Tgp chi Khoa hQC Cong nghe Thiiy sdn So 4/2014 KET QUA NGHIEN CQU D A O TAO SAU DAI HOC CHAT LirONG CUA KHOA HOC DAI HOC VA SlT HAI LONG CUA SINH VIEN TRU''''OfNG DAI HOC NHA TRANG UNIVERSITY COURSE QUAU[.]
So 4/2014 Tgp chi Khoa hQC - Cong nghe Thiiy sdn KET QUA NGHIEN CQU D A O TAO SAU DAI HOC CHAT LirONG CUA KHOA HOC DAI HOC VA SlT HAI LONG CUA SINH VIEN TRU'OfNG DAI HOC NHA TRANG UNIVERSITY COURSE QUAUTY AND STUDETNS'SATISFACTION: THE CASE OF NHA TRANG UNIVERSITY Dd Van Cao', Vu Van Xun^, Pham Thdnh ThdP Ngay nhan bai: 15/9/2014; Ngay phan bign thong qua: 26/9/2014; Ngay duy?t dfing' 01/12/2014 TOM TAT Bdi bdo ndy nghien cint ddnh gid mice hai long ciia smh vien doi v&i chat lir(mg khoa hpc tgi Tnecmg Dai hpc Nha Trang Tdc gid da su dung phucmg phdp va cong cu phdn tieh dU li^u nhu Cronbach alpha, phdn tich EFA, phdn tieh hoi quy boi, vd phdn tich ANOVA Kit qud nghien ciiu da chi rdng sinh vien hdi long vm chdt lucmg ddo tgo tai tnrong, dong thai da luang nhdn to dnh hudng tdi sv hdi long eua sinh vien vd de xudt cdc gidi phdp, nhd truang cdn chii cdi thiin nhdn to dot song van hoa xd hoi Ngodi ra, cdc nhdn to khde ve su nhlit tinh edm thong; dpi ngU gidng vien; chuang trinh ddo tao vd qudn ly phuc vu ddo tgo ciing can duac nhd truang quan tdm ddu tu Tir khoa: Chdt luang cda khoa hpc dgi hoc sy hdi long ciia sinh vien Trudng Dgi hpc Nha Trang, Cronbach alpha phdn tich EFA ABSTRACT TTiis study evaluated the level of student's satisfaction with course quality at Nha Trang University The author used the methods and data anafysis tools such as Cronbach alpha, EFA analysis, a multiple regression analysis, and ANOVA The results have shown that students satisfied with the quality of education at the university The research have also measured five factors affecting student satisfaction and proposed potential solutions, in which the school should focus on factors that improve social and cultural life In addition, other factors such as enthusiasm sympathy; teaching staff; training programs and management of training services should be more interested ' Keywords University course quality, student's satisfaction Nha Ti-ang University, Cronbach alpha EFA analysis I DAT V A N D £ Trong xu th4 h$l nhgp va phat trien hign nay, tru6c yeu c l u ngdy cdng cao cOa xa hgi ve s6 luang vd chat lug'ng nguon nhdn \\fc, viec ndng cao ehIt lug'ng ddo tao ciJa cdc trud'ng dgi hge edng ' \rb nen cap thiet Taro'c linh hinh dd Truing Dat , hgc Nha Trang da quylt tam hdnh dgng phat huy truyen th6ng, si>e mgnh cua tgp the nhim ndng cao han nua chit lug'ng ddo tgo cOa truang nhu: I d l i mdi phuang phdp giang dgy, lay y kiln danh I gid cOa nguai hgc, ehuyen doi sang ddo tao tin chi, coi nguai hoc Id trung tam, phat huy tinh chu dOng sdng tao cua ngudi hoc, Vi