Vận dụng các phương pháp quản trị chất lượng để giảm hàng không đạt tiêu chuẩn của công ty tnhh yamaha motor việt nam

8393 LV.ThS DHKTQD lL.i4W.vawraiai WiiK WK&K mk ‘WXW’- -wt»sa*k;; TRUONG DAI HOC KINH t£ QU(5c DAN - — ,1 DAIHQC K/()D TT THONG Tl /th if viz#'' PHONG LUAbjjbrrULiEU LEANHTUAN VAN DUNG CAC PHUUNG PHAP QUAN TRI CHAT LUUNG DE GIAM HANG KHONG DAT TIEU CHUAN CUA CONG TY TNHH YAMAHA MOTOR VIET NAM ■ CHUYt-N NGANH: I QuAn TRI KINH DOANH THCONG MAI I I TH\.W3 NGLfOl HLTCFNG DAN KHOA HOC: GS.TS HOANG DlfC THAN HA N0I-2013 LOI CAM DOAN ■' Toi xin cam doan day la cong trinh nghien curu doc lap cua toi Nhirng tai r lieu luan van la hoan toan trung thuc Cac ket qua nghien cum chinh toi thuc hien ducri su huomg dan cua giao vien hudmg dan Ha Noi, 16 thang nam 2013 Hoc vien Le Anh Tuan LOI CAM ON Trude tien, tac gia xin gui ldi cam on chan nhat den giao vien huong dan GS,TS Hoang Due Than vi da tan tinh giup do, chi bao va huong dan de tac gia co the hoan tot de tai nghien cuu cua minh * r \ Tac gia cung xin gui ldi cam on den cac thay co giao trudng, dac biet la cac thay co giao d Vien Thuong Mai va Kinh Te Quoc Te, Vien Sau Dai hoc vi da day dd tan tinh giup hoc vien tiep thu dupe nhieu kien thuc va kinh nghiem quy gia cho ban than Tac gia xin gui ldi cam on toi nhung ban be, ddng nghiep da giup do, hd tro tac gia viec thu thap tai lieu, so lieu Va cuoi cung, tac gia cam on gia dinh, ngudi than da d ben canh dong vien va khich le suot thdi gian hoc tap va nghien cuu tai trudng Ha noi 16 thang nam 2013 Tac gia NHAN XET LUAN VAN THAC SY QUAN TRI KINH DOANH Tj?n luan van: Van dung cac phuong phap quan tri chat luong de giam hang khong dat tieu chuan cua cong ty TNHH Yamaha Motor Viet Nam Hoc vien cao hoc: Le Anh Tuan Ngu’d’i nhan xet: TS Vu Quoc Binh, Vien nghien cuu phat trien kinh te xa hoi Ha Noi Tinh can thiet cua luan van Thanh lap nam 1998, Yamaha Motor da lien tuc phat trien, gat hai nhieu cong va da trd nha cung cap xe may thu hai d Viet Nam r •> r o •» Vdi khau hieu: “Chat luomg la su song cua cong ty”, Yamaha da trien khai nhieu bien phap d cac cong doan khac de dam bao chat luong xe xuat xubng Mac du vay, loi van xay mang tinh he thong, co xu hudng tang len lam tang chi phi san xuat, tang su khieu nai cua khach hang, dac biet tap trung doi vbi xe doi moi Mot nhung nguyen nhan chinh la cong tac quan tri chat luong san pham Vi vay, can phai phan tich, danh gia thuc trang phuong phapquan tri chat luong san pham de khang dinh cac ket qua dat duqc, chi nhung han che ton tai va nguyen nhan de tir de xuat cac giai phap phu hop hudng tdi hoan thien cong tac quan tri chat luong san pham thdi gian tdi.Su lua chon van de nghien cuu cua cao hoc vien la thuc su can thiet, dap > / ung duqc yeu cau thuc te tren Ket cau cua luan van va phuong phap nghien ciru Ve ket cau va trinh bay Luan van ket cau kha chat che, logic, phu hop vdi muc tieu cua luan van Cac van de duqc trinh bay ve co ban nhat quan chuong : Tir co so ly luan den thuc trang va giai phap Chuong Ly luan chung ve phuong phap quan tri chat luong san pham de giam hang khong dat tieu chuan d doanh nghiep Chuong Thuc trang phuong phap quan tri chat luong san pham cua cong ty Yamaha Viet Nam Chuong Phuong huong va giai phap tang cuong van dung cac phuong phap quan tri chat luong san pham de giam hang khong dat tieu chuan cua cong ty Yamaha Viet Nam '»* z So luong trang danh cho cac chuong kha hop ly Luan van trinh bay ro rang voi nhieu bang bieu va so Ve phwffng phap nghien cuu: Tac gia da su dung tot nhieu phuong phap nghien cuu phu hop voi luan van nhu thong ke, tong hop doi chieu, so sanh Nguon tai lieu thu cap tham khao tu cac cong trinh nghien cuu va cac bao cao noi bo kha phong phu, tin cay Ngoai ra, tac gia thu thap thong tin so cap bang quan sat, trao doi y kien voi can bo, cong nhan Yamaha Noi dung luan van Chuong Tac gia da trinh bay duoc mot so van de co ban ve chat luong va quan tri chat luong san pham Cac phuong phap va dieu kien ap dung cac phuong phap quan tri chat luong san pham nhu phuong phap thong ke, phuong phap 5S va phuong phap Kaizen duoc gioi thieu kha cu the Chuong Thong qua viec su dung cac so lieu thu cap tin cay tu cong ty Yamaha, luan van da tap trung danh mot dung luong thich hop de trinh bay, luan giai ro thuc trang su dung 3phuong phap quan tri chat luong san pham voi kha nhieu bieu bang va so Thuc trang hang sai loi, khong dat tieu chuan cua cong ty cung da ■ duoc de cap voi nhieu so lieu cu the Tac gia da danh gia khach quan nhieu ket qua dat duoc, dong thoi nhan manh cac han che ton tai can khac phuc va mot so nguyen nhan Day la co so cho de xuat giai phap tai chuong Chuong Tac gia da chon lua va de xuat nhom^ giai phap co gia tri z r f nhu van dung tot hon cac phuong phap quan tri chat luong san pham, hoan thien quy trinh chung ve quan tri chat luong san pham, khuyen khich loi ich vat chat va tang cuong quan ly he thong tai lieu Day la cong chinh cua luan van Tac gia cung da de xuat duoc kien nghi voi cong ty Yamaha Viet Nam va cong ty me Yamaha Nhat Ban Gop y vdi tac gia - Khong dat ten tieu de giong cho noi dung khac nhau: ten muc 1.2.1 trung vdi 1.3.1 ( Phuong phap thong ke); ten muc 1.2.2 trung 1.3.2 ( ',1 Phuong phap S); ten muc 1.2.3 trung ten muc 1.3.3.