Vietnam Human Resources Development in Tourism Project
Tổng cục Du lịch Việt Nam phối hợp với Uỷ ban Châu Âu Vietnam National Administration of Tourism in partnership with the European Commission Vietnam Human Resources Development in Tourism Project PROGRESS 2005 - 2008 PROGRESS REPORT 2008 Progress 2005-2008 Financial Output and Disbursement Rapid Performance Assessment Selected Strengths & Weaknesses of Project Tổng cục Du lịch Việt Nam phối hợp với Ủy ban Châu Âu Dự án số VNM/B7-301/IB/97/0234 EU tài trợ 1.1 Progress 2005-2008 Result 1: National Recognition System (VTOS) Tourism Occupational Skills Standards - 14 out of 14 Skills Standards Manuals developed; - 14 out of 14 Skills Standards Manuals received final approval - 13 out of 13 Skills Instruction Videos (in Vietnamses) completed Trainer Development Program (TDP) - 2,500 out of 3,200 Trainers trained (with 82% pass score) - 20 out of 30 local TDP Tutors accredited - 98 Training Development courses conducted by local Tutors - 2,000 Trainers received VTCB’s certification Assessment Centres - 12 out of 14 tourism schools received equipment and office furniture for theoretical training room - Equipment provided for 40 training/assessment rooms at 10 schools - 110 out of 120 Assessors accredited at the Certification Board, VTCB Tổng cục Du lịch Việt Nam phối hợp với Ủy ban Châu Âu Dự án số VNM/B7-301/IB/97/0234 EU tài trợ 1.2 Progress 2005-2008 Result 2: Institutional Support Framework VNAT - Assisted VNAT to develop HRD Programme up to the year 2015 - Organized month’s training courses on tourism management skills in Singapore and Malaysia for 15 promising VNAT administrators - Organized month training courses in Singapore and Malaysia for 50 provincial tourism officials - 450 tourism administrators from central and provincial tourism departments trained in tourism management and development subjects - Provided computers to 64 provincial tourism departments and VNAT to connect to a nation wide electronic HRD Tourism Training Network - Completed the development of benchmarks in English proficiency for tourism occupations - Organized study tours for senior tourism officers to mature tourism destinations in Europe, Australia and SE Asia Tổng cục Du lịch Việt Nam phối hợp với Ủy ban Châu Âu Dự án số VNM/B7-301/IB/97/0234 EU tài trợ 1.3 Progress 2005 - 2008 Result 2: Institutional Support Framework Vietnam Tourism Certification Board (VTCB) - Office equipment provided - VTOS database management and operation scheme developed - Supported its VTOS operation - Provided a study tour to ASEAN for Board Members - Supported skills assessment; printed 9000 Skill Pass Books; registered 3,000 Trainees, assessed occupational skills of 1,000 trainees Tourism Schools - Provided equipment to practical and theoretical rooms of 14 schools - 37 teachers attended month training course in Singapore & Malaysia - 120 teachers improved English Language Teaching skill - 160 teachers trained in advanced Teaching Methodology - 300 teachers attended TDP courses - 12 administrators trained to run operations of the Assessment Centres - Provided 1,400 books on tourism topics and occupational skills Tổng cục Du lịch Việt Nam phối hợp với Ủy ban Châu Âu Dự án số VNM/B7-301/IB/97/0234 EU tài trợ 1.4 Progress 2005-2008 Result 2: Institutional Support Framework VITA - Assisted in developing and implementing Business & Action Plans - Provided Office Equipment and study tours to ASEAN - Assisted in seminars, international skill contests and TDP workshops Tourism and Travel Industry - 2.200 supervisors/managements trained in TDP and Supervisory Skills - 600 managers/supervisors trained in HR development in the industry; - Provided VTOS Skills Standards Manuals - 155 workshops held for the Industry on “in-house, on-the-job” training - Provided Market Guides & Workshops for European