Nâng cao động lực chia sẻ tri thức của các nhân viên công ty cổ phần tư vấn xây dựng điện 3

TAP CHl KHOA HOC TRLTONG DAI HOC M d TP.HCM - S (40) 2015 NANG CAO DQNG LlTC CHIA SE TRl THU'C CUA CAC NHAN VIEN CONG TY C PHAN Tl/ VAN XAY DUXG DIEN Phgm Quoc Trung Lgc Thdi Phudc' Ngay nhan bai: Sl/C.^O !4 Ngay nhan lai: 15/11/2014 Ngay duy?l dang: 15/12/2014 b'i.rill Ngdy tri thirc ddn trd thdnh mdt ngudn luc ldi quan trgng cho su cgnh tranh cua cdc doanh nghiip (DN) Ddi vdi cdc cdng ty tu vdn xdy dirng, mgt ifnh virc thdm dung tri ihuc, chia se tri thirc (CSTT) Id diiu ki$n cdn thiet di ldng nang sudt lao dong vd ddm bdo su phdt trien ben vung cua DN Tuy nhiin, khuyen khich viec CSTT giira cdc nhdn vien ddi hdi cdp qudn ly phdi hiiu dugc cdc yeu td dong luc cua CSTT vd de cdc chink sdch phii hgp Nghien ciru dua ti-in md hinh nghiin ciru cua Burgess (2005) vd cdc ly thuyet Hen quan di xdc dinh cdc yiu td ddng lire tdm ly cd dnh hu&ng den CSTT, vd tien hdnh khdo sdt de dank ^id dnh hudng cua cdc yeu td ndy din CSTT tgi cong t)' CP tu vdn xdy dung di^n (PECC3) Kit qud clw tkdy cdc yiu td Thick khen thudng, Lo nggi mdt quyen luc, Quan ni^m vi lgi ich bdn thdn, Di cao vai trd nhdm, Quan niim vi lgi ich xa hdi Id cd dnh hudng den CSTT Tir kit qud ndy, nghiin cuu cung di xudt mot sd kien nghi di ndng cao ddng luc CSTT ciia cdc nhdn vien cdng ty PECC3 TO- khoa: Qudn ly tri thuc, Chia se tri thuc, Ddng lvc, Cdng ty CP tir vdn xdy dung dien ABSTRACT Today, knowledge becomes a most important resource for enterprisei' competition For companies in construction consulting industry, a knowledge-intensive area, knowledge sharing (KS) is very important for raising labor productivity and ensuring sustainable development However, in order to encourage knowledge sharing between employees, managers should have knowledge about motivational factors of knowledge sharing, and make appropriate policies Based on Burgess Model (2005) and theories for exploring the effectiveness of motivational factors on knowledge sharing, ikis survey was conducted at PECC3 Company in Vietnam The result analysis showed that the knowledge sharing of PECC3 's employees is affected by the following factors: Award-reaping tendency Fear of power loss Perception of personal benefit Emphasis on Group-work, Perception of social benefit Based on these results, some managerial implications for improving the motivation of knowledge sharing between employees qfPECC3 are suggested Keywords: Knowledge management Knowledge sharing Motivation, PECC3 G i ^ thieu Trong nSn kmh t8 hien nay, hi thuc la mpt tai san quan trpng ciia to chuc, dgc bi?t dfli vo'i cac cong ty dira nhieu tren nguon luc tri thuc, nhu tu vin, thilt k l Hon nua, nhieu nghien cuu truac (Drucker, 1993; Kimiz, 2005) chl tri thirc cSn phai dugc chuyen giao va chia se giira cac ca nhan, cac don vi tht mod CO the phat huy va tao gia tri, doanh thu cho to chirc Mac du nhan thiic duoc tam quan trpng ctia chia se tri thiic, nhung dua chfnh sachd^ dpng