( Phuong phap Kaizen) - Nhieu bieu do, sof thieu nguon trich dan - Tac gia su dung phuong phap dieu tra phong van, song khong co cau * hoi phong van phan phu luc Ket qua phong van chua duqc the hien ro luan van r r r r -Co the dua mot so yeu to anh hudng den viec van dung cac phuong phap quan tri chat luong san pham -Trong phan han che, tac gia cd neu la Yamaha chua ap dung cac cong cu mang tinh dinh luong nhu bieu kiem soat, bieu phan bo Nhung thuc te tac gia da trinh bay bieu tai trang 51 va 54 Ket luan Tac gia da str dung phuong phap nghien cuu hop ly de phan tich va danh gia thuc trang su dung cac phuong phap quan tri chat luong san pham tai cong ty Yamaha va de xuat mot so giai phap co gia tri Luan van duoc bo cue hop ly, cac van de duoc trinh bay ro rang, de hieu Day la cong trinh nghien cuu khoa hoc nghiem tuc, la mot tai lieu tham khao tot, co y nghTa ap dung thuc te De nghi hoi dong danh gia va nghiem thu Cau hoi: -Nguyen nhan nao dan den tinh tranh nhieu san pham loi van lot thi trudng Do la nhung loai loi chu yeu gi? -Kinh nghiem gi tir Honda Viet Nam co the ap dung cho Yamaha? Ha Noi, xJT thang nam 2013 Ngirdi nhan xet TS.Vu Quoc Binh „ r » w ** NHAN XET PHAN BIEN LUAN VAN THAC SY • , • • • De tai: Van dung cac phuong phap quan tri chat luo'ng de giam hang khong dat tieu chuan cua Cong ty TNHH Yamaha - Motor Viet Nam Cua cao hoc vien : Le Anh Tuan Giao vien huong dan: GS.TS Hoang Doc Than Chuyen nganh: Quan tri kinh doanh thuong mai Ngudi nhan xet: PGS.TS Phan To Uyen Sau doc toan bo 107 trang luan van thac sy, bao gom ca ldi noi dau va ket ‘ r f luan, cung nhu toan van ban tom tat luan van thac sy, toi co mot so nhan xet chinh sau day: Tinn cap t hiet,y nghia Choo hhc vv thurc tien cua de tai I uun vvn Trong boi canh toan cau hoa, hoi nhap kinh te khu vuc va the gidi cua Viet Nam hien nay, cac doanh nghiep san xuat kinh doanh dang dung trudc nhieu co hoi thuan loi, song cung phai doi mat vdi su canh tranh cang khoc liet tren thi •> ■> A A A trudng Vi vay, de dam bao su ton tai va phat trien ben vung, cac doanh nghiep can r ft r •> nang cao chat luong san pham, nang cao nang xuat va gia san pham de thoa man nhu cau cua khach hang Cong ty TNHH Yamaha motor Viet Nam la doanh nghiep lien doanh cua Nhat Ban duoc lap nam 1998 vdi chuc nang san xuat va lap rap xe gan may r r mang nhan hieu Yamaha Cong ty luon cam ket: dinh hudng chat luong la uu tien so qua trinh san xuat, chinh vi vay san pham xe may cua Cong ty khong chi r f duoc ua chuong tren nudc ma xuat khau sang thi trudng Thai Lan, Lao va Campuchia Tuy nhien ben canh nhung cong la co ban thi cong ty cung dang phai doi mat vdi nhieu loi chi tiet phat sinh co xu hudng cang tang len Khi loi xay se gay rat nhieu chi phi ton kem, tu anh hudng den ket qua san xuat kinh doanh va uy tin cua Cong ty r x , x Chinh vi vay, viec nghien cun nhung van de co ban ve phucmg phap quan tn chat luong san pham de giam hang khong dat tieu chuan d doanh nghiep de tir de xuat phuong hudng va giai phap tang cuong van dung cac phuong phap quan tri chat luong de giam hang khong dat tieu chuan cua cong ty TNHH YAMAHA MOTOR la het sue can thiet co y nghia ly luan va thuc tien cao Chinh vi vay, toi dong tinh va danh gia cao viec tac gia chon de tai: “Van dung cac phirong phap quan tri chat luong de giam hang khong dat tieu chuan cua Cong ty TNHH Yamaha - Motor Viet Nam” lam luan van thac sy De tai phu hop vdi chuyen nganh dao tao la Quan tri kinh doanh thuong mai, dong thdi co tinh ung dung thuc tien cao Luan van co doi tupng nghien cuu phu hop z Noi dung ban tom tat luan van phan anh trung nhung noi dung chinh cua luan van thac sy Ket qua nghien ciru Ve co ban, luan van dat duoc nhung cong sau: z z \ z f • x - Ket cau theo kieu truyen thong, chuong hop ly va tuong doi chat che ve noi dung va tuong doi can doi ve so trang theo ty le 22/35/32 - Thanh cong cua chuong la da trinh bay dupe nhung van de co ban ve phuong phap quan tri