THUONG MAI UNIVERSITY FACULTY OF ENGLISH ——(((((—— INTERNSHIP REPORT Company LACCO INTERNATIONAL FRIEIGHT FORWARDERS Supervisor Nguyễn Thị Thu Trang Student Vũ Thị Thanh Student code 19D170318 Class K[.]
THUONG MAI UNIVERSITY FACULTY OF ENGLISH ———— INTERNSHIP REPORT Company: LACCO INTERNATIONAL FRIEIGHT FORWARDERS Supervisor : Nguyễn Thị Thu Trang Student : Vũ Thị Thanh Student code : 19D170318 Class : K55N5 Phone number : 0862501859 Hanoi, 2022 CONTENT LIST OF TABLES, DIAGRAMS AND IMAGES iii LIST OF ABBREVIATIONS .iv INTRODUCTION v CHAPTER 1: A BRIEF DESCRIPTION OF LACCO INTERNATIONAL FREIGHT FORWARDERS 1.1 Information and development of Lacco International Freight Forwarders.,Jsc .1 1.1.1 General introduction 1.1.2 The process of foundation and development of Lacco International Freight Forwarders.,Jsc 1.1.3 Vision, mission, core value 1.1.4 Services and products 1.1.5 Organizational Structure .5 1.1.6. Function, role of each department 1.1.7 Financial situation of Lacco International Freight Forwarders.,Jsc .6 1.2 Information of the internship department: HR department .7 CHAPTER 2: INTRODUCTION ABOUT INTERNSHIP PROCESS .8 2.1 Internship activities Internship process 2.2.1 Difficulties during internship time 10 2.2.2 Lessons 11 CHAPTER 3: CURRENT SITUATION OF USING ENGLISH IN THE COMPANY 13 3.1 The reality of using English at Lacco International Freight Forwarders.,Jsc .13 3.2 Solutions to improve English skill for Lacco International Freight Forwarders., Jsc 14 CHAPTER 4: SUGGESTED TOPIC FOR GRADUATION THESIS 15 CONCLUSION .16 REFERENCES I i ACKNOWLEDGE First of all, I would like to send my deepest gratitude to the teachers of ThuongMai University Especially, I would like to send my deepest thanks to Ms Trang who enthusiastically guided and helped me complete this internship report Beside, I would like to thank the leadership and staff of Lacco International Freight Forwarding Joint Stock Company for creating favorable conditions for me in order to learn about reality during my internship at the company Moever, I must be thankful to all the staff in the HR department for training me whole-heartedly I consider myself really fortunate to have been given the chance to work for the organization I am very happy because of having many wonderful and knowledgeable people I had the opportunity to meet and learn from during my internship Because of my limited knowledge, I inevitably make mistakes in the process of practicing and completing this report so I look forward to receiving your comments and suggestions from my teacher as well as your company Ha Noi, August 22, 2022 Student Thanh Vũ Thị Thanh ii LIST OF TABLES, DIAGRAMS AND IMAGES No Tables, Diagrams and Images Page Image 1.1 LOGO of Lacco International Freight Forwarders.,Jsc Diagram 1.1 Business services diagram of Lacco International Freight Forwarders., Jsc Diagram 1.2 Organization Chart of LIFF Table 2.1 Business results of LIFF from 2020-2021 iii LIST OF ABBREVIATIONS No Terms English Meanings Vietnamese Meanings LIFF Lacco International Freight Công ty giao nhận vận tải Forwarders quốc tế Lacco JSC Joint stock company Công ty cổ phần NVOCC Non-vessel operating Giấy chứng nhận xuất xứ common carrier hàng hóa HR Human resources Nhân CV Curriculum Vitae Hồ sơ ứng tuyển TOEIC Test of English for Bài kiểm tra tiếng Anh giao International Communication tiếp quốc tế IELTS Hệ thống Kiểm tra Anh ngữ International English Language Testing System iv Quốc tế với kĩ năng: Nghe, Nói, Đọc, Viết INTRODUCTION Currently, when the integration and globalization of the world economy is developing strongly, international business has become an important economic sector for all countries Import and export freight forwarding activities have become an important stage in the freight transport chain Facing the growing needs of the economy, businesses operating in the field of trade - logistics services as well as Lacco are increasingly competing fiercely To keep up with the increasing demands of forwarding activities, Lacco company always needs quality human resources With the permission and enthusiastic support of the teachers in the Faculty of English at Thuongmai University, I have brought the knowledge I have learned to practice in the Lacco International Freight Forwarders., Jsc Due to limited knowledge and ability, the article inevitably makes mistakes I look forward to receiving the teacher’s comments to complete my report v CHAPTER 1: A BRIEF DESCRIPTION OF LACCO INTERNATIONAL FREIGHT FORWARDERS 1.1 Information and development of Lacco International Freight Forwarders.,Jsc 1.1.1 General introduction Lacco International Freight Forwarders., Jsc is an enterprise having legal status under the law of Vietnam The company is allowed to operate under the provisions of the Enterprise Law and relevant regulations of the Enterprise Law, relevant provisions of the law, and