QUAN LY CONG TAC GIAO VU THEO HU''''dNG NANG CAO CHAT LU''''ONG DAO TAO TAI TRUNG TAM DAO TAO TlT XA DAI HOC HUE BUI LE VAN ANH PHUNG DINH MAN Trung tdm Ddo tgo Tu xa Dgi hgc Hui Tom tat Vdi nhiem vu tfl ch[.]
QUAN LY CONG TAC GIAO VU THEO HU'dNG NANG CAO CHAT LU'ONG DAO TAO TAI TRUNG TAM DAO TAO TlT XA - DAI HOC HUE BUI LE VAN ANH - PHUNG DINH MAN Trung tdm Ddo tgo Tu xa - Dgi hgc Hui Tom tat: Vdi nhiem vu tfl chiic qua trinh dao tgo, cong tac giao vu gdp phin quan Upng vao viec dam bao chat luong dao t^o Vai tto ciia cong tac giao vu cang dac biet quan trpng vdi phuong thirc dao tao tir xa, can bo giao vy la ngucri dgi dien cho ca sd dao tao, la ciu nii giiJa ca so dao tgo va ngudi hpc Chinh vi vay, nghien cuu xac dinh bien phap nang cao chit luang cdng tie giao vu la viec Iam can thiet Tir kit qua khao sat, phan tich, danh gia thuc trang cong tic giio vu tai Trung tam Dao tao Tir xa - Dai hoc Hui, chitng toi de xuat cac bien phip quin ly cong tac giao vu, nham gdp phin nang cao chat lupng dao tao tai Tmng tim Dao tao Tir xa - Dai hpc Hui I.DATVANDE "Ciing v&i khoa hoc vd cdng nghi, gioo due vd ddo tgo Id qudc sdch hdng ddu nhdm ndng cao ddn tri ddo tgo nhdn luc bdi duang nhdn tdr [2, tt 107]) Day la chu tmong diing din ciia Dang va nha nudc dd dap ung nhu eau phat ttien kinh td - xa hdi cang cao cua dat nudc Tren co sd dd, bdn cgnh vide ciing cd, phat trien he thing giao dye chinh quy, ttong phuang hudng, nhiem \'u phat tridn kmh ti - xS hdi, nghi quyet dgi hpi Dang lin thii X da nhan mgnh viec "tich cue triin khai hinh thirc gido due fir xa " [3, tr 208] cung nhu cac hinh thiic dao tao khdng chinh quy khac Giao due tir xa (GDTX) thupc phucmg thurc dao tao khdng chinh quy, la mdt ttong nhiing xu the mdi, tien tien ciia giao due the gidi Dao tgo tir xa la each thirc thyc hien giao due thudng xuyen, giao due sudt ddi da dupc dua vao Luat Giao due: "Gido due thu&ng xuyen giiip mgi ngu&i vira ldm vira hgc, hgc lien tuc, sudt d&i nhdm hodn thiin nhdn cdch, m& rgng hiiu biit, ndng cao trinh hgc vdn, chuyen mdn, nghi$p vu di cdi thiin chdt hrgng cudc sdng, tim viec ldm vd thich nghi v&i d&i sdng xd hdr [4, Muc 5, Diiu 44] Giao dye tir xa la hinh thuc giao dye, ttong cd sy gian each giiia ngudi day va ngudi hpc vi mat thdi gian va khdng gian Ngudi hpc theo hinh thiic GDTX cbii ydu ty hgc qua hpc lipu nhu giao trinh, bang hinh, bang tieng, dia CD-ROM, pban mem vi tinh, bing viec sii dyng cac phuong tien nghe nhin ca nhan, phat thanh, trayin hinh, cac td hgp tmyen thdng da pbuong tidn, mgng internet dudi su td chirc ciia ca sd dao tao [I, Dieu ] Trung tam Dao tao Tir xa - Dgi hpc Hui (TT DTTX - DHH) dupc lap theo Quyit dinh sd 359/GD&DT 24/1/1995 ciia Bd tmdng Bd Giao due va Dao tao Trung tam hien dang la mpt ttong nhiing ca sd dao tao theo phuang thiic tir xa cd sd lupng sinh Tap chi Khoa hoc va Giao due Tnrdng Dai hoc Su pham Hu^ ISSN 1859-1612 s i 02(22)/2012:tr 122-131 QUAN LY CONG TAC GIAO VU THEO HLTCJNG NANG CAO C H A T L U O N G DAO TAO 123 vien len ddn 45.306 ngudi (sd lieu nam 2012), vdi dia ban boat ddng trai dai tu Ha Npi den Ca Mau Tai TT DTTX - DHH, toan bp qua trinh hgc tap ciia sinh vien ddu dugc thuc hidn thdng qua sy td chiic tryc tiep ciia mang ludi can bd giao vu Day la ddi ngu can bd thay mat Tmng tam tidp xiic va lam vide vdi sinh vidn, can bg giang day va cac ca sd tidp nhgn (CSTN) chuang trinh dao tgo lai 38 tinh, ttong ca nudc Cdng tac giao vu d TT DTTX - DHH mang net dgc thii cua hinh thiic dao tgo tir xa: sinh vien tap