5064 Asm1 docx ASSIGNMENT 1 FRONT SHEET Qualification BTEC Level 5 HND Diploma in Business Unit number and title Unit 20 Organizational Behavior Submission date 15/06/2023 Date Received 1st submission[.]
ASSIGNMENT FRONT SHEET Qualification BTEC Level HND Diploma in Business Unit number and title Unit 20 Organizational Behavior Submission date 15/06/2023 Date Received 1st submission Re-submission Date Date Received 2nd submission Student Name Nguyễn Thị Mai Anh Student ID GBH211425 Class GBH1114 Assessor name Hoàng Phương Anh Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism I understand that making a false declaration is a form of malpractice Student’s signature Mai Anh Grading P1 P2 P3 P4 P5 M1 M2 M3 D1 D2 ❒ Summative Feedback: Grade: ❒ Resubmission Feedback: Assessor Signature: Date: Internal Verifier’s Comments: Signature & Date: Table of Contents Introduction I Our team activity and its aims Introduction of our team activity Aims and purposes Activity contents Team members’ roles Timeframe 10 II My personality test results and their impacts in terms of management approaches and contribution to teamwork effectiveness Personality test results 12 12 a MBTI Test 12 b Traits Test 13 c Perception to team’s responsibility 14 Their impacts in terms of management approaches and contribution to teamwork effectiveness: a Strengths and weaknesses of personality 16 16 b Their impacts in terms of management approaches and contribution to teamwork effectiveness 17 c Recommendations 18 III Facilitators and obstacles we faced and motivational theories team leader applied Facilitators and obstacles we faced during the group work 19 19 a Facilitators 19 b Obstacles 20 Motivational theories 21 Solutions to adapt personal perspectives 23 IV Proposition to set up a company and the improvement for effectiveness in terms of technology application and team development 24 About the company 24 Improvement for effectiveness 25 a Technology application 25 b Team development 26 V Conclusion 29 References 30 Introduction This report provides a comprehensive overview of a five-member team that collaborated on the Happy Charity Day volunteer project Specific activities for fundraising and charity at the National Children's Hospital will be mentioned Then, the report examines the outcomes of personality assessments, focusing on how the characteristics of individual team members contribute to their management approaches and collaboration Identified are the facilitators who positively influence the team's progress as well as the obstacles they succeed during the activity's execution The motivational theories employed by the team leader to keep the members engaged and motivated will be discussed In addition, the report proposes the establishment of a company, recommending the incorporation of technology and strategies for team development to increase efficiency The report provides valuable insights into the team's dynamics, achievements, and areas for development by analyzing these key ideas I Our team activity and its aims Introduction of our team activity According to Mr Tran Minh Dien - the National Children's hospital's director, there are currently 1992 pediatric patients receiving inpatient treatment, with specific needs such as mechanical ventilation (116 patients), oxygen support (165 patients), and surgical interventions (102 patients) The majority of these children come from remote provinces, suffer from serious illnesses, and face various economic hardships (National Children's Hospital, 2023) After conducting a survey and holding discussions, our group has decided to organize "Happy Charity Day" to support the children at the National Children's Hospital "Happy Charity Day" was started by students in GBH1114 to raise money for the National Children's Hospital The primary objective is to alleviate the burden these patients and their families encounter by providing them with support and encouragement throughout their medical journey The group utilized social networking platforms such as Facebook between May 18, 2023, and May 25, 2023, to generate funds In addition, we organized a live fundraiser on the University of Greenwich Hanoi campus on Thursday morning from 9:00 a.m to 12:30 p.m Poster “Happy Charity Day” Aims and purposes "Happy Charity Day" is a fundraiser organized by Group of class GBH1114 to benefit minors receiving medical care at the National Minors' Hospital This project's objective is to alleviate the financial burdens these children and their families confront and provide them with motivation throughout their treatment journey In March 2023, professors, personnel, and students at Greenwich Vietnam's Hanoi campus contributed a total of 1,882,000 VND to ALIFE - Greenwich Volunteer Club Our group has established a goal range of 2.5 million to million VND for donations using the same donation methods, drawing inspiration from their success The donation of ALIFE in March (ALIFE, 2023) To commemorate International Children's Day on June 1st, the group has decided to donate the funds raised through the "Happy Charity Day" initiative to the National Children's Hospital to assist the children there The objective is to ensure that these infants receive the highest quality care and treatment Activity contents Order Activities Brainstorm ideas and goals for the project Division of work among members Design media publications Create a fanpage "Happy Charity Day" and a bank account Implement promotional activities for the project Prepare offline donation activities in class Implement charity activities at the National Children's Hospital The members of the team have meticulously planned the project's activities to achieve the