VIETNAM GENERAL CONFEDERATION OF LABOUR TON DUC THANG UNIVERSITY Cafe là một thức uống quen thuộc và gần như không thể thiếu trong thời buổi hiện nay, gắn liền với văn hóa và truyền thống lâu đời của người Việt. Đại đa số người Việt bắt đầu ngày mới với một ly đen đá giúp thức tỉnh mọi giác quan, hay là điểm đến quen thuộc cho mọi cuộc gặp gỡ. Có thể dễ dàng nhận thấy, không chỉ riêng thị trường Thành phố Hồ Chí Minh mà trên cả phạm vi toàn quốc và thế giới, nhiều chuỗi cửa hàng cafe được mở ra và cạnh tranh gay gắt, phủ rộng mọi góc đường, ngõ hẻm. Trong ngành hàng này, lượng nhu cầu khách hàng luôn cao, thị trường tiềm năng lớn, bằng chứng là có rất nhiều startup cũng như các ông lớn luôn muốn bước chân vào. Tuy nhiên, khi giới trẻ ngày nay bắt đầu chú trọng hơn về mặt sức khỏe, nhiều người không ngại bỏ qua món thức uống quen thuộc này để chọn một loại nước uống khác dinh dưỡng hơn. Không những thế, nhu cầu lớn cũng làm chất lượng cafe cung cấp đến người tiêu dùng ít nhiều bị ảnh hưởng, làm những đối tượng khách hàng thực sự yêu thích cafe lo ngại về nguồn gốc cũng như thành phần của ly cafe mình đang uống có thực sự “sạch”. Để giải quyết vấn đề này, MANDY ORGANIC COFFEE cam kết mang đến một thương hiệu cafe sạch, cùng với một số thức uống bổ trợ dinh dưỡng khác cho quý khách hàng, đặc biệt là đối tượng người tiêu dùng thực sự quan tâm đến sức khỏe bản thân cũng như chất lượng sản phẩm. Bên cạnh đó, MANDY ORGANIC COFFEE mang đến một không gian mở phục vụ gặp mặt hay giao lưu, họp hội, bao gồm tích hợp nhiều tiện ích nhằm hỗ trợ tốt nhất cho đối tượng khách hàng có chế độ dinh dưỡng khắt khe, đặc biệt như những quý khách hàng theo chế độ GYM, FITNESS, EAT CLEAN,...
VIETNAM GENERAL CONFEDERATION OF LABOUR TON DUC THANG UNIVERSITY DEPARTMENT OF BUSINESS ADMINISTRATION PRESENTATION REPORT FIATA – MODULE THEMATIC Topic: Agriculture (forestry-fishery products) sector Lecturers: Tran Chi Dung Ta Hong Hai Ha Nguyen Thai Ky Trung Nguyen Ngoc Trang Mentor: Trang Vo Thanh Nghiep Group: Group Shift: Tuesday, Thursday, Saturday Ho Chi Minh City, 31st October 2020 GROUP MEMBER Student’s Name No Student ID Tran Huynh Thien An 719H1060 Vo Hoang Anh 719H0337 Tran Phuong Anh 71902020 Tran Thi Thuy Duong 719H0352 Ngo Thi Thanh Lien 719H0395 Ho Thi Kim Ngan 719H0791 Nguyen Thi Diem Quynh 719H1108 Dang Ngoc Bao Tran 719H0800 Le Trieu Vy 719H1129 ACKNOWLEDGEMENT First of all, with the deepest and most sincerely feelings, we ask for expressing our gratitude to all the individuals and organizations that have facilitated and helped our group throughout the learning and research process of this topic During the time from the beginning of researching the topic to the presentation, the team has received a lot of attention and helps from the homeroom teacher and Mr Trang Vo Thanh Nghiep, thanks to their guidance, the research topic of my group could be better With the deepest gratitude, our team would like to send to Ms Pham Thi Ngan Head of International Business - Ton Duc Thang University for giving us the opportunity to study and interact with FIATA syllabus Presentation reporting is done for about two months The initial step into the implementation of the group still has many difficulties, so we cannot avoid the shortcomings, we are looking forward to receiving valuable comments from our teachers so that our knowledge in this field will be completed At the same time, we also have additional conditions to raise their awareness We sincerely thank you! Ho Chi Minh City, 31st October 2020 Implementation’s student – Group TEACHER COMMENT …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… …………………………………………………………………………………………… ………………………………………………………………………… Ho Chi Minh City, 31st October 2020 Implementation’s student – Group 4 CONTENTS INTRODUCTION 10 CHAPTER ANALYSIS THE COMPANY 11 1.1 Vinh Hoan Corporation (VHC) 11 1.1.1 History of formation and development 11 1.1.2 Main business lines 12 1.1.3 Scale 12 1.1.4 Business performance (from 2014 to 2019) 14 1.1.5 VHC’s potential in pangasius export market 16 CHAPTER LOGISTIC FLOW 17 2.1 Define of Third-party (3PL) 17 2.1.1 Why should businesses use 3PL logistic services? 17 2.2 Company’s current logistics flows 17 2.2.1 Physical flow 17 2.2.2 Information flow 20 2.2.3 Documentation flow 22 2.3 Problems and Solution 25 2.3.1 Failure of preserving products cold temperatures 25 2.3.2 Cold container air conditioner system malfunction 25 2.3.3 Optimize the exchange of information and goods flow management 28 CHAPTER EVALUATION 30 3.1 The method of control temperature to preserve high quality of goods 30 3.2 The method of other problems 30 3.3 The method of information flow 30 CONCLUSION 32 SOURCE 33 LIST OF PICTURES Picture 1.1: Logo of Vinh Hoan Corporation 11 Picture 1.2: Truong Thi Le Khanh - Chairman of the Boad of Directors of VHC 11 Picture 1.3: Scale of Vinh Hoan Corporation 13 LIST OF CHARTS Chart 1.1 Business result of Vinh Hoan Corporation……………………………… 14 Chart 2.1 Process of transporting goods…………………………………………… 18 Chart 2.2 Information flow…………………………………………………….