Đo lường sự hài lòng của người học đối với các hoạt động đào tạo chính quy tại trường đại học kỹ thuật công nghiệp đại học thái nguyên

JL V T hS DHKTQD 7519 TRUONG DAI HOC KINH TE QUOC DAN ***** DAI HOC KTQD TT THONG TIN THU VIEN PHONG LUAN AN ■ TV LIEU | MA THE NGAN DO LUONG SU HAI LONG CUA NGUOI HOC • • DOI V()I CAC HOAT DONG DAO TAO CHINH QUY TAI TRUONG DAI HOC KY THUAT CONG NGHIEP • e • • • - DAI HOC THAI NGUYEN • • Chuyen nganh: Ke hoach phat trien LUAN VAN THAC SY KINH TE • • W T^ NGUOI HUONG DAN KHOA HOC: TS VU CUONG HA NOI, NAM 2012 — LOI CAM DOAN Ten toi: Ma The Ngan Hoc vien lap cao hoc 19L chuyen nganh Ke hoach - Dai hoc Kinh te quoc (Jan, Ha Noi Toi xin cam doan day la nghien cuu cho toi thuc hien Cac so lieu, ket luan trinh bay luan van la trung thuc va chua duoc cong bo a cac nghien cuu khac Toi xin chiu trach nhiem ve nghien cuu cua minh Hoc vien Ma The Ngan LCH CAM ON Voi tat ca sir chan thanh, toi xin bay to loi cam on den TS Vu Cuong, nguoi thay dang kinh da tan tarn huong dan toi hoan luan van Tdi xin chan cam on Quy thay co khoa Ke hoach va Phat trien noi rieng, cac Quy thay co cua Dai hoc Kinh te quoc dan noi chung da tan tinh huong dan toi ca khoa cao hoc vua qua Toi cung muon gui loi cam on den Ban Giam hieu Truong dai hoc Ky thuat cdng nghiep - Dai hoc Thai Nguyen, Ban Chu nhiem khoa Kinh te cong nghiep da tao dieu kien cho toi hoan khoa hoc Sau cung, toi xin cam on cac dong nghiep bo mon Quan tri doanh nghiep, nhung nguoi ban va gia dinh da nhiet tinh giup toi sudt qua trinh hoc tap va nghien cuu Tac gia: Ma The Ngan MUC • LUC • CAM DOAN LdI CAM ON DANH MUC CAC BANG ■ DANH MUC CAC HINH TOM TAT LUAN VAN MO DAU CHUONG 1: TONG QUAN NGHIEN CUU 1.1 Dat van de 1.2 Cac nghien cuu ve lunng, danh gia su hai long cua nguni hoc 1.2.1 Cac nghien cim tiep can theo ly thuyet quan ly giao due 1.2.2 Cac nghien cuu tiep can theo ly thuyet chat luong dich vu 1.3 Khoang ve nghien cuu va thuc tieg cac nghien cuu gan day 10 CHUONG 2: CO SO LY THUYET VA MO HINH NGHIEN cUu 11 2.1 Khai niem, dac diem cua dao tao dai hoc 11 2.1.1 Khai niem dao tao dai hoc 11 2.1.2 San pham cua dao tao dai hoc 12 2.1.3 Dac diem cua dao tao dai hoc 14 2.2 Cac hoat dong dao tao 17 2.3 Chat luong dao tao va su hai long cua nguni hoc 19 2.3.1 Khai niem chat luong dao tao 20 2.3.2 Su hai ldng cua nguoi hoc 24 2.3.3 Khac biet giua nguoi hoc va khach hang 25 2.3.4 Y nghia su hai ldng cua nguoi hoc 27 2.4 Mo high luong su hai long cua nguoi hoc 28 2.4.1 Thang SER VPERF 28 2.4.2 Mo hinh nghien cim su hai ldng cua nguoi hoc 29 CHUONG 3: BOI CANH VA QUA TRINH TRIEN KHAI NGHIEN cUu 33 3.1 Tong quua ve ccng tac dao t ao tai Trirung dai hoc Ky thuat ccng nggiep Dai hoc Thai Nguyen 33 3.1.1 Gidi thieu ve truong 33 3.1.2 Co cau to chuc 34 3.1.3 Cac hoat dong cua sinh vien mot hoc ky 39 3.1.4 Thuc trang cong tac dao tao cua truong 42 lOi 3.2 Qua trinh trien khai nghien cuu 42 3.2.1 Chuan bi cho nghien cim 43 3.2.2 