outlined objectives They have defined the goals, assigned tasks to each member, and established a budget To facilitate communication about the project's volunteer activities, a social media fan page has been created To promote the group's charitable activities, a marketing strategy has been devised that includes creating posters and disseminating articles on the fanpage The team has sent emails to project sponsors in order to optimize contact activities The group has meticulously planned the logistical tasks, including the preparation of charity cases and posters In addition, the team has organized an offline charity event on the third floor of the Golden Park building at Pham Van Bach Donations are accepted via online banking as well as at the locations listed Activities on offline donation day Following the successful main event held at the University of Greenwich's 3rd-floor hall, the project has achieved significant fundraising success, accumulating an impressive total of 6,261,177 VND This amount includes 3,091,000 VND in cash donations and 3,170,177 VND transferred electronically Total amount raised On June 1, 2023, the team visited the Social Affairs Department of the National Children's Hospital in Hanoi to personally deliver the donated funds to families of pediatric patients who are facing difficult circumstances The funds were presented as a small gift on the occasion of International Children's Day Give presents for children at National Children’s Hospital Team members’ roles Role Member(s) Leader Ngoc Tu Set activity plan, divide tasks among members Ngoc Tu Create fanpage, write posts on social media Mai Anh Write posts on social media Linh Chi Design poster and other media publications Que Anh Take photos of the activities Media All Finance Operation Logistic Activities Share, interact on social media Ngoc Tu Receive donations, monitor cash flow Duc Dat Analyze timetable, declare offline donation time Mai Anh Write script for offline donation Mai Anh Write emails to inform about the activities Que Anh Send emails to sponsors All Offline donation All Do charity at the hospital Que Anh Prepare the donation box, print posters, etc Timeframe Order Time Activities Establish a plan and assign roles and responsibilities 15/05/2023 + set clear goals and objectives for the fundraising activity + determine the target fundraising amount and create a budget + plan to setup the event venue 17/05/2023 18/05/2023 19/05/2023 20/05/2023 22/05/2023 - Design a poster and other media publications - Create a bank account to donate - Create fanpage “Happy Charity Day” - Develop a marketing strategy for the charity activity Write an introduction about the project and post on fanpage Write an introduction about the children at Vietnam National Children’s Hospital and post on fanpage Send email to sponsors - Write a remind post before D-Day 24/05/2023 - Write script for offline donation - Prepare the donation box and poster - Offline donation 25/05/2023 - Take photos - Write a recap post of offline donation activities - Collect and tally all funds raised 01/06/2023 - Share the final fundraising amount on the fanpage - Charity at Vietnam Hospital Children’s Hospital 10 15/06/2023 Write a thank you post to express gratitude to all involved in the fundraising activity The activities outlined represent a well-structured plan for organizing and executing the "Happy Charity Day" fundraising event Each stage is designed to optimize the impact of the fundraising efforts, from establishing a clear plan and designating roles to creating promotional materials, developing a marketing strategy, and contacting potential sponsors A direct fundraising event was held so people could support the project in person and interact with the project After totaling the 10 As an ESTJ with an agreeableness score of 65%, she values teamwork and collaboration When composing the script for offline donation activities, she will ensure that it reflects the project's aims, and incorporates team input and suggestions This collaborative approach will contribute to the creation of a script that effectively conveys the event's purpose and impact Her attention to detail will ensure that the emails she sends to inform sponsors about the activities are well-structured, organized, and contain all necessary information The author will ensure recipients have a clear understanding of the event's purpose, and how they can contribute or partake by paying close attention to detail and accuracy Overall, as an ESTJ with the attribute scores, the author contributes to the Happy Charity Day endeavor with strengths in organization, and collaboration She will actively encourage creativity and input from the team to improve the quality and efficacy of the social media posts, donation scripts, and informative emails With this strategy, she hopes to contribute to the project's success and have a positive impact on their community c Recommendations According to the study conducted by Moutafi et al (2003), managers who demonstrate discipline and maintain focus are able to consistently deliver high-quality work and achieve their goals Therefore, Mai Anh can take several proactive measures to preserve her advantages and improve her disadvantages She should continue to prioritize effective planning, goal-setting, and a structured approach to her work and personal life to maintain her strengths in conscientiousness and organizational skills According to McGrath et al (2000), by embracing innovation and unconventional solutions, the manager can broaden the repertoire of problem-solving techniques and increase the adaptability in swiftly changing circumstances Therefore, the author should