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Giáo trình tiếng Anh chuyên ngành Quản trị nhà hàng được biên soạn trên cơ sở chương trình khung của Tổng cục Nghề ban hành, giáo trình này đề cập về các vấn đề liên quan đến dịch vụ khách sạn, nhà hàng như việc tiếp đãi, ẩm thực,... Nội dung được trình bày dưới dạng các từ vựng, câu, mẫu đàm thoại xác thực theo tình huống. Mời các bạn cùng tham khảo!
ỦY BAN NHÂN DÂN TỈNH AN GIANG TRƯỜNG CAO ĐẲNG NGHỀ AN GIANG GIÁO TRÌNH MƠ ĐUN : ANH VĂN CHUYÊN NGÀNH NGHỀ: QUẢN TRỊ NHÀ HÀNG TRÌNH ĐỘ: Cao đẳng (Ban hành theo Quyết định số: 630 /QĐ-CĐN ngày 05 tháng 04 năm 2022 Hiệu trưởng trường Cao đẳng nghề An Giang) An Giang, Năm 2021 TUYÊN BỐ BẢN QUYỀN Tài liệu thuộc loại sách giáo trình nên nguồn thơng tin phép dùng nguyên trích dùng cho mục đích đào tạo tham khảo Mọi mục đích khác mang tính lệch lạc sử dụng với mục đích kinh doanh thiếu lành mạnh bị nghiêm cấm LỜI GIỚI THIỆU Theo yêu cầu phát triển hội nhập xã hội, trao đổi hợp tác lao động quốc tế, giao tiếp Ngoại Ngữ nói chung tiếng Anh nói riêng trở nên phổ biến cần thiết Việc sử dụng tiếng Anh ngành nghề trường học yêu cầu đào tạo thiết thực Và môn tiếng Anh chuyên ngành Nhà hàng – Khách sạn mơn quan trọng Giáo trình tiếng Anh chuyên ngành Quản trị nhà hàng biên soạn sở chương trình khung Tổng cục Nghề ban hành, việc tham khảo tài liệu liên quan đến ngành học, ý kiến đóng góp quý thầy cô đồng nghiệp tổ chuyên môn kinh nghiệm rút từ thực tế đào tạo Quyển giáo trình đề cập vấn đề liên quan đến dịch vụ khách sạn, nhà hàng việc tiếp đãi, ẩm thực, Nội dung trình bày dạng từ vựng, câu, mẫu đàm thoại xác thực theo tình Chức giáo trình cung cấp nội dung giảng dạy - học tập, để giáo viên dễ dàng tổ chức hoạt động giao tiếp cho học sinh theo chủ đề yêu cầu chương trình học Chương trình tiếng Anh chuyên ngành gồm 350 học, chia thành hai chuyên ngành Quyển giáo trình chuyên ngành một, 175 học, thực học kỳ Giáo trình gồm nội dung sau: Chun ngành 1(course 1) có 17 đơn vị học (unit) chuyên từ vựng chuyên ngành cấu trúc câu sử dụng tình giao tiếp Giáo trình biên soạn tinh thần nghiêm túc, trách nhiệm, tham khảo từ nhiều nguồn tài liệu, chắn không tránh khỏi sai sót Rất mong nhận nhận xét, đánh giá ý kiến đóng góp để giáo trình ngày hoàn thiện An Giang, ngày 15 tháng năm 2021 Người biên soạn Nguyễn Lê Thuỳ Trang Nguyễn Thị Việt Nga MỤC LỤC ĐỀ MỤC TRANG TUYÊN BỐ BẢN QUYỀN LỜI GIỚI THIỆU MỤC LỤC Unit WHAT DAY WAS IT YESTERDAY? Unit DID YOU ORDER FISH, SIR? 23 Unit I’LL BRING THE DESSERT, SIR 32 Unit I’M GOING TO BE A GOOD WAITER 43 Unit STOP AND CHECK 52 Unit HAVE YOU EVER EATEN SNAILS? 58 Unit RUMP STEAK IS TOUGHER THAN FILLET 66 Unit THE STEAK IS SERVED WITH CHIPS 76 Unit 10 IF YOU LIKE, I’LL GET THE MANAGER 83 Unit 11 WOULD YOU LIKE SOME MORE WINE? 92 Unit 12 STOP AND CHECK 100 Unit 13 SERVING IN THE BAR 105 Unit 14 INSTRUCTIONS 112 Unit 15 TAKING A FOOD ORDER 119 Unit 16 EXPLAINING AND INSTRUCTING 126 Unit 17 HEALTH AND SAFETY AT WORK 134 TÀI LIỆU THAM KHẢO 141 GIÁO TRÌNH MƠN HỌC/MƠ ĐUN Tên mơn học/mơ đun: ANH VĂN CHUN NGÀNH (QUẢN TRỊ NHÀ HÀNG) Mã môn học/mô đun: MH 11.1 Vị trí, tính chất, ý nghĩa vai trị mơn học/mơ đun: Vị trí: - Thuộc nhóm mơn: chun ngành - Được bố trí sau mơn chung Tính chất: Đây mơ đun bắt buộc sinh viên trình độ Cao đẳng; Ý nghĩa vai trị mơn học/mơ đun: mơn học cần thiết cho việc trang bị kiến thức ngoại ngữ cho sinh viên làm việc sau này; tiền đề cho việc thi A2 sau kết thúc khóa học nhằm đạt chuẩn đầu trình độ Cao đẳng Anh văn chuyên ngành phục vụ cho việc giao tiếp trình làm việc em sau trường Mục tiêu môn học/mô đun: Về kiến thức: - Nhằm cung cấp cho học sinh vốn từ vựng ngữ pháp bản, điều giúp cho học sinh tiếp cận Anh văn chuyên ngành dễ dàng - Sau học xong tiếng Anh chuyên ngành dịch vụ nhà hàng, trang bị kiến thức cho người học vốn từ vựng, cấu