…… 21 Chart 2.3 Document flow……………………………………………………… …23 LIST OF TABLES Table 1.1: Antidumping duties on Vietnamese Pangasius exporters to the US (POR13) Final results 15 Table 1.2: Top Pangasius Exports in Viet Nam in 2019 16 MASTER BILL HIGH-END LOGISTICS VIETNAM Ltd 19 NGUYEN HUU THO Str, TAN PHONG WARD, DISTRIC 7, HO CHI MINH CITY, VIETNAM 11 2020 00129 002 HIGH-END LOGISTICS ROTTERDAM Agent KONINGINNENHOOFD 1, 3072 AD ROTTERDAM, NETHERLANDS XXX VUNG TAU, VIETNAM MAYSANS ROTTERDAM, NETHERLANDS CAI MEP, VIETNAM ROTTERDAM, NETHERLAND 48000, 000 HLXU 3542033 134.0 CBM KGS SEAL: 099477 HOCHIMINH CITY 11-OCT-2020 HOUSE BILL HIGH-END LOGISTICS VIETNAM HLCUVL1190421248 VINH HOAN CORP, HO CHI MINH XXX XXX VUNG TAU, VIETNAM ROTTERDAM, NETHERLANDS CAI MEP, VIETNAM ROTTERDAM, NETHERLAND MAYSANS 48000,000 KGS 134.0 CBM X SHIPPING INSTRUCTION 012345678900 11 2020 00129 002 HIGH END LOGISTICS ROTTERDAM Agent KONINGINNENHOOFD 1, 3072 AD ROTTERDAM, NETHERLANDS VIETNAM XXX MAYSANS CAI MEP, VIETNAM ROTTERDAM, NETHERLANDS 2x40RF 48000,000 KGS 134.0 CBM 20 PALLETS 235 CARTONS PANGASIUS FILLET SHIPPED ON BOARD INTRODUCTION Fishery is considered one of the key economic sectors of Vietnam, with the export value ranking third in the national economic sectors (behind oil and rice) Shutchi catfish (Pangasius Hypophtalmus) and Yellowtail catfish (Pangasius Bocourti) with the trade name Pangasius or commonly known as Basa is one of the main export products of Vietnam This is a favorite seafood product in most of markets over the world The meat of these fishes is considered to be a high quality animal protein source, which contains many important vitamins and minerals that are essential for the human body In particular, most of fats are the best beneficial fatty acids, DHA (Docosa Hexaenoic Acid) and EPA (eicosapentaenoic acid) to help lower DLD (bad cholesterol) cholesterol in order to prevent atherosclerosis and muscle infarction heart in the elderly Initially, Pangasius is a species of traditional farming by farmers in the Mekong River Delta in the form of fish rafts and tunnels However, thanks to the low production costs combined with simple fish farming techniques, fish farming area has been expanded nearly 6,000 hectares in 10 Mekong Delta provinces in a short time Moreover, it also has spread to neighboring provinces such as Tien Giang, Ben Tre, Vinh Long, Vinh Hoan Corporation is one of the top Vietnamese processors and exporters of Pangasius It is also a best choice of foreign buyers because of a long-standing and famous company 10 After checking phase, goods will be delivered to distribution centre by trailer truck Finally, goods will be loaded out of the containers and sent to consignee Note: o o o o FWD: Forwarder SL: Shipping Line CY: Container yard POL: Port of loading o ETD: Estimated time of Departure o ETA: Estimated time of Arrival o DC: Distribution Centre Related Information: Type of product: Seafood Port of Loading: Cai Mep Port (Vietnam) Name of product: Catfish Port of Discharge: Port of Rotterdam (Netherlands) Consignor: Vinh Hoan Corporation Transportation: Container Temperature: 18°C Ventilation: 0-285 m³/hr (closed) Type of container: Refrigerated ISO containers 40’RH Size: 20 feet: Outside 40 feet: Outside Length: 20ft Length: 40ft Width: 8ft Width: 8ft Height: 8ft 6in Height: 8ft 6in HIGH CUBE Inside Inside Length: 17ft 11.9in Length: 37ft 11in Width: 7ft 6in Width: 7ft 6.2in Height: 7ft 5.2in Height: 7ft 3.6in Container’s weight: 3,200 kg Container’s weight: 4,110 kg Product’s weight: 27,280 kg Product’s weight: 28,390 kg Maximum weight: 30,480 kg Maximum weight: 32,500 kg 19 2.2.2 Information flow According to “What is Information Logistics?” by Dr Darek M HAFTOR, "Information flow" is understood as one of three factors (goods, currency, information) that make up the core nature of logistics services The global economic integration associated with containerization is a revolution in international business management in the 20th century Information system of goods during transportation from "Door to Door" with the main jobs: loading, unloading, container transportation (ships, river ships, aircraft, cars, trains), storage, carry out import and export procedures in accordance with Vietnamese law and international trade practices Information flows in logistics services include two main categories: Type 