actively seek out new perspectives and experiences to improve her adaptability and overcome her minor preference for conventional thought She can participate in activities that encourage her to think creatively This may involve attending seminars, participating in ideation sessions, or working with individuals from diverse backgrounds or industries According to Wood et al (2008), by recognizing and expressing the emotions healthily, the manager can increase her self-awareness and manage personal challenges more effectively Therefore, the author should prioritize her emotional well-being to address her decreased propensity for negative emotions and tension This may include engaging in activities that promote relaxation, such as mindfulness exercises, meditation, or pastimes that bring her happiness and satisfaction She should 18 also establish a network of dependable individuals with whom she can freely discuss her concerns and seek advice Mai Anh should continue to prioritize organization, determination, and collaboration to maintain her strengths To improve her disadvantages, she must actively seek out new viewpoints, challenge conventional thought, and prioritize her emotional health She can further develop her strengths and become more adaptable, creative, and emotionally resilient by taking these measures III Facilitators and obstacles we faced and motivational theories team leader applied Facilitators and obstacles we faced during the group work a Facilitators Multiple facilitators on the project team play a crucial role in propelling the project forward The team members share strong connections and have worked and studied together in the past on other subjects and initiatives This existing familiarity and camaraderie create a cohesive and collaborative team dynamic, allowing for effective communication and cooperation throughout the endeavor Each team member offers unique experiences and skills that contribute to the success of the endeavor With his prior experience in volunteer organizations and project leadership, Ngoc Tu excels at planning activities, delegating tasks, managing social media, and handling finances, thereby ensuring efficient project management and openness Mai Anh's participation in ALIFE - Greenwich Volunteer Club has equipped her with invaluable knowledge regarding the management of volunteer activities She is an effective communicator and organizer due to her ability to compose social media posts, write donation templates, and communicate project updates via email Linh Chi's design ability makes her an ideal candidate for designing visually attractive posters and media materials Her inventiveness, meticulousness, and aesthetic sensibility aid in communicating the project's message and attracting attention Que Anh's understanding of volunteer organizations and proactive approach in suggesting the offline donation location demonstrate her dedication and comprehension of the project's objectives Her photography abilities and organizational skills in managing logistics contribute to the project's successful execution 19 For analyzing schedules and coordinating offline donation activities, Duc Dat's problem-solving and collaboration skills are invaluable His analytical mindset, attention to detail, and aptitude for navigating complex situations guarantee efficient scheduling and coordination In addition, external facilitators, such as students, instructors, and acquaintances, play a supportive role by raising awareness, providing direction, and making donations Their support increases the visibility of the initiative and fosters a sense of community and shared responsibility Overall, the facilitators within the team and the assistance from external sources contribute positively to the success and advancement of the project b Obstacles During the executions, the group encountered a number of obstacles that posed difficulties in completing the project As the project is conducted during the summer, the weather is one of the main factors affecting its progress High temperatures make it difficult to engage in outdoor activities such as purchasing items, printing posters, and going to the hospital Extreme temperatures can also have a negative effect on the health of group members, lowering their energy levels and overall productivity Moreover, the distance between the group members presents a further disadvantage, especially during inclement weather The fact that members are far apart will cause difficulties in moving and makes in-person team meetings difficult The team's ability to effectively coordinate and collaborate may be compromised, which may result in delays and inefficiencies during project execution As a result, the group had to switch to online meetings While these platforms offer convenience and adaptability, they also limit the level of team interaction It is possible for the signal to be lost during communication, which could result in misunderstandings and decreased work effectiveness In addition, the new member (Nguyen Khac Duong) presents difficulties when he is unable to complete his allotted tasks, causing the other team members to assume additional responsibilities This situation may make it challenging to maintain efficiency and meet project deadlines To ensure the progress of the project, the team members may be required to complete incomplete tasks, which may increase their burden and have a negative influence on their performance and work-life balance To resolve this issue, team members can provide Duong with support, guidance, and instruction to enable them to surmount any obstacles they may encounter Additionally, 20 redistributing tasks or seeking assistance from other team