How to deal with conflicts at work ppt

CAUSE AND EFFECT OF CONFLICT 1 FIVE TIPS ON DEALING WITH CONFLICT AT WORK 2... CAUSE AND EFFECT OF CONFLICT  Poor Communication: difference in communication styles or a failure to c

Topic:

How to deal with conflicts at work

Vietnam University of Commerce

CAUSE AND EFFECT OF CONFLICT

1

FIVE TIPS ON DEALING

WITH CONFLICT AT WORK

2

CAUSE AND EFFECT

OF CONFLICT

I Causes of the conflict at work

CAUSE AND EFFECT

OF CONFLICT

 Poor Communication:

difference in

communication

styles or a failure to

communicate

CAUSE AND EFFECT

OF CONFLICT

Difference in Personalities:

 Different Values: a generational gap: Young

workers may possess different workplace values

than older workers

CAUSE AND EFFECT

OF CONFLICT

 Competition: Competition

that is not properly managed can result in employees

sabotaging or insulting one another, which creates a hostile work environment

II Affect of conflict at work

CAUSE AND EFFECT

OF CONFLICT

 Passive Aggressive Behaviors: In the workplace,

passive aggressive behaviors such as tardiness, gossiping… may damage the performances of otherwise valued employees

 Increased Employee Absenteeism

 Violence

CAUSE AND EFFECT

OF CONFLICT

 Inspire Creativity Conflict can

inspire members to brainstorm ideas, while examining problems from various perspectives

CAUSE AND EFFECT

OF CONFLICT

 Improve Future Communication : Conflict can

bring group members together and help them learn more about each other

members to step up and demonstrate leadership skills

FIVE TIPS ON DEALING

WITH CONFLICT AT

WORK

I Listen, listen, listen! Try to understand each other

 One of the things that makes the value of life is

to listen

 This may be the key helps you can resolve the contradictions in life in general, and in the job

FIVE TIPS ON DEALING

WITH CONFLICT AT

WORK

 Do not give opinions when others

 Do not pretend to listen but to listen really

 Listen actively and openly, instead of trying to win his

FIVE TIPS ON DEALING

WITH CONFLICT AT

WORK

 If your colleagues have questions frankly, give them the opportunity to say what was causing both confusion

II Keep calm

 Maintain

 Remember that any conflict is meaningless

 Go elsewhere

 Control actions during anger

 Take a deep breath

Chill out

FIVE TIPS ON DEALING

WITH CONFLICT AT

WORK

III Make sure everyone knows your opinions.

FIVE TIPS ON DEALING WITH CONFLICT AT

WORK

 Presenting your ideas in

short and easy to understand

sentences

 Never say ambiguous sentences

 Using clearly words and familiar examples to

lead into your opinions

FIVE TIPS ON DEALING

WITH CONFLICT AT

WORK

Apologize for your part in the conflict.

Trying to see the problem in enemy’s eyes.

 Really apologize for your part So it can go to

an end in the friendliest way

IV Keep smiling Using humor to solve problems.

 Do you know: “A smile can brighten the darkest day!”

 Humor can bring your troubles and moodiness away.

=> Keep calm, smile and be a humorist in the conflict

FIVE TIPS ON DEALING

WITH CONFLICT AT

WORK

Remember, your jokes is not for the

sarcasm and make down people purpose.

 Cartoon humor to be helpful in solving

conflict in the workplace

V View conflict as opportunity

 Do you know a conflict with colleagues at work

is not completely negative?

 When it’s too few disagreeable opinions, own

work lacks of extraordinary ideas

FIVE TIPS ON DEALING

WITH CONFLICT AT

WORK

 The conflicts can help you have more creative ideas

 The conflicts often serve catalysts which encourage and offer us find out about our differences in job

 We can promote the development of the organization

=> Since then, we can see a conflict at work

can also create opportunities good work

FIVE TIPS ON DEALING

WITH CONFLICT AT

WORK

Thank you

for your

attention!