Emerging Issues of Management 2015 Foreign Trade University Change Management Analysis

FOREIGN TRADE UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION  Emerging Issues of Management 2015 Foreign Trade University Change Management Analysis Student’s name Dao Thi Thanh Thuy Nguyen Kim Thuc Le Ngoc Hoa Nguyen Huyen Trang Pham Thi Thuy Trang Instructor: MBA Ngo Quy Nham Ha Noi, Oct, 2015 [Type text] Page 1311250032 1316250019 1311250030 1312250039 1311250033 Table of contents I Introduction 1.1 Overview of FTU .3 1.3.Degrees and Training Programmes .5 1.4 Faculties 1.5 Departments (Specialized Training) 1.6 Departments (supporting) 1.7 Branch and Centers 1.8 Teaching Staff and Students (2002 figure) 1.9 Academic Research Activities 1.10 International Relations .7 1.2 Organization Structure in FTU II Foreign Trade University Change Management Analysis 10 Environment Analysis 10 1.1.External environment .10 1.2.Internal environment 14 1.3 Forces to change 16 1.4.Competitive forces 16 1.4 What needs to change? .18 1.1.Short-term 18 1.2 Long-term .20 1.5 What is FTU changing? 22 III Recommendation .27 Development Vision 27 1.1.Organizational Structure 27 1.2 Objective Strategy 28 1.6 Development Strategy 29 2.1 Deployment Methods 29 2.2 Implementation roadmap 30 Campus .32 Equipment and Facilities 32 IV Risk 35 External factors: 35 Internal factors: .35 V Reference 37 I Introduction Any organization needs a change sometime on its long developing period Change can come from technological advances, from competitors 1.1 Overview of FTU Foreign Trade University, or FTU, is a university established in 1960, located in Hanoi, Vietnam FTU is among the most well-known universities in Vietnam, covering a wide range of business courses among which are finance, management, and marketing The annual admissions test to the university is the most competitive in Vietnam Students from FTU are recognized as being active and well-qualified 1.1 History and Development 1960-1962: Faculty of International Relations Department of Foreign Trade, which is in Faculty of International Relations of University of Economics and Finance under the Ministry of Foreign Affairs, was formally established in 1960 The first class of 19601966 intake and the third class of 1962-1967 intake were enrolled in the Faculty of International Relations On 20th June, 1962, Prime Minister Pham Van Dong signed a Decree to separate the Faculty of International Relations from the University of Economics and Finance and establish the University of Foreign Affairs and Foreign Trade, which is under the Ministry of Foreign Affairs 1962-1967: University of Foreign Affairs – Foreign Trade The campus of the University of Foreign Affairs – Foreign Trade was in the current location of both Foreign Trade University and Institute of Foreign Affairs The University was responsible for training undergraduates for both Ministry of Foreign Affairs and Ministry of Foreign Trade There were two faculties in the university, Faculty of Foreign Affairs and Faculty of Foreign Trade During the war time, the university campus was moved to Thai Nguyen province Also, the forth and fifth intake were enrolled 1967 – 1984: Foreign Trade University On the 14th August, 1967, Prime Minister Pham Van Dong signed a Decree to split the University of Foreign Affairs-Foreign Trade into the University of Foreign Affairs, which was under the Ministry of Foreign Affairs and Foreign Trade University (FTU), which was under the Ministry of Foreign Trade At the same time, FTU campus was moved to Ha Tay province By this time, the first and second intake had already graduated Also, the first president of FTU was selected There were more faculties in FTU including Faculty of Foreign Trade Practices, Faculty of Foreign Languages, Faculty of Executive Training, and Department of Politics The training activities started to be expanded to encompass both full-time and part-time training By the end of 1967, FTU campus was moved again to Hanoi 1984-1999: Expanding training activities and improving training quality In 1984, FTU was transferred from the Ministry of Foreign Trade to the Ministry of Education and Training FTU’s bodies including Board of Governors, Committee of Communist Party, Faculties, Departments, Labor Union, Youth Union were being reorganized and strengthened In 1993, Ho Chi Minh City campus was established, contributing to the expansion of FTU In 1995 and 1998, respectively, master programs and PHD programs were offered 1999 now: Being improved continuously and integrated internationally 1.2 Mandate: To provide higher education in foreign trade economics aiming at supplying human resource for the economic sector generally and foreign trade economic activities particularly, providing knowledge to community