vien, khuyen khich vi?c chia se tri thuc (CSTT) npi bp cong ty vln la mpt thach ' TS Trutmg D?i Hpc Bach Khoa - Dji hoc Qooc gia TP HCM Email pqlmng@hcn '• ThS, Truong Dai HQC Bfich Khoa - Dai hoc Qu6c Oia TP HCM >/' KINH Tf 30 thirc lon Theo P.Q Trung (2012), vi?c CSTT npi bp cong ty luon gSp cic rao can nhu: thidu thoi gian, lo ngai mat quyen luc, sg gap bat Igi noi \h that bai, cac mac cam thua kem, v.v C6ng ty c6 ph^n Tu vSn xay dung dien (PECC3) la mpt cac cong ty tu vdn cua Tap doan Dien luc Viet Nam (EVN), chuyen th\rc hien cac cong tac tu van xay dung lien quan den cac cong trinh nguon va luoi dien nhu: nha may nhi^t di?n, nha may thiiy dien, ducmg day tai di$n, trgm bien ap, cong trinh nang lugng tai tgo va cac cong trinh cong nghiep khac La cong ty boat dpng tren Itnh \-uc tu van, PECC3 co rat nhieu ky su dien, xay dung, khao sat nhieu phong ban khac nhau, chia nhieu nhom du an khac Mac dil cac nh6m dy an co nhieu diSm chung, nhung hau nhu cac boat dong trao doi tri thiic giiia cac phong ban kha han che Doi da co xay mot so mau thuan giira cac don vi khao sat va dem vi kiem tra chSt lugng lien quan ve cac kien thiic llnh vuc boat dong cua minh (PECC3, 2010) De giai quy^t cac kho khan tren, dong thoi gop phan xay dung dpi ngii nhan vien lanh n ^ e , nang cao nang luc canh tranh cua cong ty, can co I nghien ciiu lim hiSu va danh gia cac nhan t6 dpng luc thuc day cac nhan vien ciia cong ty CSTT vai Tii ket qua danh gia do, cac chlnh sach va giai phap giup nang cao dgng luc CSTT co the dugc de xuat Bai viet tap trung vao cac muc tieu chinh, nhu sau: (1) Xac dinh cac dpng ca co anh huang d6n vi0c CSTT ciia cic nhan vien cong ty PECC3, (2) Danh gia miic anh hucmg cua cac nhan to len viec CSTT giua cac nhan vien tgi PECC3, va (3) De xuat kien nghi, giai phap nham nang cao dgng luc CSTT giu'a cac nhan vien tgi PECC3 ciu tnic ciia bai viet g6m cac phan nhu sau: (I) Gidi thieu, (2) Ca scr ly thuyet & mo hmh nghien ciiu, (3) Phuang phap nghien cuu, (4) Ket qua nghien ciiu, (5) Kien nghi giai phap, va (6) Ket luan & hucmg phat trien Cff Sff ly thuyet va md hlnh nghien cihi 2.1 Cdc khdi niem Tri thiic (knowledge) Id "ni^ra tin dugc minh chiing ]i dung" (Nonaka va ctg., 1995) Nonaka va ctg (1995) cung chi rang "tri thuc la qua trinh nang dgng cua ngudi vi?c minh chiing cac niem tin ca nhan vdi nhiing sy that" Sv tien hoa ciia nhgn thiic luan khoa hpc da hlnh cau tnic thii bgc tu da lieu -> thong tin -> tri thiic, tang dan theo chilu huong: su hieu bi§t, va su dpc lap vdi ngii canh (Serban & ctg., 2002) Polanyi (1966) da phan logi tri thiic logi: (1) tri thuc in (tacit) Uong d4u ngudi, kho nSm bat, va (2) tri thiic hien (explicit) co thS bleu dien, nam bat de dang Qudn ly tri thiie - QLTT (Knowledge management) la qua trinh nhan biet, chia se, Sli dung va thirc hanb tri thiic ben to chiic (Choi & Lee, 2002) De QLTT hieu qua, mgt chu trinh quan ly can dugc thiet lap, bao gom nhieu budc tir nam bat, cho den sii dimg tri thiic Kimiz (2005) da tong hgp cac