joint stock commercial bank for foreign trade of vietnam vietcombank chau doc branch tan chau transaction office

UNIVERSITY OF ECONOMICS AND LAW FINANCE AND BANKING FACULTY WORK EXPERIENCE REPORT JOINT STOCK COMMERCIAL BANK FOR FOREIGN TRADE OF VIETNAM VIETCOMBANK CHAU DOC BRANCH TAN CHAU TRAN

UNIVERSITY OF ECONOMICS AND LAW

FINANCE AND BANKING FACULTY

WORK EXPERIENCE REPORT

JOINT STOCK COMMERCIAL BANK FOR FOREIGN TRADE OF VIETNAM

VIETCOMBANK CHAU DOC BRANCH TAN

CHAU TRANSACTION OFFICE

Yen

STUDENT : Tieu Huynh Quy

Man

STUDENT ID: K214041246 CLASS: K21404CA

TP.HCM, /2023 UNIVERSITY OF ECONOMICS AND LAW

FINANCE AND BANKING FACULTY

WORK EXPERIENCE REPORT

JOINT STOCK COMMERCIAL BANK FOR FOREIGN TRADE OF VIETNAM

VIETCOMBANK CHAU DOC BRANCH TAN

CHAU TRANSACTION OFFICE

TP.HCM, /2023

PHỤ LỤC 4: MẪU PHIẾU NHẬN XÉT CỦA GIẢNG VIÊN HƯỚNG DẪN TRƯỜNG ĐẠI HỌC KINH TẾ - LUẬT CỘNG HÒA XÃ HỌI CHỦ NGHĨA VIỆT NAM

KHOA TAI CHINH - NGAN HANG Doc lap — Tw do — Hanh phic

PHIEU NHAN XET CUA GIANG VIEN HUONG DAN

Giảng viên hướng dẫn (Ký, ghi rõ

họ tên)

TABLE OF CONTENT

CHAPTER 1: OVERVIEW OF VIETCOMBANK Q2 He, 2

1 General mformation about the cÌI€Tif: i2 21221121121 351521221 1111211118111 1 re 2

3 Key products and business results of Tan Chau Transaction Office - Vietcombank Chau Doc Branch - - - LG 1 22212111111 1121 11 1111925111111 ng ta 7 CHAPTER 2: DESCRIPTION OF BUSINESS PROCESS AT VIETNAM BANK FOR FOREIGN TRADE VIETNAM CHAU DOC BRANCH TAN CHAU I9 b.\(089I9)09)30i0 11 5 9

1 The process of lending to individual customers at VCB Transaction Office Tan ôi (.+A A1 9

2 Description of internships and recruiItment trends of the Bank - 10 2.1 Description of1nternship Job - 2c 2 2122211112111 1211111111111 11115211112 10 2.2 Comments on the assipned _WOrĂ 5 2 0 2011202111011 112211 11221111112 22 10 PIN cvyn 200i T0 “43433 10 2.4 Career orientation after 1nternsHIp - 2 222211211111 12211 1115211111222 11 CHAPTER 3: CONCLUSIONS HH HH HH HH HH HH 12

ACKNOWLEDGEMENT

To successfully carry out the training process from June 16",

2023 to the end of June 20", 2023, in addition to my efforts, | have received a lot of great and meaningful help | would like

to express my sincere thanks to Lecturer, Dr Nguyen Hai Yen for always being present and dedicated to guiding, instructing, and responding to our questions immediately during the four months of the course as well as spending time

to share valuable comments and advice to help me complete

my internship report

At the same time, | would also like to express my sincere thanks to the Board of Directors of Joint Stock Commercial Bank for Foreign Trade of Vietnam Tan Chau Transaction Office Chau Doc Branch, my Supervisors Mr Dao Nguyen Huy Quan,

Mr Nguyen Van Hiep and all staffs in the Credit Department and Service Department for creating favourable conditions for during the internship period, as well as for giving ideas and supporting me to complete this report

LIST OF FIGURES

Figure 1: Management structure of Joint Stock Commercial Bank for Foreign Trade

Of Vietnam 110 2019 001 a4 4 Figure 2: Organization chart of Vietcombank Tan Chau Transaction Office, Chau DOC BYACH cece ccccctceeete ett e tee te cnet cnet cee tceceesceetneteeecceeceeecssieecuetieesneiesiersteesiteties 7 Figure 3: Business results of Tan Chau Transaction Office - Vietcombank Chau Doc Branch in the period from 2019 to 202 nh nhàng hen 8 Figure 4: Road to promotion when working as an apprentice for risk management