members for their specific business purposes, and simultaneously fostering the team of lecturers, academic researchers in order to contribute to national education, academic research and economic development 1.3 Degrees and Training Programmes - Full-time Undergraduate Programme (B.A Degree): 4.5 years, specialized in Foreign Trade Economics, Business Administration and Business English - Master Degree Programme (M.A Degree): years, specialized in World Economy and International Economic Relations - Doctoral Degree Programme (Ph.D Degree): years, specialized inWorld Economy and International Economic Relations - Part-time In-service Programme (B.A Degree): years, specialized inForeign Trade Economics - Part-time In-service Second Degree Programmes for non-foreign trade graduates: 2.5 years, specialized in Foreign Trade Economics - Part-time In-service Second Degree Programmes for foreign trade graduates and non-foreign trade graduates: 2.5 years, specialized in Business English - In-service Training Courses on Foreign Trade Economics in different cities/provinces throughout Vietnam 1.4 Faculties - Foreign Trade Economics - Business English - Business Administration - Basic and Fundamental Economics - Social Science and Human Studies 1.5 Departments (Specialized Training) - French Language - Chinese Language - Russian Language - Japanese Language 1.6 Departments (supporting) - Training Management - Academic Research - International Relation - Personnel - Political Education - Administration and Finance - Language Laboratory - Library - IT Department - In-service Training - Postgraduate Studies 1.7 Branch and Centers - FTU Ho Chi Minh City Branch - Center for Foreign Economic Research, Training and Consultancy (FERETCO) - Vietnam – Japan Human Resources Co-operation Centers (VJCC) in Hanoi and in Ho Chi Minh City - Information Center 1.8 Teaching Staff and Students (2002 figure) (follow statistic in www.ftu.edu.vn) Job Position Teaching staff (full-time regular) Professors and Associate Professors Lecturers/Instructors Ph.D Degrees M.A Degrees B.A Degrees Full-time students M.A students Ph.D students Quantity 195 190 20 57 246 4600 150 20 1.9 Academic Research Activities Annually, the FTU has about to 10 research works carried out at state, ministerial and university levels Additionally, the FTU has a network of business circles with researches, seminars, workshops and conferences on business matters (both theoretical and practical terms) These assist FTU in improving teaching materials and training quality Research works also offer businesses more access to business environment, practices and legal aspects 1.10 International Relations - A number of foreign companies such as Sumitomo Corporation, Kumagai Gami Company (Japan), Vina-Debon (Korea) and Hasebe Bank provide scholarships to FTU students who have outstanding results in their studies - FTU has connections with a number of universities and colleges such as University of Hawaii, California State University at Riverside, University of Buffalo (USA); Osaka International University, Tokyo Keizai University, Kobe University of Marketing and Distribution Sciences (Japan); Bejing University of International Business and Economics (China); University of Tours (France); Bangkok University (Thailand); Aalborg University, Copenhagen Business School (Denmark); Cambridge University, Birmingham University (UK), etc These connections are reflected in the exchanges research/training programmes and lecturers/students of information, - FTU has connections with a number of international organizations such as UNDP; JICA, JOCV (Japan); VIA, ELI, ALI, REI (the USA); VVOB (Belgium); WUSC (Canada); OSB (Australia); DANIDA (Denmark); SIF (Singapore), mainly focusing on the exchanges of scholars and teachers 1.2 Organization Structure in FTU Research Competition” conducted annually by the MOET Over the last years, out of about 40 students’ research works submitted to this Competition, two have won First Prizes, seven have won Second Prizes, eight have won Third Prizes, and 23 have won Encouragement Prizes 1.5 FTU with International cooperation and projects International cooperation activities (ICD) of the school was further extended and deepened, many projects have been mined ICD to improve the qualifications of teaching staff, content innovation and development curriculum, consistent process of integration of higher education with the countries in the region and the world Thus, in the last stage, before the school's prestigious international partners has been significantly enhanced, opportunities for training and scientific research with the universities, the education and training facility in the world and in the growing area Starting from 2005, the number of partners from Europe, Australia