members who can take on additional responsibilities can help alleviate the burden on the rest of the team Overall, bad weather, a distance from one another, and the new member is unable to complete his allotted tasks all interfered with the group's ability to complete the project Motivational theories Maslow motivational theories Physiological needs: By opting for online meetings as a mode of communication, the team has considered the physiological requirements of its members The aforementioned resolution facilitates the participation of team members regardless of their geographic locations, thereby removing the obstacles posed by distance In addition, the team meticulously plans project endeavors according to the availability of each member, ensuring their full participation and contribution Specifically, they prefer to provide and complete duties individually, as well as communicate via messaging, as they view continuous meetings as a waste of time Taking into consideration the potential consequences of inclement weather, the team strategically organizes their charitable engagements and other events To avoid the recent calamitous weather, they organize charity events, make donations, and conduct other activities in optimal locations such as universities and hospitals This is done to ensure that the members can participate in a conducive and comfortable environment (Spector, 2021) During said activities, the team also caters to the physiological requirements of its members by providing sustenance and refreshments 21 Safety needs: In order to meet the safety needs of its team members, the Happy Charity Day project team chooses secure locations, such as schools and hospitals, for their charitable efforts According to Maslow's (1954) research, these sites are renowned for their adherence to safety protocols and use of advanced security protocols The constant presence of security personnel and the implementation of comprehensive safety procedures significantly reduce the likelihood of safety-related incidents involving team members The team places a high priority on participant safety by avoiding locations where safety cannot be guaranteed, such as sites associated with homeless charities Another group in the class decided to provide free meals to the homeless in the park, which resulted in an unexpected situation People began chaotically and inhumanely stealing food, water, and all other items from the charity organization This poses a significant hazard to the charity organization's members This is the reason why Ngoc Tu's organization chooses to perform charitable work in a secure, organized hospital Belongingness and love needs: The team strives to foster a sense of belonging and affection among its members by fostering collaborative efforts and mutual support Team members collaborate to complete project responsibilities In addition, they provide substantial life support for one another, share daily stories, and frequently organize extracurricular activities, such as meals, movies, etc., outside of study and work hours According to Maslow's (1954) theory, fostering strong interpersonal relationships and collaborative efforts among team members as a means of achieving project objectives is encouraged Prioritizing the formation of close relationships fosters affection and camaraderie among team members, resulting in a unified entity that is committed to the project's collective goals (Spector, 2021) Esteem needs: During decision-making processes, the team accords significance to the opinions of each team member to prioritize the satisfaction of esteem requirements Each member of the team is responsible for determining all aspects of their duties In addition, they contribute equally to team discussions regarding ideas and decisions Moreover, individuals are assigned specific benchmarks to evaluate their performance in charitable fundraising endeavors, ranging from 500,000 to 1,000,000 VND per member, and commendation and recognition are given for exceeding these benchmarks According to Grawitch et al (2017), recognizing team members can increase their self-esteem and perception of team accomplishment Self-actualization: The team promotes self-actualization by providing opportunities for personal development and growth For example, Linh Chi, the project's primary designer, is encouraged to expand her design skills, which would enable her to improve and refine her proficiency As a team 22 leader, Ngoc Tu has opportunities to develop his skills and experiences in preparation for his next professional endeavor Additionally, the same pattern is observed in the cases of other team members This experience exposes him to novel challenges and promotes his personal development by allowing him to acquire new perspectives and skills (Maslow, 1954) Solutions to adapt personal perspectives According to Herzberg et al (1959), Herzberg's Two-Factor theory indicated that both intrinsic and extrinsic factors of motivation are important in terms of enhancing work motivation, especially focusing on job satisfaction and dissatisfaction As a result, the team can incorporate Herzberg's theory by addressing the limitations of Maslow's theory and tackle the obstacles encountered during the "Happy Charity Day 2023" project from multiple perspectives This broader perspective allows the team to address a wider range of motivating factors and overcome challenges According to Herzberg et al (1959), Herzberg identified specific factors associated with job satisfaction (motivators) and those associated with job dissatisfaction (hygiene factors), providing a more objective and measurable framework for understanding motivation In contrast to Maslow's