(TIỂU LUẬN) BUSINESS IMFORMATION SYSTEMS AND PROCESS KEY FEARTURES AND SOLUTIONS OF NHANH VN SOLFWARE TO IMPROVE THE EFFICIENCY OF CORE PROCESSES

VIETNAM NATIONAL UNIVERSITY, HANOI INTERNATIONAL SCHOOL BUSINESS IMFORMATION SYSTEMS AND PROCESS LECTURE : Lê Duy Tiến CLASS : INS2037.03 RESEARCH GROUP : Group 12 GROUP MEMBER : No Full name Student’s ID Lê Minh Hải 20072903 Hồ Phương Linh 19071401 Nguyễn Thu Phương 19071478 Trần Phương Thảo 20070983 Nguyễn Văn Tú 19071546 Hanoi, January 2022 WORK BREAKDOWN STRUCTURE: Full name Lê Minh Hải Individual contribution Section Support idea Hồ Phương Linh Section + Section Support idea Nguyễn Thu Phương Trần Phương Thảo Nguyễn Văn Tú Section + Section Make and Edit report Support on Section Section Support idea on DSS Timeline On time Rate 100% (15/01/2022) On time 100% (15/01/2022) On time 100% (15/01/2022) On time 100% Section (15/01/2022) On time 100% Support idea on DSS (15/01/2022) TABLE OF CONTENTS WORK BREAKDOWN STRUCTURE: TABLE OF CONTENTS SECTION 1: INTRODUCTION 1.1 Introduction about the company 1.2 Problem and the Purpose of the report SECTION 2: BUSINESS MODEL CANVAS SECTION : BUSINESS PROCESS 10 1.1 Company’s functional areas and its business processes 10 1.2 Core business process which is a cross-functional business process of company with detail explanation 10 SECTION 4: KEY FEARTURES AND SOLUTIONS OF NHANH.VN SOLFWARE TO IMPROVE THE EFFICIENCY OF CORE PROCESSES 12 4.1 Introduction about Nhanh.vn 12 4.2 Order management problems and solutions 14 4.2.1 Sale/Store management system 15 4.2.2 Fanpages management system 17 4.2.3 Delivery management system 18 4.2.4 API of E-Commerce Platforms 18 4.3 Employee managent problems and solutions 19 4.3.1 Saler management 19 4.3.2 Customer care and Marketing 20 4.3.3 Statistics and Accounting report 21 SECTION 5: BUILDING DSS 22 SECTION 6: CONCLUSION 24 REFERENCE 25 LIST OF FIGURE Figure 1: Core business process .11 Figure 2: Closed cycle of omnichannel sales management method .12 Figure 3: Item Status view 15 Figure 4: Billing .16 Figure 5: Orders Status 16 Figure 6: Messages 16 Figure 7: Campaign Settings 16 Figure 8: Accounting View .17 Figure 9: Analytic view 17 Figure 10: Employees management .17 Figure 11: Delivery process 18 Figure 12: Original Data 22 Figure 13: Goal Seeking 23 Figure 14: Goal Seeking 23 Figure 15: Scenario Summary 24 Figure 16: Business Graphic 24 LIST OF TABLE Table 1: Business Model Canvas Table 2: Company’s functional areas and its business processes 10 SECTION 1: INTRODUCTION 1.1 Introduction about the company Shop Kio Fashion with the website name Kiofashion.com is an online fashion shop established on December 15, 2021 Kio Fashion develops an online sales system, delivers goods to consumers nationwide in order to create maximum shopping convenience for customers Derived from the idea of bringing perfect beauty and easy shopping convenience to consumers nationwide At the same time, so that customers have many options for their own fashion style The products at Keng Fashion are searched by the shop owner to select a variety of designs according to the most "HOT" fashion trends on the market Kio's product lines are constantly diverse in styles and designs from shirts, t-shirts, jackets, vests, jeans, trousers, khaki pants to extremely stylish fashion accessories, socks and socks both create perfect beauty, modern, stylish for young people Products are imported directly from prestigious fashion labels of Hong Kong, Shanghai, and Guangzhou with the criteria "No intermediaries - Reasonable prices - Guaranteed quality" • Vision Kio Fashion aspires to become a website providing prestigious, quality and best fashion products for all audiences nationwide Make Kio Fashion website a favorite and frequent online shopping place of customers • Mission "We will satisfy you with maximum service - minimum spending" • Strengths - The staff is enthusiastic, dynamic, adaptable and flexible to the circumstances - Always update new styles, trendy fashion - Communication on many quality advertising channels 1.2 Problem and the Purpose of the report Nowadays, in the digital age, fashion stores "race" for online business, multi-channel sales, and new business trends At the same time, the application of technology solutions to sales is extremely necessary and is one of the decisive factors for the success of fashion stores One tool to help manage all business activities A tool that constantly updates with new sales features A tool to provide solutions for online sales management, multi-channel sales, minimize errors, loss of revenue And a lot of features are integrated in one smart software The purpose of this thesis is to explicitly research and consider business process of our company Based on studying the current state of Kio Fashion Company business information systems and processes The study analyzes the business information systems and processes which are outdated in online sales operations Thereby, giving some suggestions and solutions that can create an appropriate and practical