Luận văn thạc sĩ UEH hight involvement work practices, procedural justiceand trust in the employer an examination in hochiminh city

MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HOCHIMINH CITY - NGUYEN VU QUYNH HOA High-involvement Work Practices, Procedural Justice and Trust in the Employer An Examination in Hochiminh City THESIS OF MASTER OF BUSINESS ADMINISTRATION Ho Chi Minh City - 2012 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HOCHIMINH CITY - NGUYEN VU QUYNH HOA High-involvement Work Practices, Procedural Justice and Trust in the Employer An Examination in Hochiminh City Major: Business Administration Code: 60340102 THESIS OF MASTER OF BUSINESS ADMINISTRATION Supervisor: PhD Pham Quoc Hung Ho Chi Minh City – 2012 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com COMMITMENT I would like to commit that the thesis “High-involvement Work Practices, Procedural Justice and Trust in the Employer An Examination in Hochiminh City” is the research of my own Figures in this thesis has been collected and used honestly The research result presented in the thesis has not copied from anywhere and also not yet shown or published in any other research before Hochiminh City, October, 2012 Author of the thesis NGUYEN VU QUYNH HOA LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com GRATEFULNESS The first and in-depth thank I would like to send to my parents and family, who have been supporting and helping me so much so that I can pursue the MBA course as well as finish this thesis I would like to sincerely thank all teachers at Hochiminh City University of Economics, having taught and given me valuable knowledge as a foundation for doing this thesis I especially show my deep gratitude to Dr Pham Quoc Hung for his devoted guidance so that I can complete the thesis I also gratefully thank you all my friends, colleagues and those who helped me answering the questionnaire as a data source for analyzing and giving out the research result of this thesis Last but not least, the most gratefulness is especially entitled to send to my husband and kids, who have been not only going, but also sharing with me difficulties and hardness during the time I enter the MBA course More than that, it was they who are the “driving force” so that I can accomplish the thesis, reaching such a final result LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com ABSTRACT The research uses the quantitative method to define the role of high-involvement work practices and procedural justice on trust in the employer in Hochiminh City The data in this research has been collected from the questionnaire sent to office staffs and managers in Hochiminh City From literature review about trust in the employer, the measurement scale of employee trust has been built with the 7-point scale Likert The reliability of measurement scale was tested by the Cronbach’s alpha coefficient and correlation coefficient The confirmatory factor analysis has also been built to define whether the data in the model fits with Vietnamese situation, especially in Hochiminh City The linear regression model was initially built with the dependent variable “Trust in the Employer” and three independent ones “High-Involvement Work Practices”, “Procedural Justice”, “Perceived Organizational Trustworthiness” After testing the reliability of measurement scale as well as defining the suitability of the model, the model was adjusted to three independent variables as mentioned above but a certain items of them were deleted The result of regression analysis has shown that these three variables have impacted employee trust of organizations in Hochiminh City In which, the most impacted one is Procedural Justice and High-Involvement Work Practices and the less impacted one is Perceived Organizational Trustworthiness, but not playing as a mediating variables as hypothesized in the research model LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com TABLE OF CONTENTS Commitment Gratefulness Abstract List of symbols, abbreviations List of tables List of diagrams CHAPTER 1: INTRODUCTION 1.1 Reasons for this research 1.2 Objectives of the research 1.3 Subjective and Scope of the research 1.4 