International elitetrans translation co , ltd

TABLE OF CONTENT 1 INTRODUCTION Language is the primary way in which people communicate with each other However, there are many different languages in the world English has become the international language and is increasingly essential to staff in all fields To be able to communicate with language differences, translation is a crucial step English is the bridge between us and the knowledge of the world Vietnam increasingly develops and prevails the English language Therefore, learning English is also increasingly focused Foreign language learning must be done regularly in the right foreign language environment to improve our foreign language skills One month of internship at International EliteTrans Translation Company is an experience and an excellent opportunity for me to apply the knowledge I have learned to a real job I learned a lot at this company, not only specialized knowledge but also social knowledge This knowledge will be the action to help me feel more confident when entering each work school in the future I want to express my sincere thanks to the English teachers of the Business University and the managers and colleagues at International EliteTrans Translation Company for helping her complete this internship report I look forward to receiving comments from the teachers to make the report more complete Ha Noi, January 20th 2021 Student Nguyen Thi Mai 2 LIST OF ABBREVIATIONS Co.: Company Ltd.: Limited HR: Human Resources JICA: Japan International Cooperation Agency UNDP: United Nations Development Programme IMF: International Monetary Fund GDP: Gross Domestic Product HTML: Hypertext Markup Language 3 LIST OF TABLES, DIAGRAMS AND DRAWINGS Brand EliteTrans Organizational structure of EliteTrans Some typical partners of EliteTrans 4 PART 1: OVERVIEW OF INTERNATIONAL ELITETRANS TRANSLATION COMPANY 1.1 Information and development of the company 1.1.1 General introduction about the company - Official name: International EliteTrans Translation Co., Ltd - Head office: D9, Area X4, Mai Dich, Cau Giay, Hanoi - Transaction office: 4th floor, Asia Building, 24 Linh Lang street, Ba Dinh, Hanoi - Tel: (04) 3232-1874 - Hotline: 0988-550-877 / 0986-725-339 - Email: contact@elitetrans.vn - Website: elitetrans.vn / dichthuatthudo.com.vn EliteTrans International Translation Company was established in January 2008 with eight years of experience From the first days of its operation, EliteTrans Translation has always focused and strived to build a well-trained, professional, passionate, enthusiastic, and experienced team Over the years, the prestige and quality of service have helped EliteTrans Translation achieve proud success in the professional translation and interpretation field Our most tremendous success is the trust and the strong relationship we have with customers and partners To maintain and develop that belief, EliteTrans Translation will promote professionalism, optimize human resources, customer service, quality control processes, and technologies The company will preserve and build business ethics to bring excellent translation products and services with the highest economic efficiency This makes customers most satisfied, and at the same time fulfil their aspirations to rise, reach out, assert their position, and reach—translation of EliteTrans translation in the Vietnamese and international translation market 1.1.2 Vision and mission of International EliteTrans Translation Company * Mission: Effective language bridge: EliteTrans Translation's effort is to fulfil its mission of becoming an effective language bridge by providing high-quality language services to every individual, every organization Vietnamese and foreign enterprises, supporting them to expand markets, build and develop business relationships, become an essential link in the process of international integration, accompanying Vietnamese businesses Men go global * Vision: Translation EliteTrans strives to become a large translation company with regional and international stature * Core values: Professional ethics and business ethics: The professional ethics of translation is the "mind and responsibility for each translation product and service" EliteTrans Translation always put service quality above profit Everyone still considers professional ethics, business ethics as the core value of the business and the company's valuable intangible asset These values guide us to fulfill our commitments and our responsibilities to our customers and partners The entire EliteTrans Company has imbued that core values to always bring their passion and accountability into its translation products and services 1.1.3 Brand EliteTrans * Brand image: The image of stylized kite fluttering in the wind expresses EliteTrans' aspiration to reach out and become a large, regional and international company, representing the company's vision for the future * Brand name: An exquisite combination of the two English words "Elite" is excellence, excellence, excellent individuals, and "Trans" stands for "Translation" which is the translation, core service of the company "EliteTrans" means "advantages translation", expressing the solidarity and unanimity of the entire EliteTrans company, always dedicating its efforts and commitment to bring professional, elite and excellent translation services to customers The word Elite is easy to read, easy to remember When it comes to its pronunciation, it sounds elegant, luxurious, and classy * Brand color: The EliteTrans brand has a harmonious combination of two unique, recognizable colors are dark blue and orange Blue is a modern color, showing wisdom, composure, trustworthiness, and belief in the future with good things Orange is a color full of energy, showing passion and positivity, attraction, strong and resilient, active, creative, and successful * Logo: The logo of EliteTrans, combined with the slogan "Language partner for global integration," communicates the message: EliteTrans is a professional translation and translation service provider, a multi-language service partner, accompanying all businesses, organized in global integration EliteTrans aspire to continuously develop, reach out, and reach out to meet customers' needs worldwide EliteTrans