the company’s charter Lacco is a company specializing in international freight forwarding, is founded in 2008 ● Original name: Công ty Cổ phần Giao nhận vận tải Quốc tế Lacco ● Foreign name: Lacco international freight forwarders joint stock ● Abbreviation name: LIFF, ,Jsc ● Logo: Image 1.1 LOGO of Lacco International Freight Forwarders.,Jsc Address: 5th floor, Building 29 Ministry of Defense, 73 Nguyen Trai, Thanh Xuan District, Hanoi city ● Director: Nguyen Huu Thang ● Tax code: 0105951958 ● Email: info@lacco.com.vn ● Website: http:/lacco.com.vn ● Hotline: +84906 235 599 ● Tel: +84462 620 222 ● Fax: +84462 620279 ● Charter capital:3.5000.000.000 VND 1.1.2 The process of foundation and development of Lacco International Freight Forwarders.,Jsc Lacco International Freight Forwarding Joint Stock Company was founded in 2008 and is known as one of the major logistics companies in Vietnam With the goal of improving the competitiveness in the transportation of goods of Vietnamese companies and bringing the brands of Vietnamese companies to the international level Lacco has its head office in Hanoi , branches in Ho Chi Minh , Hai Phong and a representative office in Lang Son , Da Nang With over 14 years of experience, LIFF always strives constantly to develop its network to conquer customers with prestige, trust with the most enthusiastic and professional attitude Here are the memorable milestones in the development and formation of Lacco: ● 17/10/2008: Established a company named Lacco International Freight Forwarding Limited Liability Company ● 9/2009: Opened Lacco branch office and warehouse in Hai Phong ● 1/2012: Renamed “Lacco International Freight Forwarding Limited Liability Company” to “ Lacco International Freight Forwarding Joint Stock Company” ● 3/2013: Opened a representative office in Ho Chi Minh City ● 4/2015: Lacco International Freight Forwarding Joint Stock Company was officially certified by the General Department of Customs, the Ministry of Finance as a Customs agent according to decision No 965/QD - TCHQ dated April 3, 2015 ● 1/2021: Opened a branch office in Noi Bai – Hanoi ● 1/2021: Open Bac Giang branch office 1.1.3 Vision, mission, core value ● Vision With the adage: “Always accompany with your success” LIFF wishes to become a leading private enterprise in Logistics services and provide solutions, optimal logistics supply chains to meet the maximum needs of customers ● Mission For customers: LIFF committed to provide reliable and highest quality transportation services The safety of people, ships, goods and the environment is always a top priority For society: With mision: “Bringing Vietnamese goods to the world”, Liff promote trade promotion activities and bring Vietnamese goods to international integration with ● Core value Professionalism: Lacco company always maintains professionalism in all work The company has the capacity, expertise and good cooperation in providing services that meet the requirements of our customers Sense of responsibility: The staff are dedicated and responsible to what was committed 1.1.4 Services and products Shipping Other services Domestic transport Services Warehousing Service Air Freight Fairs, events and exhibitions Customs procedure Diagram 1.1 Business services diagram of Lacco International Freight Forwarders., Jsc (Source: HR department) According to diagram 1.1, Lacco consist of main service: ● Shipping: Lacco International Freight Forwarding Joint Stock Company is affiliated with leading international shipping lines: MAERSK, ONE, HAPAGLLOYD, CMA-CGM, EVERGREEN, YANG MING, MSC, KMTC, WANHAI,NAMSUNG, etc With a large network of many shipping partners and NVOCC agents, Lacco’s international sea freight solutions can provide customers with a wide choice of reliable, cost-effective services and time in order to meet customers’ international sea freight needs ● Domestic transport: With the advantage of owning branches and representative offices at ports and main border gates, Lacco is always ready to serve customers The company serves customers with the following services: - Transporting import and export goods by conventional trailers, dwarf container trucks or trucks from customer warehouses to Vietnamese ports and vice versa - Transporting full containers and retail goods from warehouse to warehouse in the territory of Vietnam - Transporting goods in transit through the territory of Vietnam - Relocating offices, factories and personal property ● Air Freight: Lacco company is always ready to provide, advise and design the best types of aviation services for customers through freight services such as: purchasing fixed loads quarterly, annually with airlines (Vietnam Airlines, Singapore Airlines, Qatar Airways, Cathay Pacific and so on) ● Customs procedure: Lacco has built and developed professional customs declaration solutions for clients, including: Consulting on Customs laws and regulations, Consulting on tax exemption procedures, HR support services and tax refund services ● Fairs, events and exhibitions ● Warehousing Service: Lacco has more than 10 years of operation and provides warehousing services With a spacious warehouse system, Lacco can easily supply and meet the warehousing requirements for many different types of goods: small shipments, large shipments, bulk cargoes, and heavy machinery ● Other services: Beside the strong services, Lacco also provides some additional services such as: - Commodity analysis and classification services - Service of applying for certification of food safety and hygiene, product announcement and self-declaration of products, paper of free circulation of products - Licensing services for medical and pharmaceutical products, 1.1.5 Organizational Structure Administrative Council Board of Directors Human resources department Accounting department Sales department Sales support department Import-export department Diagram 1.2 Organization Chart of LIFF Source: HR department 1.1.6. Function, role of each department General meeting of shareholders: This is the highest organ of the company Having the right to decide on important matters of the company Board of director : The Board of Directors consists of a director and a deputy director who develops the company’s operational strategy, establishes, supervises, checks and maintains the management and operation system of the whole company to achieve the set strategic objectives Sales department: The main function of the sales department in general and sales staff in particular is to find customers, access social networking sites to find businesses that have import-export needs, contact and get information news from customers Sales Support Department : The sales support department is responsible for making quotations about freight for customers after having customer information from the sales department After completing the quotation, proceed to contact the customer, taking care of customers in the process Import- export department: Receiving documents from the sales support department to check and propose to the customer to correct any errors When there are enough documents of the customer , make a complete set of documents to declare , related official documents , apply for a translation registration certificate , apply for a certificate of origin licensed by the Ministry of Industry and Trade , and declare applications for the added value of imported and exported goods Human Resources Department: Organizes and arranges the activities of the company’s employees, arranges and arranges staff according to the direction of the Director, pays salaries to employees, proposes rewards for employees Moever, they also develop a labor recruitment plan when the company needs more employees based on the recommendations of other department heads when their department lacks employees Accounting Department : Planning to distribute costs and profits Report on finalization , report on declaration and payment of taxes to the state Beside, they manage revenue and expenditure, business plans based on periodical statistical reports and actual operating results 1.1.7 Financial situation of Lacco International Freight Forwarders.,Jsc Results of business activities in recent years (2020, 2021) No Services 2020 2021 Rate Shipping Domestic transport Air Freight 7.839.533.927 9.039.865.946 2.937.944.748 Customs procedure 5.738.388.392 6.789.547.194 1.051.158.804 2.296.738.839 2.982.350.481 13.611.642 8.364.481.350 Fairs, events and exhibitions 9.373.778.907 1.009.297.557 11.458.905.073 10.829.689.938 629.215.135 Warehousing Service 4.839.397.890 6.086.068.297 2.102.839.304 Other services 1.973.338.826 2.016.580.730 43.241.904 Table 2.1 Business results of LIFF from 2020-2021 (Source: Accounting Department) 1.2 Information of the internship department: HR department On August 4th, I had an opportunity to become an intern at the documentation department of Lacco It plays an important role in a logistic enterprise such as Lacco Specifically, the role of the human resources department is recruiting, training and developing human resources to ensure the business's operation is always continuous and effective At the same time, this department is also in charge of taking care of the lives of all employees in the company Moever, it also represents the company to handle disputes occurring at the office, manage the welfare and remuneration regimes for the staff in the company In general, the human resources department has the role of managing all issues related to the construction, management and development of quality and sustainable human resources to ensure the growing business ● Planning and implementing recruitment activities ● Posting recruitment information ● Screening CVs and maintaining candidate files ● Making interview schedule for candidates ● Conduct pre-qualification of candidates in person or by phone ● Check the candidate's ability assessment ● Building a network of potential candidates to serve recruitment needs ● Doing timekeeping, tardy, absenteeism, etc; ● Build salary table according to job position and capacity; ● Handling disputes arising in labor relations; ● Management of labor contracts and employee's information CHAPTER 2: INTRODUCTION ABOUT INTERNSHIP PROCESS 2.1 Internship activities At first, I felt quite nervous because the HR department is a completely new environment specializing in logistics and I have no experience working in such a large company After going through the internship, I believe that this is a great and dynamic condition to help me develop myself Since this is a company with a professional and dynamic working environment, I can interact and learn from experienced seniors In addition, almost all departments must know English to ensure convenience in the process of communication and exchange of work within the company so I can not only develop my English ability but also the necessary skills for HR staff Moreover, I comprehend that the basic knowledge and soft skills which are cultivated at Thuongmai University are valuable and beneficial for my current and future ideal job During my internship in the sales department, I was guided by Ms Anh, who has many years of experience working She guided me throughout my 4-week internship and gave me the opportunity to some of the paperwork related areas I was assigned the following tasks: ● Write and post job postings on recruitment channels After receiving the request from the other departments, the HR department will consult with those departments to discuss the recruitment requirements and some information about the position that is to be filled Specifically, I was assigned the task of writing and posting for the position of export document officer for the documentation department During the writing process, Ms.Anh will monitor and check errors in the article After that, I was guided and posted on recruitment channels such as ybox, vieclam24, Career Builder and so on ● Receipt and select of applications Following the posting of job postings, candidates will contact the employer in order to tell more about the job and the company such as salary, benefits, and so on And I will respond to their questions via email or other social networking After receiving the candidates’ CVs, I continue to screen them to find the most qualified 10 candidates This task is quite difficult for me, so the company’s staff gives me a lot of advice ● Conduct basic interviews with candidates over the phone After selecting candidate profiles, I joined together and called to schedule an interview for the selected candidates This round of interviews will help redefine the information in the candidate’s resume and serve as a way to further eliminate unsatisfactory candidates In addition, I was also tasked with writing thank-you letters and responding to candidate emails Internship process Time Internship process Week On the first day, I started to get acquainted with the manager of the department as well as other staff in the organization I was introduced to my supervisor, Ms Le Duong Anh, who has had 5- years experience in HR.she introduces the company’s organizational structure, responsibilities of the HR department, and company regulations such as clothes, cultural company and so on Besides, she talked about what interns need to and what goals to achieve during my internship First, I was tasked with calling the candidates and inviting them to the office for a face-to-face interview This is the simplest and easiest job for interns to become familiar with the job of a recruiter In the next few days, with the guidance of Ms Anh, I joined to prepare for the upcoming recruitment round with the HR department We plan together the recruitment time, the requirements that are set for the candidate, the main content in the recruitment notice Week By the second week, I continued to the work that was assigned the previous week Besides, the trainees will be grouped with their 11 own leaders And my leader is Mr Vu Huy Tuan who taught me as well as interns how to write job postings and post them in recruitment channels My leader helped me correct my mistakes and gave me a lot of useful tips when doing this task Next, I was instructed by Mr Tuan to write an email to answer the candidate In addition, I was also exposed to some software such as HRM, Zoho people Those software aid in accelerating and improving the hiring process Additionally, this software also assists the organization in maintaining information about both prospects and staff Week I continue to my work as I did last week I was assigned the task of writing job vacancies for the position of document officer