Trien khai nghien cim tai thuc dia va xu ly so lieu .46 CHUONG 4: PHAN TICH KET QUA NGHIEN CUU 48 4.1 Dac diem cua mau nghien cuu 48 4.2 Thong ke mo ta va phan tich ket qua khao sat 49 4.2.1 Nhan to Chucmg trinh dao tao 49 4.2.2 Nhan to Giang vien 51 4.2.3 Nhan to Thu vien - Hoc lieu 54 4.2.4 Nhan to Ca sa vat chat 56 4.2.5 Nhan to Cong tac to chuc quan ly dao tao captrudmg 58 4.2.6 Nhan to Cong tac to chuc, quanly dao taocap khoa 63 r 4.2.7 Nhan to Su hai long cua nguai hoc 65 4.3 Danh gia thang va kiem dinh mo hinh nghien cuu 66 4.3.1 Danh gid su tin cay cua thang 67 4.3.2 Kiem dinh md hinh nghien ciru bangphan tich hoi quy boi 69 4.3.3 Kiem dinh cdc gid thiet cua md hinh nghien cim va phantich ket qua 71 4.4 Ket luan va kien nghi 78 4.4.1 Ket luan 78 4.4.2 Cdc kien nghi 81 TAI LIEU THAM KHAO 85 PHU LUC 86 A A DANH MUC CAC BANG Bang 2.1: San pham cua giao due dai hoc Bang 3.1: Cac hoat dong cua sinh vien va ho trtf tu* phia nha trircrng Bang 3.2: Noi dung bang hoi cho nghien ciru chinh thuc Bang 4.1(a): So sinh vien theo gioi tinh tai cac khoa Bang 4.1(b): Ti le sinh vien theo nam hoc tai cac khoa Bang 4.2: Tan so phan phoi mi'rc hai long cua nguoi hoc Bang 4.3: Mire hai long cua ngiroi hoc theo gioi tinh Bang 4.4: Mire hai long cua ngiroi hoc theo khoa Bang 4.5: Mire hai long cua ngiroi hoc theo nam hoc DANH MUC CAC HINH Hinh 2.1: Cac hoat • dong • “ dao tao • dai • hoc • Hinh 2.2: Mo hinh nam khoang each chat lirung dich vu Hinh 2.3: Mo hinh nghien ciru Hinh 3.1: So’ co1 cau to chirc trirong Dai hoc Ky thuat cong nghiep Dai hoc Thai Nguyen Hinh 3.2: Cac hoat dong cua sinh vien mot hoc ky Hinh 3.3: Qua trinh trien khai nghien ciru Hinh 4.1: Thong ke mo ta ket qua khao sat yeu to “Chiro’ng trinh dao tao” Hinh 4.2: Thong ke mo ta ket qua khao sat yeu to “Giang vien” Hinh 4.3: Thong ke mo ta ket qua khao sat doi voi nhan to “Thir vien - Hoc lieu” Hinh 4.4: Thong ke ket qua khao sat doi voi nhan to “Co’ so’ vat chat” Hinh 4.5: Thong ke ket qua khao sat doi voi nhan to “Cong tac to chirc, quan ly dao tao cap trirdng” quan ly dao tao cap khoa” Hinh 4.7: Bieu tan so phan phoi mire hai ldng cua nguoi hoc •? A Hinh 4.8: Bieu mire hai long cua nguoi hoc theo khoa Hinh 4.9: Bieu mire hai long cua ngiroi hoc theo nam hoc TRVCJNG DAI HQC KINH TE QUOC DAN ***** MA THE NGAN DO LUONG SV • HAI LONG CUA NGlOl HOC • DOI VCH CAC HOAT DQNG DAO TAO CHINH QUY TAI • TRUONG DAI • HOC • KY THUAT • CONG NGHIEP • - DAI HOC THAI NGUYEN • • r Chuyen nganh: Ke hoach phat trien TOM TAT LUAN VAN THAC SY • • HA NOI, NAM 2012 Truong Dai hoc Ky thuat cong nghiep la mot nhung truong dai hoc dau tien cua Viet Nam linh vuc ky thuat, voi truyen thong 50 nam xay dung va phat trien Voi co so vat chat khang trang, doi ngu giang vien co nhieu nha nghien cuu dau nganh cac linh vuc ky thuat, truong tung la diem den li tubng cua cac sinh vien yeu thich nghien cuu cac linh vuc ky thuat Tuy vay, thbi gian gan day, cong tac tuyen