1: Information about time, related to the place It determines where the goods are, in what state during the process of moving from the "Door" of the supplier, to the "Door" of the consumer (Door to Door) This kind of information is very important for the command line (Command and Execution), it is also the most important factor in 3rd party logistics (3PL) Specific targets of this information array include: Arrival time, storage time, loading and unloading, … Time of departure from certain locations, information related to Money arrived promptly according to the time limit The success or failure, the effectiveness or not in the whole chain of coordination work is first of all the factor "time" Type 2: Information relating to the flow of money and goods, which are the following main document: Documents relating to sea and rail transport, trucking, transport truck load, …; Origin of goods, freight forwarding; Cargo insurance, ; Documents related to State management procedures; Documents relating to the payment of goods between the buyer and the seller Chart 2.2 Process of Information Flow 20 Consignee sends a booking order email (B.O) to Shipper Shipper needs to check the warehouse’s inventory Shipper sends a booking service email to Forwarder Forwarder sends booking cargo ship to Shipping Line Shipping Line sends booking cargo ship confirmation to Forwarder Forwarder confirms booking Logistics Service to Shipper Shipping Line sends an ATD to Forwarder Forwarder forwards an ATD email to Shipper Shipper sends an email includes: ATD, ETA, documents, CLP and the number of the containers that have been exported to Consignee Forwarder sends a pre-alert email to overseas Agent latest days after ATD The Agent forwards the email to Consignee to inform the ATA When the cargo ship arrives in the port, the Shipping Line will send an arrival note to overseas Agent 21 2.2.3 Documentation flow Accurate documentation is one of the most important elements in international logistics and customs clearance Properly completed documentation will help your shipment reach its international destination on time and reduce the risk of it being delayed at customs To make sure your products get to their destination without any trouble, it’s essential to get your paperwork and shipping documentation right Chart 2.3 Process of Document Flow Shipper sends booking request to Forwarder Forwarder receives and sends booking request to Shipping Line Shipping Line sends a booking note to Forwarder about vessel information will go and quantity of goods can transport Forwarder sends a booking note to Shipper Shipper will send SI (1) for Forwarder Forwarder rights and sends SI (2) to Shipping Line 22 After days of vessel run, Shipper will send HBL to Consignee and at the same time Forwarder will send MBL to Agent Forwarder Shipping Line receives SI and issues MBL to Forwarder on ATD date and the Shipping Line also sends D/O to Agent Shipping Line at destination Forwarder sends HBL to Shipper Consignee receives the HBL from Shipper and immediately sends HBL to Agent Forwarder After the vessel arrives at the port, Consignee will bring DO to arrive to receive the goods Agent Forwarder receives HBL and then give MBL to Agent Shipping Line to receive DO Afterwards Agent Forwarder gives D/O to Consignee Note: o MBL: Master Bill of Lading (is issued by Shipping Line) o HBL: House Bill of Lading (is issued by Freight Forwarder company) o D/O: Delivery Order o SI: Shipping Introduction o ATD: Actual time of arrival There are two cases for using MBL or HBL HBL: Shipper requires Forwarder to use HBL: Shipper believes in Forwarder company and wants to hide the company's name as well as the customer’s name (consignee) In case the vessel is delayed, but L/C (Letter of Credit) is required to write the correct shipping date but the Shipping Line doesn’t 23 agree to sign the backward date However, Forwarder can easily modify the date the vessel departures at Shipper's request so L/C is accepted and the Shipper can receive money from Consignee Because HBL is issued by Forwarder, editing to Shipper's request is quick and convenient However, HBL still has some defects: if there is a risk (such as lost goods / incorrect quantity and quality of goods, etc) Shipper cannot bring HBL to the Shipping Line to prosecute Therefore, the Shipper should use HBL when realizing that Forwarder is capable enough to take responsibility for their order MBL: Shipper requires Forwarder to use MBL: Forwarder doesn’t have enough trust (Forwarder can refuse to solve if there is a problem with order because Forwarder companies only need a small amount of capital to establish) so Shipper uses MBL to ensure the safety of the order