Untitled VIETNAM GENERAL CONFEDERATION OF LABOUR TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION HUMAN RESOURCE MANAGEMENT FINAL REPORT Lecturer PhD VU THI DAN TRA Groups The Sheep Group’s[.]
VIETNAM GENERAL CONFEDERATION OF LABOUR TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION HUMAN RESOURCE MANAGEMENT FINAL REPORT Lecturer: PhD VU THI DAN TRA Groups: The Sheep Group’s members list: Student’s name ID Student Trần Khánh Lê 718H1425 Nguyễn Ngọc Lam Thảo 718H1513 Trần Ngọc Thu Hà 718H0496 Trần Anh Vũ 718H1572 0 Tieu luan Ho Chi Minh City, February 2021 LECTURER’S COMMENT ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… 0 Tieu luan ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… …………………………………………………………………… 0 Tieu luan LIST OF APPENDICES Appendix 1: GROUP JOB ASSOCIATION LIST No Student’s name Student ID Trần Khánh Lê 718H1425 Nguyễn Ngọc Lam Thảo 718H1513 Trần Ngọc Thu Hà 718H4096 Trần Anh Vũ 718H1572 Work content - Question 2: + Listing the questionnaire with questions for the candidate - Quesiton - Aggregated word - Question - Question 2: + Design a recruitment plan for any position in a company + Establish a recruitment form for that position - Question Percentage of Completion (%) 100% 100% 100% 100% 0 Tieu luan MỤC LỤC LIST OF APPENDICES Question 1: .5 Design two Job Descriptions for any position in Human Resource Department .5 Question 2: .8 Design a recruitment plan for any position in a company (HR department, Sales Department, Marketing department,…) .8 Establish a recruitment form for that position 10 Listing the questionnaire with questions for the candidate (including 02 structured and non-structured questions and answers) 11 Question 3: 14 Design a detailed plan for a training course in a company 14 Question 4: 17 Choose any company of your choice that has a highquality human resource policy, high level of employee job satisfaction Please analyze your selected case that should include: Strengths and weaknesses The practical implications 17 REFERENCE 19 0 Tieu luan Question 1: Design two Job Descriptions for any position in Human Resource Department Job identification Job summary The main job Relationships Working conditions Education, Experience, and Human Resource Management Monitor and manage the company's strategy implementation processes in the HR department or in the recruitment process, from recruiting, interviewing employees to improve the quality Responsible for recruitment, training, team building, development and personnel evaluation within the company Analyze, plan, manage recruitment programs and recruitment process Build a comprehensive HR system, have depth and manage the operation of the human resource system Monitor cultural and social activities in the company to coordinate organization and support Formulate salary and bonus regulations, incentives - stimulate employees to work, implement regimes for employees Report to the Head of Department and the Board of Directors on the recruitment, training and evaluation of personnel periodically and irregularly when required Human resource management is a bridge between different departments as well as superiors and employees Modern working environment, full of necessary tools for the job Employees are paid for various types of health insurance, social insurance Get paid for services for the purpose of work such as phone charges, mobile data, working remuneration, Having the benefits of the company's policy Graduated from university, majoring in Human Resource Management or Human Resource Management 0 Tieu luan Licensing Requirements Recruiter Qualifications/Skill s Having 3-4 years of experience in recruitment Bachelor’s degree preferred Proficient in MS Office Understand HR workflows Strong and confident communication skills Effective planning skills Hardworking, honest, agile, proactive in work, able to withstand high pressure, Responsible at work Disciplined, and objective in decisive activities Communicate fluently in English Job identification Job summary The main job Agency/ Recruiter Recruiter (Agency) is also understood as a Headhunter who coordinates directly with human resource managers to find out the recruitment needs of corporate clients, select and screen candidate profiles, introduce Follow up the candidate throughout the working process Responsible for all work or issues arising in relation to personnel recruitment Contact advertising media channels, websites, post on job search forums Recruiters are responsible for contacting and meeting face-to-face with potential candidates, screening job applications and assisting recruiters Organize interviews, test and evaluate the capacity of candidates in detail, then synthesize and report to managers to make a fairer and more effective choice Develop annual recruitment plan Update changes based on changes in economy and labor market Cooperate with employers to discuss and make competency requirements for prospective employees 0 Tieu luan Relationships Working conditions Education, Experience, and Licensing Requirements Recruiter Qualifications/Skill s Arrange in order the key hiring performance metrics Build, contribute, and measure results through