sinh cua truong gap nhieu kho khan, so luong sinh vien dau vao lien tuc giam Nguyen nhan duoc cho la so luong cac truong dai hoc, cac hinh thuc dao tao dai hoc hien tai rat nhieu Dieu dan toi su canh tranh manh giua cac truong, dac biet la cac truong top sau (nhu truong dai hoc Ky thuat cong nghiep) Su canh tranh giao due dai hoc cung voi nhung doi hoi ve chat luong nguon nhan luc cua xa hoi dat yeu cau nang cao chat luong dao tao doi voi cac truong dai hoc Theo cac quan diem truyen thong ve quan ly giao due, chat luong dao tao dai hoc duoc the hien qua nhung gia tri hoc thuat, chat luong doi ngu giang vien, chat luong sinh vien Nhung dat dao tao dai hoc nen kinh te thi truong, cac nha nghien cuu gan day da va dang phat trien mot hudng nghien cuu khac, cho rang dao tao la mot dich vu Do do, nhung nghien cuu tap trung vao viec su dung cac ly thuyet chat luong dich vu de nghien cuu chat luong dao tao dai hoc Theo quan diem moi, nha truong duoc coi nhu doanh nghiep cung cap dich vu dao tao, ngubi hoc la khach hang su dung cac dich vu Chat luong cua mot dich vu duoc the hien qua cam nhan cua khach hang sau str dung dich vu Nhung cam nhan co the dua ngubi tieu dung toi trang thai hai long, that vong hay binh thubng Nhu vay, nha truong dai hoc co the su dung cac giai phap nham nang cao muc hai long cua ngubi hoc nhu mot phuong thuc canh tranh Tuy da co nhieu cac nghien cuu ve su hai long cua ngubi hoc tren the gibi va b Viet Nam, nhung chua nghien cuu nao mang tinh dai dien va chuan muc Khai niem su hai long cung nhu cac cong cu nghien cuu su hai long cua ngubi hoc deu duoc van dung tir cac ly thuyet chat luong dich vu Do do, viec nghien cuu cung can 85 TAI LIEU THAM KHAO • ASEAN University Network (2011), Guide to Actual Quality Assessment at Programme Level, http://www.aunsec.org [12/10/2012], Meltem Arat (2011), To what extent the student is a customer, Journal of Social sciences and humanity studies, Vol (Noi) Nguyen Van Diem, Nguyen Ngoc Quan (2010), Giao trinh Quan tri nhan luc, Nxb DH Kinh te quoc dan, Ha Noi Hoang Manh Doan (2009), Ve cong tac dao tao, boi dudng can bo nghiep vu to chuc, http://www.xaydungdang.org.vn [11/10/2012], Bo Giao due va dao tao (2006), Tu danh gid kiem dinh chat luang giao due dai hoc, http://www.ceqard.vnu.edu.vn [12/10/2012] Tran Xuan Kien (2006), Danh gid su hdi long cua sinh vien ve chat luang dao tao tai Trudng dai hoc Kinh te va Quan tri kinh doanh - Dai hoc Thdi Nguyen, Luan van thac sy, Dai hoc quoc gia Ha Noi ThS Nguyen Thanh Long (2006), Su dung thang SERVPERF de danh gid chat luang dao tao dai hoc tai trudng dai hoc An Giang, Bao cao nghien cuu khoa hoc, Dai hoc An Giang Luu Van Nghiem (2008), Marketing dich vu, Nxb DH Kinh te quoc dan, Ha Noi Nguyen Thi Tham (2010), Khao sat su hdi long cua sinh vien ddi vdi hoat dong dao tao tai Trudng dai hoc Khoa hoc tu nhien — Dai hoc quoc gia Ho Chi Minh, Luan van thac sy, Dai hoc quoc gia Ha Noi 10 Lai