Consignee requires Shipper to use MBL Because Consignee knew that Shipper could use HBL to easily modify the date the vessel departures and complete L / C Therefor consignee requires MBL because this is the bill of lading requires practical accuracy The SI includes the parts have to declare: o o o o o o o o o o o o Date and Booking number The name of the designated carrier Shipper’s name Consignee’s name Name of the goods Quantity and type of packing (if using Container) Net weight and VGM + CBM (1CBM = 1m3) Port of loading + Port of discharge Delivery time Place of delivery Terms of payment (prepaid or after the goods arrive) Other additional documents (if anything) SI (1): The information guide of Shipper (Vinh Hoan Corporation) sends to Forwarder Ever since, the information of Shipper is Vinh Hoan Corporation, the information of Consignee is Vinh Hoan's customer 24 SI (2): The information guide of Forwarder sends to Shipping Lines Ever since, the Shipper information is converted to Forwarder Company and Consignee's information is overseas Forwarder Agent 2.3 Problems and Solution 2.3.1 Failure of preserving products cold temperatures The need of maintaining the cold temperature of the Pangasius fillets is extremely crucial but it’s not easy for logisticians to make sure that the product can be maintained well at a freezing point There are two cases that the temperatures of the cargo can’t be preserved The first case is when labors load the product from Shipper’s warehouse onto the container The second case is when the container is delivered at the discharge port, at that point the container will be placed in the CY where the temperature is extremely hot The first case has materially affected the temperature of the products when picking and loading goods onto the container The optimal solution is keeping the container’s temp at -18 degree Celsius before loading products and designing warehouse’s discharge location and provisions The warehouse discharge should be equipped with loading pits, loosen or assembled loading boards, mobile ramps, lifting tables and especially are dock shelter and dock leveler so that it can guarantee the temperature of the cargoes always in the “safe” point The second case has a dramatic effect on Pangasius fillets in the container An ideal solution is that the Logistic Agent needs to create a Release Documentation to transport the container to cold warehouse in order to preserve it Release Documentation mean any and all agreements, documents, terminations, discharges, releases and other similar instruments, including any and all of the foregoing as may be reasonably requested by the Buyer, evidencing the termination of all commitments and releases of all obligations under or in connection with the Master Promissory Note 2.3.2 Cold container air conditioner system malfunction To be concerned with logistics, potential risks can be happened unavoidably, especially with frozen goods because they are related to not only inside quality but also technical problems 25 In sea freight, there are many unsystematic risks that logisticians can’t fore seen and make plan in advance Normally, cold container air conditioner system malfunction is one of the most common problems happened in each cargo shipping process Maintaining the cold temperature in the container is extremely crucial because it is very crucial that the Pangasius fillet must be preserved at -18 degree Celsius If the temperature get higher, the product quality will definitely be ruined which greatly affecting to Shipper’s revenue, prestige and quality of Logistic company, etc There are some helpful advices for Logisticians to reduce the percentage of technical problem When choosing container in ICD, Logistician should prioritize the container which has high quality, for example it should be a new container with good generator systems, all reefer containers must have Pre-Trip Inspection (PTI) according to IICL and when considering between Carrier Global Air Conditioning and Star cool Air conditioning of the container, it is recommend that Logistician should choose Carrier Global because they have more modern technology and more common in Vietnam than Starcool which is easy to repair and maintain the machine One more useful advice is that Logistician should choose Shipping Lines who have strengths in transportation from Vietnam to Europe PTI service (Pre-Trip Inspection): is actually an extensive check of both the container and the machinery This inspection ensures that the reefer machinery is running properly at correct settings and that the container is clean and undamaged In here, we listed some criteria for Logisticians in the demand for choosing a suitable Shipping