chat luong san pham de giam hang khong dat tieu chuan cr doanh nghiep - Cac noi dung phan tich tai chuong da tao khung kho ly luan co ban ve phuong phap quan tri chat luong san pham de giam hang khong dat tieu chuan d doanh nghiep de tu luan van di sau phan tich thuc trang phuong phap quan tri chat luong de giam hang khong dat tieu chuin cua cong ty TNHH YAMAHA MOTOR tai chuong - Trong chuong cua luan van, tac gia da trinh bay thuc trang phuong phap quan tri chat luong de giam hang khong dat tieu chu4n cua cong ty TNHH YAMAHA MOTOR, bao gom : Dac diem san xuat kinh doanh cua cong ty TNHH YAMAHA MOTOR; Tieu chuan chat luong san pham dang ky cua Cong ty ; Thuc trang he thong quan tri chat luong san pham cua Cong ty TNHH YAMAHA MOTOR va thuc trang hang sai loi, khong dat tieu chuan cua Cong ty va rut cac ket luan danh gia tai chuong da bam sat ten de tai luan van va the hien ro muc ’ tieu nghien cuu cua de tai - Phan Ion noi dung cua chuong luan van duoc tac gia de xuat de xuat phuong-hudng va giai phap tang cuong van dung cac phuong phap quan tri chat luong de giam hang khong dat tieu chuan cua cong ty TNHH YAMAHA MOTOR : Cu the tac gia da trinh bay dinh hudng chien luge kinh doanh cua Cong ty den nam 2020 va de xuat duoc nhom giai phap tang cuong van dung cac phuong phap quan tri chat luong de giam hang khong dat tieu chuan cua cong ty TNHH YAMAHA MOTOR Dong thdi luan van cung kien nghi cac dieu kien thuc hien Nhin chung cac giai phap tang cuong van dung cac phuong phap quan tri chat luong de giam hang khong dat tieu chuan cua cong ty TNHH YAMAHA MOTOR la tuong doi kha thi Nhirng diem gop y vol tac gia z z r y Se cong horn nua, neu luan van khac phuc dupe nhung van de saw - Mot so ldi danh may, cau van “ Cac ldi khieu nai thi trudng ” ; “ Nhom khieu nai khach hang ” tr.2 - Luan van se cd chat luong cao hon va y nghia hon neu phan ket luan danh gia d cuoi chuong tac gia cd them phan nho : bai hoc kinh nghiem rut cho cac Doanh nghiep Viet Nam Cau hoi : Tu viec nghien cuu cac phuong phap quan tri chat luong de giam hang khong dat tieu chuan cua Cong ty TNHH Yamaha motor Viet Nam Theo tac Z gia bai hoc ldn nhat rut cho cac doanh nghiep SXKD cua Viet Nam la gi de nang z cao chat luong san pham cua minh ? 99 quan ly.Do vay,tai tung phan xuong/bo phan, truong nhom se dua tren cac tieu chi danh gia voi tung thang diem cho moi tieu chi se tien hanh danh gia tung can bo cong nhan vien hang Hang thang, tung truong se tien hanh danh gia tong hop va tien hanh hop tong ket voi su tham gia cua cong doan vien co so va nop ket qua danh cho truong bo phan Sau truong bo phan xem xet se tien hanh niem vet tren bang thong tin bo phan Cuoi nam, can cu vao ket qua danh gia, phan loai hang thang se tien hanh tong hop de truong bo phan dua muc tang luong cho tung can bo cong nhan vien r Xay 3.2.4.2 y •> r dung cac phu cap day du va cu the co cau bang luong cua can bo cong nhan vien Hien nay, tai tung cong ' doan, tung nhom may cua cac xuong cong ty TNHH Yamaha motor Viet Nam se co tung truong nhom quan ly Cac truong nhom la nguoi chiu trach nhiem ve chat luong san pham va tien thuc hien cong viec tai cong doan, nhom may ma minh quan ly Tai tung day chuyen phan xuong se co cac quan doc quan ly Cac quan doc la nguoi chiu trach nhiem ve chat luong san pham va ke hoach san xuat cua day chuven ma ho quan ly Trong co cau bang luong, tung truong nhom va quan doc se co cac phu cap trach nhiem va ho se phai duoc linh hang thang Cac phu cap se khuyen khich nang cao doi song vat chat va tinh than cua ho Tu se nang cao tinh than trach nhiem cong viec Hien nay, doi song vat chat va tinh cua dai bo phan cac cong nhan noi chung va cong nhan cong ty Yamaha motor Viet Nam noi rieng khong day du Ban lanh dao cong ty xay dung cac phu cap ve tay nghe, phu cap doc hai, phu cap ve bao tri, bao duong may, phu cap ve di lai va nha o co cau bang luong cua cong ty Tren co so bang tieu chuan danh gia cong nhan ap dung cac phu cap ve tay nghe Tren co so thuc te tai khu vuc lam viec xay dung tieu chi danh gia muc doc hai, nguyen hiem ma dua muc tro cap doc hai va cong nhan vien duoc huong tro cap Muc tro cap nguy hiem va doc hai se phai thoa dang va co tinh den tham khao muc tro cap cua cac cong ty khac 100 Day 3.2.4.3 manh nang cao doi song vat chat va tinh than cho can bo cong nhan vien Cong ty day manh hon nua cac hoat dong nang cao doi song vat chat va tinh than cho toan the can bo cong nhan vien Truoc het, cong ty tri va nang cao hieu qua san suat kinh doanh theo huong nang cao thi phan xe may, day manh xuat khau sang cac thi truong: Lao, Thai Lan va Campuchia va tim them cac thi truong xuat khau khac de gia tang loi nhuan Tu nang cao hon nua cac muc tang luong S, A, B, C, D hang nam Ben canh do, hang nam vao cac le lon cua dat nuoc nhu 40 thang tu, quoc khanh, tet duong lich cong ty can co them cac khoan thuong cho toan the can bo cong nhan vien cong ty Ben canh thuc hien day du cac che chinh sach theo luat lao dong nhu che nghi mat, nghi thai san, nghi om , cong ty xay dung them cac hoi gia dinh hang nam Ngay do, khong chi can bo cong nhan vien cong ty ma co cac vien khac gia dinh tham gia Ngay hoi gia dinh la dip de cac vien cOn lai cua can bo cong nhan vien hieu biet ve cong ty, chia se kho khan voi nguoi vo, chong minh la can bo cong nhan vien cong ty Nhung hoi gia dinh duoc to chuc tai khu vui choi, giai chi va tang can bo cong nhan vien cac phieu mua qua duoi dang coupon de cac gia dinh co the mua hang tai khu vui choi giai tri Cong ty cung nen to chuc trao cac phan qua la cac san pham xe may cho cac bo cong nhan vien vien cac hoi gia dinh cua cong ty Hon nua, truoc dip nghi tet nguyen dan, cong ty Yamaha nen to chuc giao luu van nghe, tang qua va bua an cuoi nam cho toan the can bo cong nhan vien De ho duoc nghi ngoi, giai chi sau mot nam lam viec vat va Cong ty se danh cac san pham cong ty san xuat lam phan thuong cho ■ can bo cong nhan vien xuat sac nam va tien hanh boc tham trung thuong cho cac bo cong nhan vien cong ty Cuoi cung, cong ty tang cuong nang cao dieu kien lam viec cho toan the cac can bo cong nhan vien cong ty tai tung khu vuc lam viec Cac khu vuc lam s 101 viec nong am can tien hanh thong gio, lap dat he thong quat va dieu hda de dam bao dieu kien lam viec nhat cho toan the cong nhan vien Cung cap day du trang thiet bi bao ho lao dong cho toan the can bo cong nhan vien cong ty nhu: gang tav, kinh bao ho, giay bao ho, nut bit tai cho cac vi tri lam viec phat sinh tieng on Cac khu vuc son chi tiet thi cung cap them trang bi bao ho nhu mat na phong doc 3.2.5 GiZi phap tang cZlUng quin ly hZl thZlng tai li 0u • Chinh sua, bo sung ky hieu bieu mau theo mau dang ky Hien tai, hau het tat ca cac phdng ban cong ty da xay dung quy trinh theo tieu chuan ISO 9001:2008 va co quy dinh quan ly he thong tai lieu, ho so theo mot quy dinh thong nhat Nhung qua trinh danh gia noi bo, danh gia cua to chuc Quacert co rat nhieu tai lieu, ho so khong co thuc hien cac ky hieu bieu mau theo quy dinh Day la diem gay kho khan kiem soat he thong tai lieu va cung vi pham yeu cau cua tieu chuan ISO 9001:2008 (Dieu 4.2) Do vay de cai thien ve he thong tai lieu chung ta phai quan ly dupc tai lieu theo cac yeu cau cua tieu chuan va cac quy dinh cong ty, bo phan dua Cac ky hieu bieu mau phai dupc thuc hien theo dung vdi mau dang ky vdi ban ISO nha may, dung quy dinh cua bo phan Hanh dong khac phuc cho hien trang co the thuc hien theo cac budc: Lap ke hoach chinh sua, bo sung ky hieu, bieu mau cho toan bo he thong tai lieu cua cong ty Phan cong trach nhiem cho cac phdng ban, bo phan lien quan Cac bo phan lien quan cung phai lap ke hoach rieng cho tung bo phan Budc tiep la trien khai hoat dong, qua trinh trien khai se dupc thuc hien tung phan, nhung tai lieu, ho so sau dupc chinh sua se dupc thuc hien ap dung ludn vao thuc te sau co su hudng dan cho cac vien lien quan ve phuong phap lam theo bieu mau thay doi Dong thdi cac tai lieu cu, trudc phai dupc quan ly theo cac quy dinh cua cong ty (luu lai doi vdi cac tai lieu can thiet hoac tieu huy neu khong can thiet) Budc tiep theo la viec thong tin, thong bao cho tat ca cac vien biet trien khai ap dung bieu mau mdi Budc cuoi cung cua hoat dong khac phuc la viec dao tao, hudng dan cho tat ca cac vien lien quan ve quy dinh quy cach va cac yeu cau cua tieu chuan ISO 9001:2008, ngan ngua viec phat hanh cac tai lieu khong dung vdi cac quy dinh quy trinh da dang ky theo ISO 9001 102 ® Ket hop cac loai bieu mau de giam khoi luong tai lieu, ho so Chi tinh rieng bo phan lap rap trung binh moi doi xe co khoang 550 bang huong dan cong viec khac co 300 bang cong doan, 150 bang tieu chuan va khoang 100 loai tai lieu khac nhu cac bang kiem tra luc xiet, bang kiem tra lap rap, bang kiem tra chi tiet, bang kiem tra mau xe, bai hoc mot diem (One point lecture) va hien cong ty dang lap rap va san xuat 10 doi xe khac do rieng cac tai lieu huong dan cong viec da co 5500 loai can phai quan ly Ngoai cdn cac loai bieu mau tai lieu khac lien quan toi may moc thiet bi, ga, quan ly kho va cac quy dinh cua cong ty, phong ban Mot khoi luong tai lieu, ho so rat lon gay kho khan cho cong tac kiem soat De giam khoi luong tai lieu, ho so thuan loi cho cong tac quan ly, kiem soat he thong tai lieu ho so, tac gia dua giai phap ket hop cac loai bieu mau voi Chung ta co the ket hop bang cong doan va bang tieu chuan co the giam duoc tu 450 bang cong doan, bang tieu chuan xuong 300 bang cong doan-tieu chuan Bien phap thuc hien la cac bang cong doan chung ta se ket hop hien thi cac tieu chuan can thiet duoc the hien tai cac bang tieu chuan tu chung ta co the bo bang tieu chuan Dong thoi co the giam tai lieu bai hoc ve mot diem ket hop bang cong doan va goi chung la bang huong dan cong viec Ddng thoi tai cac tai lieu khac cung co the lam phuong phap tuong tu ket hop cac loai bieu mau de giam khoi luong thuan loi cho kiem soat, quan ly Theo tinh toan cua tac gia chung ta co the giam duoc khoang 35% khoi luong cac tai lieu hien dang su dung tai bo phan Lap rap Voi bien phap tuong tu tai cac bo phan cong ty, co the giam rat lon luong tai lieu ma chung ta dang phai kiem soat, quan ly Tuong tu cac giai phap da trinh bay tren voi giai phap viec lap ke hoach thuc hien, trien khai cong viec thay doi theo tung doi xe, tung loai tai lieu, truoc ap dung can dao tao lai cac thao tac cho nguoi thao tac theo bang huong dan cong doan moi Dong thoi co nhung thay doi cua bang huong dan cong viec can thiet thong tin cho cac bo phan lien quan Tiep theo la viec kiem tra giam sat viec trien khai cong viec, hieu qua cua hoat dong doi voi cac thao tac cua nguoi thao tac va 103 chat luong cua san pham Trong qua trinh danh gia hieu qua thi se thuoc vao viec anh huong toi ngudi thao tac, chat luong san pham chung ta se tiep tuc hoat dong hoac dung trien khai, khoi phuc tinh trang cu DiSm dat duoc cua hoat dong la giam duoc khoi luong tai lieu cua cac bo phan Cong ty Thuan loi cho cong tac kiem soat, quan ly tai lieu Giam duoc mot phan chi phi qua trinh in an, luu tru tai lieu ho so • Quan ly he thong tai lieu theo 5S Hien tai tinh trang quan ly tai lieu, ho so tai Cong ty khdng tot, mot so ho so tai lieu khone duoc quan ly theo cac yeu cau cua tieu chuan ISO 9001:2008 nhu su sdn co tai noi so dung (4.2.3.d - TCVN ISO 9001:2008), tai lieu luon ro rang va de nhan biet (4.2.3.e - TCVN ISO 9001:2008) va ngan ngua viec su dung cac tai lieu ldi thdi ap dung cach nhan biet thich hop DS giai quyet va cai thien hien trang quan ly he thOng tai lieu dap ung duoc cac yeu cau cua tieu chuan, chung ta ap dung hoat dong 5S vao quan ly • Cai thien quan ly, cap nhat cac thay doi qua trinh san xuat Cong ty TNHH Yamaha motor Viet Nam khong ap dung khau thiet ke qua trinh san xuat tat ca cac ban ve thiet ke, ban ve lap rap duoc nhan tu cong ty tai Nhat Ban Nhung thay -doi tu cac thiet ke duoc nhan thong qua bo phan ky thuat san phdm Cac thay doi se duoc gui toi cac phong ban lien quan Cac phong ban lien quan phai thuc hien cac thay doi cua tai lieu tuong ung voi cac thay doi cua thiet ke Ddng thdi Cong ty co rat nhieu cac chi tiet duoc cung cap boi cac nha cung cap khac Nha cung cap co nhung cai tien, cai thien hoac thay doi qua trinh gia cong chi tiet Nhung thay doi duoc thong tin toi cac bo phan lien quan thong qua bo phan Mua ban, Dau vao va Quan ly san xuat Them vao la qua trinh san xuat de dap ung duoc cac thay doi phu hop voi thuc te cac tai lieu phai luon duoc cap nhat va thay doi cho hop ly Nhung hien tai, co mot so nhung thay doi khong duoc cap nhat, chinh sua tai lieu gay kho khan thao tac, kiSm tra, kiem soat nhung thay doi, tai lieu Doi 104 cac thay doi khong dugc cap nhat kip thoi gay dung day chuyen san xuat de kiem tra xac nhan, gay lang phi, giam nang luc san xuat Them vao la viec luu tru cac hd so lien quan toi su thay doi khong dugc thuc hien triet de Rat nhieu cac thong tin thay doi khong co cac thong tin thay doi phan hoi tu phia cac bo phan truc tiep san xuat Mot nhung nguyen nhan cua tinh trang la hieu luc ap dung cac thay doi.tren cac van ban, thong tin luon khong khop voi thuc te ap dung Viec khong lien tuc cap nhat cac thay doi gay kho khan cong tac quan ly, kiem soat cac san pham, tra cuu lich su, dieu tra co van de xay Nguyen nhan dan den tinh trang la viec co nhieu cac thong tin thay doi dugc thong tin tu nhieu cac bo phan khac nhu :dau ra, quan ly san xuat, ky thuat san pham Dan toi kho quan ly cac thay doi, cac thay doi khong dugc quan ly chat che Khi cac thay doi trien khai cung rat it cac bo phan quan tam tru mot so bo phan truc tiep lien quan toi cac thay doi va cac thay doi anh hudng toi qua trinh thao tac cua bo phan thi cac bo phan moi quan tam va co cac thong tin phan hoi toi cac bo phan lien quan De cai thien tinh trang hien tai, tac gia dua giai phap lap mot nhom rieng tai bo phan quan ly san xudt quan ly su thay doi nhu viec xay dung mot quy trinh chung viec quan ly su thay doi nham muc dich thong tin, xac nhan thuc t£ ap dung cua cac bo phan, luu tru ho so, tai lieu dugc quan ly chat che va tot hon 3.3 Kien nghi dieu lden thirc hien cac giai phap de xuat r r > 3.3.1 Tang curing dau tw c sd vat chat ky thuat cho kiem tra giam sat chat lu’o'ng san pham cua cong ty TNHH Yamaha motor Viet Nam Dac thu cac san pham cua chi tiet dong co xe may yeu cau gia cong voi X A ' ' chinh xac cao va co ben cao Ben canh, yeu cau phai dau tu mua sam cac may duc, cac trung tam gia cong, cac may nhiet luyen de gia cong cac chi tiet, cum chi tiet co chinh xac cao thi mot yeu cau dat la phai dau tu cac thiet bi do, kiem tra chinh xac cua qua trinh gia cong nhu: Panme, thuoc cap, cac may toa ba chidu CMM, Xe may truoc xuat xudng se phai dugc kiem tra tren may do sang cua den, may do on cua dong co 105 Tai cac cong doan co the ap dung may tu dong de kiem soat chat luong san thi phai dau tu, mua sam cac trang thiet bi Tai cong doan no thu dong co nen dau tu he thong no thu dong co de kiem tra chat luong dong co xe may trudc lap tong Tai cong doan thu kin binh xang, binh xang se phai duoc kiem tra kin tren may thu kin binh xang Do ben cua khung xe phai duoc thu va kiem tra tren may keo nen, thu tai Tat ca cac chi tiet sau son xong phai duoc kiem tra bong be mat va chieu day lop son tren cac may do bong va mav chieu day Idp son bo may quan tri chat lirrmg san pham cua cong ty 3.3.2 Hoan Quan tri chat luong la mot quy trinh het suc phuc tap ddi hoi phai tuan theo x x nhung nguyen tac nhat dinh va phuong phap linh hoat, dong thdi yeu cau phai co su r r phoi hop dong bo giua cac bo phan toan the cong ty Do vav, hoan thiet bo may quan ly chat luong san pham cua cong ty la viec can thiet r r r Xuat phat tu thuc trang he thong quan tri chat luong san pham cua cong ty TNHH Yamaha motor Viet Nam cdn nhieu diem chua hop ly Bo phan dam bao chat luong QA giu vai trd dam bao chat luong chung toan bo nha may Dieu dan tdi pham vi hoat dong cua bo phan dam bao chat luong rat rong, va khong the kiem soat chat luong tai tat ca cac cong doan cua qua trinh san xuat va lap rap xe may Tu thuc te san xuat, tac gia de xuat: Thu nhat, bo phan QA se dam nhiem nhiem vu la bo phan kiem tra, danh gia xe pham cuoi cung Cac can bo cong nhan vien bo phan QA se tien hanh kiem tra, danh gia sau xe duoc lap xong tu bo phan lap rap chuyen sang Ben canh do, bo phan QA se tien hanh chay thu va danh gia cac mau xe mdi duoc thiet ke tu ben cong ty me chuyen sang dieu kien Viet Nam trudc tien hanh san xuat hang loat Cuoi cung, bo phan QA se thu thap thong tin ve chat luong xe tren thi trudng va dua cac doi sach cho cac van de phat sinh ve chat luong xe sau xuat xudng Thu hai, tai tung phan xudng se lap nhom kiem soat chat luong va goi la QC (Quality Control) Nhom kiem soat chat luong se kiem soat chat luong 106 tai timg phan xudng ma nhom dam trach Chat luong san pham tai tung phan xudng se nhom chat lupng cua xudng triu trach nhiem trudc chuyen sang cho phan xudng lap rap ,1 Thu ba, lap uy ban kiem soat chat lupng bang phuong phap thong ke vdi cac vien la trudng nhom QC tai tung phan xudng va trudng bo phan QA lam chu* tich uy ban Dong thdi trudng bo phan QA lam giam doc nha may Dinh ky hang thang thuc hien hop va danh gia viec thuc hien kiem soat chat lupng bang phuong phap thong ke va tung phan xudng se phai tien hanh bao cao r 3.3.3 Kien nghi voi cdng ty me Yamaha motor Nhat Ban Thu nhat, cdng ty Yamaha Nhat Ban la tap doan hang dau tren the gidi linh vuc san xuat, lap rap xe may Cac cdng ty Nhat Ban noi chung va Yamaha Nhat Ban noi rieng co be day kinh nghiem qua trinh quan tri chat lupng san pham Tac gia de xuat, cdng ty Yamaha Nhat Ban ho tro Yamaha Viet Nam ve quan tri chat lupng san pham de nang cao hon nua chat lupng san pham, nang cao thi phan xe may cua cdng ty thong qua viec cu cac nhom chuyen gia ve quan tri chat lupng cua cdng ty me sang dao tao, tap huan cho cac can bo lam cdng tac chat lupng tai Yamaha Viet Nam Danh nguon kinh phi de dua cac can bo ve chat lupng sang tham quan, dao tao ve he thong quan tri chat lupng tai Nhat Ban Thu hai, cdng ty Yamaha Nhat Ban danh them kinh phi de dau tu trang thiet bi may moc phuc vu cho cdng tac kiem tra, giam sat chat lupng san pham tai cdng ty Yamaha Viet Nam Thu ba, cac day chuyen may moc thiet bi phuc vu cho qua trinh gia cdng, san xuat va lap rap xe may tai Yamaha Viet Nam dupe chuyen giao cdng nghe tu Nhat Ban nham nang cao chinh xac cua tirng cdng doan, tirng chi tiet cua qua trinh