Xuan Thuy& Pham Thi Minh Ly (2011), Danh gid chat luong dao tao tai r r r ? khoa Ke toan — tai chinh trudng dai hoc Kinh te, Dai hoc Hue tren quan diem cua ngudi hoc, Bao cao nghien cuu khoa hoc, Trudng dai hoc Kinh te - Dai hoc Hue 11 Quoc hoi nuoc Cong hoa XHCN Viet Nam (2012), Luat Giao due dai hoc, http://vnu.edu.vn [15/9/2012], 86 PHU LUC 1: PHIEU KHAO SAT PHIEU KHAO SAT St HAI LONG CUA NGUtH HOC Gidi thieu chung ve cuoc khao sat Khao sat su hai long cua nguoi hoc la mot phuong phap nham thu thap thong tin tu phia ngudi hoc ve chat luong cong tac dao tao, bao gom tat ca cac to: giang vien, chuong trinh dao tao, hoc lieu, co so vat chat va cong tac to chuc quan ly dao tao nham tung budc nang cao chat luong dao tao cua truong Dai hoc Ky thuat cong nghiep - Dai hoc Thai Nguyen (TNUT), dap ung tot hon nhu cau va ky vong tu phia ngudi hoc Vi vay, su tham gia va tra ldi cua cac ban vdi tinh than trach nhiem cao nhat vao cac cau hoi dudi day la yeu to quyet dinh cho cong cua nghien cuu Mong ban vui long khoanh tron mot mice ma ban cho la phu hop nhat vao tung cau hoi sau day : Hoan toan khdng dongy Dongy Khdng dongy Hoan toan dongy Khdng y kien Chung toi cam doan: - Cac y kien cua ban chi duoc tong hop va phan tich ket qua chung, khdng phan tich theo tung tinh hudng ca nhan - Danh tinh ca nhan cua ban duoc giu kin tuyet doi - Danh gia cua ban hoan toan mang tinh ca nhan, khdng dai dien cho mot td chuc, don vi nao TT Noi dung Mire I Chirong trinh dao tao Muc tieu dao tao cua nganh hoc ro rang Tong so tin chi cua tat ca cac mon chuong trinh la phu hop n Ty le phan bo giua ly thuyet va thuc hanh phu hop vdi nganh hpc o Chuong trinh dao tao duoc thuc hien theo dung tien dp Q C) Kien thuc dat duoc tir khoa hoc giup ban tu tin ve kha nang tim o o viec lam sau trudng II Giang vien o o o Q Q Q Q n o d d d 87 88 tap 29 Thai khoa bieu hoc tap thuan lai cho ban 30 Cach thuc dang ki mon hoc thuan lai cho sinh vien 31 Cac thu tuc thu hoc phi thuan lgi cho sinh vien 32 Viec rut hoc phan co the thuc hien de dang 33 Lap hoc co so luang sinh vien hap ly 34 Sinh vien duac hgc cac mon tir chgn theo dung nguyen vong 35 CBNV bg phan tai vu luon tuan thu dung quy dinh thgc hien cac thu tuc ve thu hgc phi 36 CBNV bo phan tai vu luon co thai lich su va chuyen nghiep CBNV cua Trung tam tu van sinh vien luon tuan thu dung quy djnh thuc hien cac thu tuc hanh chinh 38 CBNV cua Trung tam tu van sinh vien luon co thai ljch su va chuyen nghiep O OG oG VI Cong tac to chuc, quan ly dao tao cap khoa n o qD■Q 39 Cong tac to chuc thi nghiem tuc, chat che 40 Ket qua thi, kiem tra dugc cong bo nhanh chong 41 Khi ban gap tra ngai ve hoc tap, GV chu nhiem luon the hien su quan tam chan muon giai quyet tra ngai 42 GV chu nhiem co day du hieu biet ve chuong trinh dao tao va cac quy djnh cua nha truong de tu van cho sinh vien 43 CBNV cua Khoa luon tuan thu dung quy dinh thuc hi?n cac thu hanh chinh 44 CBNV cua Khoa luon co