information system for the company's operations to maintain and strengthen their market position SECTION 2: BUSINESS MODEL CANVAS BUSINESS MODEL CANVAS Key Partners Key Activities Value Propositions Customer Relationships Customer Segments - Logistics Service Providers – Firms that provide logistics services; they include line haul service providers, warehouse operators, and express delivery service providers - Marketing: Implement promotional activities to increase recognition as well as find and attract customers - Fashionable clothes - Brand through social media - Sentimental attachment to - clothing/ accessories - Men - Suppliers – Firms that provide product for company; the factory offers a variety of clothes at reasonable prices - Marketing Affiliates – Firms that promote the company’s sellers by placing marketing Sales: consulting, sales Product Product diversity: offering a wide of variety of choice to consumers Customer service: Ensuring customer segments are satisfied - Warehouse & Logictisc: Sound logistics and speedy delivery - Accessories - Reasonable price - Quality - Support and promote online shopping during covid Friendly community consumer - Women - Children displays on their platforms (websites, mobile apps, etc.) The company provides sales management software solutions: provide high-tech software to make the management process smoother - Finance and Accounting: Sales profit management Key Resources Channels - The Brand Online: - Client data - Social Media - Community of buyers - E-commerce platforms - Website - Staff Cost Structure Revenue Streams - Variable: Labor, shipping/packing, warehouse - Fixed: Rent, marketing, salaries and utilities - Profit is 2/3 of revenues (Instant payment) Designed by: The Business Model Foundry (www.businessmodelgeneration.com/canvas) Word implementation by: Neos Chronos Limited (https://neoschronos.com) License: CC BY-SA 3.0 Table 1: Business Model Canvas SECTION : BUSINESS PROCESS 1.1 Company’s functional areas and its business processes FUNCTIONAL AREA BUSINESS PROCESS Warehouse • With clothes imported from China: after the goods arrive at the port, they return to the Vietnamese warehouse, check the quality as well as the quantity, disassemble the shipment and divide the number of models Sales & Marketing • • Marketing: set up a campaign, set a target, locate a group of potential customers, then run the campaign to pull customer data Sales: After the marketing pulls in the data, the seller is responsible for advising on product details and selling them to customers Finance • Managing the company's capital Accounting • Its responsibilities include accounts, paying bills, billing clients and customers, tracking assets and expenditures, managing payroll and keeping track of critical tax documents HR management • Hiring employees Evaluating employees’s job performance Enrolling employees in benefits plans • • Customer care department • • Handling complaints from customers about faulty, redundant or missing or wrong orders Taking care of customers after purchasing Table 2: Company’s functional areas and its business processes 1.2 Core business process which is a cross-functional business process of company with detail explanation 10 Digital Marketing Set campaign and target, run ASD Customers Interest products Customer file Order success Has received goods Pay: Cash/transfer Customer care deparment Sales Get product information and advice Check quantity of product in warehouse Collect customer information to make orders Ware Imported consignment Peel off each type of product Pack and send to the delivery unit Revenue summary at the end of the month Payment of receipts and payable expenses house Finacial and Account Verific order successful Order tracking: delivered or delayed Handling complaint orders Figure 1: Core business process The digital marketing department builds marketing strategies for products, communication programs, and promotions according to the company's orientation Plan and target, implement advertising campaigns for the Company's products on Online channels The digital marketing department builds marketing strategies for products, communication programs, and promotions according to the company's orientation Plan and target, implement advertising campaigns for the Company's products on Online channels At the end of this program, the digital marketing department will collect a file of customers who are really interested and have a need to use the company's products Then, Sales Department receives customer information to advise products, create and send orders The warehouse department directly checks the quantity of products to be sold from the sales department If they successfully close the order, the warehouse department continues to package and send to the customer The customer care department will track the order journey and handle customer complaints It is then passed to the Accounting Department to check the customer's credit when approved will generate an invoice for the customer After credit approval, this department