hierarchical structure of needs, which implies a sequential fulfillment of needs, Herzberg's theory acknowledges that motivation and satisfaction are influenced by distinct sets of factors and are not solely dependent on the satisfaction of lower-level needs This approach suggests that addressing hygiene factors, such as improving working conditions, can prevent dissatisfaction, while motivators like offering growth opportunities and recognition can increase motivation and satisfaction By simultaneously addressing both hygiene factors and motivators, the team can create a work environment that caters to the changing needs of team members and promotes their well-being According to Hofstede (1984), Maslow's theory has been criticized for its cultural and individual bias, as it was developed based on a limited sample and may not be universally applicable In contrast, Herzberg's theory acknowledges the significance of individual and cultural differences Herzberg's research demonstrated that the factors contributing to job satisfaction and dissatisfaction were consistent across cultures, indicating a broader applicability To understand the unique requirements and preferences of team members, the team can conduct individual assessments or surveys, allowing them to adapt their strategies and foster motivation and job satisfaction for each member (Locke, 1976) 23 By integrating Herzberg's Two-Factor Theory alongside Maslow's theory, the team can develop a more comprehensive understanding of motivation and address the diverse needs of team members, ultimately enhancing their collaboration and performance in achieving project goals IV Proposition to set up a company and the improvement for effectiveness in terms of technology application and team development About the company The Bright Horizons Foundation is a non-governmental organization (NGO) that focuses on closing the educational gap and empowering impoverished children living in rural areas Their mission is to provide high-quality education and equal opportunities for all children, regardless of their family's income The foundation aims to address the specific challenges faced by low-income children aged to 16 in America rural regions by offering scholarships, educational materials, infrastructure support, and other necessary resources Recognizing the importance of a holistic approach to child development, the Bright Horizons Foundation also addresses healthcare, nutrition, and overall well-being Ngoc Tu is the director of the Bright Horizons Foundation, responsible for setting the organization's vision, mission, and goals He develops activity plans and strategies to empower underprivileged children, allocates tasks among team members, ensures smooth coordination, and provides guidance and support to drive the organization forward Duc Dat is the head of the Administration Department He plays a crucial role in analyzing schedules for activities and events He collaborates with other departments to optimize operational processes and contribute to the successful implementation of the foundation's initiatives Linh Chi is the head of the Design Department She brings creativity and visual appeal to the foundation's materials, designing visually captivating posters, banners, and other promotional materials Linh Chi ensures the foundation's visual identity is consistent and impactful, collaborating with other departments to meet the design needs effectively Mai Anh is the head of the Communications Department She manages and updates the organization's social media platforms, creating engaging and informative content for posts and articles Mai Anh collaborates with other departments to gather stories and content that effectively communicate the foundation's mission and impact 24 Que Anh is the head of the Operation Department She organizes and coordinates logistical aspects of the foundation's activities, including printing materials, and ensuring necessary supplies are available Que Anh collaborates with other departments to provide logistical support for events, ensuring smooth operations Each member of the Bright Horizons Foundation contributes their skills and expertise in their respective departments, working together to empower underprivileged children With effective leadership, streamlined operations, captivating design, impactful media presence, and efficient logistics, the foundation aims to make a positive difference in the lives of the children they serve Improvement for effectiveness a Technology application The project team has applied technology in various aspects of their work Since the team consists of members from different regions, face-to-face meetings are challenging Using online platforms would be a good choice for the team Online platforms such as Zoom and Google Meet offer numerous benefits for online activities, including facilitating remote communication, enabling real-time collaboration, and providing a seamless virtual meeting experience (Andrew, 2019) Therefore, they utilize social networking apps such as Zoom, Google Meet, Zalo, Facebook, and Messenger for group communication They schedule meetings through chat messages or voting via Zalo and Messenger and then set up the meetings on platforms like Zoom or Google Meet These apps remind project team members to join the meetings on time This approach allows for effective communication and collaboration without the need for direct meetings It also saves travel time, expenses, and other associated services Team members have the flexibility to work from home and manage their time efficiently to address tasks promptly Utilizing Google Spreadsheets and Google Docs can be extremely beneficial for remote