ttung vd CSTN chuong trinh dao tao tir xa de hpc; can bp giao vu ddn cac CSTN de td chiic cac ldp hpc va hiu het cac khau lien quan den vipc hgc tap, thi cu, ciing nhu giai quyet cac chd dp chinh sach khac cho sinh vien Cd the ndi, can bd giao vy la cau ndi quan trpng gitta ngudi hgc vk Trung tam La mang hogt ddng phuc vu cho qua trinh dao tgo, cdng tac giao vu tgi TT DTTX DHH cd anh hudng rat Idn ddn viec dam bao chat tugng dao tgo theo phucmg thiic tir xa Vi vg>;, viec quan ly cdng tie giao vu phai ludn dugc quan tam dd dat hieu qua nhu mong mudn, tang tmh cgnh tranh ttong bdi canh hidn Tuy nhien, tten thyc ti, vide quan ly cdng tac giao vy va vgn hanh bd may dao lao tai Trung tam, cung nhu viec td chuc tridn khai kd hogch dao tgo tgi mgt sd CSTN van cdn bdc Id mdt sd bat cap, tac ddng khdng nhd din vide dim bao chat lugng dao tgo Vi vay, bdn cgnh viec nang cao chit lugng dgy - hpc, chit lugng ligc lieu thi vide nang cao hidu qui quan ly cdng tac giao vu cung la mdt ttong nhirng giai phap gdp phin dam bao va nang cao chit lugng dao tgo cua Tmng tam DTTX - DHH Nghien ciiu thyc ttgng quin ly cdng tic giao vu tai Tran^ tam DTTX - DHH la vide lam cin thiit nhim cung cap ca sd thyc tien cho vide de xuat cac bien phap nang cao hieu qui quan ly cdng tic giio vu, tir dd gdp phin nang cao chit lugng dao tgo THUC TRANG QUAN LY CONG TAC GIAO VU TAI TRUNG TAM DAO TAO TU XA - DAI HOC HUE Dd tim hiiu fliyc trgng cdng tac quin ly giao vy tgi Tmng tam DTTX - DHH, chung tdi da tien hanh khao sat bing phieu dieu tra vdi nhdm ddi tugng: nhdm cin bd giao vy cua Tmng tam (25 ngudi), cin bd ciia CSTN tai 17 dia phuong (57 ngudi), va nhdm sinh vidn dang theo hpc tgi Tmng tam thupc CSTN (338 ngudi) Nhu vay, khao sat dugc tidn hanh vdi hiu het cic can bd giao vu ciia Tmng tam, ttong dd, ddi vdi nhdm ddi tugng cdn lgi, miu khao sal dugc chpn ngau nhien, dim bao tinh dai didn cho timg dja phuang vdi sd iugng dap irng ydu cau thdng ke Phidu didu tra dugc xay dung dya ttdn cic quan sat thyc tien, va thdng tin thu thgp tir cic cudc phdng van can bp quin Iy v i cin b§ giang day da tham gia cdng tac dao tao tir xa, thao luan nhdm vdi can bd giio vu thugc Trung tam DTTX - DHH va cic ndi dung ve cdng tic giio vy, dugc quy dinh tgi "Cic van bin phap quy vi cdng tic giio vy", Phdng Giio vu, Trung tam DTTX - DHH, thing 3/2007 BUI LE VAN ANH - PHUNG BISH MAN 2.1 Thyc trang dpi ngu can bo giao \-u tai Trung tam Dao tao Tir xa -D^i hpc Hui 2.LL Quy mo dpi ngQ cdn bp gido vu tgi TTDTTX - DHH Tdng sd can bd lam cdng tac giao vu, thudc phdng Dao tgo cua Trung tam li 27 ngudi, dugc td chiic td, vdi td ttudng chuydn mdn phy ttich viec quan ly, diiu hanh hogt ddng ciia td va chju trach nhidm tmdc lanh dao Phdng vd tit ca cac cdng viec tridn khai chuong trinh, kd hogch dao tao cimg cac khau phuc vy hogt ddng dao tao khac Bang I Quy md dgi ngp cdn bd gido vu TTDTTX- DHH Tong so CBGV So CBGV nu S6 CBGV nam Tuoi 40 Inir len 27 10 " Nu Nam Tuoi tir 30 den duoi 40 Ntt Nam 14 21 So CBGV la To truong NO Nam 2 Bang I cho thay mpt ttong nhiing uu thd ciia dpi ngii CBGV ciia Trung tam la da sd can bd cd dp tudi dudi 40 va nam ddng ban nir Day li nhirng dgc diim thugn lgi ddi vdi cdng tic giao vu ddi hdi phii di chuydn nhieu va giu Hen lac thudng xuyen vdi cic CSTN va sinh vidn Tuy nhien, cin luu y rang vdi sd lugng sinh vien dang theo hpc lai Trung tam nhu hidn la tten 45.000 thi mdi CBGV dupc phan cdng phy trach ttung binh khoang 1.600 sinh vien, theo dia ban ciia cac CSTN Do dgc thu cdng tic giio vy theo hinh thirc tu xa, mdi CBGV, ngoii nhung cdng viec thuc hien tai Trang tam, cdn phai chiu trich nhiem td chiic trien khai cdng tic phyc vy dao tgo tai cic dia phuong Nhu vgy, mdi CBGV phai dim trach khdi lugng ldn nhidm vy Vi vay, de dim bio chat lugng boat dpng ciia CBGV, vide quin ly cdng tic nghiep vu giao vy mpt cich sau sat va khoa hpc can phai dugc dac bidt chii ttpng 2.1.2 Chdt lugng dpi ngS cdn bp gido vu Ddi ngu cin bp giao vu ciia TT DTTX - DHH ddu cd trinh dp tir dai hpc ttd ldn Day Ii mdt thuan lgi ldn cho vipc thyc hien cic nghidp vu giao vu Chat lugng cdng tac ciia can bp giio vy dugc danh gia tuang ddi tdt bdi sir^ vien va ddi tic tai cac CSTN Bing Ddnh gid cua CSTN vd sinh vien ve chdt lugng cdng tdc ciia cdn bg gido MI Chat luang cong tie ctia can bp giao vu Danh gia ciia can bo tai CSTN 2, 0anh gia cija sinh vien SL 45 Tot TL(%) 78,95 SL 12 162 47.93 131 Muc danh gia Kha Trung binh TL(%) SL TL(%) 21.05 38.76 41 12.13 Yeu kem SL TL (%) 1.18 Kdt qui d Bang cho thay sy khac bidt danh gia chat lugng CBGV giira cin bd CSTN vi smh vidn Trong can bd tai CSTN danh gii chit lupng cdng tac cua cin bd giio vy kha cao, sinh vien chi dinh gia d miic dp chap nhan dupc Nguyen nhan ciia sy khac biet cd thd dugc ly giai bdi dac diem boat dpng ciia CBGV ttong mdi quan he giira hg vdi cin bp tgi CSTN va vdi sinh vien QUAN LY CONG TAC GIAO VU THEO H L ' O N G NANG CAO CHAT LUONG DAO TAO Cdng tic phoi hgp, tridn khai ke hoach dao tgo ciia Trung tam ma dai dien la CBGV, ddi vdi cac CSTN Ii boat dgng hanh chinh don thuan, chii yeu thong qua he thdng van ban banh chinh Tnmg tam ban hanh He thdng van ban dugc dinh gia cao bdi dgi ngu CBGV, thd hidn thdng qua muc ddng y cao ddi vdi sy rd rang day dii ciia he thdng van bin hanh chinh nhu "cac van ban lam cin cu cho cdng tic giio vu" (80%), cac van ban "thdng bio hudng din tap trung, thi kdt thiic hpc phan" (80%) Trong dd, nhiem vy ciia CBGV ttong mdi quan he vdi sinh vien la hudng din, hd trg nhidu mat cho sinh vien ttong sudt qui trinh hpc Ket qui khio sit d tten cho thay sinh vien chua thyc su hii long vd chat lugng cdng tic cua CBGV, ttong CBGV chua thyc hidn tdt vai ttd hd ttg cho sinh vidn ttong qua trinh hpc tap, chua dap iing dugc yen cau cua sinh vien hpc theo phuong thuc tir xa Nguyen nhan ciia van de cd the nghiep vu hudng din, h6 ttg sinh vidn ciia CBGV chua tdt Trdn thyc te, cdng tac bdi dudng nghiep vu cho CBGV tai Trung tam chua dugc chii ttpng mdt cich diing muc Didu dugc the hien d bang khao sal dudi day Bang Ddnh gid cua CBGV ve ca hdi tham gia boi duang nghiep vu, trao ddi kinh nghiem vi cdng tdc gido vy Co hoi tham gia boi duong nghiep vu giao vu Thuang xuyen Khong thuong xuyen SL TL 1%) SL TL(%) 28 « Rat hiem SL TL(%) 13 52 Chua bao gio SL TL(%) 12 Ket qua khio sit cho thay, CBGV cd it ca hdi tham gia bdi dudng nghipp vu, ttao ddi kmh nghiem cdng lic Di hoan cdng tac giao vu ciia minh, ban than CBGV phai ty may md, hpc hdi mdt each ty phat, khdng cd he thing, vira lam vira nit kinh nghiem Do chua dugc dao tgo mdt each bii bin vd cdng tic giio vy theo dgc thii DTTX, vide xii ly cac tinh hudng nghiep vu cua CBGV chua cd sy thdng nhit cao, lam giam hieu qua cua viec quan ly cdng tic giio vy mdt each ding ki Trong hinh thuc dao tgo tir xa, chat lugng cdng tic giao vy, ben cgnh cac nghidp vy hinh chinh, cdn phy thupc vao vai ttd cau ndi va tuang tic vdi smh vien ciia CBGV Day la yen td quan ttgng, anh hudng khdng nhd din chit lugng cua qui ttinh dao tao 2.2 Thuc trang cong tac quan ly boat dpng day cua giang vien tai diim hpc tSp trung Dil khdng tryc tiip quin Iy chat lugng ndi dung kidn thuc tmydn dgt, nhung cdng tac giao vu ddng vai ttd quan trpng ttong vide dim bao chat lugng dio tgo thdng qua cac boat ddng nghiep vu nhu Id chiic thyc hidn ki hogch giang day hgp ly, kiim tta viec thyc hien khdi lugng giang day theo diing quy dinh ciia chuang trinh Quin ly boat ddng dgy cua giang vien tgi diem hpc tap tmng li mdt ttong cac ngi dung cdt loi cua cdng tic giao vu tgi Trang tam DTTX - DHH Co sd dir lieu ttong chuong trinh quan ly Iy lich khoa hpc ciia can bp tham gia cdng tic giing dgy tgi Trung tam DTTX cho thay dpi ngii giang vien dip iing diy du vi sd lugng va nang lyc cd thd dim bao tdt chat lugng cua chuang trinh dao tgo Ben canh do, kit BUI LE VAN ANH - PHUNG DINT! MAN qua khao sit y kiin cua sinh vien cho thay giang vidn dam bao khdi lugng thdi gian len ldp dieo quy djnb (87,87%) Tuy nhien, danh gii ciia sinh vien vi npi dung kiin thiic giing vien tmyin dgt ttong cic dgt hpc tap trang, nhu dugc trinh bay ttong Bing 4, lgi kha phan tan Bang Ddnh gid cua sinh vien vi hogl ddng dgy cua gidng vien Rat ddng y Giing vien Ien ldp chuyen tai het dupc noi dung cua giao trinh can hoc Npi dung bai giang ciia giang vien phii hop vdi trinh dp va nhu cau cua sinh vien N6i dung bai giang ciia giang vien phii hpp vdi npi dung thi, kiem tra va viet thu hogch (%) 137 00.53%) 193 (57,10%) 103 (30,47%) Dong y mot phdn (%) 191 (56,51%) 139 (41,12%) 208 (61,54%) Khong dong y (%) 10 (2 96%) (1,78%) 27 (7,99%) Tir kdt qui khao sat tten, cd thd thiy rang nhidu sinh vidn khdng danh gii cao ndi dung bai giing ciia giing vidn Nhiing y kidn dinh gia cd the xuat phat tir hai nguyen nhan ehinh la chat lugng len ldp ciia giing vien chua dam bio va su chuin bi bai tmdc kbi Idn ldp ciia sinh vien chua dugc ky cang - v i phia giing vien: Trung tam da thue hidn viec mdi giang vien theo quy ttinh chat che, da lya chpn dugc nhiing giang vien phii bpp ve trinh dp va chuyen mdn Tuy nhien, di dim bao chit lugng giang day, bdn canh trinh dp va chuyen mdn, giing vidn cin cd hiiu biit va kinh nghidm giang day theo hinh thi^c tir xa Day la ydu ciu rit khd dap ling Tmng tam phai mdi mpt sd lugng ldn giang vien Ben cgnh do, sd gid ldn ldp duac quy dinh cho he dao tao tir xa chi chiim tir 15-25% tdng sd tiet ciia toan bd chuong trinh Diy cung la ydu td cin ttd vide dim bio chit lugng giing dgy, bdi khdi lugng npi dung cin hudng din, giai dip thic mac nhieu nhung thdi gian ldn ldp lgi hgn hep Mudn gid hpc thyc su cd hidu qua, viec ty nghien cim hpc lieu tmdc ddn ldp ciia sinh vien li vd cimg can thiet Ngoai ra, ciing can nhan thiy vide dam bao nd ndp len ldp ciia mgt sd giang vidn cdn chua dip iing yeu ciu Thyc ti cho thay vin cd nhiing giang vidn den ldp mupn, vi sdm, cit bdt thdi gian Ien ldp, gay khd khan cho sinh vidn ttong viec bgc tip Cin bg giao vu can phai luu y giim thidu tinh ttang - v i phia smh vidn: Do chua cd y thuc tdt ttong hpc tap, chua cd kinh nghidm hgc tii xa, chua dupc hd ttp tdt vi phuang phap hpc theo hinh thirc tir xa, ndn smh vien chua chti ttong din viec chuin hi bai tmdc din ldp Diiu lam anh hudng ddn chit lugng gid hpc ttdn ldp Vi vgy, CBGV cin lam tdt cdng tic quan ly ngudi hpc, quan ly qui trinh hpc tip va khai thac tai nguyen hgc tip, gdp phin dam bio chit Iugng dao tgo 2.3 Thyc trang cdng tac quan ly qua trinh hoc tap cua sinh vidn Giao dye tir xa liy ngudi hpe lam trung tim, vi vay, qua ttinh va ket qui hpc tgp phy thudc rit nhiiu vao nhu can, ddng co hpc tap va nang luc tu hpc cua ngudi hpc Kdt qua khao sat thyc trang di phin anh nh&ng ban che ddng co hpc tap ciia sinh vidn he QU^N LY CONG TAC GIAO VU THEO HLrONG NANG CAO CHAT LUONG DAO TAG BTTX, m i nguyen nhan sau xa la ngudi hpc chua nhan thiic dugc dac thu cua phuong thuc dao lao tu xa Bang chung la 89,35% sinh vidn dugc hdi cho biit hp din lap tap trung vi mudn thu nhdn them kien thirc, ttong nhiem vu ciia giang vien Idn ldp la hudng dan, he thdng hda nhiing kien thuc mi sinh vidn da ty nghien ciru trudc den ldp Ben cgnh dd, nhan thiic cua sinh vien ve vai ttd cua ty hgc cdn ban chd Lya chpn hinh thiic hpc tap theo phuang thuc dao tao tii xa, nhung ngudi hpc chua y thiic mdt each rd rang, rang "a hinh thuc tirxa, gidng vien chi hir&ng ddn dgc ldi Heu vd dn tap, sinh vien hodn thdnh cdc mdn hgc chii yeu bdng hinh thuc tu hoc", " tu hgc cd y nghia ddc biet, Id yeu td quyet dinh hieu qud vd sir thdnh cdng ctia sinh vien, cUng nhu cua cdc ca s& ddo tgo" [5, tt 10] Ket qui nghien ciru cho thay sinh \'ien thudng thy ddng tidp nhin tri thiic mdi tir giang vien, dac biel la thidu nhung co chd dpng vien va thiic day Uen tuc Ben cgnh dd, ttong lap kd hoach va thyc hidn vide ty nghien ciiu giao trinh, tai lieu hpc tip tmdc hpc lap ttung ti nhifng yeu cau dac bidt quan trpng ddi vdi sinh vidn he DTTX, nhieu sinh vidn cua Tmng tam chua dap ung tdt yeu cau niy Kdt qua khao sat dugc trinh bay ttong Bang da phan inh thyc Irang niy Bing Ddnh gid ve viec nghien cuu vd lap ki hogch nghien cuu hgc lieu cda sinh viin Ke hoach nghien ciiu giao trinh, lai lieu hpc tap Lenke Bat ky Chi hoach cho n i o rinh roi chuan bi hpc ca nam hoc va thi 70 178 90 (20.71%) (52.66 %) (26.63 %} Nghien cim giao trinh, tai lieu hpc lap trudc boc tap trun^; Nghien ciiu Chi nghien Kbong nghien tmoc tit ca ciru mpt phan Cliu, chd GV ldn Idp 135 183 20 (39.94 %} (54.14%) (5.92 %) Bang cho thay da sd sinh vien chua lap ke hogch nghien cuu hgc lieu, cdn bi ddng ttong viec chuan hi bai trudc ddn ldp Bdn cgnh dd, hon 60% sinh vien ehi nghien cuu mdt phin tai lidu hogc hoin loan khdng nghien cuu tii lieu tmdc din ldp Thyc trgng khien chit lupng hpc tap ciia smh vien khd cd the dim bao Thyc li cung cho thiy chi cd 51,78% sinh vidn den nhgn tai lieu hpc tip tai CSTN d dia phucmg sau dugc thdng bao, thgm chi mdt so lugng dang ki sinh vien (31,66%) nhan tii lieu den hpc tip trang Vide cham nhan tai lieu hpc tap gay inh hudng tieu cue din vide nghien ciru tai lieu hpc lap tmdc den hpc tap tnmg ciia sinh vien Ngoai ra, mac du sinh vien da dugc hudng din ve phuong phap tu hpc tu dan khda, hp hiu nhu chua \an dung va chua hinh ky nang tu hpc Nhu vay, cd thd thiy rang chit lupng dio tao theo phuong thiic tir xa cd thd dugc nang cao didng qua \ iec ting cudng hidu qui quan ly cdng tac giao vy ddi vdi ngudi hgc Bdi le, cdng tic giio vu cd the tic ddng din vide cai thidn ddng ca hpc tip va nang luc tu hgc cua sinh \ien he dio tgo tii xa Ciing vdi cac bp phgn khic ciia Tmng tam, can bd giao vu cin ning cao nhan thiic cua sinh vien vi dgc thu ciia phuong thuc DTTX, hinh ddng ca hpc lap diing dan, hmh ky nang ty hpc, ty nghien cuu Ben cgnh \iec cung cap cac djch vu cin thiet cho ngudi hpc, can bg giao vu cin hd trg vi thiic BUI LE VAN ANH - PHUNG DINH MAN diy qua trinh tu hpc cua sinh vidn Khdng chi kidm soat va dinh gia kit qua hgc tap, cdng tic giio vu cdn phii la cdng cu kidm tta, kiem soit va dinh gia chit lugng qua trinh ty hpc - thu nhin kidn thiic ciia sinh