INTERNSHIP REPORT company THU AN TUTORING CENTER

THUONG MAI UNIVERSITY FACULTY OF ENGLISH - - INTERNSHIP REPORT Company: THU AN TUTORING CENTER Student’s name : Đào Bích Phượng Class : K55N1 Student’s code : 19D170037 Supervisor : Ms Hoàng Thị Anh Thơ HANOI, 2022 Table of Contents ACKNOWLEDGMENT LIST OF ABBREVIATIONS LIST OF IMAGES, CHARTS AND TABLES PART 1: OVERVIEW OF THU AN TUTORING CENTER 1.1 Overview of the center 1.1.1 General information of Thu An Tutoring Center 1.1.2 Establishment and development of Thu An Tutoring Center 1.1.3 Mission of Thu An Tutoring Center 1.1.4 Functions, duties, Field of activity of Thu An Tutoring Center 1.1.5 Organization structure of Thu An Tutoring Center 1.2 Overview of the Academic Department PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS AT THU AN TUTORING CENTER 2.1 Detail information about internship process 2.2 The difficulties and learned lessons in my internship 2.2.1 The difficulties .10 2.2.2 The learned lessons .11 PART 3: THE REALITY OF USING ENGLISH IN THU AN TUTORING CENTER 3.1 The reality of using English in Thu An Tutoring Center 3.2 Proposing solutions to improve the quality of using English in the center PART 4: SUGGESTED THESIS TOPIC CONCLUSION ACKNOWLEDGMENT Foremost, I would like to extend my sincere thanks to Thuong Mai University for creating conditions for me to have practical experience I would like to thank all teachers of Faculty of English and Ms Hoang Thi Anh Tho, who guided me a lot to complete this report Being recommended and allowed by English Department – Vietnam University of Commerce, I have gratefully experienced as an intern in Thu An Tutoring Center After one month (from 11/07/2022 to 08/08/2022), under the support and instruction of the supervisor and colleges in the company, I was able to apply the knowledge obtained at university into practice, meanwhile collecting basic information to complete the internship report I would like to express my sincere thanks to the board of directors, departments and all staff at Thu An Tutoring Center for creating favorable conditions and supporting me during my internship period In particular, I would like to thank my supervisor, Ms Dao Hong Ngoc, who instructed me enthusiastically, shared a lot of her own experiences and created conditions for me to complete this internship report Many thanks for all your help and best regards Hanoi, August 16th, 2022 Student Đào Bích Phượng LIST OF ABBREVIATIONS Vietnamese Meanings No Terms English Meanings MOET No Number Số QC Quality Control Kiểm soát chất lượng HR Human Resources Ministry of Education and Bộ Giáo dục Đào tạo Training Nhân LIST OF IMAGES, CHARTS AND TABLES Tables and English meaning Vietnamese meaning chart Image 1.1 Image of Thu An Tutoring Center Hình ảnh Trung tâm Gia sư Thu An Image 1.2 Group of teachers of Thu An Nhóm giáo viên Tutoring Center Trung tâm Gia sư Thu An Image 1.3 Group discussion activity Hoạt động nhóm Image 1.4 Teacher and students in class Giáo viên học sinh lớp học Diagram 1.1 Organization structure of Thu An Sơ đồ tổ chức Trung Tutoring Center tâm Gia sư Thu An Table 2.1 Assigned tasks Nhiệm vụ giao thực tập Table 3.1 Structure of employees' Englishusing skills at Thu An Tutoring Center in the period from 2020 to 2022 Cơ cấu trình độ sử dụng tiếng Anh nhân viên Trung tâm Gia sư Thu An giai đoạn từ 20202022 thảo luận PART 1: OVERVIEW OF THU AN TUTORING CENTER 1.1 Overview of the center Thu An Tutoring Center is the predecessor of Thu An English club Thu An Tutoring Center has nearly years of experience in organizing English education for students at all levels The center not only helps thousands of students communicate fluently in English, but also strengthens many necessary soft skills such as presentation, teamwork, critical thinking, The center's development orientation is to expand its scale in combination with attracting students and improving the quality of training 1.1.1 General information of Thu An Tutoring Center Image 1.1: Image of Thu An Tutoring Center Name of Company: Thu An Tutoring Center Legal representative: Nguyễn Văn Bính Type of company: Limited Liability Company Address: No.45, Pho Gach Street, Phuc Tho Town, Phuc Tho District, Ha Noi City, Viet Nam Phone Number: (+84)-984395172 Tax code: 0108620802 Established: February 27th, 2019 1.1.2 Establishment and development of Thu An Tutoring Center Image 1.2: Group of teachers of Thu An Tutoring Center Thu An Tutoring Center was established in Viet Nam in 2019 according to the standard model with 100% of teachers having pedagogical and bachelor's certificates The center is established on February 27th, 2019, with head office located at No.45, Pho Gach Street, Phuc Tho Town, Phuc Tho District, Ha Noi City, Viet Nam The charter capital of the center is 500,000,000 VND The center always provides students with a good learning environment and experienced teachers In 2021, the center's revenue reached 1,235 billion VND, up 10% compared to 2020 Despite being affected by the Covid-19 epidemic, the center's 2nd quarter revenue still increased by 8% compared to the same period last year Thu An quickly became a prestigious organization in Phuc Tho with an extremely effective learning and interactive environment The center is a reliable address in developing quality communicative English and grammar for students The center's teaching staff are highly qualified, all possessing international certificates, dedicated to the profession and always full of energy In addition, students are supported by enthusiastic and friendly teaching assistants This helps students have more motivation to conquer English in particular and career path in general Although it has only been in operation for