confidently affirms its class and believes that customers will be satisfied with EliteTrans's service Brand EliteTrans 1.1.4 Organizational structure of International EliteTrans Translation Company From the days of its establishment, the company has always focused on recruiting and training human resources, including the best individuals with rich experience in specialized translation and interpretation fields The apparatus is organized with the most logical and optimal scale to ensure high flexibility and efficient operation There also must be a strong association between departments to achieve the goals Strategic Advisor Director Legal Advisor Assistant Administratio n and HR Department Sales Departmen t Accounting Departmen t Translation Department Training Departmen t Organizational structure of EliteTrans The company follows a functional organizational structure, in which hierarchical roles are divided by business function The departments always have the information exchanged; even though they operate independently, they can completely support each other when necessary Moreover, under the general direction of the executive director, they can help each other more effectively 1.1.5 Services of EliteTrans To serve customers' increasing needs, EliteTrans provides a wide range of translation services such as translation, interpretation, specialized translation, rental of translation equipment, audio recording - voiceover and subtitles insertion and many other services * Translation The company provides translation services for many different languages such as English, Chinese, Japanese, Korean, Lao, Thai, Malaysian, etc These are popular languages in the world with high demand for translation About a fifth of the world's population today (more than billion people) uses one of the things Chinese as their mother tongue Chinese is very important in many areas such as economic cooperation and trade, education, culture, science and technology between many countries, companies and international organizations However, Chinese is one of the most challenging languages to learn using hieroglyphs, multiple layers of meanings, and many local elements To grasp that urgent and diverse need, EliteTrans Translation has established a team of well-trained full-time and part-time Chinese translators, from university graduates to master's, highly qualified, and experienced professional Chinese translation from at least years or more, using Chinese frequently and with great intensity in large Chinese corporations and corporations Each EliteTrans Chinese translator and interpreter is good at Chinese and has a deep understanding of the translation profession To ensure the highest level of professionalism and translation quality, we always assign Chinese translation projects to the right translators for their strengths * Interpretation EliteTrans is one of the most prestigious translation service providers in our country The company has the most professional English translator team, always responding to all customers' diverse needs quickly and promptly EliteTrans’s English interpreter team still receives customers' trust for their professional working style, politeness, high level, knowledge of specialized issues almost an expert in the profession Our English translators regularly carry out translation projects for major international organizations such as the World Bank, UNDP, IMF, Embassy of the United States, and many large and important agencies In the country, such as the Ministry of Planning and Investment, the Ministry of Industry and Trade, the Ministry of Construction, the Ministry of Finance, and the People's Committees of provinces send cadres to study and train abroad and many other organizations Besides, the company also provides conference - seminar interpretation services Interpretation of conference and seminar cabins is considered the most difficult of all 10 types of interpreters in that the translator must speak in parallel with the speakers The interpreter must always be in a state of high concentration, listen and talk simultaneously It is even more challenging to use precisely one language that is already difficult while listening and translating in another language is even more difficult In the modern trend, the tourism industry is being seen as a critical industry and is increasingly receiving the government's attention Every year, the Vietnam Tourism Industry has attracted millions of international visitors It promises to continuously grow in the future, thereby bringing in huge profits, significantly contributing to the country's GDP growth Because of that, the Interpreter companies also develop continuously Tour interpreters need sophistication, understanding, and agility in the conduct of each guide Therefore, the tourism translator needs to equip themselves with knowledge in tourism - hotel, restaurant, and cross-cultural communication- and the dynamism and enthusiasm to create development opportunities for themselves Translation EliteTrans specializes in providing top quality travel interpretation services domestically and internationally EliteTrans always recruits a team of Interpreters who are experts with at least five years of experience They are also trained in professional interpreting courses by UNDP, Government Office, Diplomatic Academy, etc Also, the company provides other interpretation services such as serial interpretation, negotiation interpretation, interpretation at the factory and construction site, conference-seminar performance, and so on * Specialized translation EliteTrans provides website translation/localization services from Vietnamese to international languages such as English, European languages such as German, French, 11 Russian, Italian and so on; and Asian languages such as Japanese, Korean, Chinese, Lao, Thai, Cambodian, etc EliteTrans provides website content editing services by native speakers If your business budget allows, we will arrange for native editors to revise the translation This service is intended for websites that require the highest quality translation, as written by native speakers International EliteTrans Translation Company has affirmed its strength in the banking translation field by providing high-quality banking translation