the rooms Each room had a shower and "robinet" water (considered a convenience at that time) Mr Fave built the hotel, and with its success, he became wealthy when he returned to France In Léon Caubert's 1891 Memories of China, the following conversation is mentioned: "Did you find a good hotel to stay at last night?" I asked him “Yes,” he replied,” They advised me to choose “Laval Hotel to sleep and Hotel l’Univers (Olivier) to eat at” Pierre Cazeau, a French building materials manufacturer, began construction on the Continental Hotel in 1878 and finished it two years later Prior to 1975, the hotel was owned by three different people: the Duke of Montpensier in 1911, and the "brother and sister" of Corsica—Mathieu Francini in 1930 By the 1960s and 1970s, the Vietnamese government had temporarily forced commercial establishments to use Vietnamese signs Since then, the hotel has also been referred to as "Dai Luc Lu Quan." After taking over Hanoi in 1883, the city government started planning Sword Lake A French capitalist owner built the Grand Hôtel (Great Hotel - now Intimex company) opened in November 1885 and this is said to be the first hotel in Hanoi According to André Masson's book Hanoi in the period 1873-1888, translated by Luu Dinh Tuan, Hai Phong Publishing House: The Grand Hotel has a 50-seat dining room, and the first billiard table was imported into Hanoi All of the windows are glazed, and lanterns illuminate the space at night In 1899, Gustave-Émile Dumoutier and André Ducamp contributed funds to the construction of the Grand Hôtel Métropole Palace on Henri-Rivière Avenue (presentday Ngo Quyen Street) The hotel opened in 1901 and quickly became known as "the most massive hotel in Indochina" (according to Indochinoise newspaper, March 18, 1901) Saigon Morin is one of Vietnam's oldest hotels, having been built in 1901 by French businessman Henri Bogaert The Grand Hôtel de Hué was later given to Alphonse Guérin and was the only hotel in the city at the time The Morin family purchased the hotel in 1906, ushering in a glorious era that lasted until the French left Vietnam Introduction of the hotel group JW Marriott JW Marriott is part of Marriott International's luxury portfolio, which includes award-winning properties and stunning resort destinations all over the world JW Marriott provides a haven for guests to focus on their mind, body, and spirit—through programs and offerings that encourage them to come together and experience every moment to the fullest—inspired by J Willard Marriott, who took care of himself so he could take better care of others Today, there are over 100 JW Marriott hotels in over 35 countries and territories around the world, catering to sophisticated, mindful travelers looking for experiences that allow them to be fully present, foster meaningful connections, and feed the soul The first JW Marriott, named after founder J Willard Marriott, opens in downtown Washington, D.C in 1984 The JW Marriott logo (Griffin) represents the lion's bravery and power, as well as the eagle's soaring flight and vision JW Marriott is a premium hotel chain owned by Marriott International It is named after John Willard Marriott, the founder of Marriott Corporation Introduction of the JW Marriott Hotel Hanoi The Marriott Hotel Hanoi, also known as the J.W Marriott Hotel Hanoi, is one of Vietnam's most recognizable hotels The astonishing structure of the hotel itself is a landmark, a mimic of "the legend dragon" by the shores of Vietnam, which claimed the International Property Award in 2017, four years after its operation, in Hanoi's new Business District and adjacent to the National Conventional Center The hotel was inspired by the image of the legendary dragon in folklore as well as Vietnam's beautiful beaches The hotel has a beautiful architectural style that blends modern and media, and it is located in a light and peaceful area of the National Convention Center academicians As a result, resort or business hotel guests frequently choose the hotel when visiting Hanoi The hotel has 395 rooms and 55 suites, with rooms ranging from standard to deluxe The rooms have floor-to-ceiling transparent glass windows with views of the lake and the city J.W Marriot Hanoi is the first 5-star hotel that Bitexco invested and under the management of Marriot International , completed construction and entered service since 2014 Marriot (2021) Acclaimed hotels so far point: - The best hotel in terms of MICE service in Vietnam voted by The Guide Awards in 2013 - 2014 - 2015 - 2016 - The hotel has the most beautiful design and construction in the Asia-Pacific region in 2014 - World Luxury Hotel Awards 2015 - The best culinary restaurant in Vietnam in 2016 awarded by the World Luxury Restaurant Awards: French Grill Restaurant - 2016 World Luxury Spa Award awarded by World Luxury Spa Awards - "Luxury Hotel of the Year" 2017 awarded by The Luxury Travel Guide Awards - Top 10 most luxurious and classy 5-star hotels in Vietnam in 2017 awarded by Vietnam National Administration of Tourism - The most luxurious French restaurant in Vietnam in 2017 awarded by World Luxury Spa & Restaurant Awards - Awarded Best Luxury Spa Service in Southeast Asia in 2017 by World Luxury Spa & Restaurant Awards - The hotel has the most unique architectural design in 2018 awarded by the Vietnam Tourism Association 3.1 Organizational structure General Manager Deputy Manager Director of the Front Office Director of the F&B Director of the Housekee ping Director of the Finance Director of the Sales & Marketin g Director of the HR Director of the Security Director of the Engineeri ng Head of departmen t Head of departmen t Head of departmen t Head of departmen t Head of departmen t Head of departmen t Head of departmen t Head of departmen t Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor Satff Staff Staff Staff Staff Staff Staff Staff (Source: HR Department of JW Marriott Hanoi Hotel) - General Manager: The current hotel operator is Mr Mark Van Der Wielen, an experienced manager He runs all activities in the hotel, understands the rules and regulations of the group, and is the one who communicates and connects MarriottInternational with JW Marriott Hanoi At the same time, he is also the - - - -  Organize the apparatus and implement the accounting regime to suit the business situation of the hotel  Perform statistical work Sales & Marketing department:  The main function of this department is to bridge the gap between the customer and the internal resources of the hotel  The main tasks of this department are:  Determine the selling price and adjust the price to suit the market  Organize and carry out the pre-registration (sale) of rooms  Organize meetings (conferences, seminars, parties)  Organizing promotional activities, propaganda, and advertising about the hotel to customers Human Resources department: This department does not directly serve customers, but plays an important role for the hotel's business to be effective because they are responsible for human resource management of all hotel staff, for employee rewards and punishments as well as training the most basic skills for employees In addition, this department also handles questions and promotions of employees to the hotel's Board of Directors Security department:  Controlling the entry and exit of employees must be on time for each shift  Check the bag to make sure there is no theft of the staff's belongings as well as the hotel's property  Participate in fire prevention and fighting work  Always keep the responsibility to ensure security, order, and safety in the hotel  Coordinate with security forces in the area to ensure the safety of the hotel Engineering (Technical) department: Perform the function of managing technical facilities of the hotel Provide the necessary technical conditions for the hotel to operate normally and ensure the quality of the hotel's services The main tasks of this department include: Planning for operation management, maintenance, repair, and renewal of civil electrical equipment, electronics, water supply and drainage, mechanics, and household appliances of the entire hotel 3.2 Services provided in the hotel 3.3.1 Accommodation service Located in Hanoi’s new commercial center, 27km from Noi Bai Airport, the hotel’s location facilitates the travel of domestic and foreign customers The JW Marriott Hanoi hotel is the ideal location for conference events, seminars, and exhibitions with 17 meeting rooms, including large conference rooms, and 450 rooms with luxurious design The JW Marriott Hanoi won the hearts of the most discerning diner with the exquisite selections from restaurants and bars with diverse cuisines from many countries.Customers coming to JW Marriott Hanoi will be welcomed by the friendliness of dedicated staff and enjoy the highest level of service in the region, ensuring to bring customers an unforgettable and impressive experience The Marriott Hanoi consists of floors, with 414 standard short-term rooms, 34 luxury rooms, Vice President’s room, and super luxury room for the President - Deluxe Double Room with City View The area is 48m Room tariff ranges from207$ - 244$ - Deluxe King Room with City View The area is 48m2 Room tariff ranges from207$ - 244$ - Deluxe Double Room with Lake View The area is 48m2 Room tariff ranges from229$ - 266$ - Deluxe King Room with Lake View The area is 48m Room tariff ranges from229$ - 266$ - Executive King Room with City View The area is 48m Room tariff ranges from272$ - 