Research Methodology 1.5 Practical meaning of the research 1.6 Thesis Structure CHAPTER 2: LITERATURE REVIEW AND RESEARCH MODEL 2.1 Introduction 2.2 Literature Review on Trust in the Employer .5 2.2.1 Trust in Organizations 2.2.2 Antecedents to trust in the employer 2.2.2.1 Trust Research 2.2.2.2 HR Research .9 2.2.2.3 Organizational justice .12 2.3 Research Model and estimation indices for measuring trust in the employer 14 2.3.1 Research model 14 2.3.2 Estimation indices for measuring trust in the employer 15 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com CHAPTER 3: RESEARCH METHODOLOGY 3.1 Research design .17 3.1.1 Measurement scale 17 3.1.2 Sampling method .20 3.1.2.1 Overall 20 3.1.2.2 Sampling method 20 3.1.2.3 Sampling size 20 3.1.3 Data collection tool – Questionnaire 20 3.1.4 Data collection process 22 3.2 Statistical data analysis techniques 22 3.2.1 Encoding the data .22 3.2.2 Eliminating unsuitable answers .22 3.2.3 Screening the data 22 3.2.4 Correlation between variables 24 3.2.5 Verifying the measurement scale reliability 24 3.2.6 Confirmatory factor analysis 25 3.2.7 Linear regression analysis 26 CHAPTER 4: RESEARCH RESULT 4.1 Eliminating unsuitable answers .29 4.2 Sample charactertistics 29 4.3 Screening the data 30 4.4 Correlation between variables 32 4.5 Analysis of reliability and suitability of the measurement scale .34 4.5.1 Measurement scale of each factor of employee trust .34 4.5.2 Measurement scale of trust in the employer 38 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com 4.6 Confirmatory factor analysis 38 4.7 Linear regression analysis 43 4.7.1 Relation between variables to trust in the employer 43 4.7.2 Checking assumptions in linear regression 46 CHAPTER 5: CONCLUSION AND DISCUSSION 5.1 Conclusion about Trust in the Employer 51 5.2 Discussion about employee trust in the organization 51 5.3 Limitation of this research and proposals for further researchers 53 References List of appendix LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LIST OF SYMBOLS, ABBREVIATIONS CFA: Confirmatory Factor Analysis HCM City: Hochiminh City HIWP: High-Involvement Work Practices HR: Human Resource HRM: Human Resource Management POT: Perceived Organizational Trustworthiness PJ: Procedural Justice WTO: World Trade Organization TE: Trust in the Employer LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LIST OF TABLES Table 2.1 Estimation Indices for measuring Trust in the Employer 16 Table 4.1 Normal distribution of Perceived Organizational Trustworthiness 30 Table 4.2 Normal distribution of High-Involvement Work Practices 31 Table 4.3 Normal Distribution of Procedural Justice .31 Table 4.4 Normal Distribution of Trust in the Employer .32 Table 4.5 Correlation coefficient of Perceived Organizational Trustworthiness 32 Table 4.6 Correlation coefficient of High-Involvement Trustworthiness 33 Table 4.7 Correlation coefficient of Procedural Justice 34 Table 4.8 Reliability Statistics of HIWP 34 Table 4.9 Item-Total Statistics of HIWP 35 Table 4.10 Reliability Statistics of PJ 35 Table 4.11 Item-Total Statistics of PJ 36 Table 4.12 Reliability Statistics of PJ after deleted 36 Table 4.13 Item-Total Statistics of PJ after deleted 36 Table 4.14 Reliability Statistics of POT 37 Table 4.15 Item-Total Statistics of POT 37 Table 4.16 Reliability Statistics of POT after deleted .37 Table 4.17 Item-Total Statistics of POT after deleted .37 Table 4.18 Model Summary of control variables 43 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Appendix B: Email sent to the surveyed subjects Điền giúp bảng câu hỏi khảo sát Tuesday, June 19, 2012 6:15 PM From: "Quynh Hoa Nguyen Vu" Add sender to Contacts To: k18_mba@googlegroups.com, "phamvantho1811" , tanpd@yahoo.com, thucdxd4@yahoo.com, nguyenvuduchieu@yahoo.com, nora.hanguyen@gmail.com, "nhkhoa3010 Huu Dang Khoa" , anhnguyen282@yahoo.com, phuonglth@fpt.net Dear All, Kính mong Anh/Chị/Em vui lòng điền giúp QHoa bảng câu hỏi khảo sát phục vụ cho luận văn theo đường link sau, sau bấm nút "Send" :) https://docs.google.com/spreadsheet/viewform?fromEmail=true&formkey=dFIzSkdrM3pUODk4Zm5LRkpo QlhDaVE6MQ Và được, nhờ người vui lòng forward đường link cho bạn bè, đồng nghiệp để điền