Lines There are six main Shipping Lines including WHL APL, ONE, CAM, HY and Caeser are major in USA and Canada route If you need to transport cold cargoes in Asia region, SITC Shipping Lines will be a good choice Otherwise, CMA, HL, Hamburg Sud and APL are fairly popular for South America route On the other hands, if Forwarders have booking service which consignees are countries surrounding the Mediterranean, they should consider between MSC and UASC because these two Shipping Lines have the lowest prices in this route With Japan route, there are many options for Forwarders If they need to transport cargoes directly to Japan they can choose among ONE, RCL, HL and NYK or in transit route with TS and WHL carrier Besides, you may want to book Evergreen Shipping Lines for Taiwan route because Evergreen Marine Corporation is a Taiwanese container transportation and shipping company MCC, which also known as Maersk subsidiary and Hubline, 26 Samudera, Cosco are very famous for East Asia route Cosco, CMA and ONE are not only popular in East Asia, South America and Japan but they are also quite well known in Australia route The final available option of China route is Chinese Line Logisticians need to be flexible about booking carrier among many shipping lines, also, creating good relationships with Shipping Lines is very crucial to have a good deal from carriers For example, Shipping Lines are always in full of space on board condition on peak season but your cargoes are in urgent need of transport, there is still a B plan having other carrier instead Basically, having a pre-existing relationship with Shipping Lines definitely brings many financial benefits for 3PL’s company Normally, there are two cases that the air conditioner system usually malfunctioned The first stage is at Shipper’s warehouse and the second stage is from Shipper’s warehouse to CY • First case: Air conditioner of cold container break down at warehouse Step 1: The driver will check to determine the damage, then report to the warehouse manager as well as the forwarder, who are representatives hiring the driver The forwarder will report back to the shipper so they can capture obviously their flow situation Step 2: Warehouse manager needs to take photos and recording videos of the air conditioner then send it immediately for the shipping line’s technician in case we can fix the air conditioner right away With more serious damage, the forwarder will send the booking to SI, which can be the same company or different one depending on the geographical location convenient for receiving At the same time, forwarder hire trailer tractor truck to pull another cold container to the warehouse in order to load products on the new container Step 3: Forwarder will update new information of new seal numbers and container numbers on the electronic customs declaration, the shipping line will automatically update MBL after we take new container • Second case: Air conditioner of cold container break down on the road (from Dong Thap to Vung Tau) There is a temperature tracking device in cold container, driver is responsible for checking temperature frequently If the temperature increased unusually, driver need to report this situation to forwarder Likewise, the forwarder will book another container 27 from SL to CY or the nearest Derpo to cut the seal for exchange Then, forwarder must update the new seal numbers and new container numbers To ensure transparency, all transitions from damage to new refrigeration should be recorded as evidence when the loss of goods happens 2.3.3 Optimize the exchange of information and goods flow management Due to customer’s every need to know about cargo shipping status, build an ocean freight management and international shipping software is a possible option It is clearly seen that create a platform which connects extensive networks of many companies is a challenging mind-boggling task However, there are several multi financial benefits for 3PL company and shippers One of the obvious advantages of the platform is provided top customer service and gained loyal customers by providing one-stop-service and reduce the amount of time for creating booking service and confirming booking In the platform, big data plays an important role in managing customer data because it provides solutions to improve CS (customer service) solution, analyses company resources and competitive position in 3PL market Moreover, accountant, managers and CEO can use data in the platform to make financial statement, annual report, etc in an easy way Thanks to big data, company is able to map out company strategies which provides an excellent tool to run the business Big data is a field that treats