years, the center has developed rapidly, becoming one of the strong centers of Phuc Tho area in particular and Hanoi city in general In addition to contributing to the career of teaching English foreign languages to students of all grades, Thu An Tutoring Center also actively contributes to social activities such as awarding scholarships, organizing extracurricular activities , regular teacher training… 1.1.3 Mission of Thu An Tutoring Center To grow a generation who are capable of adapting to the changing world and changing the world themselves, the center promises to build a future-ready education platform that aligns with the modern workplace, developing local and global citizenship values 1.1.4 Functions, duties, Field of activity of Thu An Tutoring Center  Functions, duties  Manage and implement training programs including plans, study programs, learning materials, teaching organization and teaching quality according to the regulations of the Ministry of Education and the center  Manage courses and study programs, list of HR  Implement policies to pay salaries, bonuses and other incomes for center employees  Responsible for the QC of the teaching of teachers and teaching assistants  Plan to take care of students, offer attractive programs for promotional activities to attract students  Research and monitor business activities and sales monthly and quarterly  Field of activity  Training program: English program under the guidance of the MOET and other English language training programs according to students' needs  Academic English: General English program for all levels from elementary school to high school, from preparing for English competitions at school level of the Department of Education to graduation exams  English for primary school students (6-11 years old)  English for junior high school students (11-15 years old)  English for high school students (15-18 years old) Teaching program: Distributing the program according to the guidance of the MOET  Distribution framework for primary programs: 35 weeks/class (70 periods, 35 minutes per period) Teaching curriculum: Family and Friends 1,2,3  Distribution framework for junior high school programs: 35 weeks/class (104 periods, 45 minutes per period) Teaching curriculum: English for grades 6,7,8,9  Distribution framework for high school program: 37 weeks/class (111 periods, 45 minutes per period) Teaching curriculum: English for grades 10, 11, 12  In addition, the center also has English training programs at levels A1, A2, B1, B2 according to the needs of students  The center's current staff is 26 people, including 24 officers and employees who graduated from University or more For each specific activity, the center has a team of professional, creative and enthusiastic staff At the top is the Director who directly runs all activities of the center, decides on the development strategy of the center, followed by Accounting Department, Academic Department and Enrollment Department Director Accounting Academic Enrollment Department Department Department Payroll Manager Head of Consultants department Academic Staffs Teaching Teachers Assistants Diagram 1.1: Organization structure of Thu An Tutoring Center  Functions of departments: looking at the organization structure of Thu An Tutoring Center, it can be seen that the management structure is relatively simple, unified and closely related to each other This is an organizational management system in the style of online - functional administration 12  Director: is the person with the highest authority who holds full decisionmaking power and is responsible for the entire operation of the center The committees are responsible for assisting the director in formulating operational plans and strategies, and are directly in charge of the center's work  Accounting Department: manage the budget, monitor the revenue and expenditure of the center, manage all bills and vouchers of the center, be responsible for reporting the budget situation to the director when necessary  Academic Department: responsible for accurately capturing data on the training situation of the center in a certain period, developing a strategic plan for training, teaching and student development  Enrollment Department: consult courses and arrange class schedules; assist students in determining their English level and participating in the course 1.2 Overview of the Academic Department The Academic department is one of the important and indispensable parts of any center This department plays the role of controlling activities of classes in general, teachers and teaching assistants in specific It also acts as an advisor to the Director and coordinates with other departments and divisions in the center to develop educational strategies to increase sales and profits, to help the center grow and develop day by day The Academic department has contributed a significant part in the development of Thu An Tutoring Center in the process of attracting students during the last years with a growth rate of over 10%/year The Academic department is divided into teams, each team with its own functions and tasks Head manager: managing staffs, controlling activities of classes in general, teachers and teaching assistants in specific 13 Academic staff: is in charge of sending course information and timeline to teachers and teaching assistants via Gmail before these classes are officially opened By monitoring cameras, they will check if teachers strictly follow the courses or teaching assistants complete all assigned tasks well and whether there are serious class issues so that they can have immediate solutions Moreover, academic staff’s frequent attendance is required in order to follow and