trúc ngữ pháp, mẫu câu, giúp sinh viên sử dụng tình giao tiếp phục vụ bàn ăn, giải phàn nàn khách mức độ đơn giản Về kỹ năng: - SPEAKING: có khả nói diễn đạt để người khác hiểu giao tiếp thông thường mơi trường làm việc; - LISTENING: có khả nghe hiểu thông tin người khác diễn đạt giao tiếp thông thường môi trường làm việc; - READING: có khả đọc hiểu thơng tin giao tiếp thông thường môi trường làm việc; - WRITING: có khả viết diễn đạt để người khác hiểu giao tiếp thông thường môi trường làm việc Về lực tự chủ trách nhiệm: - Học sinh sinh viên có thái độ tích cực việc học sử dụng tiếng Anh Nội dung môn học/mô đun Thời gian Số Tên chương mục Tổng Lý số thuyết TH, BT Kiểm tra TT UNIT 1: WHAT DAY WAS IT TODAY? 12 UNIT 2: I ASK FOR IT RARE 12 Review, Test 1, Correction 3 UNIT 3: DID YOU ORDER FISH, SIR? 12 UNIT 4: I’LL BRING THE DESSERT, SIR? 12 Review, Test 2, Correction UNIT 5: I’M GOING TO BE A GOOD WAITER 12 UNIT 6: STOP AND CHECK Review, Test 3, Correction UNIT 7: HAVE YOU EVER EATEN SNAILS? 12 8 UNIT 8: RUMP STEAK IS TOUGHER THAN FILLET 12 Review, Test 4, Correction UNIT 9: THE STEAK IS SERVED WITH CHIPS 12 UNIT 10: IF YOU LIKE, I’LL GET THE MANAGER 12 Review, Test 5, Correction 10 UNIT 11: WOULD YOU LIKE SOME TEA? 10 11 UNIT 12: STOP AND CHECK 3 12 UNIT 13: SERVING IN THE BAR 13 UNIT 14: INSTRUCTIONS 14 UNIT 15: TAKING A FOOD ORDER 15 Review, test 6, correction UNIT 16: EXPLAINING AND INSTRUCTING 16 UNIT 17: HEALTH AND SAFETY AT WORK 17 FINAL REVISION 3 175 45 124 Cộng Unit WHAT DAY WAS IT YESTERDAY? Vocabulary: Days, months, seasons Grammar: The simple past tense of TO BE Function: Talking about past events Look at the pictures, say which occasions and when they are a) b) d) c) e) f) Example: Picture a) is “Women’s Day” It’s on March 8th Tet, Independence day, Christmas, Mid-autumn festival, New year’s day I VOCABULAY These are the months of the year March January May April August October July February a) Can you number them in the correct order? b) Compare your ideas with a partner c) Listen, check, and repeat November June December September These are the days of the week Saturday Thursday Tuesday Friday Monday Wednesday Sunday a) Write them in the diary Monday _ _ weekdays _ _ _ _ weekends b) Listen, check and repeat c) Match the times and the parts of the day 8.00 a.m night 3.30 p.m the afternoon 7.00 p.m the morning 11.30 p.m the evening d) What’s your favorite day of the week? What’s your favorite part of the day? Why? Seasons in the year Spring Summer Rainy season Autumn (Fall) Dry season Winter a) Answer the questions: How many seasons are there in the US? What are they? _ How many seasons are there in Vietnam? What are they? _ b) Tell some activities in the seasons c) Which months are parts of which seasons? Example: June, July and August are summer months II GRAMMAR FOCUS The simple past tense of TO BE Look at the chart Then complete the conversation below Statements Questions and answers I was (wasn’t) Were you busy? You were (weren’t) He / She / It was (wasn’t) Yes, I was busy Was she busy? We were (weren’t) They were (weren’t) (No, I wasn’t.) Yes, she was (No, she wasn’t.) How were your classes? - They were very interesting Note: wasn’t = was not weren’t = were not A: you out on Monday night? B: Yes, I Steve and I at the Wild Hearts concert A: it good? B: Yes, it A: there any other bands on? B: Yes, there , but they very good III PRACTICE Task Months of the year Complete the crossword below Ordinal numbers 1st – the first 4th – the fourth 7th – the seventh 10th – the tenth 2nd – the second 5th – the fifth 8th – the eighth 11th – the eleventh 3rd – the third 6th – the sixth 9th – the ninth 12th – the twelfth Across _ is the eleventh month of the year _ is the eighth month of the year is the fifth month of the year 10 _ is the fourth