surveying the candidate's experience Train and advise employers on interviewing techniques or candidate evaluation methods Organize and participate in job fairs Monitor and interact with candidates throughout the recruitment process Store information of potential candidates for future job positions Receiving, guiding and assigning work to candidates during the internship at the company Agency/ Recruiter have an important relationship with HR managers and are the ones who work directly with candidates find effective human resources for the company Modern working environment, full of necessary tools for the job Employees are paid for various types of health insurance, social insurance Get paid for services for the purpose of work such as phone charges, mobile data, working remuneration, Having the benefits of the company's policy The best age is between 25-40 Minimum years of experience in recruitment specialist, recruiter or similar roles University graduate in Human Resources, Human Resource Management or related disciplines Proficient in MS Office Have good communication and negotiation skills Have good writing and social communication skills Agile, resourceful, inquisitive, industrious, hardworking and honest 0 Tieu luan Having knowledge about finding potential human resources through media, social networks or specialized websites such as Facebook, Instagram etc Knowledge and experience in using recruitment management systems Team spirit and high sense of responsibility Ability to plan, actively cooperate to find solutions for arising problems Decisiveness Good coverage Question 2: Design a recruitment plan for any position in a company (HR department, Sales Department, Marketing department,…) Vacancies Number of recruitments Marketing Specialist professionals Reason hiring Goal - Shortage of staff due to employee's resignation - Provision of employees for important and long-term plans of the company - Directing the company to develop more with young and talented human resources Recruitment channel - Business website: Vinamilk.anphabe.com - Recruitment website: *Careerbuilder.com *http://www.vietnamworks.com/ Social media: Facebook (HR – International Human Resource (VN)) 0 Tieu luan - Recruitment period starts from the date of posting notice (23/8/2021 – 23/9/2021) - Application period: 23/8/2021 – 1/9/2021 Recruitment Time - Round recruitment time: 5/9/92021 - Round recruitment time: 10/9/2021 – 23/9/2021 - Preliminary interview: This round of interviews will help the employer redefine the information in the candidate's profile, and is also a way to continue to eliminate unsatisfactory candidates - Test, multiple-choice: This part is to assess the candidate's actual ability in terms of expertise, normally it will be IQ test, logic test, foreign language Interview needs proficiency test and professional test of the to candidate - Selection interview: This round of interviews aims to evaluate candidates in many aspects, in terms of qualifications and ability to accept the job Recruitment decision: After the probationary period, the employer makes the final decision to select the most suitable candidates for the job Assign interviewers - Human Resources Department - under the administrative division - Project management - Recruitment channel cost (Social media) - CareerBuilder.com: 2.125.000 VND (1) - Vietnamworks: 1.922.125 VND (2) - Facebook: 1.750.150 VND (3) Estimated budget - Cost of probationary salary: (15.000.000 * 85%) * = 25.500.000 VND (4) - Total estimated cost: (1) + (2) + (3) + (4) = 31.297.275 VND 10 0 Tieu luan 11 0 Tieu luan Establish a recruitment form for that position Recruitment Announcement Assistant Brand Manager (Vietnam Dairy Products JSC Vinamilk) Update day: 23/8/2021 Career : Marketing Specialist Quantity : Form: Official staff Experience: 2-4 years Military rank: Employee Deadline to submit CV: 1/9/2021 Job description: - Support the Head of Marketing Department/Head of Brand Department in formulating the development strategy of the category, detailed planning and implementation of the assigned Marketing programs/plans in accordance with the regulations, direction and goals of the brand - Continuously monitor and control the implementation of Marketing programs to report directing management and solve problems in a timely manner - Monitor and update the information and data of the industry to support the Head of Marketing Department / Head of Branding Department with related work - Monitor, control and report the use of the budget to the leadership levels to ensure that the budget is used reasonably and effectively Knowledge: - University degree in Marketing, Communication or relative disciplines - Experience working as a Digital Marketing Specialist or similar position 12 0 Tieu luan - Deep understanding of Marketing departments (including Traditional Marketing and Digital Marketing) and market research methods Skill: - Experience in data analysis, proficient use of marketing tools - Proficient in MS Office, marketing tools (such as Adobe Creative Suite & CRM) and SEO tools (Web Analytics, Google Ads, etc.) Attitude: - Interact and work with partners, advertising service companies