gia cdng Tir do, nang cao hon nua chat lupng san pham xe may cua Yamaha Viet Nam 107 KET LUAN Ta co the nhan thay rang, cac phuong phap quan tri chat luong la mot nhung cong cu rat quan trong quan tri chat luong cua moi td chuc, moi doanh nghiep No khong nhung dem lai hieu qua qua trinh san xuat nhu: nang cao nang suat san xuat, nang cao chat luong san pham va cong tac quan tri san xuat tro nen hieu qua hon ma no dem lai cho doanh nghiep su tin tuong cua doi tac, cua khach hang Xay dung duoc thuong hieu cho to chuc, doanh nghiep tren thi truong Sau thoi gian tim hieu hoat dong cua Cong ty TNHH Yamaha motor Viet Nam, ket hop vdi viec tim hieu nghien cuu thuc trang ap dung cac phuong phap quan tri chat luong tai Cong ty giai doan tu nam 2006 tdi nam 2012 Vdi nhung phan tich, nghien cuu tren, tac gia da dua duoc thuc trang cac phuong phap quan tri chat luong tai cong ty, dua duoc nhung diem cOn ton tai can hoan thien va mot so giai phap nham dam bao van dung cac phuong phap quan tri quan tri chat luong de giam hang khong dat tieu chuan tai cong ty mot cach hieu qua Luan van da he thong hoa ly luan ve cac phuong phap quan tri chat luong Ho la phuong phap kiem soat chat luong bang thong ke, phuong phap Kaizen, phuong phap 5S Tac gia da dua cac quy trinh hudng dan thuc hien cac phuong phap quan tri chat luong Cac quy trinh hudng dan lam co so van dung cong cac phuong phap quan tri chat luong tai nha may Yamaha motor Viet Nam Luan van chi ' cac nguyen nhan gay khong dam bao chat luong san pham tai cac phan xuong cua Cong ty Yamaha motor Viet Nam Luan van da van dung cac phuong phap kiem soat chat luong bang thong ke, phuong phap Kaizen, phuong phap 5S tai Cong ty Yamaha motor Viet Nam d6 danh gia thuc trang chat luong san pham cua Cong ty, dua cac giai phap de giai quyet cac van de ton tai cong tac chat luong cua cong ty Tu cung cap cac thong tin cho Ban lanh dao cong ty de dua cac dieu chinh cong tac quan ly chat luong san pham Tren co so luan van tac gia de xuat ban lanh dao cong ty ap dung manh me, triet de toan dien cac phuong phap quan tri chat luong de giam hang khong dat tieu chuan, giam chi phi huy san pham khong dat tieu chuan hang nam, tien tdi dat tieu chuan san pham cua cong ty me - Yamaha Nhat Ban 108 DANH MUC TAI LIEU THAM KHAO • • T' • A • A i Tieng viet >1 Dang Dinh Dao, PGS.TS Nguyen Thi Xuan Huong (2008), "Giao trinh dinh mice tieu chuan kinh te ky thuat” NXB Dai hoc Kinh te Quoc dan Nguyen Dinh Phan (2005), Giao trinh quan tri Chat luxmg cac to chuc, NXB Lao dong - Xa hoi, Ha Noi Nguyen Dinh Phan (2007), Giao trinh quan tri Chat luong, Nha xuat ban Dai r r hoc Kinh te Quoc dan Nguyen Nhu Phong (2008), Giao trinh kiem soat chat luong bang phuong phap thdng ke, trudng dai hoc Quoc Gia TP Ho Chi Minh , Dai hoc Bach Khoa, Nha xuat ban Dai hoc Quoc gia TP Ho Chi Minh Hoang Due Than, Dang Dinh Dao (2012), "Giao trinh Kinh te Thuong mai”, Nxb Dai hoc Kinh te Quoc dan Truong Thi Ngoc Thuyen (2002), “Giao trinh Quan tri Chat luong”, Dai hoc Da Lat Nguyen Quang Toan (1995), Quan tri chat luong (duoi dang so do), NXB Tre Thai Thanh Phong, (2011), "Hoan thien He thdng quan tri chat luong theo tieu chudn ISO 9001:2008 tai Cong ty Cd phan duoc pham IMEXPHARM", Luan van thac sy kinh te Le Thanh Tam, (2011), " Hoan thien quan tri chat luong tai Cong ty TNHH r a mot vien Cap nude va mdi trudng thi Dong Thap", Luan van thac sy kinh te 10 Nguydn Cat Vinh, (2011), "Hoan thien He thdng quan tri chat luong theo tieu chudn ISO 9001:2008 tai Cong ty TNHH Yamaha motor Viet Nam", Luan van thac sy kinh te 11 Cong ty TNHH Yamaha motor Viet Nam tu (2006-2012) - bao cao hang nam Tieng Anh John S.Oakland (2002), Statistical Butterworth-Heinemann, Tokyo Process Control, Fifth Edition, 109 PHU• LUC • •> •> r Phu luc 1: Bang kiem tra kich thudc dird'ng kinh tren co phot xe 3S4 ^YAMAHA Bang kiem tra kich thudc duong kinh tren co pkot xe 3S4 Phan xudng Han -Son Sat Ngay Duong kinh co phoi tren Gidi han tren 4>43 Gidi han tren Thang Nam Model xe Dav chuyen Ket qua Nguoi 43,006 Hoang Van Thanh 43,006 Hoang Vin Thanh 42,994 Hoang Van Thanh 42,995 Hoang Van Thanh 42,990 Hoang Van Thanh 43,002 Hoang Van Thanh 43,002 Hoang Van Thanh 42,993 Hoang Van Thanh 42,995 Hoang Van Thanh 10 42,988 Hoang Van Thanh Ghi chu Nguoi Lap Nguoi kiem tra Dam Thien Thuat Ha Quang Huy Bang kiem tra kich thudc dudng kinh tren co pbot khung xe 3S4 Phan xuong Han-Srm Sit Ngay 14 Duong kinh co phoi tren Thang Model xe 3S4 Nam Dav chuyen +.01 Gidi han tren 043 Gidi han tren •0,02 Lan Ket qua Nguoi 43,001 Nguyen Ngoc Thjnh ■7 43,001 Nguyen Ngoc Thjnh 42,993 