chu trinh QLTT trudc day va gidi thieu chu trinh QLTT tich hgp gom budc, la: (1) Nam bat va sang tao tri thiic, (2) Phan phoi va CSTT, va (3) Tim ki8m ya sir dung tri thuc Trong do, budc thli dugc danh gia la rat quan trgng doi vdi viec quan ly cac nguon tri thiic an Chia se tri thuc - CSTT (Knowledge Sharing) la qua trinh chuyen giao tri thiic (dac bi?t la tri thiic an) tir ngudi sang ngudi khac, d cap dp ca nhan (trao doi) hay tap the (dao tgo, huan luy^n) Day la mpt giai doan quan trgng ciia chu trinh QLTT, nd dam bao cho SV cong ciia QLTT, vi nhd no tri thiic an (chiem phan ldn ciia ngudn lire tri thiic) CO the dugc nam bat va chia se toan cong ty Thiic day CSTT la mpt thach thiic ldn doi ydi nha quan ly, vi nhan vien thudng khong muon CSTT vdi ngudi khac (do lo ngai mk quyen luc) Trong nghidn ciiu nay, thdi gian danh de CSTT dugc dung dk viec CSTT giua cac nhan vien cong ty PECC3 Dgng luc (motivation): thudng dugc hieu la dgng co cua ca nhan hudng tdi lgi ich cua ban than (Osterioh & Frey, 2000) Cac nha tam ly hpc thudng sii dung dinh nghia rpng hon, bao ham ca cac nguon tao dgng lire khac, nhu la mang lgi lgi Ich nhdm hay lgi ich cho mgng ludi xa hgi ciia I ngudi (Snyder & TAP CHl KHOA HOC TRaONG DAI HQC MOTP.HCM-S6 (40)2015 Cantor, 1998) Nghien ciiu sii dung dinh n^Ta rpng v£ dpng luc CSTT D6ng thdi, each tiep can chiic nang doi vdi dpng luc theo nghia rgng cung dupc sii dung Trong do, mgt hanh vi se phan anh nhieu chiic nang tam ly ciia ngudi, phu thuoc vao dac tinh cua ngudi (VD: ca tinh, ngu" canh to chiic ) Mgt so nghien ciiu gan day tbeo each tiep can (Snyder & Cantor, 1998) dk xuat rfing dpng lire CO the dugc phan loai thanh: dpng ca ca nhan, dpng co quan he, hay dpng ca nhom Ngoai ra, bdi canh van hda ciing cd tac dpng den dgng luc CSTT cua ca nhan 2.2 Cdc nghien cuu cd lien quan Mpt vai nghien ciiu c6 lien quan den chia se va chuyen giao tri thiic dugc tom tat bang sau Bang T6m t^t cac nghien cuu co Uen quan Tac gia Lee va Aim (2007) Kit qua nghien ciiu Phmmg phap nghien ciiu Yeu to Philn thudng ca nhan co tac Khao sat va phan tich Phan thudng ca nhan, phan dgng hieu qua ldn hon phan dinh tinh cac DN thudng nhdm thudng danh cho nhdm Han Qu6c viec khuyen khich thai dp chia se cua nhan vien to chiic Nghien ciiu giiip doanh nghiep hieu dugc vai tro ciia Al-Alawri van hoa t6 chiic viec vacdng tich luy tri thiic va md rgng su (2007) tri thuc de cd the tan dyng chuyen mon ciia hp Khao sat dinh tinh Su tin cay, su giao tiep, he nhiing cong ty nha thdng thong tin, phan nudc va tu nhan d thudng va cau tnic td chiic Bahrain Hieu qua ca nhan, su md Cabrera mang kinh nghi?m, su ho va cdng trg tli dong dpi va ngudi su (2006) giam sat cd anh hudng len viec CSTT Khao sat va phan tich Cac bien tam ly, tinh sSn co dinh lugng tren 372 va chat Iugng ciia HQLTT, nhan vien cua mgt cong cac phan thudng ty da quoc gia My 111 Moi quan he khong than thien cd tac dpng tieu cue den chuy&i giao tri thiic; Su hieu biet chia se, nang luc tiep thu dgng ca ngi tai