Tourism Source Markets, the UK, Germany, Spain, France, Benelux and Scandinavia - Implemented courses Tourism Awareness for Immigration / Customs Designed Tourism Awareness courses for Taxi Drivers; Souvenir Shops; Restaurants; Craftsmen, etc.) Tổng cục Du lịch Việt Nam phối hợp với Ủy ban Châu Âu Dự án số VNM/B7-301/IB/97/0234 EU tài trợ 1.5 Progress 2005-2008 Result 3: Regional Accreditation and Cooperation Regional awareness of VTOS - Supported and participated in regional conferences on tourism HRD - Organized international Project conferences on tourism HRD (2005, 2006 and 2008) Support to regional tourism occupational skills standards - Supported in organizing APEC, ASEAN conferences in Vietnam - Participated in ASEAN join task force on HRD in tourism, abroad VTOS accreditation - Established and maintained working relationships with regional tourism organizations like PATA, ASEANTA, ASEAN, APEC, GMS, to obtain recognition of VTOS by accreditation (amongst others under ASEAN’s MRA – Mutual Recognition Agreement, signed during ATF 2009/ Hanoi Tổng cục Du lịch Việt Nam phối hợp với Ủy ban Châu Âu Dự án số VNM/B7-301/IB/97/0234 EU tài trợ 2.1 Financial Output and Disbursement Roughly 70% of the Official Development Aid (ODA) earmarked in the revised Financial Agreement (FA) with the European Commission disbursed ODA Total budget Original FA Already Spent (2005 – 2008) 10,800,000 Euro 7,600,000 Euro 7,200,000 Euro 1,100,000 Euro 2,500,000 Euro 4,500,000 Euro 800,000 Euro 2.300,000 Euro Including: – Activities – PMU operation – International TA contract Tổng cục Du lịch Việt Nam phối hợp với Ủy ban Châu Âu Dự án số VNM/B7-301/IB/97/0234 EU tài trợ 2.2 Financial Output and Disbursement Government Contribution in total 1.2 Million Euro • Budget contribution from Vietnam 2005 - 2008 - In cash: equivalent of Euro 750,000 - In kind : equivalent to Euro 250,000 • The project’s financial statements are clearly presented and monitored continuously, following financial regulations of the EC • Financial statements are corroborated by external audits, progress reports, mid-term Project evaluation and monitoring reports Tổng cục Du lịch Việt Nam phối hợp với Ủy ban Châu Âu Dự án số VNM/B7-301/IB/97/0234 EU tài trợ Rapid Performance Assessment • Project on schedule and within reach of overall objective, Project purpose and results • Outputs for the three results evaluated as being effective and efficient • Impact increasingly felt by the tourism & travel industry Tổng cục Du lịch Việt Nam phối hợp với Ủy ban Châu Âu Dự án số VNM/B7-301/IB/97/0234 EU tài trợ Selected Strengths & Weaknesses of Project STRENGTHS • • • Strong organizational Project Structure Competent staffs and flexible management Generous support from the Government, Steering Committee, VNAT, concerned ministries, stakeholders and the industry • Experienced international long and short-term technical tourism HRD experts • Use of advanced data base systems to manage the Project • Keen eye and tools developed for Quality Assurance WEAKNESSES • The National Recognition System VTOS has no precedent • Still relative low awareness of the industry and tourism schools of Project and VTOS • Short time for implementation; heavy work-load; time consuming procedures ... promising VNAT administrators - Organized month training courses in Singapore and Malaysia for 50 provincial tourism officials - 450 tourism administrators from central and provincial tourism. .. - Supported in organizing APEC, ASEAN conferences in Vietnam - Participated in ASEAN join task force on HRD in tourism, abroad VTOS accreditation - Established and maintained working relationships... departments trained in tourism management and development subjects - Provided computers to 64 provincial tourism departments and VNAT to connect to a nation wide electronic HRD Tourism Training Network