services, accurate terminology, and specialized knowledge for banks and groups major domestic and international credit institutions such as BIDV PVcomBank, Agribank, HSBC, World Bank, IMF, etc Our team of highly qualified and experienced banking translation experts has successfully implemented many banking translational projects, highly appreciated and trusted by many customers, and chosen to be a service provider long-term translation For banks looking for foreign consultants and strategic partners to cooperate, trade, diversify products and services, expand markets and develop into international markets, the translation of Align banking documents to promptly provide information to customers, partners and cooperate more effectively is an inevitable need Company’s technical translation department is a team of translation experts who graduated from the foreign language departments of Technical Universities, with experience in handling technical documents in different subjects under Different text formats We have processed thousands of pages of technical documents in formats such as MS Word, Adobe Framemaker, InDesign, AutoCAD, HTML with over 30 different languages From Information Technology, Automation, Electrical - Electronics, Industrial Electrical, Mechanical, Chemical, Physics to majors in construction, architecture such as materials science, structural materials, landscape architecture, and other technical disciplines The types of technical documents we process include 12 Technical Operation, User Manual, System Requirements Document, Service Operation, Technical Training Document, Technical Brochure, Data Document, Journal News, Technical Books, etc Thanks to the emphasis on quality, EliteTrans Translation has received the trust of many large Clients, domestic and foreign companies and corporations With a professional inhouse translation team and a large network of collaborators, we provide technical document translation services in many different languages such as English translation, Japanese translation, Korean, Chinese, French, German, etc *Audio recording – voiceover Recording and dubbing are two jobs carried out simultaneously in the post-editing process of a movie, video, clip, or audio Recording and voiceover are inseparable They are understood as bringing new voices into the existing film, videos, clips, and audio to match the character's speaking mouth Ensuring the quality of speech content is the top criterion of EliteTrans The staff has a deep understanding of the culture, the country and the people in the film's context to have a quality dialogue The voice and recording staff also meet strict requirements such as inspirational voice, entering the character, and expressing the character's emotions are indispensable requirements * Subtitles insertion It can be said that translating movies, inserting subtitles or video clips, CDs, and DVDs is a global profession that is meticulous and meticulous Besides the same element of the original content, the editor's translation must also convey/describe the meaning and true nature of the original and express the author's feelings With each different project, EliteTrans Translation has an appropriate staff assignment to ensure that each person is promoted and exploited Each project has many people in charge of translation to ensure consistent language to avoid the conflict between situations and details in the film EliteTrans will assign qualified people to review the entire movie Make sure the 13 film has strict logic and terminological consistency before handing over the product to the customer 1.1.6 Core markets and partners EliteTrans Translation works not only with local but also foreign partners For example, the 2-week English translation project in the Netherlands for public administration training, e-government, and global integration for high-level delegation of Quang Ninh province, Interpreter for Japanese delegations Nishinippon Plant and Construction Co., Ltd and translates documents for large corporations and banks in Vietnam The company's translation projects are in many different fields such as finance, banking, health, education, construction, etc Typical customers of EliteTrans service credit include: customers and trust highly appreciate BIDV Bank, PVcomBank, Ministry of Science and Technology, Ministry of Planning and Investment, General Department of Customs, National Reserve Department, Group FPT, Bao Son Group, Embassy of Finland, Care International, Sumitomo Corporation, Panasonic Vietnam, Nokia Vietnam, Abbot, Siemens, Successful projects of EliteTrans 14 Some typical partners of EliteTrans 1.2 Information about translation department EliteTrans Translation Company provides reputable translation services The company's translation department is a department with a large number of employees This division is divided into many small groups such as English, Korean, Japanese, German, French, Italian, Portuguese, Czech, Russian, etc This division usually translates commercial contracts, cooperation projects, dissertations, invitations, letters of recommendation, sample documents such as diplomas, certificates, and so on The company's experienced English translation experts are fully trained from leading universities in the country such as Foreign Language University of National University, Foreign Trade University, University of Technology Hanoi Faculty, and foreign 15 universities such as the University of Colorado, University of Hawaii of the United States, Plymouth of the UK, and La Trobe University of Australia, etc Japanese translation is one area that International EliteTrans Translation Company attaches great importance to and develops its investment EliteTrans has implemented a lot of Japanese translation projects in specialties such as banking, insurance, health, construction, finance - economics, etc With a team of good Japanese translators, who have studied, researched and worked in Japan and many years of experience in the profession, the company has built itself in the Japanese translation market That is the trust and confidence of customers who have been cooperating with EliteTrans in recent years Some long-term Japanese translation partners of EliteTrans Company: Thang Long Industrial Park