for effective Marketing programs - High teamwork spirit - Enthusiastic, proactive and eager to learn at work Employee’s benefits: - To fully enjoy the regimes as prescribed by law (medical insurance, social insurance, accident insurance) and welfare regimes according to the Company's rules and regulations (visiting, vacation, vacation) cool, salary, bonus, Tet holiday, ) - Fully enjoy the health visit regime for yourself and your family according to the Company's remuneration policy - Working in a professional and friendly environment with many opportunities for advancement and career development - Earnings: 15 - 20 million VND Listing the questionnaire with questions for the candidate (including 02 structured and non-structured questions and answers) Position applied for: Marketing Specialist at Vinamilk company Structured (6 sentences) What is your experience of working in this position? Employer: Requires at least 2-years of experience in marketing (Digital marketing specialist position, or equivalent position) in dairy, food / FMCG industry, proficient in using MOS, tools Marketing such as Adobe Cretive Suite & CRM, 13 0 Tieu luan SEO tools, knowledge of HTML, CSS and web development tools Applicant: I have 3-years of experience in the position of Digital Marketing Executive Can plan and implement initiatives to reach target customers through appropriate communication channels such as social media, email, television, etc Analyze marketing data to find answers to requirements, habits, consumer trends I am a team player and can withstand great pressure at work, not being late to the deadline with the company Where have you worked? Why did you leave your previous company? Employer: List the companies the candidate has worked for and the position Previously employed company must be related to dairy, food/fast-moving consumer goods industry Want to know why candidates choose your company Applicant: List companies that have followed the timeline, work experience in the previous position The reason why I quit my job at the old company was because I wanted to try a new, more dynamic and professional environment Desire to develop myself more to be able to achieve the set plans in the future What you know about our company? Employer: Used to assess the candidate's understanding, interest, and seriousness with the position and company, in depth the responsibility to receive and complete the task Assess whether the candidate is suitable for the position applied for Applicant: Is Vietnam Dairy Products Joint Stock Company specializing in trading milk and dairy products As the leading enterprise in the dairy processing industry in Vietnam, accounting for over 50% of the market share of liquid milk, yogurt and condensed milk nationwide, the company also has branches in other countries such as Cambodia, Thailand Poland, Poland, USA and New Zealand The company has main products such as: Liquid milk, yogurt, powdered milk, condensed milk, soy milk, ice cream and cheese What skills will complement your expertise? 14 0 Tieu luan Employer: Consider whether the candidate's skills are suitable for the position applied for, whether they meet the requirements of the company Skills include: Planning in detail for assigned Marketing programs, implementing planned plans on time, communication skills, negotiation, negotiation, persuasive presentation/presentation skills, problem solving skills, teamwork skills Applicant: In addition to professional skills in the field of marketing such as marketing planning, using Adobe Cretive Suite & CRM tools, SEO, I also have good teamwork skills, know how to manage my own schedule, Good presentation and negotiation skills Solve the work on time and not late How will you handle stress and pressure at work? Employer: Want to hear from the candidate about things you can to help improve the situation and how you would handle the situation Applicant: When I am under pressure at work, I will stop what I am doing and keep calm I don't try to force myself to work while under too much stress to lead to undesirable work results After I have calmed down, I will rearrange the order of tasks to be solved and them in sequence At that time, maybe I will listen to a piece of music or drink a cup of tea to relax my mind, I will complete the work in the best way What are your future goals in the profession? Employer: Assess whether you are someone who plans to work with the company long-term Are you someone interested in both self-development and self-improvement? Applicant: My current goal is to be able to be recruited into this position, a dynamic working environment where I can continue to develop and improve myself and my work My career goal in the next years is to become a Marketing Manager I want to have a dynamic, creative workplace to learn and develop myself comprehensively Not stopping there, I believe that with my efforts, I will contribute to building the company and be able to realize my ideas Non-structured (2 sentences) Would you like to introduce yourself? 