thai lich su va chuyen nghiep VII Danh gia chung 45 Ban hai long voi chat lugng dich vu dao tao cua TNUT oG Qc oG o oG q o 0G QQ0 G 0oo o G DOO Thdng tin ca nhan Gidi tinh: Khoa: Nam □ Nu □ Co Dien tu Su pham ky thuat □ □ □ Dien Kinh te cong nghiep Xay dung - Moi truong □ □ □ 89 Nam hoc: Nam thu □ □ Nam thu □ Nam thu Tran cam an sir hap tac cua ban! Nam thu Nam thu □ □ 90 PHU LUC 2: THONG KE MO TA KET QUA KHAO SAT Thong ke mo ta ket qua khao sat yeu to “Chinrng trinh dao tao” Bien quan sat Minimum N CT1 (cau 1) CT2 (cau 2) CT3 (cau 3) CT4 (cau 4) CT5 (cau 5) 300 300 300 300 300 2.00 1.00 1.00 1.00 1.00 Maximum 5.00 5.00 4.00 5.00 4.00 Mean 3.2367 2.8667 2.7000 3.1467 2.4267 Std Deviation 78061 70037 71065 79199 60485 Thong ke md ta ket qua khao sat yeu to “Giang vien” Minimum N GV1 (cau 6) GV2 (cau 7) GV3 (cau 8) GV4 (cau 9) GV5 (cau 10) GV6 (cau 11) GV7 (cau 12) GV8 (cau 13) GV9 (cau 14) 300 300 300 300 300 300 300 300 300 2.00 1.00 1.00 1.00 2.00 1.00 1.00 1.00 1.00 Maximum 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 Mean 3.7767 3.6200 2.9933 3.1833 4.0300 3.6400 3.1267 2.8433 2.7500 Bien quan sat N TV1 (cau 15) TV2 (cau 16) TV3 (cau 17) TV4 (cau 18) TV5 (cau 19) TV6 (cau 20) TV7 (cau 21) Minimum 300 300 300 300 300 300 300 1.00 1.00 1.00 1.00 1.00 1.00 1.00 Maximum 5.00 5.00 5.00 5.00 5.00 5.00 5.00 Mean 2.4800 2.4067 2.5600 3.0700 2.4533 2.4233 2.4567 Std Deviation 80141 89719 63873 79066 71937 79950 77414 77511 86988 Std Deviation 98633 97526 1.05361 98063 84273 96984 1.00573 91 Thong ke ket qua khao sat doi vdi nhan to “Co1 sd vat chat” Bien quan sat Minimum N VC1 (cau 22) VC2 (cau 23) VC3 (cau 24) VC4 (cau 25) VC5 (cau 26) 300 300 300 300 300 2.00 2.00 1.00 1.00 1.00 Maximum 5.00 5.00 5.00 5.00 5.00 Mean Std Deviation 70686 86260 93929 1.01604 95495 4.3033 3.7200 3.5633 2.8667 2.7333 Thong ke ket qua khao sat doi vdi nhan to “Cong tac to chdc, quan ly dao tao cap trudng” Bien quan sat N NT1 (cau 27) NT2 (cau 28) NT3 (cau 29) NT4 (cau 30) NT5 (cau 31) NT6 (cau 32) NT7 (cau 33) NT8 (cau 34) NT9 (cau 35) NT 10 (cau 36) NT 11 (cau 37) NT 12 (cau 38) Minimum 300 300 300 300 300 300 300 300 300 300 300 300 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 Maximum 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 Mean 3.8200 3.8267 3.1833 2.0200 2.9567 2.9467 2.9033 2.8433 3.2200 2.8900 3.3867 2.8767 Std Deviation 81022 77370 1.03923 72665 81054 1.01353 91840 92465 97370 1.09936 1.04281 1.07329 92 Thong ke ket qua khao sat doi voi nhan to “Cong tac to chfrc, quan ly dao tao cap khoa” Bien quan sat Minimum N 300 300 300 300 300 300 KHI (cau 39) KH2 (cau 40) KH3 (cau 41) KH4 (cau 42) KH5 (cau 43) KH6 (cau 44) 1.00 1.00 1.00 1.00 1.00 1.00 Maximum 5.00 5.00 5.00 5.00 5.00 5.00 Mean 3.6567 2.6600 3.6267 3.6833 3.5533 3.4933 Std Deviation 93185 1.05266 1.09451 98299 87352 96941 Thong ke ket qua khao sat doi voi nhan to “Sir hai long cua ngu'd'i hoc” Bien quan sat Minimum N SAS (cau 45) 300 1.00 Maximum 5.00 Mean 2.6400 Std Deviation ; 89428 93 PHU LUC 3: HE SO CRONBACH ALPHA • • • Cronbach alpha cua thang “Chuong trinh dao tao” Binh phuong Cronbach's Trung binh Phuong sai Bien quan sat cua thang thang neu Tuong quan he so tuong Alpha neu bd bien neu loai bien loai bien vdi bien tong quan boi CT1 CT2 CT3 CT4 CT5 11.1400 11.5100 11.6767 11.2300 11.9500 4.435 4.364 4.373 4.432 5.064 501 627 610 489 463 394 517 458 322 221 735 690 695 740 746 Cronbach alpha cua thang “Chnong trinh dao tao” Binh phuong Cronbach's Trung binh Phuong sai Bien quan sat cua thang thang neu Tuong quan he so tuong Alpha neu bd bien neu loai bien loai bien vdi bien tdng quan boi GV1 GV2 GV3 GV4 GV5 GV6 GV7 GV8 GV9 26.1867 26.3433 26.9700 26.7800 27.1200 27.2133 26.8367 26.3233 25.9333 16.708 15.611 16.738 16.072 16.086 16.737 16.425 15.932 17.360 450 547 603 568 581 394 522 584 403 257 444 448 484 562 336 295 413 287 804 792 789 790 788 813 795 787 809 V 94 Cronbach alpha cua thang “Co’ sd vat chat” Trung binh Phuong sai Binh phuong Cronbach's Bien quan sat cua thang thang neu Tuong quan he so tuong Alpha neu neu loai bien loai bien vdi bien tong quan boi bo bien TV1 TV2 TV3 TV4 TV5 TV6 TV7 15.3700 15.4433 15.2900 14.7800 15.3967 15.4267 15.3933 16.608 15.793 15.598 17.109 17.116 17.530 16.674 544 672 630 479 592 429 520 350 491 452 257 378 198 275 789 766 773 800 783 809 794 Cronbach alpha cua thang “Co’ so1 vat chat” Trung binh Phuong sai Binh phuong Cronbach's Bien quan sat cua thang thang neu Tuong quan he so tuong Alpha neu neu loai bien loai bien voi bien tdng quan boi bo bien VC1 VC2 VC3 VC4 VC5 12.8833 13.4667 13.6233 14.3200 14.4533 8.672 7.588 6.931 6.947 7.540 488 604 685 602 525 368 566 539 480 436 784 749 720 750 775 Cronbach alpha cua thang “Cong tac to chiec, quan ly dao tao cap truong” Bien quan sat VC1 VC2 VC3 VC4 VC5 Trung binh Phuong sai Binh phuong Cronbach's cua thang thang neu Tuong quan he so tuong Alpha neu bo bien neu loai bien loai bien vdi bien tong quan boi 33.0533 33.0467 33.6900 34.8533 33.9167 37.837 38.198 37.205 37.223 35.649 380 364 315 511 617 441 519 225 408 512 810 81 ij.817 801 792 95 Cronbach alpha cua thang “Cong tac td chuc, quan ly dao tao cap trudng” Binh phuong Cronbach'? | Trung binh Phuong sai Bien quan sat cua thang thang neu Tuong quan he so tuong Alpha neu * bo bien neu loai bien loai bien voi bien tong quan boi VC1 VC2 VC3 VC4 VC5 VC6 VC7 VC8 VC9 VC10 veil VC12 33.0533 33.0467 33.6900 34.8533 33.9167 33.9267 33.9700 34.0300 33.6533 33.9833 33.4867 33.9967 37.837 38.198 37.205 37.223 35.649 33.533 35.936 36.732 36.160 35.508 34.732 34.712 380 364 315 511 617 657 499 419 441 424 525 507 441 519 225 408 512 549 423 338 400 439 425 458 810 811 817 801 792 785 800 807 805 808 797 799 _ r Cronbach alpha cua thang “Cong tac to chuc, quan ly dao tao cap khoa” Trung binh Phuong sai Binh phuong Cronbach's Bien quan sat cua thang thang neu