Cisco Unified Contact Center Enterprise (UCCE) phần 1 pdf

... Unified Contact Center Express 11 Cisco Unified Contact Center Enterprise 11 Cisco Unified Contact Center Hosted 12 Cisco Unified Intelligent Contact Manager Enterprise 13 Cisco Unified IP IVR 13 Cisco ... 10 8 Summary 11 1 Chapter 9 Call Flow Scripting 11 3 Contact Center Call Flow 11 4 Contact Center Challenges 11 4 Call Script Develop...

Ngày tải lên: 12/08/2014, 14:21

... www.wowebook.com ptg 14 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Customer Voice Portal Cisco Unified Customer Voice Portal (CVP) integrates with both TDM- and IP-based contact centers ... managed solution. ■ Cisco Unified Contact Center Enterprise (UCCE): An enterprise solution aimed at the customer who wants to use a VoIP contact...

Ngày tải lên: 12/08/2014, 14:21

... B csocus01pg1a PG 1A Peripheral Gateway 1 Side A csocus01pg1b PG 1B Peripheral Gateway 1 Side B csocus01aw1 AW 1 Administrative Workstation 1 csocus01hds1 HDS 1 Historical Data Server 1 Table ... ACD. Cisco UCCE 7.5 Released and rebranded in July 2008, Cisco IPCC became Cisco Unified Contact Center Enterprise (UCCE), whereas Cisco ICM received a slight name chan...

Ngày tải lên: 12/08/2014, 14:21

... result. From the Library of www.wowebook.com ptg 10 0 Cisco Unified Contact Center Enterprise (UCCE) Site D 17 5 Agents Site C 200 Agents Site A 10 00 Agents Percentage and Time Distribution Site ... cycles and the expected contact center size (agents, skill groups, and call volumes). From the Library of www.wowebook.com ptg 94 Cisco Unified Contact Center Enterp...

Ngày tải lên: 12/08/2014, 14:21

... ptg 11 0 Cisco Unified Contact Center Enterprise (UCCE) PSTN Contact Center Site A MPLS WAN CUCU Cluster A M M M PRI ISDN V V Contact Center Site B CUCU Cluster B M ... team From the Library of www.wowebook.com ptg 11 4 Cisco Unified Contact Center Enterprise (UCCE) Contact Center Call Flow Companies have contact centers to provide their customers w...

Ngày tải lên: 12/08/2014, 14:21

... center platforms. The Cisco Unified Contact Center Enterprise (UCCE) is no different, and Cisco offers two reporting packages Cisco We b V i e w and Cisco Unified Intelligence Center. The Cisco UCCE platform ... Script Dialed Number Figure 10 -11 Dialed Number-to-Call Type-to-Call Script Mapping From the Library of www.wowebook.com ptg 14 6 Cisco Unified Cont...

Ngày tải lên: 12/08/2014, 14:21

... the Library of www.wowebook.com ptg 19 8 Cisco Unified Contact Center Enterprise (UCCE) www. @ ICM V M M CUCM IP IVR UCCE 1 2 6 3 5a 5b 7 4 Figure 12 -7 Cisco Unified IP IVR Call Flow Step 4. UCCE ... to be delivered quickly. From the Library of www.wowebook.com ptg 214 Cisco Unified Contact Center Enterprise (UCCE) Tabl e 13 -1 tblCustomerName Database...

Ngày tải lên: 12/08/2014, 14:21

... —————- 2 010 -12 - 21 07:55:42.003 1 0 1 2 010 -12 - 21 07:55:42. 010 1 0 1 2 010 -12 - 21 08:06:32.003 3 0 3 2 010 -12 - 21 08:07 :15 .000 8 0 8 2 010 -12 - 21 08:07:24.000 4 0 4 2 010 -12 - 21 08:08:39.000 6 0 6 2 010 -12 - 21 ... www.wowebook.com ptg Chapter 14 : UCCE Databases 233 2 010 -12 - 21 08 :17 :35.003 4 0 4 2 010 -12 - 21 08 :17 :37.000 3 0 3 2 010 -12 - 21 08...

Ngày tải lên: 12/08/2014, 14:21

... possible. www.it-ebooks.info ptg 12 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Contact Center Hosted Cisco Unified Contact Center Hosted is suitable for both large enterprise companies ... Scripting 11 3 Chapter 10 Reporting 13 3 Chapter 11 Nodes and Processes 15 5 Chapter 12 Unified CM and IVR 18 5 Chapter 13 Data-Driven Routing 20...

Ngày tải lên: 06/03/2014, 15:20

... 1- 12 Cisco Unified Contact Center Express Solution Reference Network Design, Release 4 .1 Chapter 1 Cisco Unified Contact Center Express Overview and Packaging Unified CCX Packaging xiv Cisco ... using the same 1- 10 Cisco Unified Contact Center Express Solution Reference Network Design, Release 4 .1 Chapter 1 Cisco Unified Contact Center Expr...

Ngày tải lên: 26/10/2013, 23:15