va uy tin ciia ngudi chuyen gjao tac dong tich cue den chuyen giao tri thuc Chia se tri thiic, khac biet va B lam viec mpt dpi Rosendaa 1(2005) Nghien ciiu dinh lugng vdi dii lieu dugc thu thgp tu ngirdi tu van va KH cua 96 du an ERP thdi gian ban thang Su hieu biet lan nhau, moi quan he khong than thien, nang luc tiep thu, dpng ca giao ti6p, uy tin ciia ngudi chuyen giao Khao sat dinh lugng Tuong dong xa hgi mlu 169 ngudi tra ldi, nhom, su da dang, su phu tir 30 nhom ciia I cong thuoc lan ty da quoc gia KINH T£ D Burgess (2005) Dpng lire thuc day nhan Mdt khao sat djnh vien chia se tri thiic ben lugng tren mgng vdi 480 ngudi ciia cong ty ngoai nhdm cong tac CPG tgi My, 2.3 Gid thuySt vd mo Itinh nghien cmi Trong bai bao mo hinh cua Burgess (2005) dugc ap d\mg vi cac ly sau: - Chii dk nghien ciiu \k dpng ca tam ly (ca nhan, nhom) la phii hgp vdi van de ciia nghien ciiu Ghi nhgn va khen thudng Io negi chia se, nhan thuc ve tri thirc, v5n hoa trao ddi, dgng co nhdm Sg mdt quyin lire: Tri thtrc thudng dugc xem la ca sd de dam bao quyen lire td chiic Vi vay, quan ni|m se din den tam ly khong muon CSTT vi sg mat quyen luc Noi lo sg suy ngh? "se lam giam gja tri ciia ban than khdng dpc quyen ui thiic dd", hogc "cac sai ikm trudc day cua mmh se h\ mpi ngudi biet" se lam can trd viec CSTT Ttr dd gia thuygt H2 dugc phat bieu: - Phil hgp \k ddi tugng khao sat: PECC3 sir dung cac ky su ciing chuyen nganh dien, xay dung, giam sat nhirag bd tri d nhieu phong H2 • Ndi sg bi mdt quyin lire CSTT cd ban khac Ngay ca mgt phdng ban, tdc dgng dm len viec chia se tri thuc giUa cdc CO the chia lam nhieu nhom khac Do nhdn vien td chuc viec chia se va tim kiem tri thtic thudng xay De cao vai tro nhdm: Mgt nhirng gi^a cac nhan vien khac nhdm trd ngai cho viec chia se tri tbiic la nhan vien - Ngoai ra, hien tugng "ngai chia se tri cd the t\r dinh nghTa nhieu nhdm cong thirc" tranh cai, hoac "nggi tim kiem tri ty ma hg thuoc vc, chang ban nhu cac nhdm thirc" vdi cac nhdm khac la dugc ghi nhgn cd du an, nhdm chirc nang, hoac bp phan Theo xayradPECC3 dd, cac nhan vien rihu vay diudng de cao don vi nho cua hg han so vdi toan bg td chiic, dan Qua khao sat dinh tinh so bp, yeu to den giam kha nang chia se thong tin ben dgng ca quan he va dgng ca nhom ngoai dan vi nho ciia minh (Burgess, 2005) nghien ciiu cua Burgess (2005) dugc nhgn Tir gia thuyet H3 dugc phat bieu: thiy cd sir tuong dong vdi nhau, vi vgy chiing dugc gom chung nghien ciiu Nhu H3: Viic de cao vai trd nhdm cd tdc vgy, cac yeu td anh hudng dSn CSTT bao gom: ddng dm len viic CSTT gida cdc nhdn vien Khen thudng, Sp mat quyen luc (Dpng co ca thuge cdc nhom kkdc td chirc nhan), De cao vai tro nhdm, Mac cam thi§u Mac cdm thiiu ndng luc: Viec tim kiem nang lyc (Dpng ca quan h?), Quan niem lgi ich xa hdi, Quan niem lgi ich ban than (Van tri thitc doi co the lam anh hudng xau den danh tieng cua ngudi neu nd dugc xem bieu hoa trao ddi) hien cua su thieu nang lire Qua viec tim sir Thich khen thudng: Cac nha ngliien ciiru