... cứu giao thoa văn hóa cách che dấu cảm xúc nơi công sở người Úc người Việt) M.A minor thesis Field: Linguistics Code: 602215 Supervisor: Phan Thi Van Quyen, MA Ha noi, 2009 iv TABLE OF CONTENTS ... communication in an international working environment I The design of the study: The study is divided into three parts: the introduction, the development and the conclusion The introduction provides ... want their conversation partners to feel humiliated That is why when they have negative feelings toward others, they tend to avoid confrontation, and thus, choose hiding feelings for safety Therefore,...