vien Trong do, viec kiem tta va dinh gia qua trinh hpc tip (quan ly cdng tic giao vu) la hdt siic quan ttpng, va cd thd ndi ring no cd phan quan ttpng hon viec kiem soat va danh gia kdt qua hpc tip (quan ly dio tao) De lam tdt nhung cdng tie nay, can cd he thdng cic quy ttmh ve cdng tac hd ttg hgc tap, Idim tta danh gii vide ty hgc bdn canh cac ndi dung da cd tmdc day nhu chuin hi td chuc cac dot hpc tap trung, td chuc kiem tta didu kien, thi ket thuc hgc phin Vi phia lanh dgo, cin phii thudng xuyen thyc Men cac dgt kiem tta dinh ky, dot xuit hoac ngau nhien, phii cd bidn phap chd tai du manh ddi vdi cic CBGV cung nhu ddi vdi CSTN tai dia phuang thyc hidn sai quy trinh BIEN P H A P QUAN LY CONG TAC GIAO VU TAI TRUNG TAM DAO TAO TU X A - D A I HOC HUE Tir kdt qui nghidn ciin ly" luan va khao sat, danh gia thyc ttgng, chiing tdi de xuat bidn phap quin ly cdng tie giio vy, cu the nhu sau: 3.1 Boi dirdng, nang cao nhan thuc cho dfii ngu CBGV Trung tam DTTX - DHH Td chiic cho can bd hpc tip chu tmong, dudng Idi, chmh sich cua Ding vi Nha nudc vd giao due dao tgo ndi chtmg va giao dye tir xa ndi rieng Phd bidn cac quy che, van ban quy phgm phip luat cua nganh nhu Luit Giio due, Quy chd td chiic dio tao, thi, kiim tta, cip chiing chi, vin bing tdt nghiep theo hinh thirc Giio dye Tii xa theo Quyil dinh sd 40/2003/QD-BGD-DT ngiy thing nam 2003 cOa Bd tmdng Bp Giao due va Dao tgo Nang cao nhan thiic cda CBGV vi phuong thiic DTTX, each thiic hpc tip cua ngudi hpc theo phuang thiie niy, tir cd dinh hudng diing dan vd cdng tic quin ly qua trinh hpc cua sinh vidn 3.2 Nang cao trinh dp, bdi dirong nghiep vu chuydn mdn cho ddi ngii CBGV, can bfi quan Iy Tao diiu kidn di CBGV tbam gia cac khda hpc ngin ve quan ly hinh chinh nha nudc, luu tru" hd so va thudng xuydn cap nhal kiin thirc mdi vd ITnh vuc Td chirc hpc hdi kinh nghidm v i tap huin cac ky nang nam bit ndi dung van ban, sogn thao van bin, ky nang ling xu, giao tiip, 1^ nang iing dung cdng nghe thdng tin di cd thi khai thic, su dung chuang trinh quan ly giio vu mdt each cd hieu qui Khuyin khich, tgo diiu kien cho CBGV tu bpc, ty bdi dudng di phit buy ndi luc ban than, gdp phin bd sung kiin thiic, tich luy kinh nghidm, ning cao chat lupng cdng tic cua mdi can bp QUAN LV CONG TAC GIAO VU THEO HL-CING NANG CAO CHAT LIRONG DAO TAO 3 Ddi mdi cong tac td chirc, quan ly boat dong day ciia giang \ieB tai diem hoc tap trung Tang cudng quin ly hd so, ly lich khoa hpc ciia giang vidn bang phan mem quan ly giang vidn liidn dang sii dung tai Tnmg tam \ a hang nam cap nhit thdng tin ciia giang vien Viec mdi giang phai dya tren thdng ttn ciia giang vien da dang ky (cd xic nhin ciia CO quan chu quan), nhim dam bio chit lugng giang dgy cua hpc phin mdi giang Tiip tyc sir dyng sd diu bai de theo ddi, quan ly ndi dung len ldp cua giang vidn, kit hgp theo sat ldp, lay y kien tir sinh vidn vi hogt dpng Idn ldp ciia giang vidn 3.4 Cai tiln cdng tac to chirc qua trinh hpc tSp cho sinh \1en theo hirdng phat huy nang Iyc ty hoc, ty ngtiien cihi de chidm ITnh tri thirc mdi 3.4.1 Doi vdi viec tuhgc cda sinh viin c i n phd bidn cho sinh vien vd lim quan ttgng cua kha nang td chiic tu hgc theo phucmg thirc DTTX; hudng dan phuong phip ty bgc, ty dpc, nghien ciiu tii lieu hpc tap mgt each cd hidu qua; hinh y thiic ty giic ty hgc tgo dgng ca hgc tip tich cue Trung tam phdi hgp vdi giang vidn hudng dan sinh vidn hinh cac ky nang ty hgc CO bin nhu: ky nang lap kd hoach ty hgc, 1^ nang thao lugn nhdm, ky nang ty kidm tra, danh gia hogt