ways to analyze, systematically extract information from, or otherwise deal with data sets that are too large or complex to be dealt with by traditional data-processing application software One-stop-service is responsible for all procedures relating to booking shipping lines, container number, ATD, ETA, ATA, … Similarly, applying an ocean freight management and international shipping software helps to reduce labor costs because the Information Technology provides a much easy way for customer to access real-time data in order to follow their goods flow In the same way, the platform is a tool which is able to connect among Shipper, Freight Forwarders and Shipping Lines in an effective and efficient method Eventually, the software can automatically prepare the annual statistical report on in-using container in order to analyze alternatives and map out company development strategies Through the statistical report, the company can rank which company is high priority long-standing customer Although there are many economic benefits from the platform, it still exists some considerable risks for company As the platform develops, this will be a good prey for 28 hackers to attack and profit by extorting money They may access system in order to destroy information and data which causes business difficulties and stall operations This leads to information loss of both our company and customers, the data might be even transmitted out, company information and customer data can be sold, which definitely have a devastating impact on both sides There are two main solutions for dealing with the risk which are physical security and logical security Physical Security describes security measures which are designed to deny unauthorized access facilities, equipment and resources, also, to protect personnel and property from damage or harmfulness (such as espionage, theft, or terrorist attacks) For example: A thief breaks in to company, access to the system and release data to motion sensors, heat sensors, anti-theft alarms to prevent unauthorized intrusion Logical Security consists of software safeguards for an organization's systems, including user identification and password access, authenticating, access rights and authority levels These measures are to ensure that only authorized users are able to perform actions or access information in a network or a workstation It is a subset of computer security For example: Give each customer a unique ID and authorize them to only access specific areas, they cannot access to the information of other customers On a daily basis at 11am and 4pm, weekly and monthly, employees will download all data and store in another hard drive in case hackers might attack, they will not lose the available data 29 CHAPTER EVALUATION 3.1 The method of control temperature to preserve high quality of goods The temperature change of goods reduces the quality of products to consumers That is a fundamental problem that needs to be solved Building a warehouse system with Dock Shelter has been widely popular not only in the world but only in Vietnam It is not difficult to find cold stores or cold storage with Dock Shelter system Its purpose is to make it convenient for trucks and trucks to put goods into containers as well as maintain the most stable temperature, especially for frozen products with the requirements of freshness and strength product Therefore, Dock Shelter is one of the basic methods to minimize risks of low product temperature and quality 3.2 The method of other problems The selection of drivers who are capable of repairing the refrigeration system and knowledgeable about the container is also essential, this reduces the cost of the technician with not too bad conditions With more severe conditions, you should contact the technician or report to the shipping company to prepare a new replacement, to avoid the situation of not checking the container before loading the container, which causes additional costs To keep things under control, timing is important to being able to handle and ensure flow of goods goes on the ETD date Raising the standard of choosing shipping lines is the most optimal solution and brings long-term efficiency Currently, there are many reputable shipping lines with their own strengths, so businesses can be completely flexible in choosing the right shipping line Depending on the route to go there will be different carriers and in order to be able to control the selection of companies, logistics companies need to create a strong relationship with large and small shipping lines to be confident in receiving booking 3.3 The method of information flow A website helps enterprise a lot in business It helps customers to access