inform new teachers of any inappropriate matter Teacher: planning course material and activities, organizing classroom lectures, assessing the students’ progress, collaborating with teaching assistants and parents to foster a good student experience Teaching Assistant: with students needing extra help in keeping track of lessons, they are responsible for assisting them with more exercises In addition, their responsibilities include notifying students’ parents the test date, designing the test format and invigilating students doing both midterm and final tests, then sending the results to them 14 PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS AT THU AN TUTORING CENTER 2.1 Detail information about internship process 2.1.1 Job Description As a Teaching assistant, my duties are specialized in helping teachers complete daily tasks within a classroom environment I am responsible for preparing for lessons by preparing resources, or putting out equipment at the start of a lesson, leading lessons or small group activities for students, grading student assignments in accordance with the teachers grading criteria and providing individual guidance to students with learning disabilities or behavioral challenges In addition, my responsibilities include helping develop programmes of learning activities and adapting appropriate materials, motivating and encouraging students, helping with center events, trips and activities I also search for students, contact, schedule appointments for course consultation; periodically work with departments to evaluate quality, adjust teaching methods, update demand, As a teaching assistant to the teacher of center, I have opportunities to gain knowledge and improve my current level I think the teaching assistant is a very enjoyable, interesting and helpful job Moreover, with this job, I can improve my English, communication skills, work alongside a number of different teachers who have prior experience allowing me the opportunity to learn about how the lecture is taught to the students as well as how to approach and answer specific questions or problems the students may be facing on a daily basis 15 2.1.2 Internship Diary I spent weeks as an intern at Thu An Tutoring Center I went to the center days a week (from Monday to Saturday) My working timetable is depended on the working timetable of the center On the last day of each week, I sent a report of my work to my supervisor, Ms Ngoc by email Office time: + In the morning: from 8:00 a.m to 11:00 a.m + In the afternoon: from 14:00 p.m to 17:00 p.m I would report my job and problems during my internship as follows: INTERNSHIP DIARY (11/07/2022 - 08/08/2022) No Time Tasks performed - Week From July 11st to 16th, 2022 Contacting with the center, start participating in the internship at Thu An Tutoring Center - Assigned to work in Academic Department at the center and work as an English Teaching Assistant intern - Working with my supervisor to set up a schedule of activities for the internship process - Learning rules and culture, departments, functions of each department, classes, teachers of the center 16 - Being given directions about my work - Familiarizing myself with the class, software of the center and colleague Week From July 18th to 23rd, 2022 - Helping teachers in the teaching process, such as preparing documents, pictures, flashcards, photos, etc Teaching assistants for foreign teachers, specifically translating and speaking sentences that foreign teachers say that students not understand Classroom management (attendance, class stability…) when the main teacher is not present in class and notify the student's homework status to the main teacher Activating students in extra-curricular activities, organizing games in English in the classroom for students Correcting homework for students Translation of some documents, e-mail is required - Planning lesson schedules - Joining the meeting of the Academic department, - - - Week From July 25th arrange some required documents for meeting to 30th, 2022 required by leader, listen to advice on your own advantages and disadvantages after week of internship - Gathering parent feedback to ensure their satisfaction about the center's teaching quality Week - Planing work and monitoring work progress - Participating in team building of the center From August 1st - Continue some tasks of the weeks before to 6th, 2022 - Translating e-mail from English to Vietnamese Translating labor contracts from Vietnamese to English of foreign teachers 17 - Contacting, scheduling appointments with students for course consultation - Joining the meeting of the center, drafting the list of plans to organize English talent contest - Summarized the knowledge and skills learned during the internship at the Academic Department - Having a small party with members of the Academic Department Table 2.1: Assigned tasks 18 2.2 The difficulties and learned lessons in my internship 2.2.1 The difficulties This is the first time I have worked in a real center, so I felt unfamiliar at first I know that internship is important because it helps students get used to the real working environment I learned a lot and had memorable experiences Although I read and learned about the teaching assistant interns' work before the internship, I still got some difficulties Firstly, it's psychological worries For the first time, I was not confident that I could everything well I feared of not doing well enough, doing wrong, not being able to get along with colleagues, etc But, after a few working days, I felt everything was fine and I thought that I could well and removed my worries Secondly, I got some professional difficulties Although I have specialized knowledge