month of the year 11 _ is the ninth month of the year Down is the first month of the year _ is the sixth month of the year is the tenth month of the year _ is the twelfth month of the year _ is the second month of the year _ is the seventh month of the year is the third month of the year Task Complete the sentences with days or months and the past form of “be” Today is Thursday, yesterday _ This month is January, so the month before last _ Task 2: Listen again and complete the sentences We ………………… prepare the lunch vegetables First, you ……………… wash your hands ………………… them into little sticks ……………… we ……………….to scrape them? Then I’ll ………………… the onions It …………………… cook for long Put the ………………… linen in the laundry bag here Everything …………………… be spotless Language study o Expressions to learn I’ll show you what to (S) First, you must wash your hands (S) Peel them like this (S) Cut them into little sticks (S) It mustn’t cook for long (S) We have to strip the beds (S) Put the dirty linen in the laundry bag, here (S) Do we have to change the towels every day? (S) o New words to use bath/shower gel complimentary bin floret body lotion hygiene break (v) julienne chop (v) pillow case colander prepare scrape sheet skin slice soap spotless o Structures to practice: must, have to, don’t have to, mustn’t Look at these examples You must wash your hands before preparing food (obligation = the speaker thinks that it’s important) You have to break the broccoli into florets (obligation = it’s part of the job) 127 sweep utensil wash We don’t have to change the towels every day (no obligation = it’s not necessary) You mustn’t smoke in the kitchen (prohibition = don’t it!) Task 3: Complete the sentences using must, have to, don’t have to, mustn’t You ……………… clean hands in the kitchen We ……………… start work at 8.00 a.m I …………………… (not) work on Sundays We ………………… prepare the vegetables before 11.30 The attendants ……………… change the beds every day You ……………… leave food on the floor Guests ……………… check out by 12.00 noon III Listening Kitchen hygiene Task 4: Listen and match the phrases Then take it in turns to practice saying the regulations with a partner must always wash a all kitchen work surfaces regularly mustn’t wash b the bins regularly must clean c the floor everyday must sweep and d your hands in the food preparation wash sinks have to clean e the rubbish in the correct bins must put f their hands in the hand basin Task 5: Look at these ideas for customer care Take turns to practice them using must or mustn’t greet customers with a warm smile be polite don’t keep customers waiting long answer the phone quickly remember the caller’s name and use it don’t ignore customers while you are on the phone smile and make eye contact if customers are waiting look after customers with specific needs be patient and helpful at all times Example You must always greet customers with a warm smile 128 IV Activity Work with a partner Activity Put the instructions for the recipe in the correct order Explain your recipe to your partner Mullet la Martegale Then pour on some olive oil Slice a lemon and place it on top of the fish First, wash, clean, and dry the fish Season with salt and pepper Cook in a moderate oven for 25-30 minutes Place the fish in an oiled dish with the tomato and onion Slice the tomato and chop the onion Activity Listen to your partner’s recipe and take notes, read your notes back to him/her and check them Lamb stir fry - Trim the fat off the lamb and cut into - Chop your vegetables - Heat some oil in a pan over a medium heat and cook the lamb for minutes, until browned all over - Make the sauce by mixing together the soy sauce, sesame oil, lime juice, garlic, ginger and Chinese Five Spice - Get the noodles ready - Add the vegetables to the hot pan and cook for minutes - Add the noodles and sauce to the pan and cook for a further minutes - Serve with chopped spring onions and sliced chilies 129 More words to use Kitchen utensils balloon whisk food mixer garlic crusher ladle rolling pin sieve wooden spoon Kitchen skills beat blend cream fold stir whip whisk V FURTHER PRACTICE Task 1: Complete the sentences with the correct verb We have to julienne the carrots and ………… the onions a cut b prepare c chop d break The kitchen porters …………… the potatoes before boiling them a slice b strain c beat d pour You have to ……………… the broccoli and cauliflower into florets before boiling a prepare b fold c stir d break ………… the egg whites together to make meringue a whisk b cut c blend d stir ………… the sauce to stop it sticking to the pan a whip b stir c break d beat ………… the cream to make a topping for the desserts a beat b blend c whip d stir ………… the fruit and chop it into pieces to make a fruit salad a scrape b peel c slice d cut ………… the meat thinly and put it on the plates a whip b prepare c scrape d slice The kitchen staff always ……………… their hands in the hand basin a clean b wash c dry d sweep 10.The kitchen porters ……………… and wash the floors every day a sweep b make c dust d prepare 130 Task 2: Match the instructions to the pictures Task 3: Now put the instructions in the correct order Task 4: Use each verb once to complete the room attendant’s instructions empty clean strip take make replace open check put clean and dust _ the windows _ the beds _ the dirty linen in the laundry bag _ clean sheets and pillow cases from the trolley _ the beds _ the room _ the bathroom _ all the bins _ the toiletries in the bathroom 10. _ the minibar, lights, and electrical equipment Task 5: Make sentences with mustn’t or don’t/doesn’t have to Guests / pay for the car park 131 Guests don’t have to pay for the car park You / overcook the vegetables ……………………………………………………………………… Guests / check out until 12 noon ……………………………………………………………………… Akiko / work on Thursday It’s her day off ……………………………………………………………………… Staff / wash their hands in the food preparation sinks ……………………………………………………………………… Room attendants / change the towels every day ……………………………………………………………………… Staff / smoke in the kitchen ……………………………………………………………………… Staff / be rude to customers ……………………………………………………………………… The kitchen porters / scrape the new potatoes ……………………………………………………………………… 10.Reception staff / keep guests waiting ……………………………………………………………………… Task 6: Complete the text with must or have to Robbie and Dirk work in the kitchen They ……………….(1) prepare the vegetables for lunch every morning Also, they ……………….(2) chop onions and peel carrots They …………………(3) wash their hands in the hand basin before touching food They ………………….(4) wash the kitchen floors every day and they …………….(5) clean the bins regularly They ………………….(6) remember to put the rubbish in the correct bins for food or general rubbish Lyn and Petra are room attendants They ……………….(7) make the beds and clean the rooms every day They ……………….(8) replace the bathroom toiletries and they ……………….(9) check the minibar and the light bulbs They …………….(10) make sure that everything in the bathroom is very clean Task 7: Use the clues to find out how clean the kitchen and bathrooms must be Kitchen staff must always wash their hands in this (4,5) The pastry chef uses this to roll out pastry (7,3) Useful for making meringue (7,5) Another word for kitchen tools (8) 132 Shampoo, shower gel, soap, and toothpaste are ………… (10) Strain your vegetables in this (8) Guests sometimes leave these on the bathroom floor (6) Kitchen porters put this in the bins (7) 133 Unit 17 HEALTH AND SAFETY AT WORK OBJECTIVES: In this unit, you will: - Be aware of health and safety precautions Find out who is qualified to help Follow fire drill procedures I Starter