sinh vien vira Id doi ' tugng giao dye, e6 Igi ich gan b6 mat thilt vd'i linh higu qua cua chuang trinh giang dgy; vira la phln tham gia trvrc tilp vdo cae hogt ddng giang dgy vd hge tai trud'ng Do do, sinh vidn luon dua nhung nhgn xel khach quan va ehdn thye nhil ve ehat lugng ddo tgo cua trud'ng, ti> d l nhung gidi phdp nhim ndng cao c h l l lugng ddo tao ddp ung s\f hai long cua sinh vien II CO S dyng Id thang Likert dilm, dugc xdc dinh nhu sau < mue thip; 3,00 ^ 3,24 mue trung binh; 3,25 - 3,49 muc trung binh khd; 3,5 ^ 3,74: mire khd cao/ khd tot, 3.75 - 3,99: mue lot/ muc eao; a 4,00: mue r l l l6t/ rit eao Mot s6 phuang phdp phdn tich 6\jiqic sO dung d l dgt dugc cac myc tieu nghien euu da de nhu: Phdn tich Cronbach Alpha va phan tich nhdn t l kham phd (EFA - Exploratory Factor Analysis) dugc su dung de danh gid dO tin cdy vd gid In cua thang do; de kiem djnh mo hinh nghien euu vd eae gia Ihuylt de tdi su dung phan tieh tuang quan, hoi quy tuyen tinh bpi, va phan tich phuang sai (ANOVA) Du ligu eho nghien cCru Id dij ligu sa d p vdi kich thudc mau Id 500 smh vien ndm cuoi thupe eae khoa: Kinh te, Ke todn - Tdi ehinh, Ngogi ngu, Xdy dung, Cong nghe thue pham, Cdng nghd thdng tin, Ky thugt giao thdng, Ca vd Vien Cong nghe smh hpc vd moi trudng dugc thu thgp bang phuang phap chpn mlu dmh muc vdi thupc tinh kiem sodt Id Khoa Ca s o ly thuyet ve c h i t lu-gng khoa hgc dai hoc vd s v hai Idng cua sinh vien Chat luvng khoa hoc dai hoc Id khdi nigm da hudng duge ludng thong qua khai nidm phln cOa no, gIm: (1) Dpi ngij giang vien, (2) Chuang trinh dao tgo, (3) Ca sd vdt chll vd trang thiel bi hpe tap, (4) Cdng tdc qudn ly va phuc vy ddo tgo, (5) Sg nhigt tinh cdm thdng eua Trudng va (6) Ddi song van hda xa hpi Chuvng trinh d^o tao Id ke hogeh ddo tgo eCia khoa eho tung mdn hge bao gom npi dung, thdi lugng, de thi eho ICrng mdn hpe va tuan l u hpc cdc mdn qud trinh hpe [5] Thang ndy bao gom bien quan sat Npi dung chuang trinh ddo tao eua Trudng Id hgp ly (Q1.1); thdi lugng ddnh eho hoc phan Id phD hgp {Q1.2}; cae hpe phan chuang trinh duge to chuc mOl edch cd hd thong (Q1 3); khdng ed qua nhilu dp Igc hpc tdp, 94 • TRUONG OAI HOC NHA TRANG So 4/2014 nghidn eCru (Ql 4); npi dung duge hpe cd gid trj hOu ieh cho sinh vldn (Q1.5) Dpi ngu giing vi^n la cdc phim chit cCia gigng vien tdc ddng den qud trinh hpc tap cCia ngudi hgc, bao gom cdc hogt dgng gidng dgy vd ngodi giang dgy cua gidng vien [5], Thang bao gom? biln quan sat' gidng vien cd thdi dd gan gui vd than Ihiet vdi hoc vidn (Q2.1); gidng vien ed trinh trinh dO hilu b i l l sdu (Q2.2); gidng vien ed trinh dp trinh dp hilu bilt r$ng (Q2.3); giang vidn ed kinh nghi^ thuc tiln phong phu vd smh ddng (Q2.4); gidng vlfei eung cap bai giang vd tdi ligu hpe tdp rd rdng, xiJc tieh (Q2.5); gidng vidn ed thdi dp lam viee tan l^y, nghidm tiie giang dgy (Q2.6); giang vien gltjp dd smh vien gdp khd khdn hoc tap (Q2,7), Cdng tac quSn /y va phi^c vy dao tao the hign qua trinh dp chuyen mdn, nghigp vu vd eung edch phye vy ehuydn nghigp eua can bp cong nhan vien phuc vu trudng doi vdi sinh vien [4] Thang flo bao gdm biln quan sdt: cde thdngfancln thiet duge thdng bao d i n smh vien ehinh xae (Q3.1); cac thii tyc hanh chinh dugc khoa giai quylt nhanh dio sinh vidn (Q3.2); vdn phdng chuc ndng eua Truang gidl quylt ede thae mie, khieu ngi eua sinh vidn thoa dang (Q3 3); cac phdng ban chuc ndng nhiet tinti, vui ve, tdn sinh vien (Q3.4); nhdn vien thir vien ed thai dp vui ve va tdn trpng sinh vien (Q3.5), nhan vien phyc vy thiel b; giang dgy, am glSng dudng ludn phye vu nhanh ehdng kjp thdi (Q3.6) Ca sa v$t chit vii trang thiet bi hoc tap la nang luc phue vy eOa co sd vdt ehat phyc vy hpc tdp nhu may mdc trang thiel bj, giang dudng, dm thanh, mSy chieu bao gdm cd thu vien [2] Thang bao gdm biln quan sdt: Thilt bj cdng nghe thong tin phyc vy giang dgy vd hpc lap hogt dpng tit (Q4.1); cdc giang dudng dam bao chd ngoi eho smh viei (Q4,2); website eCia Trudng hogl ddng co hieu qua (Q4.3); ngudn tdi lieu thu vign dap ung dircrc nhu c l u cua ngudl hpe (Q4.4) Su nhi^t tinh cSm thong la viee Uie hidn si( quan tdm, cham soc, chia se den tung cd nhan sinh vien [4] Thang bao gdm biln quan sat Khda hpe cd sg Imh ddng mim ddo de dap linQ nhu eau hpe lap eua sinh vien (Q5.1); Trudng sip xep gid hoe ehinh hgp ly va thudn lien eho sinh vien (Q5 2); Trudng sap xep gid thi, Ijch thi hgp \^ '4 thudn tign eho sinh vldn (Q5,3); Trudng thuc hien ke hoaeh gidng dgy dung nhu da thong bdo (Q5 A), Nhd trudng thdng bdo cae thdng tin mdi ehinh xac va kjp thdi (Q5.5) Doi song vSn hda va xa hoi la cde hogl d?rg dodn hpi va eac hogl dpng ngoai hgc tdp cua khoa So 4/2014 Tgp chi Khoa hoc - Cong nghe Thuy sdn giiip SV cd nhieu ca hpi hpe tgp va giao luu, k i t bgn va trao d6i hpe tgp [2] Thang ndy bao gom biln quan sat: cdc cupc giao luu vdn nghd cOa dodn khoa thu hut sinh vldn tham gia (Q6.1); cac cudc thi tdi nang khoa td chCrc hip d i n vd thu vj (Q6.2); eac hpi nghj elp khoa thu hiit sinh vidn (Q6.3); mdi trudng sinh hoal d Idp Id gan gui vd thdn thidn (Q6.4), smh vien ed nhieu ca hpi giao luu vdi nhieu bgn be (Q6.5); sinh vien cd ca hOi tham gia cde Idp hpe thugt (Q6.6) Sy hai ldng cua smh vien ddi vdi chit lugng khda hpe la mdt phdn ung mang linh cam xilc cua smh vien dugc tieh luy theo thdi gian dap Igl chat lugng gido due ddo tgo ma sinh vidn nhdn duge qua trinh hpc ldp lai co sd dao tgo [3] M6 hlnh nghien CIFU Thang sg hai ldng cua sinh vidn bao gom biln quan sdt' sinh vien cdm Ihly hdi ldng ve chuang trinh ddo tgo eua Nhd trudng (Q7.1); smh vien hdi