15 0 Tieu luan Employer: Want to know if you are a good fit for the company in terms of the position and company culture, understand your personality and whether these characteristics support or hinder your ability to the job are not Applicant: I have 3-years of experience in Marketing and Sales For the past 2-years, I have worked for Nutifood, in the position of Digital Marketing Thanks to that, I have accumulated knowledge about online marketing and publishing I am also well versed in analytical and computer skills In addition, I am a curious person, easy to adapt to the working environment and especially always proactive at work, so I believe that I can quickly integrate into the company culture as well as be a candidate suitable for the vacancy How will you deal with disagreements at work? Employer: Want to know if you have the ability to handle conflict skillfully and subtly Evaluate how you handle and compare with the company's culture and working environment to see if you are a good fit Applicant: I always respect and appreciate opinions that differ from mine When someone has a different opinion, I will listen carefully to what they have to say and absorb their ideas and also give my opinion so that everyone can discuss and come up with the best solution for work 16 0 Tieu luan Question 3: Design a detailed plan for a training course in a company Analyze the training need With the existing financial capacity and business ability, HIMA company wishes to develop a professional sales team, train sales skills and soft skills From those factors, the company has trained 30 employees for the position of Management Trainee Training course for employees with the goal of capacity development, business plan implementation, completion of new market expansion projects in cities Employees in this department are also required to have leadership skills, organizational and management skills, teamwork skills and proficient use of Microsoft Office (Word, Powerpoint, Excel, ) Design training programs - Objectives: HIMA expects employees to quickly adapt to the job, optimize the relationship between employees, master the professional skills and requirements of an employee after working - Training position: Management Trainee – MT - Number of training: 30 - Training time: months - Training places: 107E Truong Dinh, Ward 6, District 3, Ho Chi Minh City - Training content: + Learn about the company's organizational culture + Understand the company's products as well as those of competitors + Planning skills: this is the necessary skill to come up with appropriate plans for each goal + Sales skills: help employees understand the sales steps, take care of customers and create business relationships + Teamwork and management skills 17 0 Tieu luan + Ability to prepare sales reports, monthly reports, quarterly reports 18 0 Tieu luan - Trainers: Select lecturers who are senior internal staff with extensive experience, expertise and business knowledge In addition, faculty and business professionals are invited to teach new business programs relevant to the region and city where employees work Course development - Training Program: Education program Course Integrate company culture (history, culture, core values) Introducin g all the company' s products People Developing managem ent and the team capacity of administra developm tors ent Form s of traini ng Numb er of traini ng Intend time Perso n in charg e Locati on Cours e durati on 30 Septem ber 1, 2021 Interna l lecture r Compa ny Hall hour 30 Septem ber 6, 2021 Interna l lecture r Compa ny Hall hour Septem ber 20, 2021 Lecture rs and busine ss experts Compa ny Hall hour Compa ny Hall hour Compa ny Hall hour Compa hour Offline trainin g Offline trainin g Offline trainin g 30 Building a Offline business trainin g strategy 30 Business Negotiati on Skills Offline trainin g 30 Market Offline 30 October Lecture 4, 2021 rs and & busine October ss 11, experts 2021 Lecture October rs and busine 18, ss 2021 experts Novemb Lecture 19 0 Tieu luan research er 1, rs and 2021 & busine Novemb ss er 15, experts 2021 trainin g ny Hall - Budget: Number of participa nts Cost/pax Estimated cost (VND) 30 100,000 VND 3,000,000 VND 30 100,000 VND 3,000,000 VND People management and team development 30 500,000 VND 15,000,000 VND Building a business strategy 30 1,000,000 30,000,000 VND Business Negotiation Skills, Sales Skills 30 333,330 VND 10,000,000 VND Market research 30 500,000 VND 15,000,000 VND 76,000,000 VND Numeri cal order Course Integrate company culture Introducing all the company's products TOTAL - Evaluating the effectiveness of the course: After completing the training course, employees will be granted a certificate with evaluation value 20 0 Tieu luan ... .5 Design two Job Descriptions for any position in Human Resource Department .5 Question 2: .8 Design a recruitment plan for any position in a company (HR department, Sales Department, ... Design two Job Descriptions for any position in Human Resource Department Job identification Job summary The main job Relationships Working conditions Education, Experience, and Human Resource. .. after working - Training position: Management Trainee – MT - Number of training: 30 - Training time: months - Training places: 107E Truong Dinh, Ward 6, District 3, Ho Chi Minh City - Training content: