... Quang, Giao tiep va giao tilp giao vdn hod, Nxb DHQG, H, 2002. 4. Nguyen Quang, Mgt sd van de giao tiep ngi vdn hod va giao vdn hod, Nxb DHQG, H, 2004. 5. Nguyen Quang, Giao tiep ... ddi tdc giao tiep (Participants' attitudes - At) 9) Muc dieh giao tiep (?virpose-Yn) 10) De tdi giao tiep (Topic - To) 11) Hinh thitc giao tiep (Form-Fd) 12) Ngi dung giao ... tiu" vd "Thanh to giao tilp" khi nghien cftu vl giao tilp ngi vdn hod vd giao vdn hod. Chung tdi dd thiet kl mgt "Bang qui xet giao tiep npi vdn hod vd giao vdn tilp vd, trong...