long v l d$l ngu gidng vien cua Nhd Irudng (Q7.2); sinh vien hdi Idng vdi co sd vdt chit vd trang thilt bi hpe ldp cua Nhd trudng {Q7.3); sinh vien hdi Idng ddi vdi edng lae quan ly va phyc vy ddo tgo tgi Trudng {Q7.4), sinh vien hdi ldng vdi sg nhi§t linh cam thdng eua Khoa (Q7.5); sinh vien hdi Idng ve ddi sdng van hda xa hpi lgi Trudng (Q7.6); sinh vien hdi idng v l chit luang Khoa hge cua minh {Q7.7) Nhu vdy, cdc y l u t l elu thdnh ndn chat lugng khda hpe ma sinh vien nhgn duge se dnh hudng den mi>c dd hdi long cOa hp hpe tdp tgi trudng Chuang trinh dao lao DSi ngO giang vien Cdng lae quan ly va phyc vy ddo tao —»- Su> hai long ciia sinh vidn Ca sd vdt c h l l va trang thiet bj hoc tgp Sg nhiet tinh cdm thong Ddi song van hda xa hpi Hinb Mo hinh ci nhan to anh hirang den s^ hai long cua sinh vien Tnrdng DH Nba Trang Trong md hinh nghien cii'u, tat ea cde yeu to thupc thdnh phln chit luong khda hpc dai hpc d i u gia thill la ed lae ddng duong d i n su hai ldng eiia sinh vien Bang Thong ke gidn b'nhfa'ongmau nghien cuu GiM linh S6 liwng Phln tram (%) Nam 189 38,0 308 62,0 III K^T QUA NGHIEN CCKU T6ng cdng 497 100,0 Mo ta mau nghien ci>u Bang trinh bdy k i t qud thing kd mlu theo Nghien cuu su dyng phuang phap chpn giai tinh Ket qua cho thay Uong tong sd 497 sinh miu dinh muc vdi thudc tinh kilm sodt la Khoa vien, cd 189 quan sdt Id nam, ehiem 38% va 308 nu, chuyen ngdnh Tac gid tien hdnh dieu tra bdng chilm 62% Kit qua ndy Id hodn todn phii hop vdi phuong phdp phong v i n trgc tiep sinh vien eac ea elu sinh vien nam, nir tai Trudng Dai hpc Nha Khoa trudng Tong so bdn cdu hdi phdt Id Trang Do vgy, mdu nghidn cuu cd t h i dai didn cho 500 sd bdn edu hdi Uiu v l Id 500, so mlu hgp le la tdng the nghien euu 497 vdi tylg 99,4% Bang Thdng kd sinh vien theo khoa/vien NIP STT Ngdnh h9C Khoa Kinh te Khoa ke toan - Tai chinh Khoa Cong nghe thyc phim Khoa Cdng nghg thong tin Vign cong nghe sinh hoc mdt trucmg Khoa Ky thu|t giao thong Khoa ca Tong cpng So Iir9,ng Phan trdm (%] 109 173 21,9 34,8 66 32 13,3 6,4 40 8,0 8,7 43 34 497 6,8 100,0 TOLTONG DAI HOC NHA TRANG • 95 Tgp chi Khoa hoc - Cong nghe Thuy sdn So 4/2014 Bang trinh bdy ket qud thing kd mdu theo sinh hpc mdi trudng cd 40 m l u (8%); Khoa ky Khoa/vign todn Trudng K i t qua eho Ihly thugt giac thdng ed 43 m l u (8,7%); Khoa eo Khoa Ke loan - Tdi chlnh cd 173 mau (34,8%); cd 34 mlu (6.8%) Nhin ehung ed m l u phdn bS Khoa Kinh t l cd 109 mau (21,9%); Khoa cdng theo Khoa Id phO hgp vdi t j le sinh vidn tCrng khoa so vdi tdng sinh vien ciia Khoa, Vi$n nghg thge pham ed 66 m i u (13,3%); Khoa cdng ddo tgo ciia Trudng nghe thdng lin cd 32 m i u (6,4%); Vidn cdng ngh# K i t qua k i l m djnh thang vd phan tich nhdn td khdm pha EFA Bdng K i t qud phdn tich nhdn to vd tin c$y cua thang