and the Americas grew rapidly To date, the school's principal partners from the United States, Britain, France, Australia, Japan, Korea and China During this period, the University of Foreign Trade have the honor to welcome many senior leaders of the country to visit schools as Secretary of the US Secretary of State, Deputy Prime Minister of the United Kingdom, the Minister of Japan strategy See In terms of quantity, if taken number of memoranda and cooperation agreements with universities and foreign institutions as a measure to expand the network of international cooperation of the University of Foreign Trade, you can see works International cooperation has developed very fast If in the period 2000-2004, each school year just concluded was from to memorandum and cooperation agreement, starting from 2005, the number of memorandums of understanding and agreements for international cooperation started increase By 2010, the 24 school has 121 cooperation agreements with major partners and prestigious in the world On the basis of international cooperation network was developed in both width and depth, the FTU took advantage of the opportunity to vigorously promote the cooperation in all fields including exchange student exchange, faculty exchange, organization of international scientific conferences, joint research, joint training Specifically, by 2010 nearly 30 schools have joint training program with an international element The training program typical patience of the school may be mentioned are: - Joint training program LLM International Business taught in French collaboration with the University of Synthesis Francois Rebelais Tours; - MSc in International Business taught in English, links with the University of Latrobe (Australia); - Programme MBA collaborative project with the University of Nantes (France); - MSc Economics Asia - Europe partnership with the University of Rennes 2; - Joint training programs bachelor and master's link with the University of Bedfordshire (UK); - Advanced Program in International Economics in collaboration with the University of Colorado (USA); - Advanced Program in International Business Administration in collaboration with California State University Fullerton (USA); - The MBA program in logistics with the Norwegian School of Business; - Training Cooperation Program 1.5 + BA with Aomori Chuo Gakuin University (Japan); - Curriculum Bachelor financial management and services with Niels Brock Copenhagen University Business College (Denmark) 25 Besides, the number of foreign students enrolled at the University of Foreign Trade is increasing in recent years At present there are 700 foreign students come from China, Laos, South Korea, France, Mongolia, Germany, etc 1.6 Material facilities The FTU has been trying relentlessly to build the school into an institution of higher education and postgraduate condition, including the area auditorium, high-rise work area, dormitories, canteens, sport centers, stadiums with many modern facilities The school has a green - clean - beautiful, civilized environment, professionally Moreover, the FTU has always focused investing activities and library information Since 2005, in addition to regularly supplement the printed materials, the Library is continuously investing in electronic documents Currently, the library has a document which is quite diverse, rich serve the training and research of the school Library IT applications in the operational activities of library and information search service to readers The document processing is applied according international business standards The manager you read and manage document circulation is done by e-library software and barcode systems Due to the mode of operation innovation should serve the effectiveness of information - documents marked increase Formerly an average day library service are 100-200 turns you read the current average of one day library service from 300-400 plays readers Lecture hall have many tools which support to students and lectures can high quality during lesions 26 III Recommendation Development Vision 1.1 Organizational Structure Up to 2030, Foreign Trade University is the autonomy University, researchoriented and is one of the top universities of Vietnam in particularly and of the region in generally Organizational Structure of Foreign Trade University is recommended by our group as bellows: 27 1.2 Objective Strategy Follow our group, from now up to 2032, Foreign Trade University need to achieve the following goals a The prestige and the quality is kept firmly and raise; b Improving infrastructures, facilities, equipment for learning and teaching for students and staff c The quality of training is improved, some of quality of training programs will have reached the international