of English Teaching, I have the struggle to apply the knowledge in reality When I was assigned to help teachers in the teaching process, such as organizing games in English in the classroom for students, I often felt confused I don't know how to engage students in my lectures and how to design PowerPoint to deliver the lesson effectively I also didn't have much experience in using Word and PowerPoint software Meanwhile, PowerPoint is quite necessary for work Therefore, I tried to spend more time practicing to be able to use PowerPoint software well Besides, some of the teaching aids at the center are quite new to me, so it took me a little time to get used to them Thirdly, one of the biggest challenges I had faced during my time in the classroom was working with children with behavioural difficulties and hyperactivity, who found very difficult to follow rules and stick to them Most of the time they refused to the assigned tasks and caused disruption among the class or got involved in any sort of fight or exhibited rude behaviours towards me, teachers and classmates When these situations happened I tried to give them a time out in a different place or environment in order to thought over their behaviours 19 In addition, the time pressure to complete tasks is also one of the difficulties I usually spent a lot of time studying materials or updating new teaching methods, so I took much time to complete tasks Some of the tasks that I find the most difficult are helping programmes of learning activities according to the plan I also got a little difficulties with some tasks such as what material needs to be adjusted with the students, tracking learning progress, correcting homework for students, etc Trying to get things done on time sometimes made me stressed Finally, adapting to a new environment also made me a little difficulties at first The center environment is completely different from the studying environment, so I was a bit shocked Therefore, I got a little difficulties when I worked with my manager, colleagues, students, parents or other departments 2.2.2 The learned lessons In the process of studying at university, the internship is an extremely precious opportunity to experience the most authentic, professional working environment Four weeks in Thu An Tutoring Center not only takes my academic knowledge into practical experience but also lays a solid foundation for my future jobs Firstly, one of my lessons is being proactive At the center, everyone has their own job They not have time to care about what you are doing, whether you understand and it or not So, I always actively find and the assigned tasks If there are problems, I have to ask my colleagues or my supervisor to get the best solution Secondly, during my internship, I realized not to be afraid to ask questions At the beginning of my internship, I didn’t know how to lots of things I was always concerned about annoying someone Therefore, it took me time to complete tasks However, my supervisor and colleagues were very willing to help me or give me advice This was really useful for me 20 Thirdly, this internship made me improve my soft skills Soft skills are one of the important factors that help us succeed in career Apart from gaining a lot of major knowledge and teaching skills from the teachers, I picked up some of their valuable soft skills such as time management and communication skills as well Surely, this opportunity will be helpful to my future jobs In addition to improving my soft skills, I have also improved my English skills I had occasion to communicate with native speaker teacher, teach students English and translate many important documents The center’s teachers and staff guided me how to translate documents or interpret in front of the crowd confidently Other thing I could learn from this internship course was interpreting skills I had a chance to work as interpreter for native speaker teacher The teachers and the staff at Thu An Tutoring Center have been enthusiastic in pointing out my mistakes so that I could receive a lot of valuable experience for my future job The last skill I learned from this internship was teaching skill I had a time working as a teacher and teaching assistant When teaching, explaining the grammar structures for students, I realized that my English grammar, vocabulary and pronunciation were improved a lot By observing teachers’ teaching process, I am acquainted with how to use appropriate words for students in a proper way Besides, ways to have conversation with students and how to design PowerPoint to convey the lessons productively are essential manners I learnt and applied After nearly a month of training at Thu An Tutoring Center, I myself have accumulated valuable lessons and will always be useful to me in the future 21 PART 3: THE REALITY OF USING ENGLISH IN THU AN TUTORING CENTER 3.1 The reality of using English in Thu An Tutoring Center English is also one of the conditions for recruiting employees Depending on the position to be recruited in the departments, the requirements for the applicant's English level are also different During the interview, the recruiter will communicate with you in English to check your level However, the frequency of using English by departments in the center is different The Academic department usually uses English every day Because the Academic department works directly with foreign teachers, solves all their problems The staff must communicate with foreign teachers both speaking and writing in English The Enrollment department or the Accounting department doesn't use English much Because the Enrollment department is responsible for consulting courses and arranging class schedules for students