Nhan t6 Bien quan sat Q2 Q2.2 Q2.5 Doi ngu Q2 giang vien Q2.4 Q2.7 Q2.3 Q3.1 Cong tdc Q3.3 quan i]^ va Q3.4 phyc vy Q3.5 ddotfio Q3.2 Q3.6 Q6.2 Q6.3 Dm song Q6.4 van hoa va Q6.6 xa hoi Q6.5 Q6.1 Q5 Q5 Si^ nhift tinh cam Q5.5 thong Q5,1 Q5.4 Cc s o vat Q4.1 Q4.3 chat va trang t h i l t Q4.4 bj hoc tap Q4 Q1.3 Q1.5 Chuvng trinh deio Q1.4 tao Ql Q1.2 Q7.3 Q7.5 SLP hdi ldng Q7 cOa sinh Q7.1 vien Q7 Q7.7 Q7 C±e nhan to Crontiach's alpha 0,689 0,611 0,610 0,607 0.568 0,527 0,520 0.736 0,732 0,697 0,639 0.525 0.516 0.502 96 • TRUONG OAI HOC NHA TRANG 0.648 0.784 0.764 0.712 0.676 0.652 0.614 0.743 0.748 0.722 0.705 0.697 0.682 0,708 0.692 0.679 0.508 0.429 0.638 0.789 0.776 0.767 0.657 0.627 0.613 0.832 0.822 0.712 0.709 0.707 0.701 0.631 0.794 Tgp chi Khoa hoc - Cong nghe Thuy sdn TCr bdng eho Ihly ed tong edng nhdn td duge nit diing nhu mong dgi ciia nghien cu'u, ede chi bdo ludng hdi ty trdn nhirng khdi nigm gid thilt va cdc nhdn to la tach rdi vd eac gia Ui trpng sd nhdn t l deu Idn han 0,5 Nhirng chCrng eu da khang djnh Ket qua phan tich hdi qui vd k i l m djnh gia thuyet tinh dan hudng cCia cde ehi bdo, dO gid trj phan bidt vd h$i ty eOa ede thang ludng sO dyng md hlnh Ben cgnh dd ede hd so Cronbach's alpha cOa od thang cdc khdi nigm d i u Idn han 0.6, dieu ndy chung td dp tin cdy cua cac thang Bang Ket qua phan tich md hinh hdi c H^ so chiFa chuan h6a Ha s6 chuin haa Thing ic hip dan vd thu vi); Q6.3 (cdc hpi nghj cap khoa thu hut sinh vldn); vd Q6,5 (sinh vidn cd nhilu ea hdi giao luu vdi nhilu bgn be) vdi gid trj trung binh iln lupt id 3,34; 3,30; 3,31 vd 3,32 Muc dp hdi long ciia sinh vidn d mi>c trung binh doi vdi biln quan sdt la Q6.6 (sinh vien cd ea h$l tham gia eac ldp hpc thugt nhu: vd ve, khieu vu ) vdi gia tri trung binh Id 3,14 Mire dp hai Idng ciia smh vidn d mire thap ddi vdi biln quan sat la Q6.4 (mdi tnj'dng sinh hogl d lap Id gan gui vd thdn thign) vdi gia tri trung binh Id 2,75 Sy nhiet tinh cam thong; Mire dp hdi ldng eiia sinh vidn la kha cao doi vdi hai biln quan sdt Q5.2 (Tordng sap x l p gid hge (±inh hgp ly vd thudn tidn eho sinh vien) vd Q5.5 (Nhd trudng thdng bdo ede thdng tin mdi chinh xdc vd kip thai) vdi gia trj trung blnh Iln lugt la 3,54 va 3,56 Muc d$ hdi Idng ciia sinh Vldn d mire trung binh kha doi vdi hai biln quan sat la Q5.3 (Tnfdng sdp xlp gid thi ljch thi hgp ly vd thudn lien cho sinh vien); va Q5.4 (Trudng thuc hign ke hoaeh gidng dgy dung nhu da thdng bao) vdi gid tri trung binh iln luot Id 3,29 vd 3,28 Muc dd hdi Idng ciia sinh vidn d miic trung binh d l i vdi biln quan sat Id Q5.1 (khda hpe cd sg linh ddng mim ddo d l ddp irng nhu c l u hpe tgp ciia sinh vien) vdi gid trj trung binh la 3,08 Dgi ngu giang vi4n: Mire dp hdi ldng cua sinh vidn d mire kha eao doi vdi biln quan sdt Q2.5 (giang