Company Limited, Hamaden, Nagatsu Vietnam, Sojitz Company, Sumitomo Corporation, Tozen Group, JICA, and so on Furthermore, International EliteTrans Translation Company, with the desire to bridge cooperation between agencies and corporations, companies of the two countries Vietnam and Korea, has built a professional Korean translation team The company's Korean translation experts are all graduated from the Korean language department at the leading foreign language universities in the country and Korea and have had time to work and work in Korea Many Korean translation collaborators of EliteTrans are currently working for major Korean corporations and companies in electronics, economics, finance, banking, construction, engineering, manufacturing, automobile, machinery, cosmetics, medicine, aesthetics, travel, film, etc Therefore, they understand language, culture, society, general knowledge or background knowledge and professional knowledge Besides, EliteTrans also has a Korean translation editing team, so the company's translations are always accurate and trusted and trusted by customers Some Korean translation partners of EliteTrans: Hyundai, Lotte, Vietnam Prime Digital Networks, 16 Daijin Express, Taekwang Vina, etc The above are only information about some of the translation team The translation department always tries to work and change every day to meet the increasing needs of domestic and foreign customers PART 2: INTRODUCTION ABOUT THE INTERNSHIP PROCESS AT THE COMPANY Starting from December 28th, 2020, I conducted a 4-week general internship at International EliteTrans Translation Co., Ltd With the permission of the company, I went to the company on Mondays, Tuesday, Wednesday, Thursday, Friday weekly, specifically in the morning from 8h30 to 11h30, afternoon from 13h to 17h During this period, I went to the company to learn about the characteristics, functions, tasks, the operation situation of the company, participate in some of the assigned work as the intern 2.1 Internship activities - Week 1: • • • Met and greeted people of the company, taking a trip around the company Familiarized with the rules and norms Accumulated general information about EliteTrans: founded year, type of business, • features, operation model, departments, etc Received the instruction about translator's works - Week 2: • • • Learned translation skills Practiced translating the company's previous projects Listened to the advice of the manager to improve the translation skills - Week • • • Practiced translating the company's previous projects Supporting and participating in the company's English translation projects Learned interpreting skills 17 - Week • • • • Practiced interpreting the company's previous projects Listened to the advice of the manager to improve the interpreting skills Supporting and participating in the company's English interpreting projects Received some information that aids the internship report 2.2 Difficulties and lessons during the internship period Throughout the four-week practicum at EliteTrans translation, I have earned numerous helpful expertise and guidance that could not have been obtained without the actual internship process I find myself needing to try to practice and actively learn more to additional knowledge, work skills to prepare for my job after graduation 2.2.1 Difficulties Since this is the first time I was able to work at a professional workplace, I have experienced a variety of problems and difficulties, such as: • Working hours and environment: I was a full-time trainee, so I had to work for hours and got familiar with the company’s culture and environment At first, this made me shocked and stressed • Working in a professional environment that requires high flexibility, I had to make many efforts to observe and learn the knowledge and skills of my prior colleagues every day • Heavy workload: Besides, I took in charge of handling a large amount of workload daily and completing it before the deadline This made me very confused when arranging the time and having difficulty speeding up the work • The vocabulary is still narrow, so when compiling projects with new topics, I often feel confused and not know what to • My listening skills are lacking, so sometimes I still interpret lack information when I join analysing projects of the company 2.2.2 Lessons Through this internship, I was exposed to the real environment In fact, this helps me gain more experience and become familiar with the working environment, which helps me be more progressive in the field areas of specialization Besides, reinforce this 18 existing knowledge, apply it in practice in an appropriate way and learn Add a lot of professional knowledge and experience reality This gives me many advantages in the process working after graduation During my internship at EliteTrans, I followed suit with the company's working principles, complete well-assigned work with a severe attitude, working on time, conducting internships following the instructions of the home school Besides, I have received attention and thorough advice about the affection of the leaders, the receptionists, and I had more skills and experience in business English Despite the nature of the work, it is necessary to translate and draft English documents for many hours in a row, so I'm quite tired eyes You have not handled well in solving problems for fastidious guests During the past internship, I was able to create many conditions It is very convenient in English communication Being able to interact with some foreign guests to improve their skills heard During the internship, I could work in groups to easily exchange difficulties and learn from experience friends My translation skills are improved more PART 3: THE CURRENT USE OF ENGLISH IN THE BUSINESS 3.1 The practice of using English in the company English has now become a global language Among hundreds of different languages, the world has chosen English to communicate so that people can understand each other In recent years, Vietnam's economy has been increasingly integrated deeper and broader with the global economy, leading to high- quality resources Therefore, since the recruitment process, the company has focused on the English interview, carefully examining the qualifications related to candidates' English in the 19 recruitment process Most employees at EliteTrans have useful English input, use English fluently However, the English level of employees in different departments is not equal Most employees at the company can use English but most people don't use it to speak For example, employees in the administration and human resources department and accounting department can only read and understand specialized English but not good at communicating and writing emails and contract transactions Only employees in the English team can master all four English skills (listening, speaking, reading, writing) Staffs in the sales department are just good at speaking and listening and are weak in writing Most of the administrative staffs are weak in English Simultaneously, in this department, they have to the recruitment for the company to only recruit staff through qualifications and degrees instead of a direct interview International EliteTrans Translation Company has the strength to translate specialized English such as banking, finance-accounting, construction, insurance, information technology and many other majors, and the company confidently guarantees the best translation quality at a reasonable price Professional English translation is managed by EliteTrans, who have expertise and years of industry experience properly and properly invested in modern translation technology, processes and staff The company's specialized English translators have a wealth of knowledge, understanding almost an expert They are seasoned with experience to create quality technical translations that meet the company's most stringent requirements Customers and markets When there are requirements for specialized English translation and the participation of a team of professional translators, the company also has the support of experienced experts in that field In short, EliteTrans Translation uses English quite popularly in the working process because the company has the strength in English translation However, in some departments, the use of English is limited 20 3.2 Proposals Each employee should have self-study morale, improve English skills for themself and realize the importance of English because it is significant for themselves and the company's business operations Forums, meetings, and programs are transcendent chances for the staff to communicate or be exposed to foreign languages It is an opportunity to establish stable relationships with EliteTrans's customers and partners and maintain good long-term relationships with loyal customers Still, it is also a chance for employees to hone and practice their language abilities, such as conversation skills and other professional practices In addition to training incentives, it is crucial to organize suitable courses for employees The company should hire experienced language coaches and native instructors to enhance foreign languages' knowledge for staff, especially train specialized English for the English team Through the foreign language learning process, staff and guides can also improve their cultural and social awareness, especially cross-cultural acquaintance, as it is an essential element for jobs related to the language translation sector Another strategy to encourage the use of English is bonuses and exceptional salaries for employees In particular, employees who can speak many foreign languages, the staff who make fluent English use should have monthly, quarterly, or yearly bonuses and grants will depend on foreign languages' proficiency This approach will promote the employee's spirit of advancement in the working process Finally, the daily use of English, such as exchanging process, using English documents, and notably, civil communication, should be encouraged For instance, the company's records should be wholly written in English Only this way staff can accumulate more knowledge and adapt continuously to the language at the workplace 21 PART 4: SUGGESTED TOPIC FOR GRADUATION ESSAY Topic: Difficulties in improving listening skill of the third - year English majors at Thuongmai University 22 CONCLUSION One month of internship at EliteTrans was a valuable time for me to have an objective view of a company's activities, learn practical experience about the working style, how to behave and communicate Above all, this allows me to acquire new skills and have a clear orientation for my future career EliteTrans has offered me opportunities to learn and grow in many areas I gained a lot of experience, particularly translation skills This internship was beneficial for me and I feel incredibly fortunate that I had the opportunity to experience and learn so many things My work in EliteTrans was more than just a way to enriching my experience as an employee It was also an unforgettable personal adventure that allowed me to discover a different way of seeing life Through my experiences obtained during the four-week internship and my knowledge background, I conducted this report to figure out some existing problems at the company and some solutions to improve using English in the company I hope that it would contribute to the company's development in the upcoming time I want to thank my supervisor and all of the office staff of EliteTrans They help me complete my training process and this report I would like to thank the English teachers of the Faculty at Thuong Mai University who taught me much useful knowledge to apply in my work at the company At last, I wish all of you good health and success I am looking forward to receiving the teacher's comments to complete the report Thank you very much! Student Mai Nguyen Thi Mai 23 ... Investment, General Department of Customs, National Reserve Department, Group FPT, Bao Son Group, Embassy of Finland, Care International, Sumitomo Corporation, Panasonic Vietnam, Nokia Vietnam, Abbot,... Portuguese, Czech, Russian, etc This division usually translates commercial contracts, cooperation projects, dissertations, invitations, letters of recommendation, sample documents such as diplomas,... long-term Japanese translation partners of EliteTrans Company: Thang Long Industrial Park Company Limited, Hamaden, Nagatsu Vietnam, Sojitz Company, Sumitomo Corporation, Tozen Group, JICA, and so on