Unit 6 reverse logistics

10/27/2019 GROUP 11 REVERSE LOGISTICS H E L L O C L A S S 10/27/2019 II VOCABULARY: REVERSE LOGISTICS: Reverse logistics involves various processes that are needed in order to move products in the reverse direction That is to say, the goods move from the customer back to the company Hậu cần ngược (Logistics ngược) 10/27/2019 II VOCABULARY: RETURN: to return something is to take or send something back to the place where it was purchased Trả lại hàng 10/27/2019 II VOCABULARY: PICK UP: to pick up something is to collect it and take it away Gom hàng 10/27/2019 II VOCABULARY: TAG: to tag something is to attach some type of label to something in order to provide information about it Dán nhãn, mác 10/27/2019 II VOCABULARY: TRACK: to track is follow the movements or progress of an object along a course Theo dõi 10/27/2019 II VOCABULARY: TRIAGE: triage is the process of sorting products according to their condition or quality trình phân loại sản phẩm theo điều kiện/chất lượng 10/27/2019 II VOCABULARY: RECAPTURE: to recapture something is to get it back Lấy lại 10/27/2019 II VOCABULARY: REPAIR: To repair something is to mend something that is broken, damaged or does not work Sửa chữa 10/27/2019 II VOCABULARY: RECALL: A recall is a request made by a company, asking people to bring back product they have bought because there is something wrong with it Sự thu hồi 10 10/27/2019 A1 Defective refurbish Sell off triage pick up scrap track warrantly The item was tagged so that the company could track _ it in transit triage During the _ process, worker s decide what would happen to the returned products The legs of the pants were different lengths so the defective product was pick up the damaged The company sent a van to refrigerator To make the refurbished item more attractive, it warranty was sold with a one year _ refurbish the computers The company hoped to _ so that they could be resold The product was beyond repair so i was scrap dismantled and sold as sell off the goods quickly The company had to _ and at a fifty percent discount 20 Slide 20 A1 Author, 9/27/2019 10/27/2019 recall the faulty products were repaired for their Due to a , owners.(recall/scrap) recapture Reverse logistics helps companies to profits.(pick up/recapture) tag to the item in the warehouse.(tag/refurbish) The worker attached a reverse logistics The company’s was inefficient, which wasted money (reverse logistics/warranty) repair the electronics device so that it worked The woman was able to perfectly (repair/track) return The customer wanted to .seveal items that he had purchased.(sell off/return) 21 10/27/2019 Listen and read the article again How can customers return unwanted goods ? There are several ways for customers to return unwanted goods Some companies insist that customers drop off goods Other companies are willing to pick up unwanted goods 22 10/27/2019 Listen to the conversation between two logisticians Mark the following statements as true or false LISTENING T It is possible to turn a profit if reverse logistics are _ handled efficiently T Some customers worry about buying refurbished _ products F The logisticians not like fixing products that are still _ under warranty 23 10/27/2019 Listen again and complete the conversation Logistician 1: I don't understand why so many companies ignore reverse logistics processes inefficient Logistician 2: Me neither When reverse logistics is _, it costs money a loss Logistician 1: I know And there's no need to take _on many returned items forward thinking Logistician 2: Yeah, if companies are _ , they can actually turn a profit the potential Logistician 1: I don't think enough people _see _ for fianancial gain LISTENING Logistician 2: Well, it's pretty straightforward Companies can refurbish items Then they resell them good strategy However, consumers can be leery of buying Logistician 1: That's usually a _ _. _ refurbished items with a warranty Logistician 2: That's why companies should resell refurbished products _ 24 10/27/2019 Speaking W it h a p a r t n e r , a c t t h e roles below based on Task Then, switch roles 25 10/27/2019 USE THE LANGUAGE SUCH AS: There's no need It companies are Consumers can be Student A: You are a logistician Talk to Student B about: Reverse logistics Unnecessary losses Turning a profit Student B: You are a logistician Talk to Student A about your experience 26 10/27/2019 SPEAKING Logistician 1: I can’t see why so many businesses overlook reverse Logistics processes Logistician 2: Me neither Such inefficiencies can be expensive It all adds up Logistician 1: True Also, there’s no need to lose money on many of the items that are returned Logistician 2: Yeah If companies are smart, they can make a profit Logistician 1: I don’t think enough people realize that Logistician 2: Well, it’s pretty clear-cut Businesses can simply refurbish items for resale Logistician 1: That’s usually a sound approach Then again, consumers can be nervous about purchasing refurbished items Logistician 2: Reselling the item with a warranty attached would solve that issue 27 10/27/2019 28 10/27/2019 He doesn’t have the money and he cannot afford a new car he had the money, he would afford a new car If………………………………………………………………………… Susan felt sick because she ate cream cakes she hadn't eaten cream cakes, she wouldn't have felt sick If………………………………………….……………………………… The price of petrol was raised last month, so car sales have dropped again the price of petrol hadn't been raised last month, car sales wouldn't have dropped again If………………………………………………………………………… I never got very lonely because I have lots of good friends If………………………………………………………………………… I didn’t have lots of friends I would have gotten very lonely The match can be canceled because it rains heavily it didn’t rain heavily, the match couldn’t be canceled If………………………………………………………………………… He lost all his money because he wasn’t careful he had been careful, he wouldn't have lost all his money If……………………………………………………………………… I don’t have free time, so I can’t go to see him i had free time, I could go to see him If………………………………………………………………………… She didn’t explain him the situation, so he didn’t understand it she had explained him the situation, he would have understood it If………………………………………………………………………… 29 10/27/2019 What is reverse logistics? 2.Why is reverse logistics necessary? SUM UP !!! 30 10/27/2019  Reverse logistics (Logistics recovery) refers to the processes associated with returning products First, the customer must return the item This can be done in person, or at the store Other times the customer mails back the item Some companies arrange to pick up Once the company receives the item, it is stored in a warehouse Here it can be tagged A triage stage involves assessing the product Then a decision is made about the item's future Perhaps it can be repaired or refurbished Other times it might be sold off These steps are all aspects of reverse logistics 31 10/27/2019  Here are a few reasons why reserve logistics is so crucial to business • Customers expect to be able to return items They maybe dissatisfied with goods that are faulty or damaged Sometimes the item is not the right size Other times a customer just changes his or her mind There needs to be a way for such customers to get products back to the company Usually a customer service department tells the customer how to proceed A customer might want a replacement item or a refund They may want the product repaired Reverse logistics are necessary to ensure customer satisfaction 32 10/27/2019 THANKS ANY QUESTIONS? 33 ... If………………………………………………………………………… 29 10/27/2019 What is reverse logistics? 2.Why is reverse logistics necessary? SUM UP !!! 30 10/27/2019  Reverse logistics (Logistics recovery) refers to the processes...10/27/2019 II VOCABULARY: REVERSE LOGISTICS: Reverse logistics involves various processes that are needed in order to move products in the reverse direction That is to say, the goods... Logistician 1: I don''t understand why so many companies ignore reverse logistics processes inefficient Logistician 2: Me neither When reverse logistics is _, it costs money a loss Logistician