Thanks to the Zoho people, my job postings are automatically posted to pre-installed websites I also received CVs of candidates and conducted CV screening to find suitable candidates for face-toface interviews at the company and submit the results for leadership approval Week This week, I participated in some interviews to learn and gain more experience from the seniors.I also took part in activities such as timekeeping, paying salaries for employees, informing departments about the company’s new plans in the coming month In the end, Our team held a meeting to review the previous month’s activities and to evaluate team members Furthermore, the leader provided comments and advice that will assist trainees in improving their recruiter skills 2.2 Difficulties and lessons during the internship time 12 2.2.1 Difficulties during internship time Because my English listening and speaking skills are not good, I had difficulty interviewing candidates via the phone At first, I was quite confused and scared during the interview, sometimes because I was so nervous that I stuttered This makes me feel shy when I have to take on the task of interviewing candidates Moreover, as an HR officer, I still faced many difficulties in adapting to a completely new environment The biggest challenge is that there are too many specialized words and terms related to the logistics industry When I write a job posting, or interview a candidate over the phone, it is imperative that I understand the duties and requirements of that job For example, when recruiting a document officer, I need to understand the sets of documents, customs declaration invoices, C/0, bill, and so on The third hurdle is my excel skills are still insufficient, so it took me a long time to learn while other interns excelled When I learned how to use Zoho people software because it was quite complex, so when using it I made some mistakes and lost information of candidates Furthermore, because I had no prior experience with this job, I had a difficult time learning new skills and fell behind the other trainees The next barrier is a fear of asking questions When I saw my colleagues and instructors were preoccupied with their own work, I was too shy to ask for their assistance and didn’t want to bother them One of the internship challenges that could actually hinder my internship time in the first two days was communication issues Fortunately, when they saw that I was having problems at work, they took the initiative to help me 2.2.2 Lessons I think that the internship is regarded as the first step in my career development because it helps me gain more practical knowledge and experience that I would not have obtained at university During my four week internship at lacco company, the most valuable thing I got was that my communication skills and English level improved significantly Instead of being self-conscious when I have to speak English in front of a crowd first, I can speak fluently and conduct interviews with candidates under the 13 supervision of the staff in HR now I’ve gained a large amount of English vocabulary related to HR as well as some critical skills such as processing English Cvs, writing English reply emails, and job postings The next is proactivity and confidence lessons I believe that these are the most important aspects of learning new things Because I’m rather shy, I rarely ask my leader about tasks I not know how to I was always concerned about being annoying or bothersome to my instructor and colleagues However, during the internship, my colleagues as well as the leader helped me to be more confident and comfortable This helps me confidently give personal ideas as well as learn new knowledge I also work on improving my computer science skills In particular, before, my excel skills were not good, but after these weeks, my office computer skills have improved a lot Finally, the internship is a fantastic opportunity for me to meet new people I've met and made many new friends and colleagues because our department has to collaborate with many other departments in order to understand the requirements and recruitment needs The expansion of relationships helps me become more dynamic, more confident in communication and working It can help me later in my work and life 14 ... DESCRIPTION OF LACCO INTERNATIONAL FREIGHT FORWARDERS 1.1 Information and development of Lacco International Freight Forwarders. ,Jsc 1.1.1 General introduction Lacco International Freight Forwarders. ,... situation of Lacco International Freight Forwarders. ,Jsc .6 1.2 Information of the internship department: HR department .7 CHAPTER 2: INTRODUCTION ABOUT INTERNSHIP PROCESS .8 2.1 Internship activities... reality of using English at Lacco International Freight Forwarders. ,Jsc .13 3.2 Solutions to improve English skill for Lacco International Freight Forwarders. , Jsc 14 CHAPTER