330$ - Executive Double Room with City View The area is 48m Room tariff ranges from272$ -330$ - Executive King Room with Lake View The area is 48m Room tariff ranges from293$ -315$ - Executive Double Room with Lake View The area is 48m Room tariff ranges from293$ - 315$ - Deluxe Suite The area is 65m2 Room tariff ranges from358$ - 395$ - Executive Suite City View The area is 90m2 Room tariff ranges from401$ - 438$ - Executive Suite Lake View The area is 90m2 Room tariff ranges from444$ - 481$ - Grand Suite The area is 150m2 Room tariff ranges from853$ - Chairman Suite The area is 200m2 Room tariff ranges from6018$ - Presidential Suite The area is 320m2 Room tariff ranges from6449$ At Marriott you will enjoy the most luxurious room in Hanoi with: - The lowest spacious room from 48m2, wooden floors and glass doors are synchronized from floor to ceiling - All rooms of the hotel are covered with high-speed wifi, a spacious desk decoration suitable for businessmen - A bathroom equipped with shower and a marble bath - A 42-inch flat-screen TV with international cable connectivity, a Bose audio system that can connect to an iPod, a mini bar and 24-hour room service 3.3.2 Food & Beverage service  JW Lakeside Gardens Inspired by the journey of awakening life, JW lakeside garden is like a green oasis with sunshine, wind, and a poetic lake that brings you closer to nature Whether it's a family or a single person, whether it's a child or an elderly person, everyone is sure to find a suitable experience for themselves as well as connect with their loved ones through the service packages at the JW lakeside garden The brand new children's playground and sand beach will definitely be a highlight to attract children with outdoor activities Come to our tranquil lakeside gardens to find peace in nature From healthy a la carte menu, calming lakeside afternoon tea and picnic experience, to BBQ & Tent for the ultimate outdoor party   JW Café If you are looking for a high-end buffet restaurant serving international cuisine, fresh seafood, and attractive desserts in Hanoi, JW Café is the perfect choice Satisfy your taste buds with traditional but equally unique dishes from major cuisines such as Vietnam, China, Japan, Korea, India, and the Mediterranean When you come to this place, you will not only be impressed by the quality as well as the variety of the menu, but also by the impressive lake view and the dedicated professionalism of the service staff Akira Back Akira Back brings limitless creativity to his cuisine It is a skillful combination of modern Japanese food and the touch of Korean cuisine, blending with the flavors of many other countries around the world As a mirror of Chef Akira's adventurous personality, Akira Back restaurant at the JW Marriott Hanoi hotel will be a classy destination to help diners have the opportunity to experience top modern cuisine Akira Back's menu offers not only scrumptious sushi or sashimi, but also uniquely presented novelty creations to provide a completely fresh Japanese culinary experience Seasonal, fresh imported ingredients are the key to a beautiful menu, along with a variety of beverage options from fine wines to Akira Back restaurant’s own sake   John Anthony Cantonese Grill & Dim Sum Inspired by endless journeys from the East to the West, John Anthony Cantonese Grill & Dim Sum is a Cantonese restaurant with a contemporary culinary breath, named after the first Chinese naturalized in England in 1805 The chefs' culinary skills are sure to bring a breath of fresh air to traditional Guangzhou dishes such as Dim Sum, charcoal barbecue or fresh seafood dishes Not only that, this is the first restaurant in Hanoi to have a wood oven dedicated to special Peking duck In addition to the signature dishes, the beverage menu is also finely selected with gin cocktails, local beers and premium wines to provide the most complete American experience John Anthony Hanoi is proud to lead the restaurant industry in terms of development sustainability through the use of recycled materials and collaboration with local raw material suppliers French Grill Boasting one of the most luxurious French restaurants in Hanoi, French Grill offers exquisite dishes of modern French cuisine such as pan-fried foie gras, sturgeon roe, and premium beef tenderloin You can also admire dishes elaborately prepared by talented chefs in the largest open kitchen in Hanoi or right at our Chef's Table  Not only that, with a diverse wine menu, making the taste of every dish more complete, French Grill will definitely bring you a rich and unique experience Cool Cats Jazz Club Come to Cool Cats Jazz Club, relax and enjoy an unforgettable evening at the new stylish entertainment venue in Hanoi You will experience a space from the 20s, listen to charming jazz tunes from local and foreign artists, and sip special cocktails while enjoying snacks    Smack Dab The new space promises to be the most appealing destination in Hanoi, with a collection of modern cocktails and Asian-inspired dishes The Kings & Queens dining rooms are luxuriously designed in a one-of-a-kind style for special occasions, serving premium dishes perfectly paired with novel and sophisticated cocktails The Lounge The Lounge, one of Hanoi's most famous relaxation spots, provides a comfortable, friendly environment After a long day at work, unwind with a peaceful lakeside afternoon tea with friends or coworkers Milk&Co Milk&Co, located in the "Wellbeing on 8" Wellness Complex, is an interesting highlight that you should not miss Your experience of taking care of yourself and your family at Wellbeing on 8-JW Marriott Hanoi will be more complete with Milk&Co 3.3.3 Conference service a) Events and meetings With a total area of meeting, conference rooms and conference halls up to 5,000m2, JW Marriott® Hanoi hotel is an ideal venue for MICE events (Conferences, seminars, events and exhibitions) exhibition) in Vietnam JW Marriott Hanoi Hotel has 17 fully-equipped meeting rooms with a capacity of 12 to 950 people, including large conference rooms of 1,000m2 and 480m2 with a large foyer area One of the most splendid banquet halls in Hanoi, the Grand Ballroom of JW Marriott Hanoi is designed in a modern and impressive manner with a shimmering crystal chandelier Unobstructed by the pillar, the guests can comfortably gaze at the brilliant stage and not miss any special moments With state-of-the-art lighting and sound systems, professional service style, and a variety of table decorations and menu options for you to choose from, Grand Ballroom is a great venue for organisers The studio has a unique design, suitable for Senior Leadership events, business performance reviews and strategic planning sessions Seven separate meeting rooms with 12 comfortable seats and a central relaxation area are fully equipped to serve your culinary needs All JW Marriot Hanoi conference and seminar services are conveniently designed on one floor with separate entrance and parking area The independent entrance allows large groups to check in to a private room and have a personalized experience *Song Cau Meeting Room: The entire meeting space is located on one floor and surrounded by 2,600 sqm of pre-function areas, this is the venue that sets no limit to your expectation * Ho Tay Meeting Room – UShape Setup: JW Marriott Hotel Hanoi is the perfect place for regional and global meetings, incentives and all types of gatherings *Fansipan Ballroom – Theater Setup We offer one of the largest and most innovative meeting venues in the region *Dragon Tunnel: Dragon tunnel with vivid paintings that tell the story and history of the Vietnamese is an amazing venue for all types of gathering Connecting the hotel to the lakeside area, the tunnel makes all ideas possible and allows organizers to freely arrange their dream events *Lakeside Area with Gazebo: JW Marriott Hotel Hanoi’s beautiful lakeside area is a perfect location for outdoor events With a romantic gazebo, a modern lighting system and a fresh flower garden, this venue will be the best option for any memorable event *Phoenix Gazebo: A beautiful gazebo located next to a tranquil lake is best venue for any romantic and memorable event *Boardroom: Our stately boardroom features elegant décor, high ceilings and LED lighting We help you set the table for success *Grand Setup: Ballroom – Banquet Every event is special in our grand ballroom With 1000 square meters of pillar-less space, high, 7-meter ceilings and elegant crystal chandeliers, we create events to remember *Junior Ballroom – Classroom Setup: Distinctive design and luxurious style are hallmarks of each meeting room, with custom AV control and great acoustics for speakers *The Studio – Meeting Space: The Studio is ideal for breakouts, strategic planning sessions, and smaller meetings of senior leaders The Studio is separated into small and medium-sized rooms, with catering available b) Weddings Marriott Hotel belongs to Marriott International hotel group, is a 5-star luxury wedding venue in Hanoi With a prime location and modern style, the Marriott hotel is chosen by many couples as the venue for the most important event of their lives JW Marriott Hanoi is one of the wedding venues with a spacious capacity including large banquet rooms and an airy lobby area Grand Ball is impressively designed with shimmering and fanciful crystal chandeliers With a capacity of up to 1000 people, this is definitely the ideal place to hold a grand wedding party on a large scale If you want to organize a cozy and elegant wedding party, Junior Room and Event Room with a capacity of 260 people will be a reasonable choice With the class in every detail and services to enhance the customer experience, normally the cost to organize a wedding party at a Marriott hotel is 990k/person This is a reasonable price for couples to refer to because here, what you get in return is to enjoy the most luxurious and high-class service and space in Hanoi JW Marriott's wedding planner provides 5-star services to customers: - Consulting, planning wedding decoration ideas according to customer requirements and on actual scale - Manage and set up a timeline for the party - Design fresh flowers and decorations for the wedding party - Responsible for producing and running the program according to the timeline - In charge of sound, light, MC, singer, band, photography and video unit, 3.3.4 Recreation & Healthcare services The "Wellbeing on 8" complex on the 8th floor of the hotel includes: - Spa by JW: With separate treatment rooms, and highclass care services, you will be completely relaxed and relaxed after a long tiring day JW Marriott Hotel Hanoi offers travelers to Vietnam's capital a unique destination for body wraps, facials, signature massages and more - Fitness & Yoga Center: A variety of fitness equipment with a team of experienced coaches and a beautiful, inspiring space with a view of the city from above - Milk & Co: Focusing on dairy products and a menu of healthy, healthy, ageappropriate foods and drinks, experience taking care of yourself and your family at Wellbeing on - JW Marriott Hanoi will become more complete with Milk & Co - Swimming Pool: The swimming pool has a unique hanging design, the first and only hanging swimming pool in Vietnam 3.3.5 Other supplementary services Key Amenities  Check-in: 03:00 PM  Check-out: 12:00 PM  Express Checkin  Express Checkout  High-Speed Internet Access o High Speed: Check email + browse the Web for 250000.0 VND/day o Complimentary Public Area Parking  Complimentary on-site parking Property Details  floors , 395 rooms , 55 suites  17 meeting rooms, 24,304 sq ft of total meeting space Hotel Services & Amenities                                   Air conditioning Alarm clock Bar-B-Q and/or picnic area Bottled water Buffet breakfast, fee from 690000.00 VND Cash machine/ATM Coffee maker/tea service Coffee/tea in-room Concierge Lounge Hours Concierge desk Crib/Play Yard Electrical adapters Evening turndown service Florist Foreign exchange Gift/newsstand Housekeeping service twice daily Individual climate control Iron and ironing board Laundry on-site Limousine service Mini fridge Mobility accessible rooms Newspaper delivered to room, on request Newspaper in lobby Pillows: down/feather Pillows: foam Rollaway bed Room service Room service, 24-hour Safe Safe deposit boxes, front desk Shoeshine Shoeshine stand  Storage space  Valet dry-cleaning Business Services            Computers Copy service Fax service Full business center, onsite Full-service business center Incoming fax complimentary Mobile/cellular phone available Network/Internet printing On-site Business Center is Staffed Post/parcel Printers CONCLUSION This assignment was completed through the efforts and hard work of all members, which have been invaluable throughout this study We encountered some difficulties throughout this dissertation, such as having to prepare two texts in Vietnamese and English at the same time so that we could easily follow the contents, especially for someone who could not catch up with the entire English text During the study, we realized that the discovered information was difficult to understand, which means that there were a few words, phrases, and even the author's writing style that were incomprehensible We hope in the nex in-take we could improve all the challenges and boost the high quality of the dissertation as well APPENDIX (Task roster among group members; Any related materials) No Full name Task roster Dương Thị Bích Ngọc Find information + word + powerpoint Phạm Ánh Nhật Find information Nguyễn Phương Nhi Find information Lý Hương Ly Find information Lê Trung Nghĩa Powerpoint + word + find information Judgement Completed Completed Completed Completed Completed REFERENCE Vietnamese: 1.… 2.… English: 1.… 2.… Internet: https://decoxdesign.com/lich-su-hinh-thanh-nganh-khach-san-tai-viet-nam.html https://tourismteacher.com/the-history-of-the-hotel-industry-understandingtourism/ https://en.wikipedia.org/wiki/Hotel#History https://www.marriott.com/marriott/aboutmarriott.mi https://www.marriott.com/about/culture-and-values/history.mi https://traveltweaks.com/what-is-the-jw-marriott-logo-34270/ https://khachsan.chudu24.com/ks.2280.khach-san-jw-marriott-hanoi.html