collaboration, as they allow for seamless collaboration, efficient document administration, real-time revision, and information sharing (Andrew, 2019) These online tools provide a centralized platform where team members can simultaneously create, revise, and share documents, regardless of location Multiple team members can work concurrently on the same document, make suggestions, leave comments, and track changes in real time (Evonence, 2023) Google Spreadsheets and Google Docs also feature version control, allowing team members to view the revision history and access the most recent document versions (Sudrajat, 2019) In addition, the integration of these tools with other Google Workspace applications, such as Gmail and Google 25 Drive, boosts workflow and productivity Technology integration into organizational activities increases team member connectivity Overall, leveraging technology fosters team cohesion, which contributes to the improvement and growth of the business b Team development Collaboration is a crucial factor in achieving successful project outcomes Collaboration results in many positive impacts, such as decreased implementation time, improved job quality, and the construction of a work environment in which individual knowledge and experiences complement one another Through collaboration, thorough and appropriate decisions are made, which fosters synergy among team members This team will undergo five distinct phases of formulation and development, allowing for the emergence of a cohesive and productive working dynamic Five stages to build relationships (Lumen, 2023) The initial stage of team formation is known as the forming stage, during which team members are introduced to one another According to Stein (2022), in the forming stage, team members receive comprehensive project information and have the opportunity to establish goals, rules, and regulations The team leader plays a crucial role in facilitating these introductions and highlighting each member's abilities and background Team members have specified duties and responsibilities within the organization Mai Anh leads the Communication Department, supervising departmental operations and ensuring effective communication and coordination among team 26 members Other members of the communication department team include social media administrators, content creators, Despite their assigned responsibilities, the team members are still in the early phases of collaboration and have had few opportunities to interact in depth Consequently, there is a sense of timidity and unfamiliarity among team members, as is typical during the formation phase of team development Nonetheless, it is anticipated that as the team progresses and engages in more collaborative activities, they will progressively overcome their initial reluctance and develop stronger interpersonal connections During this stage, emphasis was placed on introducing each team member and reaching a consensus on the preferred working style, communication approach, and addressing protocols According to Wyllie (2020), during the storming stage, conflicts frequently arise as a result of team members asserting their ideas, advocating for their preferred approaches, and voicing concerns about the team's direction Conflicts can be seen as detrimental to team cohesion and productivity, but they can also be viewed as an opportunity for growth and development Conflicts that are constructive can cultivate creativity, challenge conventional thought, and result in novel solutions Nonetheless, if conflicts are not effectively managed, they can escalate and impede team progress Therefore, it is essential that the team resolve conflicts effectively During the period of storming, Mai Anh, as head of the Communications Department, significantly contributed to resolving the conflicts and difficulties that emerged within the team She played a crucial role in fostering open and constructive communication among team members, ensuring that everyone had the chance to express their ideas and concerns Mai Anh also provided team members with guidance and support, assisting them in navigating conflicts and achieving productive resolutions Her leadership and ability to nurture a positive team dynamic during the storming phase were instrumental in establishing team cohesion, resolving conflicts, and sustaining the team's progress toward its objectives For instance, in the communication department, marketing campaigns may be a source of conflict as team members may have divergent views on what should happen to marketing activities These divergent perspectives can spark intense debates and conflicts within the team It is essential to recognize that conflict is a normal part of team development and can even be advantageous in nurturing creativity and innovation Nonetheless, it is essential for the team to resolve these conflicts constructively by promoting open communication, attentive listening, and the exploration of alternative solutions 27 According to Keith, et al (2002), during the norming phase, the team members concentrate on resolving conflicts that arose during the breaching phase and work to establish a cohesive and harmonious working environment Therefore, to address the conflicts, the communication department's team members employ multiple strategies, including fostering open communication, pursuing common ground, emphasizing collaboration, and, if necessary, contemplating mediation or negotiation To discover mutually beneficial solutions, they actively participate in discussions, encourage active listening, and respect each other's perspectives In addition, the team establishes norms and guidelines that define permissible