dgng ty hpc ciia minh bang each so sanh kdt qua da lam dugc vdi yeu cau mdn hpc [5] Phd bien va khuyen khich sinh vidn sir dyng didn dan ttdn website cua Tmng tim dd cd thd trao ddi kidn thuc, kinh nghidm giiia sinh vidn vdi sinh vidn, sinh vidn vdi giang vien va sinh vien vdi CBGV phu trich dd dugc giii dap thic mac vd cic van de lien quan ddn khda hgc TSng cudng thyc hien cic bidn phip kidm tta qui trinh tu hpc, nghien cuu tai lieu ciia sinh \'ien theo dinh ky hoac ngiu nhidn Cung cap cdng cu ty danh gii dd sinh vien cd the ty dinh gii khdi lugng kien thirc thu nhan dugc thdng qua ttinh ty hpc cua minh (phieu dinh gia ty dinh hudng) 3.4.2 Bdi v&i viic to chuc hgc tgi diem hgc tap trung Gin thdng bio, lich hpc, lich thi kjp thdi vdi ndi dimg day du, rd rang Ngoai cac thdng bao dugc giii dudi dang van ban theo dudng buu dien cho sinh vien, Trung tim cin dua thdng tin ciia ca dgt hpc tai tit ca cac dia phuong len website ciia Trung tam That chat ky cuong, nd nep, hinh thai dp hpc lip ciia sinh vien, cd cac bien phip chd tii ddi vdi miic dp chuyen can cua sinh vien (vi du, khdng tham dy Idp dil 80% sd tidt se khdng dugc dy kidm tra ciing nhu thi kit thiic hgc phin) 1^9 BUI LE VAN ANH - PHUNG DINH MAN Ndi dimg giang dgy phai phii hgp, sal vdi ndi dimg ciia ngudn hpc Ueu, dip iing yeu ciu ttong kiem tta, thi cir 3.5 Cai tien hd thong cdng nghe thong tin phuc vu cdng tic giao vu va ung dung vao hoat dpng quan ly cong tac giao vu, dam bao tinh chinh xac ve tiiong tin va tiit Idem thdi gian Nang cip kjp thdi chuong ttinh quin ly giao vu cd nhihig vin di mdi sinh ttong qui trinh dao tgo, va sau mdi lan nang cap, phai cd lap huin hudng dan cho CBGV vi nhung ngudi sir dyng true tiep cd lien quan Hoan thidn phin mem kidm tra giio vu phuc vu cho cdng tac kiem tra, giam sat cua d^i ngii lanh dgo tii cap Phdng trd len 3.6 Doi mdi phugng phap kiem tra, danh gia ket qua cong tic ciia CBG% Tidn hanh Idem tta tat ca cic cdng doan thuc hien cdng tic dya ttdn cic quy trinh di ban hanh cho tirng npi dung cdng viec cu thd Dpi ngii cin bd lanh dgo Phdng can tang cudng sir dyng phin mdm kidm tta ^ i o vu dd giam sat, kiem tta tiin dp thyc hidn cdng vide ciia mdi CBGV ve mat tdng thi va chi tidt, tir dd cd nhirng ttao ddi, didu chinh kip thdi ddi vdi mdi CBGV, nham myc dich cudi cimg la thiic day cdng tic giio vy dat hieu qua tot nhit Td chu:c cac dgt tdng kidm tta cdng vide tmdc cic dgt hpc, dgt thi Idn, cd van ban kiim tta cheo giira cic td cdng tic, ttong kiim tta ky cic khau chuan bi cho dot cdng tic Sau cac dgt so kit, tdng kit dinh gia, cin thiit cd nhirag hinh thuc nhac nhd ddi vdi CBGV triin khai cdng tic chua tdt, v i khuydn khich, khen thudng diing miic ddi vdi cac ca nhin cd tich cdng tic tdt, tao ddng lyc lam viec cho cin bp Cin cii vao kit qui diu cua sinh vien tai mdi ca sd tiip nhgn chuang ttinh dao tao tir xa cua cac dia phuang di dinh gia hieu qua cdng lic cua timg CBGV phy ttach KET LUAN Kit qui khio sit, danh gii thyc trang cdng tic giio yy d Tmng tim GDTX - DHH cho thiy nhiiu yiu t i cua cdng tac cd thi tie ddng din viec dim bao chit lugng dao tao theo hmh thiic ttr xa Chinh vi vgy, ben canh vide nang cao chit lugng boat dpng dgy hgc, chit lupng ngudn hpc lieu, thi vide ning cao hieu qua quin ly cdng tic giao vy ciing can dugc chii ttpng, Nhim muc dich ho ttg boat ddng dao tgo tai Trung tam DTTX mdt each hieu qua, chiing tdi da di xuit bien phip quin Iy cdng tic giio vy Ndi dung cac bien phap tap trang vao vin dd cai thidn ttinh dp chuyen mdn, nghidp