Look at the pictures Find six health and safety hazards II Listening Your health and safety is important to us Task 1: Listen to the dialogue Are the sentences true or false? Health and safety is a very serious subject The hotel has regular fires The hotel tests the fire alarms regularly If staff see an accident, they must phone reception There is a list of first aiders at reception Many cleaning products are poisonous When lifting heavy objects, you must bend your back 134 Task 2: Listen again and complete the phrases with the correct adverbs immediately carefully clearly carefully regularly test the alarms………………… check fire exits ………………… find a first aider………………… read the list ………………… cleaning products must be marked………………… Language study o Expressions to learn Please, listen carefully (S) You must keep the fire exists clear (S) If you see an accident, find a first aider immediately (S) Please, read the list carefully (S) These (products) must be marked clearly (S) o New words to use announcement fire alarm assembly point fire brigade back fire drill bend (v) fire extinguisher emergency food slicer evacuate guard knee poisonous regular/ly roll call serious strain (n) subject test drill trained trip o Structures to practice: adjectives and adverbs Adjectives describe nouns; adverbs describe verbs Examples: Health and safety is a very serious subject (adjective) We take health and safety very seriously (adverb) There are regular fire drills (adjective) We have fire drills regularly (adverb) Note the irregular adverbs good/well, hard/hard, fast/fast, late/late Task 3: Complete the sentences with the correct adjective or adverb quiet hard expensive carefully fresh late politely We serve ……………… bread and rolls Please check the safety regulations ……………… That’s a …………………… problem 135 serious I’d like a ………………… room next to the garden She’s an excellent commis chef and works ……………… The Regal is a very ……………… hotel The group from Norway arrived very ……………… Front desk staff must speak ………………… to guests III Listening Sound the alarm! Task 4: Listen to the dialogue and answer the questions What’s the noise everyone can hear? Where’s the fire? What Tom and Mark use to put out the fire? What does Mary do? Where is the assembly point? What does Mary tell Jo to do? Task 5: Read these safety regulations Listen again and tick (√) the ones they What to in the case of a fire Evacuate the guests from the rooms _ Shut all the fire doors _ Call the fire brigade _ If the fire is small, use a fire extinguisher _ Make an announcement _ Direct the guests to the assembly point _ Take a roll call _ 136 IV Activity Work with a partner Look at these safety hazard signs Discuss what you think they mean and where you would find them in a hotel Example I think sign i means lift things carefully I think you’d find it in a hotel kitchen More words to use Firefighting equipment fire axe fire blanket fire door sand bucket smoke alarm water sprinkler V FURTHER PRACTICE Task 1: Look at the pictures and complete the sentences about Bruno’s bad day When Bruno arrived at work this morning he fell on the slippery ………………… and hurt his …………………… He picked up a …………… bag of potatoes and strained his ……………… He took salt from the ……………… and found it was caustic soda He ………………… his ……………… On the food slicer He ran for the ……………… ………………… when the …………… ……………… went off, and fell over some boxes He ……………… in the restaurant and injured his ……………… 137 He got a nasty electric ……….