Meanwhile, the Accounting department mainly uses Vietnamese to write reports English-using skills of employees in Thu An Tutoring Center are shown in the table 3.1 below English qualification A B C Total 2020 2021 2022 3 14 5 11 21 13 26 2021/2020 (+/-) 2 2022/2021 (+/-) 2 Table 3.1: Structure of employees' English-using skills at Thu An Tutoring Center in the period from 2020 to 2022 (Source: Academic Department – Thu An Tutoring Center) Table 3.1 shows that in recent years, the foreign language proficiency of employees at Thu An Tutoring Center has mostly reached C In recent years, the number of 22 employees reaching level B has increased that it reached 21.42% (3/14) in 2020; 23.80% (5/21) in 2021; 26.92% (7/26) in 2022 In 2022, the number of employees with C levels increases compared to 2021 and 2020 is due to the number of new recruits In the two years of 2021 and 2022, the percentage of employees with foreign language proficiency in grades B and C increased significance due to changes in the requirements of the company's employees Due to having to deal with a large number of foreign teachers by phone, video call or email, the employees are trained in skills: Listening, Speaking, Reading, and Writing from Beginner to Advanced levels (A1 to C2) As a requirement for outcome standards, academic managers and enrollment managers must be proficient in the four skills of listening – speaking – reading - writing and reading comprehension of contracts and international codes of conduct in English according to the Competency Framework English designed by the center 3.2 Proposing solutions to improve the quality of using English in the center After my internship period at Thu An Tutoring Center, I think center needs to something to help the employees improve their English Some people find it extremely difficult to learn English on their own in the workplace Lack of 23 confidence in their English prevents employees from speaking up, especially in the workplace So, I propose some solutions for the center First of all, ensure the candidate's English level when recruiting In addition to the professional test, the applicant's English skills must also be tested The center need to set appropriate level for each position Secondly, promote all the departments to use English more and create more opportunities for employees to work with foreigners Communicating with foreigners more will help employees improve their English skills and also help them communicate more confidently Thirdly, the center can organize more teambuilding sessions with the theme of improving English skills This not only creates a comfortable atmosphere, but also creates opportunities for employees to learn from each other So, their English skills can be significantly improved Finally, the most important thing is the attitude of each person If they have a positive attitude, they will always try to improve their English The center should have small gifts to reward those who always make such efforts 24 PART 4: SUGGESTED THESIS TOPIC English is considered as the most popular language popularly used to exchange information and ideas among different nations and cultures today Thanks to their English translated versions, countries are able to have mutual understanding and a sense of global citizenship in this multilingual world Moreover, English translation makes people understand each other more in the process of diplomatic relations and economic cooperation and other fields in today’s era when countries tend to integrate for the whole development As a result, English translation has gradually become an indispensable and pressing tool which set the path for the global success of individuals, organizations, and even businesses in the modern time when society is more developed and competition is relentless Therefore, nowadays when Vietnam becomes one of the members of World Trade Organization, it is necessary for Vietnamese students of English to have expert translation skill in order to meet the demand of integration into the world economy and exchange of culture with other countries As a result, learning translation skill is undoubtedly an advantage for Vietnamese students’ ideal future jobs I realize that students also have some mistakes on grammar, word choices and so on in Vietnamese- English translation Thus, I would like to propose a topic for my graduation thesis entitled: "A study on common errors in Vietnamese- English translation made by third-year students of English Faculty at Thuong Mai University." 25 CONCLUSION After about one month of training process at Thu An Tutoring Center, I finished my internship successfully with the whole-hearted help and careful guidance of my supervisor Ms Hoang Thi Anh Tho, the training guide Ms Dao Hong Ngoc and all employees of Thu An Tutoring Center Once again, I would like to express my sincere gratitude to my training guide Ms Dao Hong Ngoc for her constant guidance and Thu An Tutoring Center as well as all of the center staff for supporting and creating favorable conditions for me to complete my training process and this report Thank you very much! iv ... of Thu An Tutoring Center 1.1.3 Mission of Thu An Tutoring Center 1.1.4 Functions, duties, Field of activity of Thu An Tutoring Center 1.1.5 Organization structure of Thu An Tutoring Center. .. Establishment and development of Thu An Tutoring Center Image 1.2: Group of teachers of Thu An Tutoring Center Thu An Tutoring Center was established in Viet Nam in 2019 according to the standard model... THU AN TUTORING CENTER 1.1 Overview of the center Thu An Tutoring Center is the predecessor of Thu An English club Thu An Tutoring Center has nearly years of experience in organizing English