will summarize the revenue and make accounting SECTION 4: KEY FEARTURES AND SOLUTIONS OF NHANH.VN SOLFWARE TO IMPROVE THE EFFICIENCY OF CORE PROCESSES 4.1 Introduction about Nhanh.vn Figure 2: Closed cycle of omnichannel sales management method Nhanh.vn is there to solve problems for shop owners and sellers For a shop owner, when starting a business, it is usually a small business, so when it comes to managing products, revenue and expenditure records, employees, etc., it is not complicated 12 However, when you have a stable business and want to expand your business model, things like the above are very difficult to manage, if not careful, it will lead to loss of goods, unclear cash flow, failure to manage all employees salesperson, As for the sales person, one day must know clearly the amount of goods sold, the revenue sold and when the shops sell online, they also have to check the customer's inbox as well as the quantity of goods sold on Facebook, e-commerce platforms to close orders and deliver to customers Therefore, it will sometimes lead to missed orders, not enough statistics on the amount of goods they have sold, customer information may be wrong,… This is a multi-channel sales management software - a tool to help manage business easily with technology to store and process data anytime, anywhere Help managers track and control business in the most effective way, help salespeople work faster, more productive work Currently, Nhanh.vn is a chain of four-in-one service sales management solutions including: sales management software, web design, Facebook page management software and shipping services • Manage all sales channels Nhanh.vn has the function of “Synchronizing” data (customer information, products, inventory) on all sales channels: Facebook, stores, Website, e-commerce platforms (Lazada, Shopee, adayroi, vatgia) ) is trusted by many brands This feature of Quick.vn allows users to most of the sales work on just one software Just put product information ONCE ONLY on Facebook store, Website, Zalo and ecommerce platforms will be updated accordingly In addition, Nhanh.vn also helps shop owners control goods accurately to "each location" with the feature of managing goods with separate barcodes (IMEI) to help pick up goods and find goods for customers fast, save more time Just SAVE customer information ONCE ONLY, customer information will be saved and appear in the next transactions in channels Just ENTER the inventory number ONCE, the inventory number will be updated accurately on all sales channels Only need SOFTWARE, control revenue at all channels for shop owners to actively control effective channels, thereby having appropriate development directions for that channel Just need SOFTWARE, check stock on all warehouses at the same time With just a barcode, a Nhanh.vn account staff can set up and check inventory at the same time at many stores Besides, after the goods check process is over, Nhanh.vn automatically aggregates the single inventory checks on the system into a general inventory with accurate reports of each item type for shop owners to easily follow tracking capture Thanks to that, the actual inventory is counted quickly and accurately, without wasting time manually counting Support with management software also helps you cut from to warehouse employees • “Actively” chooses many different shipping units 13 Nhanh.vn helps you connect with shipping units quickly, easier and simpler thanks to the full initiative in deciding the carrier, shipping fee and COD payment time (Nhanh.vn transfers) COD times/month for shop owners) By manually choosing the optimal shipping unit, you can save on the difference between carriers Besides, Quick.vn offers you regular discounts and incentives of each carrier - At least 5% in the first months of use Therefore, you can save up to 20,000 VND/each order At the same time, Nhanh.vn staff will work directly with the shipping unit until the order is delivered to the customer Therefore, any errors arising during the delivery process will be handled in a timely manner, ensuring that the goods reach the customers in the most convenient way • Manage multiple Fanpage, Website Owning many Fanpages/Sales Websites makes many shop owners in trouble when they miss customers, lose customers because they can't reply or can't hide comments containing customers' phone numbers Convenient sales management software Nhanh.vn solves all these problems with preeminent features: Comment/inbox management: Automatically download comments, separate inboxes of messages, comments and chat items for easy management to avoid order errors Mark which orders are closed, avoid duplicating customers Hide facebook comments to avoid customer robbery: Automatically download, hide comments with content that the store wants to hide, minimizing customer robbery Protect customer reputation Auto reply: Nhanh.vn supports creating many sample messages at the same time and proactively sending them to customers Customer information management: Automatically get customer information