………… from a faulty …………………… Poor old Bruno went home! Task 2: Match the health and safety regulations a-g with the pictures in task a b c d e f g _2_ When lifting heavy objects, bend your knees and don’t strain your back _ Always put the guard in place before using the food slicer _ Clean kitchen floors regularly _ Replace damaged carpets _ Keep fire exits clear at all times _ Replace old and faulty equipment _ Don’t store cleaning products with food Task 3: Complete the table of adjectives and adverbs Adjectives Adverbs careful carefully clearly early fast freshly good hard immediate 10 late patient 11 12 politely quick 13 14 quietly regular 15 16 seriously slow 138 Task 4: Correct the mistakes in the sentences Please close your door quiet late at night Room 356 would like their bill immediate The chef makes freshly bread every morning The staff work very hardly in the busy season The Coral Beach is a well hotel Bruno works very fastly in the kitchen Staff must speak polite to guests Jo was very patiently with the elderly guests He checked the guest list careful 10.The fire alarms are tested regular quietly Task 5: Rewrite the sentences using adverbs Stefano is a very quick worker Stefano works very quickly He’s a good cook ……………………………………………………………………… She’s a careful driver ……………………………………………………………………… He’s a slow worker ……………………………………………………………………… We have a regular test drill ……………………………………………………………………… He gave a serious talk about health and safety ……………………………………………………………………… Reception staff always give polite answers to guests ……………………………………………………………………… The cashier asked the man for immediate payment ……………………………………………………………………… 139 Task 6: Use the clues to find a useful person in an emergency You need this to break down a door a fire (4,3) The way out in an emergency (4,4) Leave the building when you hear this (4,5) A fire ……………… is useful equipment for a small fire (12) You can cover a fire with this (4,7) The chief and his team (4,7) A practice of an emergency (4,5) Hotels must have these doors (4,5) A useful bucket for kitchen fires (4,6) 10.A fire-fighting shower (5.9) 140 TÀI LIỆU THAM KHẢO Know how 1(Student’s Book) Tác giả : Angela Blackwell- Therese Naber NXB OXFORD Know how 1(Workbook) Tác giả : Angela Blackwell- Therese Naber NXB OXFORD May I Help You? Tác giả: Christopher St J Yates NXB Prentice Hall Check In Tác giả: Christopher St J Yates NXB Prentice Hall Lifelines opener (student book & work book) Tác giả: Tom Hutchinson NXB OXFORD Highly Recommended 1(Student’s Book) (New Edition) Tác giả: Trish Stott & Rod Revell NXB OXFORD Highly Recommended 1(WorkBook) (New Edition) Tác giả: Trish Stott & Rod Revell NXB OXFORD Highly Recommended (Intermediate) Tác giả: Trish Stott & Rod Revell NXB OXFORD Các website: http://www.myenglishpages.com/site_php_files/exercises.php#.UuaLUNJupH0 http://www.eslkidslab.com/worksheets/set3/jobs/index.html?zoom_highlight=links+word http://www.english-guide.org/category/vocabulary/people http://www.esltower.com/grammarteachers.html http://englishwilleasy.com/english-through-pictures/everyday-activities/frying-an-egg/ http://travel.cnn.com/explorations/eat/40-delicious-vietnamese-foods-217572 http://www.englishclub.com/esl-worksheets/vocabulary/index.htm http://www.learnenglishfeelgood.com/esl-printables-worksheets.html http://www.englishwsheets.com/adjectives-6.html http://busyteacher.org/classroom_activitiesvocabulary/food_and_drinks/restaurants_and_cafes-worksheets/ https://www.bbcgoodfood.com/recipes/gin-fizz https://www.hungryhealthyhappy.com/lamb-stir-fry/ 141 ... hurt 10 did heard 11 caught flew 11 cut fought 12 drove fell 13 forgot lost 13 found brought 14 ate chose 16 learnt (learned) had 15 held came cost 17 drew went 18 Knew 1h u r t e a r 10 11 12 13 ... ngành Nhà hàng – Khách sạn môn quan trọng Giáo trình tiếng Anh chuyên ngành Quản trị nhà hàng biên soạn sở chương trình khung Tổng cục Nghề ban hành, việc tham khảo tài liệu liên quan đến ngành. .. 11 9 Unit 16 EXPLAINING AND INSTRUCTING 12 6 Unit 17 HEALTH AND SAFETY AT WORK 13 4 TÀI LIỆU THAM KHẢO 14 1 GIÁO TRÌNH MƠN HỌC/MƠ ĐUN Tên mơn học/mơ đun: ANH VĂN CHUYÊN NGÀNH