vign cung elp bdi gidng vd tdi lidu hge tdp rd rang, xiic tich) vdi gid trj Injng binh Id 3,51 Mire dp hdi Idng eiia smh vidn d mire tmng binh khd ddi vdi hai biln quan sdt la Q2.1 (giang vien cd thdi dp g i n gui, thdn thiet vdi hpe vidn); vd Q2.4 (giang vidn cd kinh nghidm thgc tiln phong phii, sinh dgng) vdi gid trj trung binh lan lugt Id 3,27 vd 3,35 MifC dd hdi long TRUONG OAI HOC NHA TRANG • 97 Tgp chi Khoa hoc - Cong nghe Thuy s eua sinh vien d mire trung blnh d l l vdi hai biln quan sdt Id Q2.3 (giang vien cd trinh dd trinh dp hilu bilt rpng); vd Q2.6 (giang vien cd thdi dp lam vigc tdn tuy, nghidm tiie gidng day) vdi gid In trung binh lan lugt la 3,19 vd 3,20 Muc dd hdi Idng eiia sinh Vldn d mire thap ddi vdi hai biln quan sdt la Q2.2 (gidng vien ed trinh dp trinh dp hilu bilt sau); vd Q2.7 (gidng vien gitip dd smh vidn gap khd khdn hpc tdp) vdi gid tri trung binh i l n lugl Id 2,75 vd 2,99 Chuxmg trinh dao tao: Mire dd hdi ldng cua sinh vidn d mire trung binh khd doi vdi hai biln quan sdt Id Ql (npi dung chuong trinh ddo tgo ciia Trudng la hgp ly); va Q1.5 (ndi dung duge hoe cd gia trj hu-u ieh eho sinh vien) vdi gid trj Irung binh l i n lugt la 3,29 vd 3,30 Mirc dp hai long eua smh vidn d mire trung blnh ddi vdi hai biln quan sdt la Q1.2 (thdi luang danh eho hoc phln Id phu hgp); va Q1.4 (ehuang trinh ddo lao khdng cd qud nhieu dp lue hpc tgp, nghien ciru) vdi gia In trung binh iln lugt Id 3,00 vd 3,20 Mire dp hat Idng cua sinh vien d mirc thip doi vdi bien quan sdt Ql (cdc hpc phan trpng ehuang trinh dugc td chirc mpl each cd hg thong) vdi gia trj trung binh la 2.92 Quan ly va phuc vy dao tao: MLFC dd hdi Idng eiJa sinh vien d mirc tnjng binh ddi vdi hai bien quan sdt id 03.4 (eae phdng ban chuc nang nhiet linh vui ve, tdn trpng sinh vien), vd Q3.5 (nhdn vidn thu vign cd thdi vui vd va tdn trpng sinh vien) vdi gia tri trung binh lan lugt Id 3.03 vd 3.17 Muc dp hdi long ciia sinh vien d mirc thip ddi vdi cac bien quan sat Id Q3.1(cac thdng tin can thiet duge thdng bdo den sinh vien ehinh xae, vdi gid In bung blnh Id 2,88), Q3.2 (ede thii h,ic hanh ehinh duge khoa giai quylt nhanh cho sinh vien, vdi gia tri trung binh la 2,41); Q3.3 (van phdng chirc ndng cua Trudng giai quylt cae thde mdc, khilu ngi eua sinh vien thda dang, vdi gid trj trung binh la 2,88); vd Q3.6 (nhdn vien phye vy thiel bj giang dgy, dm gidng dudng ludn phue vu nhanh chdng kjp thdi, vdi gid tri tnjng binh la 2,84) IV K £ T LUAN VA KI^N NGHj Kit lugn Bang ky thudt phdn tich hdi qui bdi, dp phii hgp cua md hinh, dd tin cgy vd dd gid tri eiia eae thang dP da duge kiem djnh, kit qua cho thiy, ngogi trir eo sd vat chal va trang thiet bj hpc tap khdng ed y nghTa thdng ke, ed yeu td cdn lai thupe chat lugng khda hge dai hpe d i u ed ed y nghTa vd cd dnh hudng