standards; d Research capacity is developed and enhanced; e FTU will have become the autonomy University The teaching staff and managers have good morals, high career aspirations and The capacity reaches the national and regional quality standard; f The Culture of Foreign Trade University will have developed; 28 g Strengthening domestically and international cooperation to create good opportunity for students and staff will have learned, exchanged, acquired culture, knowledge, experience, etc from other universities and organizations; h Keep administrative procedures, registration subject procedures simple 1.6 Development Strategy 2.1 Deployment Methods a Establishing the authorized Committee to make plan and deploy plan effectively and qualitily Authorized Committee b This Plan is adopted and supplied budget c Strengthen the mobilization and efficient exploitation of resources in and outside the country 29 2.2 Implementation roadmap a The first Stage (2017-2022) This stage focus on reorganizing Human Resource Plan, Entrance Plan, Training Unit and raising the quality of training, infrastructures, facilities i Human Resource Plan STT Feature Planned Figure The number of 2015 230 2022 250 2032 300 administrative staff The number of official 530 570 800 teaching staff Overall, the number of administrative staves, official teaching staves, and highlevel teaching staves (PhD, associate professors, professors) will increase to meet the demand expand scale of Foreign Trade University as well as increase the quality teaching, learning and researching ii Entrance Plan iii STT Level Planned Figure 2015 30 2022 2032 College University International Education Master Postgraduate 3450 400 900 30 4000 500 1000 50 4000 700 1200 100 Overall, the scale of education and training of FTU increase Besides, with plan to expand new branch in Da Nang and new department, the number of teaching staves and students likely to increase largely iv Expanding Training Unit In 2020, Foreign Trade University will have opening Information Technology Department to enhance the education, training & researching capacity With Information Technology Department, Foreign Trade University will become more perfect about filed of education, training, researching, a primary training center which proving talent person for Vietnam v Quality of teaching and learning Foreign Trade University will enhance the quality of teaching and learning and learning by improving the quality of teaching staves - Increasing the number of PhD, Associate professors, Professor; - Increasing the foreign – teaching staves; foreign professional; - Importing the advanced training program from prestigious universities in the world - Creating many exchange program for teaching staves & student with lower fee vi Quality of infrastructures, facilities 31  Campus - Conducting investment, upgrade and maintain program regularly for A, D, E, H, G, VJCC, canteen, student hostel Building - Rebuild B building consists of 15-storey including:  The lecture hall with modern infrastructures, facilities  Office for teaching staff ( departments Offices)  Library ( self-study room)  E-learning room  Physical education room  Equipment and Facilities Foreign Trade University will have big budget to get some more up-to-date equipment as well as facilities as bellows:  Modern computer system as well e-learning system  Modern air-conditioning system  Modern furniture system  Modern toilet  Free filtered water  Free & strong internet 32  Convenient website system vii Reform in administrative procedures, registration subject procedures  Administrative procedures - Conducting survey to evaluate satisfaction level of staves and student about administrative procedures - Realizing public and transparent way for all of administrative - Checking administrative procedures from all of department as well office and keeping it simple  Registration subject procedures - Applying internet system for registration procedures - Reducing some of stage which is not necessary - Increasing human resource who taking responsibility for registration subject procedures viii Operation Management  Arranging lecture hall - After rebuilding B Building and upgrading and maintaining for A, D, E, H, G, FTU will have more than lecture hall This is advantages for reducing overload lecture hall - Having a more suitable program to arranging lecture hall  Arranging course schedule - Creating more opportunity for student who can get their schedule is the most convenient for them - Arranging course schedule which convenient for the student's learning process, not disturb the student’s learning process - Arranging course schedule which is more convenient for time of students b The second Stage (2022-2027) This Stage still continue improving quality