behavior and conflict resolution strategies, thereby nurturing a positive team culture that values diversity and encourages trust By implementing these strategies, the team intends to resolve conflicts, strengthen relationships, and advance to the performing phase, where they will be able to achieve the project's objectives effectively During the norming period, Mai Anh, as the head of the Communications Department, made significant contributions to fostering a cohesive and harmonious working environment within the team She played a crucial role in facilitating open communication and encouraging active participation from all team members Mai Anh also took the initiative to establish norms and guidelines for behavior and conflict resolution, creating a positive team culture that valued diversity and fostered trust among members Her leadership during the norming phase contributed to the establishment of a cohesive and high-performing team that was ready to achieve the project's objectives effectively According to Wu, H (2014), the performing phase plays a crucial role in balancing, maintaining, and expanding the organization's operations despite external influences To accomplish this, the department should prioritize staying current on industry trends and market conditions, engaging stakeholders to understand their needs and expectations, and maintaining a flexible and agile approach In addition, having a comprehensive crisis management plan in place enables them to effectively face unforeseen obstacles Collaboration with other departments and constant improvement of communication practices also contribute to their ability to successfully navigate external influences By employing these strategies, the department of communication can ensure a proactive and adaptable approach that supports the organization's objectives and maintains strong relationships with its stakeholders During the performing phase, by staying current on industry trends and market conditions, Mai Anh was able to make informed decisions and guide the department in aligning its communication strategies with the evolving landscape She also prioritized stakeholder engagement, regularly interacting to understand their needs, expectations, and concerns This allowed her to tailor the department's communication approach to effectively address stakeholder interests and maintain positive relationships Through her proactive engagement 28 efforts, Mai Anh fostered a sense of partnership and collaboration, strengthening the organization's reputation and credibility By anticipating potential challenges and preparing proactive strategies, she ensured the department's readiness to handle unforeseen obstacles and maintain effective communication during crisis situations According to Brown (2023), during the adjourning stage, the project team should prioritize three key areas to facilitate a smooth transition and prepare for future growth Therefore, Firstly, the communication department should focus on strengthening team development by fostering a collaborative and learning-oriented culture This can be achieved through knowledge sharing, team-building activities, and continuous professional development opportunities Secondly, the department should carefully plan and execute the expansion into new branches, conducting market research, establishing effective communication channels, and providing necessary support and training to the teams in those branches Finally, they should proactively manage personnel changes by implementing a succession plan, documenting processes, and conducting performance evaluations to ensure a seamless transition and maintain a high level of productivity By addressing these areas, the communication department can navigate the adjourning stage successfully, set the stage for continued growth, and adapt to external influences with confidence (Hasan, 2021) During the adjourning period, Mai Anh, as the head of the Communications Department, made valuable contributions to ensure a smooth transition and prepare the team for future growth She focused on strengthening team development by fostering a collaborative and learning-oriented culture Through her guidance, Mai Anh encouraged knowledge sharing, organized team-building activities, and provided continuous professional development opportunities to enhance the skills and capabilities of her team members Additionally, she took charge of planning and executing the department's expansion into new branches, conducting market research, establishing effective communication channels, and providing support and training to the teams in those branches Furthermore, Mai Anh proactively managed personnel changes by implementing a succession plan, documenting processes, and conducting performance evaluations Her contributions were instrumental in facilitating a seamless transition, setting the stage for continued growth, and ensuring the department's ability to adapt to external influences 29 V Conclusion This report provides an overview of the distinct traits exhibited by the team members, their motivations for engaging in group activities, the challenges they faced, and suggestions for overall group performance Furthermore, an analysis of team dynamics, individual roles and contributions, and team behavior has been practiced, drawing upon various concepts and theories that reflect the team's performance Additionally, an idea for starting a company has been presented to illustrate the relevance of group behavior and group theory in fostering and sustaining effective teamwork References 16 Personalities (2023) ‘Executive Personality’, [Online] Available at: 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