SE nh nh hà kh HH KH KH KEE151111111 15111111111 kg ll

LIST OF TABLES

lable 1: Functional description of all departments in Vietcombank Chau Doc

lable 2: Data showing the business activities of VCB Tan Chau Transaction Office between 2021 and 2()2 SH HH HH HH kh co 8

INTRODUCTION

Practice is an activity in which students go to specific businesses or clients to have a more accurate view of the major that students are studying In addition, it also helps students better orientate themselves about their future and career to outline, the self development roadmap to meet the conditions to get a title that is suitable for them

With 60 years of operation, the Joint Stock Commercial Bank for

Foreign Trade of Vietnam (currently Known as Vietcombank) has

achieved a strong position and certain successes in the Vietnamese economy

Introduced by the University of Economics and Law, | was able to participate and learn from a 3-day internship at Vietcombank Tan Chau Transaction Office - Chau Doc Branch Under the enthusiastic and dedicated guidance from my colleagues at the agency as well as from

my lecturer Dr Nguyen Hai Yen, | have had useful practical experience and professional knowledge about lending and transactions in a particular bank with customers in reality

One of the reasons that highly motivated me to join in Tan Chau Transaction Office - Vietcombank Chau Doc Branch is it has been a long time since | knew this bank in my secondary school years, | had the opportunity to do some simple transactions at this office meeting talented staffs here, therefore, | was extremely curious about the major Finance and Banking , | had the time to both review my memories as well as fulfill my childhood dream of entering this place not as a customer

Because the training period is only 3 days, the limitation of in-depth information and practical activities is almost inevitable It is clear to say that | extremely appreciate receiving your valuable comments and

feedback so that | can improve myself better in the next reports in my lifelong academic career

MAIN CONTENT

CHAPTER 1: OVERVIEW OF VIETCOMBANK

1 General information about the client:

1.1 Information of Joint Stock Commercial Bank for Foreign Trade of Vietnam:

1.1.1 Development history of Vietcombank:

Joint Stock Commercial Bank for Foreign Trade of Vietnam, formerly known as the Foreign Exchange Department under the State Bank of Vietnam, was Officially put into operation on April 1st, 1963

As of June 2, 2008, Vietcombank officially operated under the model of

a joint-stock commercial bank With a_ history of 60 years, Vietcombank has more than 600 branches and transaction offices with 22,599 employees Besides, Vietcombank also developed an Autobank system with more than 2,500 ATMs

1.1.2 Business lines, type of enterprise, contributed capital, legal representative

Type of enterprise: State-owned enterprise

Line of business: Banking business

Charter capital: 47,325,165,710,000 VND (2022)

Legal representative: Pham Quang Dung

1.1.3 Mission and vision:

Vietcombank has the vision to 2030 is be the biggest bank in Vietnam and become one of 100 major banks in Asia, one of the 300 largest

financial banking groups in the world, and one of the 1000 biggest listed worldwide companies that contribute to Vietnam’s banking industry

There are 6 missions that Vietcombank wants to complete by 2025 including being the best on the scale of profit and non-credit income; being the first place at customers’ feedback; being the best in retail and investment bank; being the first place in human recourse qualification; being the first place in the digital bank and best in risk administration

1.1.4 Core value: Vietcombank has 6 main core values consisting of:

“Innovative” to give its customers real values; “Continuous” to expand its customer base - its most valuable asset; “Caring” as the way to serve its customers; “Connected” for integration into regional and international financial sector; “Individual” to remain unique and best in value and quality; “Secure” to safeguard its customers’ and shareholders’ interests

1.2 Development history of Vietcombank Chau Doc Branch and Tan Chau Transaction Office:

Starting from 1994 until now, An Giang, one of 10 provinces where Vietcombank expanded its branch networks the fastest at that time, has had 2 branches and 8 transaction offices located in 5 districts in the area with 16 ATMs spread across large and small transaction points

Consequently, the Joint Stock Commercial Bank for Foreign Trade of Vietnam Chau Doc Branch was established in 2006, and three Transaction Offices affiliated to the branch, Tinh Bien, Tan Chau, and Chau Phu, were respectively established

In particular, Tan Chau Transaction Office was established on May 15th, 2009 with a scale of 1000 customers, mostly in the credit and

transaction segments inside and outside Tan Chau Town Tan Chau Transaction Office devotes special attention to customers who are residents and business households not only in Tan Chau Town but also

in neighbourhood areas such as Hong Ngu District, Phu Tan District, and An Phu District