duang den sg hdi ldng eua smh vien 98 • TRUdNG OAl HOC NHA TRANG So 4/2014 V l mat phuong phap nghidn ciru, nghien ciiu ndy gdp phln vao hg thdng thang chit lugng djch vy ndi ehung chit lugng djch vy ddo tao noi neng vd su hdi ldng eua sinh vidn thdng qua vi?c bd sung vdo dd mdt hd thing thang ehat lugng d|eh vy vd sg hai Idng eua sinh Cac nha nghien ciiu cd t h i xem md hinh ndy nhu la mgt md hinh tham khdo eho cdc nghien euu khde vd tgi cdc co sd dao tgo khde Vd m^t qudn tri, nghien ca>u cOng da ggi y cho ban lanh dgo eua Trudng Dgi hge Nha Trang cac chinh sdeh nhdm ndng eao sg hai Idng eiia sinti vien, dd tdp tnjng vdo eae ehinh sdch: nang cao ddi sdng van hda xa hgi cho sinh vien dang hpc tdp lgi Tnj'dng; ndng cao sg nhidt tinh cam thdng ddi vdi sinh vidn tir phia Nhd Trudng; ndng eao chit lugng eiia dpi ngu giang vien; doi mm chuang trinh ddo lao; vd ndng eao cdng tae qudfi ty vd phye vu ddo tao Kien nghj Tir k i t qua nghien euu vd thgc tien cdng tac ddo tgo tai Trudng Dgi hpc Nha Trang, tac gia ^ xual mpt sd ggi y v l mat ehinh saeh nhdm nang cao c h l l lugng ddo tgo eua Trudng nhu sau: Mgt la nang cao den sdng van hda xa h^i cho sinh vien dang hoc t§p t^i Tnfdng thong qua c^c bi0n ph^p sau: Tgo mdi trudng smh hoat d lap thdn thign bang each ddi mdi phuong phap hgc tap truyen thing sang phuang phdp hpc nhdm thao ludn thuyet trinh Td chirc cac Idp hpe thuat nhir vd, ve, khieu -vu, tgo didu kign eho sinh vidn c6 nhieu ca hpi giao luu vdi nhilu bgn be Ndng cao c h l l lugng ciia cdc cudc giao luu van nghg, CUQC thi tdi nang, va ede hpi nghj elp khoa (hpi nghj hpc lot, gdp gd cuu smh vien, ) de thu hut smh vi^ tham gia Hai la, nSng cao sw nhiet tinh cim thong ddi vd sinh vien tt> phia Whd Trmmg thdng qua cac bi$n phap sau; Tu v i n hd trg sinh vien ve phuong ptiap tg hpe, nghidn ciru tu thiet ke ehuang trinh hoc theo kha nang eiia bdn thdn, de dap iing dugc flSo tgo tin lin ehi Ngodi ra, nhd Irud'ng d n bd tri lich hpc vd thi hgp ly, thdng bdo l]ch hoc vd thi eho hpc vldn chinh xac, kjp thdi Ben canh dd, vide tim hi4ii nhu'ng ky vpng, va cam nhgn eua ngudi hge Id mOt nhirng hoat ddng khdng the thilu qui trinh ndng eao chat lugng ddo tgo eua nha trudng De lam dugc dilu ndy, nha tnj'dng can djnh k^ liy j kien cCia ngudi hge, lim hilu nhirng mong mudn vi dap ung mpt each hi#u qud n h i l d l mire dp hdi long eiia ngu^i hpc ngdy cang duge cdi thign Tgp chi Khoa hoc - Cong nghe Thuy sdn Ba la, nang cao chat lut^mg cua d& ngu giang vien thdng qua cac bl^n phiip sau: Ludn cgp nhdt bdi gidng, ddi mdi phuong phdp gidng dgy vd nang eao kien thirc chuyen mdn dd truyen dat tdi sinh vien nhung t i l l hpc sinh ddng vd hidu qud Giang vien c l n phdi cung elp bai giang va tai ligu hpc lap rd rang, xiic lich cho sinh vidn Gidng vidn can phai