business information more quickly and accurately From there, meet the needs of customers and increase sales Instead of meeting face to face, businesses can interact with customers more conveniently and customers can easily find out what services they want from the company Working with staff and managers, customers can be provided with detailed information about products and services according to customers' wishes Email forms 30 and contact information can help even a small business build a more professional-style customer service system The special way of service has also been increasingly perfected, especially one-stop service that makes it easy for customers to give feedback, and the company also easily grasp the flow situation In terms of logistics companies, the technologization of steps in information flow does not reduce the time for customers, especially those who require a door to door, but also helps to reduce personnel costs in High-end logistics In addition, building an order statistics system, ranking the priority of the business to help the company map out the future business strategy, build a long-term relationship with both shipping lines and import or export Company 31 CONCLUSION Overall, the core message that we want to give people to have an overview of pangasius and seafood exports in Vietnam, thereby giving out reasonable solutions to expand and enhance this industry Currently, not only pangasius production but also in general, Vietnam's seafood industry exported to foreign countries is thriving Such strong export demand depends heavily on factors such as favorable weather (Mekong Delta region); competitors in other countries have experienced natural disasters or crop failures or signed trade agreements have directly helped Vietnam increase export volume of this commodity The selection of Vinh Hoan Corporation as a target for investment can first of all be mentioned for reasons such as: this is a large and famous corporation The cooperation and good role for Vinh Hoan Corporation will bring great benefits to forwarder company's reputation and development The transport of frozen seafood and seafood is often more challenge and risky than conventional goods Ensure that the goods in cold containers keep the quality, must meet the inspection requirements of the consignee side, etc Therefore, it is necessary to have a clear and specific plan with a very careful logic and the provision of other options in the event of problems During long term company, the development of an information technology system is essential This is to better meet customer needs, help them connect more closely with the company and turn them into loyal customers of the company Ho Chi Minh City, 31st October 2020 Implementation’s student – Group 32 SOURCE According Kiet DG https://kietdg.vn/si-shipping-instruction-la-gi/ According CFC News https://cargofromchina.com/shipping-documents/ According Blogxuatnhapkhau http://blogxuatnhapkhau.com/phieu-eir-la-gi/ According to Wikipedia https://en.wikipedia.org/wiki/Big_data According to Federal Student Aid https://studentaid.gov/mpn/ According to Seafood Vasep http://seafood.vasep.com.vn/aboutPangasius.htm According to Vietstock Finance https://finance.vietstock.vn/VHC-ctcp-vinhhoan.htm According to VNDirect https://www.vndirect.com.vn/portal/tongquan/VHC.shtml According to Vietnam Logistics Review https://vilas.edu.vn/dong-thong-tintrong-dich-vu-logistics.html 10 According to Vinalogs Container Transportation https://www.containertransportation.com/reefer-containers.html 11 According to Saigon Container VN https://saigoncontainer.vn/tin-tuc/kinhnghiem-hay-cach-mua-container-lanh-chat-luong-tot-320.html 12 According to SeafoodSource https://www.seafoodsource.com/news/supplytrade/vietnam-pangasius-suppliers-face-us-export-and-parasite-problems 13 According to Tien Phong Container http://kinhdoanhcontainer.com/tintuc/container-lanh-va-huong-dan-van-hanh-toan14 According to VILAS https://vilas.edu.vn/dong-thong-tin-trong-dich-vulogistics.html 15 According to Law Insider https://www.lawinsider.com/dictionary/releasedocumentation 33 ... Tran Huynh Thien An 719H1060 Vo Hoang Anh 719H0337 Tran Phuong Anh 71902020 Tran Thi Thuy Duong 719H0352 Ngo Thi Thanh Lien 719H0395 Ho Thi Kim Ngan 719H0791 Nguyen Thi Diem Quynh 719H1108 Dang... foodstuffs o Buying and selling chemicals for seafood production and processing o Trading in machinery o Producing fishmeal o Producing grease, plants and animals o Extract and produce gelatin, hydrolyzed... unsanitary and polluting stage 1.1.2 Main business lines o Inland aquaculture o Processing and preserving seafood and seafood products o Buying and selling seafood, agricultural products and