Nguyen Ngoc Thjnh * 42,997 Nguyen Ngoc Thjnh 42,989 Nguyen Ngoc Thjnh 43,002 Nguyen Ngoc Thjnh 43,002 Nguyen Ngoc Thjnh 42,992 Nguyen Ngoc Thjnh 43,000 Nguyen Ngoc Thjnh 42,986 Nguyen Ngoc Thjnh 10 F3 +>.01 -0.03 Lan iYAMAHA 2013 Ghi chu Ngudi Lap Nguoi kiem tra Dam Thien Thuat Ha Quang Huv 2013 F3 110 INAHI Bang kiem tra kich thudc dudng kinh tren co phot xe 3S4 Phan xudng Han -Son Sat Ngav 20 Dudng kinh co phot tren Model xe 3S4 Nam Dav chuven 043 Gidi han tren F3 -0,05 Lando K.et qua Ngudi 42,998 Nguyen Ngoc Thinh o 42,998 Nguyen Ngoc Thinh 42,992 Nguyen Ngoc Thinh 42,997 Nguyen Ngoc Thinh 42,991 Nguyen Ngoc Thinh 42,999 Nguyen Ngoc Thinh 42,999 Nguyen Ngoc Thinh 42,991 Nguyen Ngoc Thinh 42,993 Nguyen Ngoc Thinh 10 42,995 Nguyen Ngoc Thinh Ghi chu Ngudi Lap Ngudi kiem tra Dam Thien Thuat Ha Quans Huy □ 2013 +0.01 Gidi han tren • Thang fTIimAn/ | Bang kiem tra kich thudc dudng kinh tren co phot xe 3S4 Phan xudng Han-Son Sat Ngav 24 Dudng kinh co phot tren Gidi han tren Thang Model xe 3S4 Nam Day chuyen 2013 F3 +0,01 043 -0,0? Gidi han tren Lando Ket qua Ngudi 42,997 Hoang Vta Thanh 42,997 Hoang Van Thanh 43,006 Hoang Van Thanh 42,992 Hoang Van Thanh 42,990 Hoang Van Thanh 42,998 Hoang Van Thanh T 42,998 Hoang Van Thanh 42,994 Hoang Van Thanh 42,992 Hoang Van Thanh 10 42,990 • A Nguoi Lap Hoang Van Thanh Dam Thien Thuat Ghi chu Ngudi kiem tra Ha Quang Huy Ill WMAH Bang kiem tra kich thudc dudng kinh tren co phot xe 3S4 Phan xudng Han-Son Sat Ngay Thang 26 Model xe Dudng kinh co nhot tren Nm 2013 Day chuyen 3S4 F3 +0.01 Gioi han tren 043 Gioi han tren -0,03 Lan Ket qua Ngudi 42.995 Nguyen Ngoc Thinh o 42.995 Nguyen Ngoc Thinh 42.985 Nguyen Ngoc Thinh 42.994 Nguyen Ngoc Thinh 43.004 Nguyen Ngoc Thinh 42.995 Nguyen Ngoc Thinh ■7 42.995 Nguyen Ngoc Thinh 42.991 Nguyen Ngoc Thinh 42.995 Nauveu Ngoc Thinh 10 43.003 Nguyen Ngoc Thinh Ghi chu Ngudi Lap Ngudi kiem tra Darn Thien Thuat Ha Quang Huv •MYAMAM Bang kiem tra kich thudc dudng kinh tren co phot xe 3S4 i Phan xudng HanSom sat 28 Ngay Dudng kinh co phoi tien Gioi han tren Thang Model xe 3S4 Nam Day chuyen +0.01 $43 Gidi han tren Lan Kgt qua -0.03 Neudi 42.996 Hoang Van Thanh -> 42.996 Hoang Van Thanh 43.000 Hoang Van Thanh 42.995 Hoang Van Thanh 42.997 Hoang Van Thanh 42.995 Hoang Van Thanh 42.995 Hoang Van Thanh 43.003 Hoang Van Thanh 42.991 Hoang Van Thanh 10 42.997 Hoang Van Thanh Ghi chu Ngudi Lap Ngudi kiem tra Dam Thien 'Thuat Ha Quang Huv 2013 F3 112 iYAIAHI Gidi han tren ' Model xe 3S4 Nin Day chuyen 2013 F3 ■rO.Ol 043 Gidi han tren -0,03 Ket qua Ngudi Hr 42,997 Nguyen Ngoc Thinh 42,997 Nguyen Ngoc Thinh 43,003 Nguyen Ngoc Thjnh 42,991 Nguyen Ngoc Thinh 43,000 Nguyen Ngoc Thinh 42,994 Nguyen Ngoc Thinh 42,994 Nguyen Ngoc Thinh 43,000 Nguyen Ngoc Thjnh 42,990 Nguyen Ngoc Thjnh 43,000 Nguyen Ngoc Thjnh 10 Thiig Dudng kinh co phot tren | Bang kiem tra kich thudc dudng kinh tren co phot xe 3S4 Phan xuong Han-Son Sat Ngay • Lii | j Ghi chti Ngudi Lap Ngudi kiem tra Din Thien Thuat Ha Quang Huy Bang kiem tra kich thudc dudng kinh tren co phot xe 3S4 Dudng kinh co phot tren Gidi han tren 3S4 Model xe Nin Day chuyen +0,01 043 Gidi han tren -0,03 Lii Ket qua Ngudi Nguyen Ngoc Thjnh 42,990 n 42,990 Nguyen Ngoc Thjnh 42,997 Nguven Ngoc Thjnh 42,988 Nguyen Ngoc Thjnh 43,001 Nguyen Ngoc Thjnh 42,992 Nguyen Ngoc Thjnh 42,992 Nguyen Ngoc Thjnh 42,996 Nguyen Ngoc Thjnh 42,990 Nguyen Ngoc Thjnh 42,999 Nguyen Ngoc Thjnh 10 Thiig Phan xudng Han-Son Sat Ngay Nguoi Ngudi Lap Dan Thien Thuat Ghi chu I Nguoi kiem tra Ha Quang Huy 2013 F3 113 gYAMAW Bang kiem tra kich thudc dudng kinh tren co phot xe 3S4 Phan xudng Han-Son Sat Ngav Thang Buong kinh co phoi tren Gidi han tren Model se Nta 3S4 2013 Bay chuyen F3 -0,01 043 Gidi han tren - Lan -0,03 Ket qua Nguoi 42.990 Nguyen Ngoc Thinh 42.990 Nguyen Ngoc Thinh 42.996 Nguyen Ngoc Thinh 42,989 Nguyen Ngoc Thinh 42,999 Nguyen Ngoc Thinh 42,986 Nguyen Ngoc Thinh 42,986 Nguyen Ngoc Thinh g 42,996 Nguyen Ngoc Thinh 42,988 Nguyen Ngoc Thinh 10 42,995 Nguyen Ngoc Thinh Ghi chu Nguoi Lap Bam Thien Thuat aAMAH Nguoi kiem tra Ha Quang Huy Bang kiem tra kich thudc dudng kinh tren co phot xe 3S4 Phan xuong Han-Son Sat Ngay Thang Buong kinh co phot tren Gioi han tren Model xe 3S4 Nam Day chuyen -K,01 d>43 -0,03 Gidi han tren Lan Ket qua Nguoi 42,988 Hoang Van Thanh 42,988 Hoang Van Thanh 42,997 Hoang Van Thanh 42,990 Hoang Van Thanh 43,000 Hoang Van Thanh 42,980 Hoang Van Thanh 42,980 Hoang Van Thanh 42,996 Hoang Van Thanh 42,988 Hoang Van Thanh 10 43,000 Hoang Van Thanh Ghi chu Nguoi Lap Bam Thien Thuat ■Nsurdikiem raa i Ha Quang Huy 2013 F3