Cisco Unified Contact Center Enterprise (UCCE) phần 3 potx

... ACD. Cisco UCCE 7.5 Released and rebranded in July 2008, Cisco IPCC became Cisco Unified Contact Center Enterprise (UCCE), whereas Cisco ICM received a slight name change to become Cisco Unified ... components such as Unified Intelligent Contact Manager (UICM), IP Interactive Voice Response (IVR), Unified From the Library of www.wowebook.com ptg 46 Cisco Unifie...

Ngày tải lên: 12/08/2014, 14:21

... Unified Contact Center Express 11 Cisco Unified Contact Center Enterprise 11 Cisco Unified Contact Center Hosted 12 Cisco Unified Intelligent Contact Manager Enterprise 13 Cisco Unified IP IVR 13 Cisco ... 147 x Cisco Unified Contact Center Enterprise (UCCE) From the Library of www.wowebook.com ptg 12 Cisco Unified Contact Center...

Ngày tải lên: 12/08/2014, 14:21

... M Agent IP www. @ Cisco Unified Contact Center Enterprise PSTN VoIP WAN Central Controller www. @ Cisco Unified Contact Center Enterprise Figure 3- 4 Multisite with Distributed Call Processing, Two Unified ... www.wowebook.com ptg 14 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Customer Voice Portal Cisco Unified Customer Voice Port...

Ngày tải lên: 12/08/2014, 14:21

... cycles and the expected contact center size (agents, skill groups, and call volumes). From the Library of www.wowebook.com ptg 94 Cisco Unified Contact Center Enterprise (UCCE) Deleted Items The ... www.wowebook.com ptg 100 Cisco Unified Contact Center Enterprise (UCCE) Site D 175 Agents Site C 200 Agents Site A 1000 Agents Percentage and Time Distribution Site...

Ngày tải lên: 12/08/2014, 14:21

... ptg 110 Cisco Unified Contact Center Enterprise (UCCE) PSTN Contact Center Site A MPLS WAN CUCU Cluster A M M M PRI ISDN V V Contact Center Site B CUCU Cluster B M M M V V SIP ... team From the Library of www.wowebook.com ptg 114 Cisco Unified Contact Center Enterprise (UCCE) Contact Center Call Flow Companies have contact centers to provide their cus...

Ngày tải lên: 12/08/2014, 14:21

... center platforms. The Cisco Unified Contact Center Enterprise (UCCE) is no different, and Cisco offers two reporting packages Cisco We b V i e w and Cisco Unified Intelligence Center. The Cisco UCCE platform ... formats. Cisco Unified Intelligence Center The Cisco Unified Intelligence Center (Unified IC or CUIC) is a relatively new addition to the UCCE...

Ngày tải lên: 12/08/2014, 14:21

... the Library of www.wowebook.com ptg 198 Cisco Unified Contact Center Enterprise (UCCE) www. @ ICM V M M CUCM IP IVR UCCE 1 2 6 3 5a 5b 7 4 Figure 12-7 Cisco Unified IP IVR Call Flow Step 4. UCCE ... e 13- 2 Database Routing Data accno fname sname 1 234 Gary Ford 234 5 Mark Jeggo 34 56 Hein DeBeer 4567 James Hughes From the Library of www.wowebook.com ptg 210 Cisco Uni...

Ngày tải lên: 12/08/2014, 14:21

... Databases 233 2010-12-21 08:17 :35 .0 03 4 0 4 2010-12-21 08:17 :37 .000 3 0 3 2010-12-21 08:17 :38 .000 9 0 4 2010-12-21 08:17 :38 .0 03 4 0 4 2010-12-21 08:18:50.000 3 0 3 2010-12-21 08:22:54.000 2 33 2 Summary This ... www.wowebook.com ptg 248 Cisco Unified Contact Center Enterprise (UCCE) Unified Communications components (Unified Communications Manager [Unifi...

Ngày tải lên: 12/08/2014, 14:21

... possible. www.it-ebooks.info ptg 12 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Contact Center Hosted Cisco Unified Contact Center Hosted is suitable for both large enterprise companies and service ... Contact Center Enterprise (Unified CCE) and Cisco Unified Contact Center Hosted (Unified CCH), respectively. Cisco System IPCC...

Ngày tải lên: 06/03/2014, 15:20

... 1-12 Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1 Chapter 1 Cisco Unified Contact Center Express Overview and Packaging Unified CCX Packaging xiv Cisco Unified ... GB. 2-2 Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1 Chapter 2 Cisco Unified Contact Center Express Solution...

Ngày tải lên: 26/10/2013, 23:15