to create orders or classify customers as required 4.2 Order management problems and solutions When it comes to maintaining a business, there are lots of tasks and adjustments that require both constant mental awareness as well as business insights It is safe to say that running a business is tough While managing the shop and storage, many things could go wrong For example: • Missing/Duplicated selling order • Confusing item status in storage (Selling, stocking/not for sale, Selling at a discount, complimentary item, ) • Confusing types of item, this occurs when there are lots of similar items • Items in stock don’t add up, items are lost due to thieves or mistakes made by staff or other entities 14 • Keep track of how long the consignments stayed in storage • And the list goes on and on Our traditional tool - excels would get the job done, but it would be a tremendous amount of wasted resources which is not optimal for the business A blunt knife can not be efficient as a sharp knife Therefore, innovations have to be made “Nhanh.vn” is a useful tool that simplifies your tasks list, gives you a better viewpoint of the big picture while improving your influence on business operations in general • Nhanh.vn helps save time and cost: Employees work with fewer tasks, lowering the chance of them making mistakes while boosting efficiency Nhanh.vn is also only 20 times cheaper than a dedicated supervisor wage • Minimize loss of goods: Nhanh.vn customers experience a reduction of goods loss by 50% on average Nhanh.vn System provides accurate, transparent information with a quality ranking system • Support decision-making process: With a constant update on the store status, managers can easily make business decisive decisions Nhanh.vn currently provides types of services: • Sale/store management system • Fanpages management system • Delivery management system • API of E-Commerce Platforms 4.2.1 Sale/Store management system This is a powerful tool that provides many features to manage your store: • Manage received goods, sold goods, storage distribution, and storage transfer logs Figure 3: Item Status view • Selling logs services: Fast calculation, receipt printing, with barcode scanner and barcode storage system 15 Figure 4: Billing • Order management and Delivery: Connect delivery firm with each order, autoassign staff to each order • Customer care and ranking system: Classify customers by their contribution point, Mailing/SMS services function automatically with our manager in the driver seat • Discount campaign settings, allow you to customize discount percentages and additional benefits to customers • Smart accounting services that observe money flow and give you transparent Figure 5: Orders Status Figure 6: Messages Figure 7: Campaign Settings 16 reports Figure 8: Accounting View 80 types of reports and customizable reports to help you make the best decision possible • Figure 9: Analytic view • Privilege settings that allow your firm to work on one platform but maintain integrity and control over your employees Figure 10: Employees management 4.2.2 Fanpages management system It is very efficient and common that one business usually runs many facebook fanpages to boost sales However, managing dozens of fanpages might get confusing Nhanh.vn got you covered, Nhanh.vn Services allow you to manage many fanpages at the same time while includes storage synchronization, COD delivery services to boost success order rate Fanpages management services also come with handy features such as: 17 • Automatically classify comments, inbox • Hide offensive and unwelcomed comments • Sample messages allow quicker conversation • Custom Image library for efficient communication between your staff and customers • Auto classifies conversation and automatically harvests customers’ Facebook information • Efficiency reports for analysis 4.2.3 Delivery management system As said above, Nhanh.vn has its delivery system solution for our firm Nhanh.vn offer a closed system of delivery come with delivery status observation Figure 11: Delivery process 4.2.4 API of E-Commerce Platforms There isn’t hidden knowledge that online selling on E-Commerce platforms has become the trend nowadays and for a good reason too E-Commerce platforms are cheap, efficient, and trustworthy Especially when you combine many E-Commerce platforms at once However, there are still desynchronization problems and inconveniences in management This is where Nhanh.vn comes in with it features: • Connect all platforms such as Shopee, Lazada, Sendo, Tiki, for easy management 18 • Synchronize your storage, discount plans with E-Commerce platforms’ settings • Manage successful orders, canceled orders, refund requests, set delivery statuses to avoid package loss • Keep track of COD statuses of items, confirm that the order has been paid and more, the beauty of these kinds of services is that you can order a customized version of the services to best suit your firm Combine with such a reasonable price, I would say Nhanh.vn is a great solution to replace traditional