NATIONAL ECONOMIC UNIVERSITY BUSINESS SCHOOL KHONG THI THUY LINH Topic IMPROVING INDUCTION TRAINING ACTIVITIES – TAN BINH PROGRAM AT FPT CORPORATION Bachelor of Business Administration in English (E B[.]
NATIONAL ECONOMIC UNIVERSITY BUSINESS SCHOOL KHONG THI THUY LINH Topic: IMPROVING INDUCTION TRAINING ACTIVITIES – TAN BINH PROGRAM AT FPT CORPORATION Bachelor of Business Administration in English (E-BBA) Thesis HANOI, 2014 NATIONAL ECONOMIC UNIVERSITY BUSINESS SCHOOL Topic: IMPROVING INDUCTION TRAINING ACTIVITIES – TAN BINH PROGRAM AT FPT CORPORATION Bachelor of Business Administration in English (E-BBA) Thesis Student : Khong Thi Thuy Linh Class : EBBA – 2A Supervisor : PhD Le Thi Bich Ngoc HANOI, 2014 TABLE OF CONTENT ABBREVIATIONS LIST OF TABLES LIST OF FIGURES EXECUTIVE SUMMARY CHAPTER 1: INTRODUCTION .3 1.1 RATIONALE 1.2 RESEARCH OBJECTIVES 1.3 RESEARCH QUESTIONS .4 1.4 RESEARCH METHODOLOGY 1.4.1 Research process 1.4.2 Data collection 1.5 ANALYZING DATA METHOD 1.6 SCOPE OF THE RESEARCH .7 1.7 STRUCTURE OF THE THESIS CHAPTER 2: THEORETICAL BACKGROUND ON TRAINING .8 2.1 DEFINITION OF TRAINING .8 2.2 TRAINING TYPES 2.2.1 Induction training .9 2.2.2 On-the-job training 2.2.3 Off-the-job training .9 2.3 THE IMPORTANCE OF TRAINING IN GENERAL 10 2.4 THE RELATIONSHIP BETWEEN TRAINING AND OTHER HUMAN RESOURCE MANAGEMENT PERSPECTIVES 11 2.5 TRAINING PROCESS 12 2.5.1 Identify training needs .12 2.5.2 Select Appropriate Methods 12 2.5.3 Implement Programs 13 2.5.4 Evaluate Program 13 2.6 TRAINING’S DETERMINANTS 14 2.7 INDUCTION TRAINING INSIGHTS 15 2.7.1 Induction training definition .15 2.7.2 Induction training objectives .16 2.7.3 The importance of induction training 16 2.7.4 Induction training components 17 2.7.5 Indicators of good induction training 18 CHAPTER 3: CURRENT SITUATION ON INDUCTION-TRAINING ACTIVITIES AT FPT .19 3.1 OVERVIEW ABOUT FPT CORPORATION 19 3.1.1 FPT history and milestones .19 3.1.2 FPT corporation strategy and management system 20 3.1.3 Organizational structure and culture 21 3.1.4 Summary of FPT performance 23 3.1.5 Requirement for induction training at FPT .24 3.2 ANALYZE CURRENT INDUCTION TRAINING - TAN BINH PROGRAM AT FPT CORPORATION .25 3.2.1 General description 25 3.2.2 Evaluation of current Tan Binh program – offline training 26 3.2.3 Evaluation of current Tan Binh program – online training .28 3.3 SUMMARY OF FINDINGS ON TAN BINH PROGRAM AT FPT CORPORATION 29 3.3.1 Achievement on Tan Binh program at FPT Corporation 29 3.3.2 Core problems and their causes 29 3.3.2.1 Offline training 29 3.3.2.2 Online training 36 CHAPTER 4: RECOMMENDATION FOR TAN BINH PROGRAM 43 4.1 NECESSITY TO MAINTAIN TAN BINH PROGRAM 43 4.2 RECOMMENDATIONS FOR TAN BINH PROGRAM IN GENERAL 44 4.3 RECOMMENDATIONS FOR TAN BINH PROGRAM – OFFLINE TRAINING 45 4.4 RECOMMENDATIONS FOR TAN BINH PROGRAM – ONLINE TRAINING 49 CONCLUSION 51 LIST OF REFERENCES 52 APPENDIX 1: BẢNG KHẢO SÁT SỰ ĐÁNH GIÁ CỦA NHÂN VIÊN MỚI VỀ CHƯƠNG TRÌNH ĐÀO TẠO TÂN BINH –TẬP ĐỒN FPT 53 APPENDIX 2: IN-DEPTH INTERVIEW QUESTIONS .58 APPENDIX 3: IN-DEPTH INTERVIEW QUESTIONS .59 ACKNOWLEDGEMENTS First and foremost, I would like to thank all of the E-BBA teachers and professors from Business School, National Economics University (NEU) Thanks to Program Directors, Coordinators of the program as well as class teachers who did try their best to provide us valuable and precious knowledge I also would like to express my special thanks to my supervisor, Ph.D Le Thi Bich Ngoc, who provides me with useful advice, guidance and insights Many thanks are also due to my best friends and my classmates at E-BBA 2A for their warm friendship and kind support for a very memorable stay within the E-BBA community My sincere thanks are also addressed to Human resource department at FPT Corporation Head office for their assistances in this research I am very thankful to the cooperation of my friends and colleges who let me interview and gave me very useful information Finally yet importantly, I would like to express my appreciation to my family who gave me enthusiastic support while I was doing the bachelor degree Author Khong Thi Thuy Linh ABBREVIATIONS Abbreviation Meaning FPT Financing Promoting Technology ICT Information and Communications Technology ACC (system) http://acc.fpt.com.vn Official internal training website of FPT Corporation HR Human resource IT Information Technology IPO Initial Public Offering FSOFT FPT Software FTEL FPT Telecom FTG FPT Trading Group FIS FPT Information System LIST OF TABLES Table 1: Research process Table 2: Advantages and disadvantages of some training types 10 Table 3: FPT FINANCIAL RESULTS 23 Table 4: Time frame for a Tan Binh program 26 Table 5: Number of Tan Binh courses 26 Table 6: Tan Binh program’s budget in 2013 .34 Table 7: Summary figures related to online training 37 LIST OF FIGURES Figure 1: Training process 13 Figure 2: FPT Organizational structure 21 Figure 3: Number of employees attending offline training (people) 27 Figure 4: Percent of employees actually attending offline training compared to registered number in 2012, 2013 30 Figure 5: Prefered training date and time 32 Figure 6: Employees’ review about necessary level of training contents 33 Figure 7: Number of people taking online test in ACC 36 Figure 8: Number of employees passed Tan Binh online test 2012 - 2013 37 Figure 9: ACC interface of 31 lectures .38 Figure 10: ACC interface of 14 reading materials .39 EXECUTIVE SUMMARY Nowadays, the business environment has changed with intense pressure on organizations In order to survive and nourish, organizations must constantly learn to stay ahead of their competitors One of the ways is changing from inside out, which starts from the main and the most important asset of organization – its employees.In these days, organizations everywhere are applying different methods on training employees Training has become a crucial part in HR activities It not only responds to and fulfills the human needs of organizations but also defines organizations’ culture Therefore, organizations are making more effort than ever to establish training activities that are interesting, unique and special FPT Corporation is one of the most successful organizations in Vietnam, operating in technology industry FPT aims at expanding and getting in TOP 500 of FORBES in the future In order to so, FPT must prepare for itself excellent workforce Training has an important position in HR activity at FPT Corporation Even though FPT Corporation has various training types, I choose FPT induction training activitiesto be the main theme in this thesis This research study is focusing on analyzing induction training program for new employees only, pointing out its strengths and weakness as well as the solutions to make it better and better This thesis has used secondary data, which is gathered from Internet websites, libraries, newspapers, magazines, formers research studies related to ICT industry and training activities Primary data is collected by in depth interview training officers who have experience in training and surveys of 50targeted new employees in Hanoi According to the above methodology, the research has analyzed some training tools FPT Corporation has applied to train its new employees as well as remaining problems such as: Limit interaction Increase in number of absent attendants Decrease in number of attendants ... on training Chapter 3: Current situation of induction training – Tan Binh program at FPT Chapter 4: Recommendation on Tan Binh program at FPT Corporation CHAPTER THEORETICAL BACKGROUND ON TRAINING. .. effects of induction- training activities that FPT Corporation has employed? What are the elements affecting induction- training activities in FPT Corporation? What does FPT Corporation need... attended induction training – Tan Binh program at FPT - FPT? ??s current induction- training situation - The difficulties and advantages when implementing FPT induction- training activities - Training