giiip do, nhan vien dd da cong khai thira nhan da xac dinh "khen thudng cho viec chia se tri su bat lire, va phu thuge ngudi khac Thn kilm thiic" la mpt dgng l^c quan trgng viec tri thiic CO the dac biet kho khan cac CSTT Mgt so cdng ty da dugc xem la di dau cdng ty d cac qudc gia ma tinh ca nhan rat QLTT da su dung nhiSu ph§n thudng de dugc de cao, lrong canh tranh dugc danh thudng cho viec CSTT ciia nhan vien Tudng gia cao ban hgp lac CJ Vi?l Nam tinh ca nhan thudng cho vice CSTT da chimg minh dugc it dugc de cao, my nhien Uong bdi canh toan tac dung gia tang viec chia se kien thiic vdi cac cSu hda, sy canh tranh cdng viec dan vi lam viec tren thuc te Tir gia thuyet cang trd nen quan trgng Tir gia thuyat H4 HI dugc phat bieu: dugc phat bieu: HI: Ddng ca thich dugc khen thirdng ciia nhdn vien cd ldc ddng ducmg len viec CSTT giua cdc nhdn vien td chirc H4: Mac cdm thieu ndng lire tim kiim Iri thuc cd tdc dgng dm den viec CSTT giira cdc nhdn viin td ckuc TAP CHi KHOA HOC TRUONG DAI HOC MOTP.HCM - S I (40) 2015 Quan ni^m lffi ich xa hpi/ lffi ich bdn thdn: Mgt so sanh giiJa c^c nen van hoa cua cac ky su may tinh d My va An Dg chiing minh tac dgng ciia vSn hoa trao doi tren chia se tri thirc Trai nguge vdi kJ su An Dg, nhung ngudi sin sang CSTT (dinh hudng lgi ich xa hgi) giup cbo bat cii can no, ky su My chi giup cac ddng nghiep ciia hp theo quan niem "co di cd lai" (dinh hudng lgi ich ban than) Van hoa Viet Nam co nhieu net tuong ddng vdi van boa An Dp (dinh hudng lgi ich xa hgi) Tuy nhien, vdi xu hudng hgi nhgp, mpt bp phan ky su Viet Nam eiing cd sir thay ddi dan theo hudng de cao Igi ich ban than Ket qua ciia djnh hudng lgi ich xa hgi la thiic day CSTT, nguge lai, dinh hudng ban than lai ban cbe trao doi tri thiic giiia cac nhan vien cong ly, Tir dd gia thuyet H5 va H6 dugc phat bieu: H5: Quan niem vi lgi ich xd hgi cd tdc dong ducmg len viec CSTTgiQ-a cdc nhdn vien td ciiuc H6: Quan niim vi lgi ich bdn thdn ("cd qua cd lgi") cd tdc dpng dm len vi?c CSTT giira cdc nhdn viin td chirc Ngoai ra, cac y6u to nhan khau hpc (gidi tinh, tudi, kinh nghi?m, vj tri cong tac) ciing cd anh hudng den viec CSTT giira nhan vien Cac gia thuyet tren co the dugc tdm tat md hinh nghien cihi sau (Hinh 1) Hinh Md hinh nghien ciiu de xuat Phmmg phap nghien ciiii Vigc hinh thang dugc ke thira tir nhimg nghien cuu trudc cua Burgess (2005) Trong dd yeu to Thich khen thudng (6 bien quan sat), Sg mat quyen lire (3 bien quan sat), De cao vai trd nhdm (4 bien quan sat), Mac cam thieu nang luc (3 bien quan sat), Quan niem lgi ich xa hgi (3 bien guan sat), va Quan niem lgi ich ban than (5 bien quan sat) De bao dam gia tri ngi dung ciia thang do, mgt nghien ciiu djnh tinh thong qua thao luan tay ddi vdi nha quan ly va nhan vien ciia PECC3 Sau dd thang dugc hieu chinh va bd sung cho tir ngir phii hgp vdi boi canh nghien cuu Thang cac bien dgc lap la thang Likert diem Rieng thang ciia bien phu Ihupc dugc bang so gid trung binh chia se tri thuc/ thang M I U nghien ciiu dugc chgn lheo