excels and old communication, management methods 4.3 Employee managent problems and solutions 4.3.1 Saler management Team sales is one of the most important parts of the business, their work performance determines the success of the business as a whole However, in terms of traditional sales staff management, it may lead to some problems as follows: The relevant data cannot be accurately calculated: In sales, there are numbers that, if only manually counted, will be difficult to evaluate the effectiveness of sales methods, the points are the following data items: • KPI/employer • Commission percentage • Sales made in one shift • Customer conversion rate • Cost per potential customers/convert • Hot selling and cross selling • Customer loss rate • Net Promoter Score (NPS - Customer Satisfaction Index) These indicators are of great significance to help managers give the most accurate view of their employees, which employees have better work force than the general public, and which employees did not meet the requirements of the job From there, the manager can easily make decisions about reward, or punishment, salary deduction,…etc Human resource management is very important, if not strictly managed, employees can sell goods at higher prices to pocket the difference, lose goods, etc Nhanh.vn can decentralize employees in different groups, making it impossible for employees to view input prices, inventory or reports, and also not edit data With such great features, employee management will be much easier and more transparent 19 The features of Nhanh.vn can help you evaluate the capacity and working efficiency of employees Monitor employees closely, closely all activities of employees Including managing all employee information: add, edit, delete employee data, assign permissions to employees, etc Monitor and report working activities, work productivity, sales and statistics on invoices sold by each employee in a day, a month, a quarter, a year 4.3.2 Customer care and Marketing Customer care management is one of the stages that plays an important role in the success of an online sales business Because the key to the success of a business lies not only in product quality but also in customer satisfaction In the field of customer information management, if follow the manual method, it is easy to make mistakes, typically the following problems: • Not having a comprehensive view of the customer • Difficulty in exploiting potential customer data • Easy to lose customer information when sales staff quit • Important customer-related information is not shared in a timely manner • Manually reported customer information • Missed or forgotten customer feedback • Handle customer issues individually and sporadically • Customer Service cannot keep track of all customer-related problems that occur every day In fact, 80% of a store's revenue comes from old customers, and it's far more costeffective to take care of old customers than it is to find new customers Therefore, understanding the customer is very important Nhanh.vn categorizes customers by group, classifies customers according to cumulative totals, helping you to have policies suitable for each separate customer tier Nhanh.vn system helps you take care of customers as well as send marketing messages The system automatically classifies customers, offers programs for customers Create flexible marketing programs and help you build your brand across multiple sales channels Nhanh.vn can count the number of people entering the store and declare the percentage of buyers/people entering From there, you can accurately control the sales progress of your store and flexibly use promotions and gifts to promote 20 customers' purchases In addition, Nhanh.vn automatically calculates discounts according to promotions, making the sales process more convenient for both sellers and buyers Nhanh.vn's customer management functions include: • The functions of customer information management, arrangement and organization change by group • Function to search for customer information by name, group, email, phone number, address, • Update information as well as track the purchase and sale history of customers • Support to import data by Excel files with large content • Manage customer levels and groups • Management of customer card codes • Manage customer care history such as giving points, deducting points, accumulating money, after-sales surveys, texting, calling and emailing, Gift management, gift debt list • 4.3.3 Statistics and Accounting report General accounting plays a very important role for businesses Most businesses need a general accountant to solve problems related to finance in the company in the most accurate way The general accountant's job provides businesses with information on ongoing production and business activities as well as monitoring market developments in order to better manage the business General accounting helps managers understand the operational situation of the business, so that they can make the right decisions in a timely manner for production