giúp với Please help me, it takes only few minutes :) Cám ơn nhiều Quỳnh Hoa LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Appendix C: The official questionnaire sent for survey Kính chào Anh/Chị, Bảng câu hỏi thực khuôn khổ luận văn tốt nghiệp Cao Học, chuyên ngành Quản Trị Kinh Doanh trường Đại học Kinh tế Tp Hồ Chí Minh Mục đích đề tài khảo sát tiền đề niềm tin nhân viên doanh nghiệp Tp Hồ Chí Minh Tơi xin cam kết thơng tin từ bảng nghiên cứu sử dụng cho mục đích nghiên cứu phạm vi luận văn nêu Khi hoàn thành xong bảng câu hỏi này, xin Anh/Chị vui lịng gởi lại cho tơi qua trang Google docs Chân thành cám ơn nhiệt tình hỗ trợ Anh/Chị Trân trọng Nguyễn Vũ Quỳnh Hoa Email: marynguyen82@yahoo.com ĐTDĐ: 0972 23 45 36 *Bắt buộc A Nói mối quan hệ tổ chức Anh/Chị, vui lòng cho biết mức độ đồng ý Anh/Chị với phát biểu Vui lòng khoanh trịn 01 số thích hợp cho phát biểu: / Tổ chức có khả hồn thành tốt nhiệm vụ * Hoàn toàn phản đối Hoàn toàn đồng ý / Tổ chức xem thành công với mục tiêu mà họ cố gắng thực * Hoàn toàn phản đối Hoàn toàn đồng ý / Tổ chức hồn thành cơng việc cách chuyên nghiệp * Hoàn toàn phản đối Hoàn toàn đồng ý / Tổ chức quan tâm đến lợi ích nhân viên * Hoàn toàn phản đối Hoàn toàn đồng ý / Những nhu cầu mong muốn nhân viên đóng vai trò quan trọng tổ chức * LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Hoàn toàn phản đối Hoàn toàn đồng ý / Tổ chức linh động để giúp đỡ nhân viên * Hoàn toàn phản đối Hoàn toàn đồng ý / Tổ chức khơng có ý lợi dụng nhân viên * Hoàn toàn phản đối Hoàn toàn đồng ý / Những nguyên tắc đạo đức mực quy tắc ứng xử kim nam cho hoạt động tổ chức * Hoàn toàn phản đối Hồn tồn đồng ý / Quyền lực khơng bị lạm dụng tổ chức * Hoàn toàn phản đối Hoàn toàn đồng ý 10 / Tổ chức khơng có ý lợi dụng khách hàng bên * Hoàn toàn phản đối Hoàn toàn đồng ý 11 / Những mục tiêu đặc biệt thiết lập cho công việc * Hoàn toàn phản đối Hoàn toàn đồng ý 12 / Sự phát triển nghề nghiệp phụ thuộc vào lực tôi, liên quan đến mục tiêu kỳ vọng * Hoàn toàn phản đối Hoàn toàn đồng ý 13 / Tôi tư vấn trước định liên quan đến tình hình cơng việc.* Hoàn toàn phản đối Hoàn toàn đồng ý LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com 14 / Nhân viên đạt mức cân sống công việc * Hoàn toàn phản đối Hoàn toàn đồng ý 15 / Nhân viên tham gia lớp huấn luyện tương ứng để đảm bảo họ có đủ lực cơng việc * Hoàn toàn phản đối Hoàn toàn đồng ý 16 / Tính an tồn cơng việc ln đảm bảo tương xứng cho nhân viên * Hoàn toàn phản đối Hoàn toàn đồng ý 17 / Các nhân viên tạo điều kiện để phát triển kiến thức kỹ công việc * Hoàn toàn phản đối Hoàn toàn đồng ý 18 / Các nhân viên tư vấn vấn đề quan trọng có liên quan với họ * Hoàn toàn phản đối Hồn tồn đồng ý 19 / Nhân viên tự nêu lên kiến mối quan tâm mà khơng sợ bị tư thù * Hoàn toàn phản đối Hoàn toàn đồng ý 20 / Những định liên quan đến công việc không dựa thiên vị * Hoàn toàn phản đối Hoàn toàn đồng ý 21 / Trước định, tổ chức lắng nghe tâm tư, nguyện vọng nhân viên * Hoàn toàn phản đối Hoàn toàn đồng ý 22 / Các định dựa thơng tin xác hồn chỉnh * LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com Hoàn toàn phản đối Hoàn toàn đồng ý 23 / Các định áp dụng quán cho tất nhân viên * Hoàn toàn phản đối Hồn tồn đồng ý 24 / Nhân viên không thừa nhận chống lại định Ban Lãnh Đạo đưa * Hoàn toàn phản đối Hoàn toàn đồng ý B Nhìn chung, Anh/Chị tin tưởng tổ chức mực độ nào? * Hồn tồn khơng tin tưởng C Giới tính * Nam Hồn tồn tin tưởng Nữ Giới tính Anh/Chị bắt đầu làm từ nào? * Anh/Chị bắt đầu làm việc Công ty vào năm nào? * Chân thành cảm ơn Gửi LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com ... luanvanchat@agmail.com COMMITMENT I would like to commit that the thesis “High -involvement Work Practices, Procedural Justice and Trust in the Employer An Examination in Hochiminh City? ?? is the. ..MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HOCHIMINH CITY - NGUYEN VU QUYNH HOA High -involvement Work Practices, Procedural Justice and Trust in the Employer An Examination. .. luanvanchat@agmail.com “High -involvement Work Practices, Procedural Justice and Trust in the Employer An Examination in Hochiminh City? ??, could partially clear the above matters, revealing direct as well as indirect