of training, quality of infrastructures, facilities and focus on expanding new branches in Da Nang and establish some of company affiliated FTU 33 c The third stage (2027-2032) - Foreign Trade University continue to develop sustainable to meet the goals that: Quality-Effectiveness-Credibility-Professionalism-Modern - Make Foreign Trade University as Vietnam’s branch of some prestigious universities in the world 34 IV Risk External factors:  The Minister of Education and Training (MOET) defines framework for each educational sector for the university including the content structure of courses, training timeline, the proportion allocated training time created between subjects, between theory and practice, internship Based on the framework programs, colleges and universities determine curriculum of their schools  New plan for the framework program may not fit, no new adaptation period should lead to decreased quality of education  Foreign Trade University has recently become independent on finance without much time to plan for this change It may lead to inefficiency and waste  FTU need to plan and test before implementing and make provisions Internal factors:  In case finance and resources aren’t enough to carry out reformation and investment To build more infrastructure, broaden the base, as well as procurement of equipment and new technologies need lots of resources Due to the financial autonomy means that subsidies from the Government were cut down Thereby it may lead to a half-hearted independence finance of FTU  Plan to finance in a new direction, meaning receive less or no aid from the government  Deploy profitable programs in FTU  Promote open  Promote open companies in universities, increasing revenues for schools  Call for support and investment from alumni, students’ parents 35  Call to attract investment from businesses  Documentation and procedures for construction permits of expanding and improving the facilities, equipment and opening of the new facility that is not licensed  for the worst case to happen, the case that is not licensed  Review and understand deep circulars, issued new laws to try to legitimize the paperwork and procedures  Increased negativity Due to financial autonomy, it’s also the first time for university itself to conduct achievements, evaluation and training programs enacted college degree, undergraduate, master's, PhD; self-determined enrollment targets; print blank diplomas and degrees for all but the level of training that can lead to increased negativity  Develop organizational apparatus capability, strong and clean  Tuition fee is increasing, leading to the failure to attract good input  The right to autonomy and self-responsibility has not been defined in a fully empowered in accordance with the law, therefore, the university fails to promote the initiative and creativity in action 36 V Reference Allen 2012, Vietnam Legal Update, [online] Available at: Alesina, Alberto, SuleOzler, NourielRoubini, and Phillip Swagel.1996 Political instability and economic growth Journal of EconomicGrowth 1(2): p189-211 DATAMONITOR, (2009) COUNTRY ANALYSIS REPORT:Vietnam In-depth PESTLE Insights [online] DATAMONITOR Available from: http://web.ebscohost.com/bsi/detail?vid=7&hid=14&sid=61742d04-c17f-43a39498- 5156a5e86ca9%40sessionmgr4&bdata=JnNpdGU9YnNpLWxpdmU %3d#db=buh&AN=47226922 [Accessed October 2015] Dr Jo Beall,2012, The shape of things to come: higher education global trends and emerging opportunities to 2020, [online] Available at: [A ccessed October 2015] Eoin Costello, Tanya Nash, Kathryn Kavanagh and Suzie Smyth, Louis Boyce,2010, International Marketing Environment Study of Vietnam, pg4) RESAREAS – the Cooperation Network or Research o Non-European Areas , Political Instability in Southeast Asia, 2013, p.9 and 10 Trading Economy, Vietnam Inflation Rate, [online] Available from: [Accessed October 2015] 37 Vietnam Political Situation 2008 [online] : SIGN (Published 2001) Available at: [Accessed October 2015] VGPNEWS, 2011, PM highlights development strategy for 2011-2020, [online] Available at http://news.gov.vn/Home/PM-highlights-developmentstrategy-for-20112020/20111/9767.vgp [Accessed October 2015] 38 ... Affairs – Foreign Trade The campus of the University of Foreign Affairs – Foreign Trade was in the current location of both Foreign Trade University and Institute of Foreign Affairs The University. .. – 1984: Foreign Trade University On the 14th August, 1967, Prime Minister Pham Van Dong signed a Decree to split the University of Foreign Affairs -Foreign Trade into the University of Foreign. .. Ministry of Foreign Affairs and Ministry of Foreign Trade There were two faculties in the university, Faculty of Foreign Affairs and Faculty of Foreign Trade During the war time, the university