With 14 years of operation, Tan Chau Transaction Office has won several awards as follows:

In 2012, they were awarded a Certificate of Merit by the Bank's General Director for excellently completing the task

In 2013, they were awarded the Certificate of Merit by the Bank's General Director

In 2014, was awarded a certificate of merit by the Bank's General Director for excellently completing the task

In 2015, he was awarded a certificate of merit by the Bank's General Director for excellently completing the task

In 2017, he was awarded a certificate of merit by the Chairman of the Bank's Board of Directors for excellently completing business activities

In 2021, the Chairman of the Board of Directors awarded the certificate of merit for successfully completing the task

departments:

2.1 Overview of the organizational structure of the Joint Stock

Commercial Bank for Foreign Trade of Vietnam (Vietcombank):

Resources Division

Figure 1: Management structure of Joint Stock Commercial

Bank for Foreign Trade of Vietnam in 2019

2.2 Overview of the organizational structure of Vietcombank Chau Doc Branch and Vietcombank Tan Chau Transaction Office:

2.2.1 Vietcombank Chau Doc Branch: including a total of 84 employees with 6 departments and 3 transaction offices

Table 1: Functional description of all departments in Vietcombank

Chau Doc Branch

Department name Functions of the department

; Dealing with customers at the counter, paying bills,

exchanging foreign currencies

Locating in a two-floor building, due to the small scale of the

departments, namely Service and Credit

2.2.2.1, Chief of office: including 1 Manager and 1 Vice Manager

Daily management of professional activities of the bank following the process and regulations of Vietcombank from time to time

Manager: assumes the role of representative of the Transaction Office,

in charge of approving important credit documents

Vice Manager: in charge of approving large transactions of customers

at the Service Department

2.2.2.2, Service Department: there are 4 employees at 4 counters respectively

In counter 1, a teller is in charge of opening accounts, looking up account information, and directly performing card transactions: receiving, guiding procedures, handling operations; make reports as required

In counter 2, a teller is in charge of directly managing accounts and dealing with customers under VND 50 million (small wire) Directly pay remittances to customers (without bank accounts), notify and print documents for customers; receive customer files for international money transfer (outbound) from customers or from_ relevant departments at the Branch to transfer to the Head Office (for branches

that are not assigned international remittance limits)

In counter 3, a teller is in charge of directly managing accounts and dealing with customers over VND 50 million (big wire) Disburse loans

to customers based on approved disbursement documents; Collect debt and collect interest at the request of the Sales Department

In counter 4, a treasurer is in charge of cash inventory of transactions over 50 million and valuable papers

completeness, and correctness of transaction documents; strictly complying with regulations, professional processes, authority, and security regulations in all transactions with customers; implementing adequate internal controls before completing a transaction with a client; take full responsibility for self-checking for compliance with the regulations of the State and VCB in the operational activities of the Department, ensuring the safety of money and assets of the bank and

Mr Doan Nguyen Huy Quan Manager

Mr Lu Hung Loi Vice Manager

Service Department Sales Department

Credit Officer

3 Key products and business results of Tan Chau Transaction Office - Vietcombank Chau Doc Branch:

In addition, Tan Chau Town is a new countryside have a large number

of customers, whose majority are in agriculture, animal husbandry, and permaculture farming Hence, the market segmentation of this office is toward customers, who are more than 18 years old, and have

a demand to lend money to develop their business activities

According to Tan Chau residents’ career, Tan Chau Transaction Office has 2 main areas to focus on Chief of these is that opening saving accounts, and credit cards for residents who are wealthy and are fully effort to develop their businesses

The rest of the key products are types of loans that can be served to residents who have a poor crop and have the desire to build up their

10

business one more time within that year For example, the crop failure led to the shortage of Mr Tuan’s daughter's tuition fee, he could go to Vietcombank Tan Chau Transaction Office to lend money for his daughter's fee and started a business process with Credit Department Having been established for 14 years, Tan Chau Transaction Office has several permanent customers in both saving and loan criteria

Table 2: Data showing the business activities of Vietcombank Tan Chau Transaction Office from 2019 to 2023

Content 2019 2020 2021 2022 2023 (estimated) Revenue 12.4 10.8 14.5 20 25 Expense 9 8.8 10 12 14 Profit before tax 3.4 2 4.5 8 II

@ Revenue @ Expense Profit

Figure 3: Business results of Tan Chau Transaction Office - Vietcombank Chau Doc Branch in the period from 2019 to 2023