ed thdt dp lam viec tan luy, nghiem tiie gidng day; cd thdi dp gan gui, thdn thign vdi sinh vien, giiip dd sinh vien ggp gd khd khdn hpc lap Bon la, ddi mai chu-ong trinh ddo (go theo cac ht/dng sau: Nhd Irudng c l n xdy dgng chuong trinh dao tgo ed ndi dung hgp ly, vd cd gid trj huu ieh cho sinh vien Thdi lugng ddnh eho ede hge phan ehuang trinh dao Igo phai phiJ hgp; cdc hpc phan chuong trinh dugc td chire mpt each ed he thdng; va khdng gay qua nhieu dp Igc hpc tgp So 4/2014 nghidn ciru cho smh vien Ngodi ra, Nhd trudng phdi ludn ludn cdp nhdt ehuang trinh cho phii hgp vdi sg thay ddi hdng ngdy ciia nen khoa hpc ky thudt, tdng hpc phln tg ehpn, eac hpe phan nhidm y v l ky ndng mim nhim trang bi t^o smh vidn thai dd, kiln thirc va ky nang d l dap irng nhu eau luyln dyng cua cdc td chuc doanh nghigp NSm /d, ndng cao cdng tac quan ly vii phgc vy dao (go thdng qua cac bien phap sau: Van phdng chirc ndng cua Trudng cln gidi quyel eac Ihdc mac, khieu ngi cua sinh vien mdt each thda dang, nhanh chdng, nhigt tinh, vui ve vd tdn trpng sinh vidn Cde thdng tin c l n thilt ein dugc thdng bao den sinh vidn mgi cdeh ehinh xdc, kjp thdi Cac thii lye hdnh chinh can duge khoa gidi quyel nhanh cho sinh vien Vide phyc vy thill bi gidng dgy, am giang dudng can phai duge phyc vu mpt cdeh nhanh chdng TAI LIEU THAM KHAO Nguyin Tlii HiSn, 2011 C4c giai phap nang cao chSt lugng hoatfigngphyc vy day va hpc ciia Tnrcmg Dai hpc Nha Trang, Be tai khoa hpc va cong ngh? cap Bp, Tniong Dai hoc Nha Trang Nguyin Thanh Long, 2006 Su dung thang SERVPERF dS dinh gia chSt lupng dao lao dai hgc tai Trudng D91 hpc An Giang, Bao cao nghien cuu ichoa hpc, Tnrong Dai hpc An Giang Le Thj Thiiy, 2009 iChao sat va lucmg muc dp hai long ciia smh vien ichoa Kinh te - Trucmg Dai hpc Nha Trang ve chat lupng khoa hgc dai hoc Do an tflt nghiep dai hpc, Truong Dai Hpc Nha Trang Nguyin Thi Tham, 2010 Khao sat sy hai long cua smh vien dfii voi ho^l dpng dao tao tai trucmg DH Khoa Hpc Ty Nhien DH Qu6c gia TP HCM Luan van th?c sT, \^en Dam hao Chit lugng Giao dye, Dai hgc Qu5c gia Ha Npi Hoang Trgng, Chu Nguyin Mgng Ngpc, 2005 Phan tich du lieu nghien cihi voi SPSS NXB ThSng ke Ha Ngi TRUONG DAI HOC NHA TRANG • 99 ... Bang Thdng kd sinh vien theo khoa/ vien NIP STT Ngdnh h9C Khoa Kinh te Khoa ke toan - Tai chinh Khoa Cong nghe thyc phim Khoa Cdng nghg thong tin Vign cong nghe sinh hoc mdt trucmg Khoa Ky thu|t... u phdn bS Khoa Kinh t l cd 109 mau (21,9%); Khoa cdng theo Khoa Id phO hgp vdi t j le sinh vidn tCrng khoa so vdi tdng sinh vien ciia Khoa, Vi$n nghg thge pham ed 66 m i u (13,3%); Khoa cdng...Tgp chi Khoa hoc - Cong ngh^ Thuy s vien tgi Tru6ng Dgi hpe Nha Trang, vai khdch t h i nghidn eiiu Id sinh vidn dgi hgc chinh quy nam cu6i tgi Truang Ogi hgc Nha Trang Thfri gian nghien