phuang phap thuan lien Cd mau toi thieu can thiet la 120, Bang cau hdi khao sat dupc giii bSng e-mail va giay den cac nha quan ly de chuyen den cac ky su khao sat, thiet ke va giam sat ciia PECC3 Sd bang khao sal da chuyen di la 220 Ket qua thu ve dugc 167 phieu khao sat, sau logi bo phieu khao sat khong hgp le lai 161 phieu hgp le, dat ty le 73,2% Toan bp mlu hgp le se dugc xu ly du lieu bSng phSn mem SPSS 16.0 de lien hanh cac budc phan lich dp tin cay, phan tich nhan to kham pha EFA, phan tich luang quan va bdi quy da biln de kiem dinh gia thiiySt Ngoai ra, phan tich so sanh GTTB ciing dupc sir dyng de xem xel s\r khac biel v^ CSTT giiia cac nhdm nhan vien Ket qua nghien cira 4.1 Thong ke mo td Tir ket qua thu thap dii Ueu, cd tat ca 161 phieu tra ldi hgp le Thong tin mo ta chi tiet cua mlu khao sat ve gidi tinh, dg tudi, kinh nghiem, vi tri cdng lac dugc trinh bay bang sau (Bang 2) Ty le cung phii hgp vdi ly le chung ciia ca cong ly, vi vay, mlu thu dugc CO tinh dai dien cho ldng the nghien ciiu KINH Tf Bang Thong ke mo ta mau khao s^t Tan suat Ty le (%) Nam 131 81,4 Na 30 18,6 Phan loai Gioi tinh Tu6i DSn 30 50 31,1 Tu Iden 40 65 40,4 Tir 41 dan 50 34 21,1 Tren 50 12 7,5 Den nam 53 32,9 Tir 11 den 20 42 26,1 Tir den 10 nam 43 26,7 Tren 20 23 14,3 Kinti nghifin cong tac V| tri cdng tac Nhan vien 120 74,5 Quan ly cap trung 41 25,5 4.2 Ddnh gid dg tin cgy cua thang vdphdn tich nhdn to 4.2.1 Ddnh gid dg tin cdy cita thang He s6 Cronbach's alpha dugc sii dung de loai cac bien khong phu hgp Theo N.D Thp (2011), cac bifin dat yeu cau he so alpha >= 0,6 Sau logi bien ciia yeu td Bk cao vai trd nhom va bien cua yeu td Quan niem lgi ich ban than thi t^t ca cac nhdm yeu Id deu cd he sd Cronbach's alpha dgt yeu cau va he so tuong quan bien-tdng > 0,3 nen thang ciia cac nhom nhan to da dat duac tin cay va tifip tuc dua vao phan tich nhan t6 Bang Phan tich tin cay Cronbach' alpha Ma hoa Nhom nhan to So bien Hes6a NTI Thich khen thuong 0,881 NT2 Sg mat quyen lire 0,772 NT3 De cao vai tro nhom 0,630 NT4 Mac cam thieu nang luc 0,858 NTS Quan niem loi ich xa hoi 0,932 NT6 Quan niem lgi ich ban than 0,635 TAP CHI KHOA HOC TRUONG OAI HOC MO TP.HCM - s6 (40) 2015 4.2.2 Phdn tich nhdn td khdm phd EFA Sau kifim tra U'nli nhat quan ciia thang bang he so lin cay Cronbach' alpha, cac thang se dugc danh gia bang EFA Kiem dinh KMO va Bartlett phan tich nhan to cho th5y he sd KMO0.772 (sig = 0,0) cho thay phan lich EFA la thich hgp Vdi miic gia tri Eigen value >1 (phuang phap nil Inch 35 Principal components va phep quay Varimax), trich dugc nhan td vdi phuang sai trich la 65,5% > 50% (dat yeu can) Thang bien dgc lap deu CO trpng sd > 0,5 (dat yeu cau) Tuy nhien, co bien thudc nhan td (Mac cam thieu nang luc) lai vao nhieu hon nhan to va muc dp chenh lech < 0,3 nen bi logi Ket qua EFA sau ciing dugc tom lat d Bang Bang Ket qua phan tich nhan to doi vdi bien ddc lgp Ma hoa Bien quan sat Nhan to NTl-5 Tang uy tin vgi cap tren cua ban ,875 NT 1-4 Dugc cdp tren nhan bi€l ,838 