Cisco Unified Contact Center Enterprise (UCCE) phần 3 potx
Cisco Unified Contact Center Enterprise (UCCE) phần 3 potx
... ACD.
Cisco UCCE 7.5
Released and rebranded in July 2008, Cisco IPCC became Cisco Unified Contact Center
Enterprise (UCCE), whereas Cisco ICM received a slight name change to become Cisco
Unified ... components such as Unified
Intelligent Contact Manager (UICM), IP Interactive Voice Response (IVR), Unified
From the Library of www.wowebook.com
ptg
46 Cisco Unifie...
Cisco Unified Contact Center Enterprise (UCCE) phần 1 pdf
... Unified Contact Center Express 11
Cisco Unified Contact Center Enterprise 11
Cisco Unified Contact Center Hosted 12
Cisco Unified Intelligent Contact Manager Enterprise 13
Cisco Unified IP IVR 13
Cisco ... 147
x Cisco Unified Contact Center Enterprise (UCCE)
From the Library of www.wowebook.com
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12 Cisco Unified Contact Center...
Cisco Unified Contact Center Enterprise (UCCE) phần 2 pot
... M
Agent
IP
www.
@
Cisco
Unified
Contact Center
Enterprise
PSTN
VoIP
WAN
Central
Controller
www.
@
Cisco
Unified
Contact Center
Enterprise
Figure 3- 4 Multisite with Distributed Call Processing, Two Unified ... www.wowebook.com
ptg
14 Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified Customer Voice Portal
Cisco Unified Customer Voice Port...
Cisco Unified Contact Center Enterprise (UCCE) phần 4 pptx
... cycles and the expected contact center size
(agents, skill groups, and call volumes).
From the Library of www.wowebook.com
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94 Cisco Unified Contact Center Enterprise (UCCE)
Deleted Items
The ... www.wowebook.com
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100 Cisco Unified Contact Center Enterprise (UCCE)
Site D
175 Agents
Site C
200 Agents
Site A
1000 Agents
Percentage and Time Distribution
Site...
Cisco Unified Contact Center Enterprise (UCCE) phần 5 pot
... ptg
110 Cisco Unified Contact Center Enterprise (UCCE)
PSTN
Contact Center Site A
MPLS
WAN
CUCU Cluster A
M M
M
PRI ISDN
V
V
Contact Center Site B
CUCU Cluster B
M M
M
V
V
SIP ... team
From the Library of www.wowebook.com
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114 Cisco Unified Contact Center Enterprise (UCCE)
Contact Center Call Flow
Companies have contact centers to provide their cus...
Cisco Unified Contact Center Enterprise (UCCE) phần 6 pps
... center
platforms. The Cisco Unified Contact Center Enterprise (UCCE) is no different, and Cisco
offers two reporting packages Cisco We b V i e w and Cisco Unified Intelligence Center.
The Cisco UCCE platform ... formats.
Cisco Unified Intelligence Center
The Cisco Unified Intelligence Center (Unified IC or CUIC) is a relatively new addition to
the UCCE...
Cisco Unified Contact Center Enterprise (UCCE) phần 8 ppsx
... the Library of www.wowebook.com
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198 Cisco Unified Contact Center Enterprise (UCCE)
www.
@
ICM
V
M
M
CUCM
IP IVR
UCCE
1
2
6
3
5a
5b
7
4
Figure 12-7 Cisco Unified IP IVR Call Flow
Step 4. UCCE ... e 13- 2 Database Routing Data
accno fname sname
1 234 Gary Ford
234 5 Mark Jeggo
34 56 Hein DeBeer
4567 James Hughes
From the Library of www.wowebook.com
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210 Cisco Uni...
Cisco Unified Contact Center Enterprise (UCCE) phần 9 pptx
... Databases 233
2010-12-21 08:17 :35 .0 03 4 0 4
2010-12-21 08:17 :37 .000 3 0 3
2010-12-21 08:17 :38 .000 9 0 4
2010-12-21 08:17 :38 .0 03 4 0 4
2010-12-21 08:18:50.000 3 0 3
2010-12-21 08:22:54.000 2 33 2
Summary
This ... www.wowebook.com
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248 Cisco Unified Contact Center Enterprise (UCCE)
Unified Communications components (Unified Communications Manager [Unifi...
Cisco Unified Contact Center Enterprise doc
... possible.
www.it-ebooks.info
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12 Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified Contact Center Hosted
Cisco Unified Contact Center Hosted is suitable for both large enterprise companies and
service ... Contact Center Enterprise (Unified CCE) and Cisco
Unified Contact Center Hosted (Unified CCH), respectively. Cisco System IPCC...
Cisco Unified Contact Center Express Solution Reference Network Design
...
1-12
Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1
Chapter 1 Cisco Unified Contact Center Express Overview and Packaging
Unified CCX Packaging
xiv
Cisco Unified ... GB.
2-2
Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1
Chapter 2 Cisco Unified Contact Center Express Solution...
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