vu ciia dpi ngu CBGV, ddi mdi vide Id chiic hogt ddng dgy ciia giing vidn, hoat dpng hpc cua sinh vien - ttong dd chii ttgng vide ning cao y tbiic va k^ nang ty hpc; Song song la viec cii lien he thdng cdng QUAN LY CONG TAC GIAO VU THEO HUClNG NANG CAO CRAT LUONG DAO TAO 131 nghe thdng lin hd ttg va phuong phip kiem tra, danh gia cdng tic cua CBGV Cac bifn phap dugc dd xuit cd mdi quan he chat che, tac dgng qua lgi lin nhau, kdt qui thyc hien cua bien phap la lien dd, dieu kien cho su ldn tai va phit tridn ciia cac bidn phap khac Trong ^ d i gian qua, mdt sd bidn phap dang dugc trien khai thii nghidm tai Tnmg tam va da thu dugc nhung kit qua nhat dinh Cic bidn phip ttdn day neu dugc thuc hien mdt each ddng bd, nhjp nhang, dT se tgo dugc budc chuyen bidn quan trpng, cd linh dot phi ddi vdi vide tang cudng quin ly cdng tie giio vu theo hudng nang cao chat lupng dio tao, khic phuc dugc nhirng bit cap, yiu kem dang tdri tai, tgo dieu kidn dd td chuc va quan ly hogt ddng dao tao mdt cich cd hipu qui ttong tien trinh ddi mdi va phit triin mot dn djnh, ben vimg ciia Trung tim DTTX - DHH TAI LIEU THAM KHAO [1] [2] [3] [4] [5] Bp Giao due - Dao tao (2003) Qui chi vi td chiic ddo tgo thi, kiem tra cdp chiing chi, vdn bdng tdt nghiep iheo hinh thuc gido due tir xa, ban hanh theo Quyet dinh so 40/2003/QD-BGD&DT, 8/8/2003 Ha Noi Dang Cpng san Viet Nam (1996) Vdn kiin Dgi hgi dgi biiu todn qudc ldn thii Vlll NXB Cliinh tti Qudc gia Ha Noi Dang Cpng sin Viet Nam (2006) Vdn kiin Dai hdi dgi bieu todn quoc Idn thu X NXB Chinb tti Quic gia Ha Npi Luit Giao due (2005), NXB Chinh tri Quic gia Ha Npi Phiing Dinh Man (2008) Mot si kJ ning ca bin doi vdi viec tu hpc ciia cic hpc vien hpc tir xa Tgp chi Tdm ly hgc, (5), Vien Khoa hpc xa hpi Viet Nam, Ha Npi Title: ENHANCING THE MANAGEMENT EFFECTIVENESS IN TEACHING AND LEARNING SERVICE TO IMPROVE THE TRAINING QUALITY AT THE CENTRE FOR DISTANCE TRAINING - HUE UNIVERSITY Abstract: Teaching and learning supportive services play an important role in the entire ttaining process and hence contribute significantly lo the quality insurance This role becomes more important particularly in the distant ttaining raode, as leamers will interact and link with the ttaining institution via supportive staff at the Teaching and Leaming Service By this reason, studying and finding solutions to improve the teaching and leaming services need to take into serious consideration The authors, through investigating and analyzing current key issues in the teaching and learning services at the Centte for Distance Training - Hue University (CDT), have discussed and defined solutions for managing of those services effectively in order to enhance the quality of educating and training activities at CDT ThS BUI LE VAN ANH Trung tam Dao tao Tir xa - Dai hpc Hui, DT: 0914.042.124 Email: vanh2002@gmail.com PGS TS PHUNG DINH MAN Trang tam Dao tao Tir xa - Dai hpc Hui ... xuat cac bien phap nang cao hieu qui quan ly cdng tic giio vu, tir dd gdp phin nang cao chit lugng dao tgo THUC TRANG QUAN LY CONG TAC GIAO VU TAI TRUNG TAM DAO TAO TU XA - DAI HOC HUE Dd tim... vien dang theo hpc lai Trung tam nhu hidn la tten 45.000 thi mdi CBGV dupc phan cdng phy trach ttung binh khoang 1.600 sinh vien, theo dia ban ciia cac CSTN Do dgc thu cdng tic giio vy theo hinh... he QU^N LY CONG TAC GIAO VU THEO HLrONG NANG CAO CHAT LUONG DAO TAG BTTX, m i nguyen nhan sau xa la ngudi hpc chua nhan thiic dugc dac thu cua phuong thuc dao lao tu xa Bang chung la 89,35% sinh