NT 1-6 Dugc ghi nhan va khen thuong ,776 NT 1-3 Dugc dong nghiep danh gia tich circ ,765 NTl-2 Tang CO hoi tim dugc cong viec thich hgp hon ,736 NT1_1 Tang CO hgi thang tien ,640 NT2-3 Nguoi nam giu nhieu tri thiic se cong tai PECC3 ,804 NT2-1 Tri thiic dugc xem la quan hang dau FECC3 ,797 NT2-2 Tri thiic dugc xem la nguon lai nguyen co gia tri tai PECC3 ,755 NT3-2 Chia se v^ thdt bai voi nhirng nguoi ben ngoai mang den hieu qua khong tot NT3-1 Khong thoai mai chia se vdi nhirng nguoi ben ngoai nhom du an ,835 ,805 NT5-2 Cam ihay hai long co dong gop giiip da nguoi khac ,855 NT5-3 Chia se kinh nghiem la ni^m vui thich ca nhan ,839 NT5-1 Cung c6 m6i quan he moi trucmg lam viec ,780 NT6-4 Nguoi nhin tri thiic nen the hien sir cam kich each cu the ,834 NT6-5 CSTT can phai dugc dap tra lai ,748 NT6-2 Nguoi da CSTT yeu cau dugc chia se lai ,653 KINH Tf Vi vgy, mo hinh nghien cuu dugc hi^u chinh nhu Hinh Hinh Mo hinh nghien ciru hieu chinh Dgng ca nhan T h k h kbcn thuwng L Sg mat qnyen lut L yeutove nhln khau SHI+ De CBO vai Iro ah6in 4.3 Phdn tich tugng quan vd phdn tich hoi quy 4.3 L Phdn tich tuang quan K^t qua kiem dinh Pearson giiJa biSn dgc lap vdi biSn phu thudc (dugc tdm t5t d Bang 5) cho thdy t4t ca cac bi^n dpc lap deu cd tuong quan chat che vdi bien phu thudc d muc tin cay 99% vdi cac h$ so tuang quan > 0.3 Tuy nhien, I so bien dgc lap cung cd tucmg quan vdi nhau, nen hi?n tugng da cgng myen can dugc xem xet phan tich hoi quy tl^*\k D§ng CO quan h? 1 -' [ L H5- ^ Chiase tri tbiic ] V3n hoa IniodGi 1 Quan nifm lgi icb x i h^i U • Quan nifm lfi ich ban thin K Sau phan tich nhan t6 EFA, nhan to (Mac cam thieu nSng luc) bi logi bd hoan toan Bang Phan tich tmmg quan giua cac biln d§c lap vii bien phu thuoc CSTT NT3 NT5 NT6 NTI -0,051 0,245" 0,369" 0,207" 0,579" NT2 -0,051 -0,046 -0,197' 0,109 -0398" NT3 0,245" -0,046 0,446" 0,054 0,359" NT5 0,369" -0,197' 0,446" -0,165' 0382" NT6 0,207" 0,109 0,054 -0,165' 0304" CSTT 0,579" -0.398" 0,359" 0,382" 0,304" NT2 NTI Tucmg quan co y nghTa d muc 0.01 (2-tailed) 4.3.2 Phdn tich kdi guy Phan tich hdi quy da bien dugc sii dung de phan tich moi quan he giiia cac bien dpc lap vdi bien phu Ihupc CSTT lrong mo hinh tren Phan tich dugc th^rc hien bang phuang phap Enter Bang cho thay md hinh hoi quy dua lucmg doi phu hgp vdi dp tin cgy 99% He sd R^ hieu chinh = 0,567 c6 nghTa la md hinh cd the giai thich dugc 56,7 % cho long the ve mdi quan he giiia cac yeu td ve dpng luc den vi?c CSTT ciia nhan viSn Bang Tom tat mo hinh hoi quy Mo hinh R R0,762' hieu chinh 0,580 a Predictors: (Constant), NTI, NT2, NT3, NT5, NT6 b Dependent Variable: CSTT 0,567 Sai s6 chuan cua uoc lugng 3,439 TAP CHi KHOA HOC TRUONG DAI HOC MOTP.HCM-S6 (40)2015 Kiem dinh F su dimg bang phan rich phuang sai (ANOVA) 1^ phep kiem dinh gia thuySt vk phu hgp ciia md hinh hdi quy tuyen tinh Bang cho thay gia tri Sig =0,000 nen mo hinh hoi quy phu hpp vdi tap dii lieu 37 khao sat Ket qua phan tich hoi quy dugc trinh bay d Bang Cac he so VIF dku nhd (