Descriptive Statistics N Minimum Maximum Mean Std Deviation GV1 351 1 00 5 00 3 9630 1 00643 GV2 351 2 00 5 00 3 9829 92257 GV3 351 2 00 5 00 3 9345 81678 GV4 351 1 00 5 00 3 9373 92059 TH1 351 1 00 5[.]
Descriptive Statistics N Minimum Maximum Mean Std Deviation GV1 351 1.00 5.00 3.9630 1.00643 GV2 351 2.00 5.00 3.9829 92257 GV3 351 2.00 5.00 3.9345 81678 GV4 351 1.00 5.00 3.9373 92059 TH1 351 1.00 5.00 3.5840 1.23435 TH2 351 1.00 5.00 3.5726 1.21878 TH3 351 1.00 5.00 3.4929 1.15354 TD1 351 1.00 5.00 3.1225 1.22327 TD2 351 1.00 5.00 3.4672 1.06821 TD3 351 1.00 4.00 2.8803 86681 TD4 351 1.00 5.00 3.0798 99105 TD5 351 1.00 5.00 3.2080 1.18058 TT1 351 2.00 5.00 3.6724 85075 TT2 351 1.00 5.00 3.5926 1.00391 TT3 351 2.00 5.00 3.4872 75535 TT4 351 1.00 5.00 3.4245 92543 TT5 351 1.00 5.00 3.4501 86665 TC1 351 2.00 5.00 4.0028 95767 TC2 351 1.00 5.00 3.6496 1.24430 TC3 351 2.00 5.00 4.2336 94543 TC4 351 1.00 5.00 3.9174 1.16693 TC5 351 2.00 5.00 4.0285 1.00813 LC1 351 3.00 5.00 4.1595 86034 LC2 351 3.00 5.00 4.1966 82710 LC3 351 3.00 5.00 4.1311 72894 LC4 351 1.00 5.00 4.0798 90359 Valid N (listwise) 351 Statistics DICHVU GIAVE THUONG THAIDO TINCAY HIEU Valid THUAN LUAC TIEN HON 351 351 351 351 351 351 351 0 0 0 Mean 3.70 3.95 3.55 3.15 3.97 3.53 4.14 Median 3.80 4.00 3.67 3.00 4.20 3.40 4.25 5 5 N Missing Mode PHỤ LỤC 4: KẾT QUẢ NGHIÊN CỨU Kiểm định Cronbach Alpha Reliability Statistics Cronbach's Alpha N of Items 897 Item-Total Statistics Scale Mean if Scale Variance if Corrected Item- Cronbach's Alpha Item Deleted Item Deleted Total Correlation if Item Deleted DV1 14.5527 14.905 494 923 DV2 14.9288 12.409 782 866 DV3 14.7778 12.510 885 847 DV4 14.8575 11.814 878 844 DV5 14.8661 12.111 725 882 Reliability Statistics Cronbach's Alpha N of Items 891 Item-Total Statistics Scale Mean if Scale Variance if Corrected Item- Cronbach's Alpha Item Deleted Item Deleted Total Correlation if Item Deleted GV1 11.8547 5.639 739 871 GV2 11.8348 5.647 841 829 GV3 11.8832 6.183 821 842 GV4 11.8803 6.277 663 895