activities With many years of practical experience with thousands of products and sales management software, Nhanh.vn has more than 100 different types of reports that always thoroughly optimize the benefits that customers need in statistics and Report on the entire business activities: Report revenue by day, month, quarter and year • Detailed revenue reports of each salesperson by day, month, quarter, year • Report the status of import and export goods over time • Report inventory norms over time • Report defective product warranty status • Report old and new customers and suppliers • Debt report • Report purchase history, import, export goods • Report revenue, detailed business performance by week, month, quarter and year in an intuitive way, or as a comparison chart 21 • Compare business performance by week, month, quarter, year, Accounting function for revenue and expenditure management from Nhanh.vn sales software: • Manage and report in detail revenue and expenditure items by day, month, quarter and year • Manage payment receipts, credit reports, • Manage accounts receivable from customers, suppliers, • Payment management, • Make a number of accounting transactions based on self-created accounting accounts of enterprises, • Provide fund transfer, entry of debt at the beginning of the period, • Manage payment appointments for customers, suppliers, • Save the history of editing and deleting accounting transactions • Manage and set up users: add, edit, delete, update, change password, • Set up and assign permissions for each employee in accordance with each actual role In addition, Nhanh.vn also has features to support the security on the system: SECTION 5: BUILDING DSS Figure 12: Original Data 22 Figure 13: Goal Seeking Figure 14: Goal Seeking 23 Figure 15: Scenario Summary Figure 16: Business Graphic SECTION 6: CONCLUSION The smooth and interactive combination of the features of the Nhanh.vn software will support data processing for our business to provide input/output numbers quickly and accurately All the information the manager needs will be shown in the report automatically From the report database, managers can easily identify and evaluate the development direction for the way ahead of the business Choosing Nhanh.vn software is the solution to improve the efficiency of existing core processes of the company such as missed orders, missing inventory, deficit or 24 excess quantity, next period Checkout audits, inventory control, warehouse management Manage data of revenue, manage order status Besides, managing the productivity and quality of sales staff also becomes easy and convenient REFERENCE JOBOKO (2020) “8 số KPI quan trọng sales” [online] Investopedia https://vn.joboko.com/blog/8-chi-so-kpi-quan-trong-trong-salesAvailable at: nsi1087 [Accessed 10 Jan, 2022] Nhanh.vn (2016) “Phần mềm quản lý bán hàng - Nhanh.vn trội vượt bậc 12 chức năng” [online] Available at: https://nhanh.vn/phan-mem-quan-ly-ban-hangnhanh.vn-noi-troi-vuot-bac-boi-12-chuc-nang-n18219.html [Accessed 10 Jan, 2022] Nhanh.vn (2018) “NHANH.VN - PHẦN MỀM QUẢN LÝ BÁN HÀNG “TIỆN LỢI NHẤT” [online] Axioshr Available at: https://nhanh.vn/nhanh.vn-phan-mem-quanly-ban-hang-tien-loi-nhat-n38279.html [Accessed 10 Jan, 2022] Nhanh.vn (2020) “Chức lợi ích phần mềm quản lý bán lẻ kinh doanh thời trang” [online] Available at: https://nhanh.vn/chuc-nang-va-loi-ich-cuaphan-mem-quan-ly-ban-le-trong-kinh-doanh-thoi-trang-n58789.html [Accessed 10 Jan, 2022] Nhanh.vn (2020) “6 lợi ích sử dụng phần mềm quản lý bán hàng Nhanh.vn kinh doanh văn phòng phẩm” [online] Available at: https://nhanh.vn/6-loi-ich-khi-sudung-phan-mem-quan-ly-ban-hang-nhanh.vn-trong-kinh-doanh-van-phong-phamn58969.html [Accessed 10 Jan, 2022] Nhanh.vn (2018) “ NHANH.VN LÀ GÌ - GIỚI THIỆU VỀ NHANH.VN” [online] Axioshr Available at: https://nhanh.vn/nhanh.vn-la-gi-gioi-thieu-ve-nhanh.vnn39991.html [Accessed 10 Jan, 2022] Puziness (2018) “Tầm quan trọng phần mềm quản lý bán hàng đa kênh Omnichannel” [online] Avaiable at: https://blog.puziness.com/tam-quan-trong-cuaphan-mem-quan-ly-ban-hang-da-kenh-omnichannel/ [Accessed Jan, 2022] ZOHO (2021) “Quản lý trải nghiệm khách hàng (CXM) gì?” [online] Myxteam Available at: https://www.zoho.com/vi/crm/crmplus/customer-experiencemanagement.html [Accessed Jan, 2022] Blog Epal (2018) “Bạn Gặp Khó Khăn Trong Khâu Quản Lý Khách Hàng?”[online] Available at: https://blog.epal.vn/ban-gap-kho-khan-trong-khauquan-ly-khach-hang/ [ Accessed 10 Jan, 2022] 25 ... will summarize the revenue and make accounting SECTION 4: KEY FEARTURES AND SOLUTIONS OF NHANH. VN SOLFWARE TO IMPROVE THE EFFICIENCY OF CORE PROCESSES 4.1 Introduction about Nhanh. vn Figure 2:... cross-functional business process of company with detail explanation 10 SECTION 4: KEY FEARTURES AND SOLUTIONS OF NHANH. VN SOLFWARE TO IMPROVE THE EFFICIENCY OF CORE PROCESSES ... ahead of the business Choosing Nhanh. vn software is the solution to improve the efficiency of existing core processes of the company such as missed orders, missing inventory, deficit or 24 excess