Tuong quan he so tuong Alpha neu neu loai bien loai bien voi bien tong quan boi bo bien KHI KH2 KH3 KH4 KH5 KH6 18.0133 17.0167 17.0467 16.9900 17.1200 17.1800 10.555 10.210 9.710 9.629 9.992 9.740 268 406 380 476 497 466 154 221 449 471 412 374 689 641 652 617 614 621 96 PHU LUC 4: PHAN TICH HOI QUY BOI Ma tran tuong quan giira cac bien CT SAS SAS Pearson Correlation CT Pearson Correlation Sig (2-tailed) N TV VC NT GV KH VC NT KH GV 381" 452" 431" 637" 571" 401" 000 000 000 000 000 000 300 300 300 300 300 300 300 381" 185" 068 239" 207" 044 001 243 000 000 446 Sig (2-tailed) N TV 000 300 300 300 300 300 300 300 452" 185" 239" 409” 349" 196" Sig (2-tailed) 000 001 000 000 000 001 N 300 300 300 300 300 300 300 431" 068 239" 432" 265" 364" Sig (2-tailed) 000 243 000 000 000 000 N 300 300 300 300 300 300 300 637" 239" 409" 432" 502" 452" Sig (2-tailed) 000 000 000 000 000 000 N 300 300 300 300 300 300 300 571" 207" 349" 265" 502" 357" Sig (2-tailed) 000 000 000 000 000 N 300 300 300 300 300 300 300 401" 044 196" 364" 452" 357" Sig (2-tailed) 000 446 001 000 000 000 N 300 300 300 300 300 300 Pearson Correlation Pearson Correlation Pearson Correlation Pearson Correlation Pearson Correlation ** Correlation is significant at the 0.01 level (2-tailed) .000 300 97 Residuals Statistics8 Minimum Maximum Predicted Value 5032 Residual -1.57182 Std Predicted -3.129 Value Std Residual -2.695 a Dependent Variable: SAS Std Deviation Mean N 4.4806 1.47703 2.6400 00000 68288 57741 300 300 2.695 000 1.000 300 2.532 000 990 300 Model Summary Model R Std Error of the Estimate Adjusted R Square R Square ,856a 733 a Predictors: (Constant), KH, CT, TV, VC, GV, NT 728 49785 ANOVAb Model Sum of Squares Regression Residual Df Mean Square 199.364 33.227 72.623 293 248 Total 271.987 299 a Predictors: (Constant), KH, CT, TV, VC, GV, NT b Dependent Variable: SAS F 134.058 Sig .000a 98 Coefficients8 Unstandardized Coefficients Standardized Coefficients Model B Std Error Collinearity Statistics T Beta Sig Tolerance VIF -9.887 000 315 6.449 000 600 I.Gu'r! 080 272 6.073 000 716 1.3IU; 364 068 210 5.341 000 924 1.002 VC 232 056 174 4.116 000 805 1.243 TV 197 057 147 3.470 001 796 1.256 -2.923 296 NT 521 081 GV 486 CT (Constant) a Dependent Variable: SAS Ket qua kiem dinh phuong sai theo khoa Levene Statistic CT TV VC NT GV 1.709 1.105 756 1.124 1.297 dfl df2 5 5 sig- 294 294 294 294 294 ; 132J> 3531 582, 348) 265! 99 Ket qua kiem dinh ANOVA theo khoa Sum of Squares CT TV vc NT GV Mean Square df Between Groups 10.454 2.091 Within Groups 69.563 294 237 Total 80.017 299 Between Groups 22.665 4.533 Within Groups 111.299 294 379 Total 133.964 299 7.316 1.463 Within Groups 126.665 294 431 Total 133.982 299 Between Groups 16.343 3.269 Within Groups 71.443 294 243 Total 87.786 299 5.766 1.153 Within Groups 69.154 294 235 Total 74.921 299 Between Groups Between Groups F Sig 8.837 000 11.974 000 3.396 005 13.451 000 4.903 000