: Theo thỏa thuận song phương Việt –Mỹ D鵜ch v映 chuy吋n phát nhanh Vit Na ms cho phép doanh nghi p chuy n phát nhanh nc ngồi đ c n m c ph n l n trong các liên doanh v i phía Vi t Nam khi Vi t
DANH MỤC TAØI LIỆU THAM KHẢO
Sách tiếng Việt :
1. TS. Nguyễn Thị Liên Diệp: Quản trị học , Nxb. Thống kê, Tp.HCM, 1997. 2. PGS-TS Nguyễn Thị Liên Diệp: Chiến lược & chính sách kinh doanh , Nxb.
Thống kê, Tp.Hồ Chí Minh , 2003.
3. TS Dương Ngọc Dũng :Chiến lược cạnh tranh theo lý thuyết Michael Porter, Nxb. Tổng hợp, Tp. Hồ Chí Minh , 2005.
4. Tôn Thất Nguyễn Thiêm: Thị trường, chiến lược, cơ cấu, Nxb. Tổng hợp, TP. Hồ Chí Minh , 2005.
Sách ti ng Anh :
1. Lynda Gratton (1999), Veronica hope Hailey, Philip Stiles, and Cartherine Truss: Strategic Human Resource Management, Oxford University Press Inc., New York.
2. Mary Jo Hatch (1997), Organization Theory, Oxford University Press Inc., New York.
3. James M.Kouzes (2002), Leadership Challenge, Jossey-Bass A Wiley Company, San Francisco.
4. Tony Lendrum (2003), The Strategic Partnering handbook, McGraw-Hill Australia Pty Ltd.
5. Arthur A. Thompson.Jr (2003), Strategic Management concepts and cases, McGraw-Hill/Iwin, New York.
6. Theodore L Weise (2003), APAC Manager’s Guide, Federal Express Corporation.
Nguồn thông tin từ các trang thông tin điện tử :
Báo điện tử : http://www3.vietnamnet.vn Báo điện tử : http://www.vnexpress.net Báo điện tử : http://www.vneconomy.com.vn Báo điện tử: http://www.vir.com.vn
Báo điện tử : http://www.vietpartners.com/
Báo điện tử: http://money.cnn.com/magazines/fortune
Trang web của Bộ Kế hoạch đầu tư Việt Nam : http://www.mpi.gov.vn Trang web của Bộ Thương mại Việt Nam : http://www1.mot.gov.vn Trang web của DHL : http://www.dhl.com.vn
Trang web của FedEx : http://www.fedex.com
Trang web nội bộ của FedEx: http://home.fedex.com
Trang web của Hải quan Việt Nam : http://www.customs.gov.vn/ Trang web của TNT: http://www.tnt.com/country/vi_vn.html Trang web của UPS :
http://www.ups.com/content/corp/worldwide/asia/vietnam.html.
Trang web của Viện Kinh tế thành phố Hồ Chí Minh : http://www.vienkinhte.hochiminhcity.gov.vn/
Tài liệu khác :
1. Mr. Binh D.Nguyen (2006), Vietnam Country Review, FedEx Vietnam booklet 2. Professor Georges Wanet (2005), Strategy & Strategic management,
PHỤ LỤC A
About FedEx
FedEx Express Overview
FedEx Express is the world's largest express transportation company, providing fast and reliable delivery to every U.S. address and to more than 220 countries and territories. FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, usually in one to two business days with the delivery time guaranteed.
FedEx Express: U.S.
FedEx Express offers a wide range of shipping services for delivery of small packages up to 150 pounds each. With reliable U.S. express service, delivery is guaranteed in one to three business days within the continental United States. Express service is also available between the continental U.S. and Alaska or Hawaii, but check the FedEx Service Guide or call 1.800.Go.FedEx® to determine delivery commitments.
FedEx Express: International (adsbygoogle = window.adsbygoogle || []).push({});
With unmatched air route authorities and an extensive air/ground infrastructure, FedEx Express provides customs- cleared, door-to-door service to more international locations than its competitors. International express delivery is guaranteed to more than 220 countries and territories, with a variety of time-definite services to meet distinct customer needs.
FedEx Express Freight
For pallets of freight weighing from 151 pounds to 2,200 pounds, FedEx Express Freight provides 100 percent coverage to any U.S. location in one to three business days. International express freight offers priority service to 50 countries in one to three business days, with economy service to additional locations, usually within five business days.
FedEx Ground Overview
FedEx Ground specializes in cost-effective, small-package shipping, offering dependable business-to-business delivery or convenient residential service through FedEx Home Delivery and FedEx SmartPost.
FedEx Ground: U.S.
FedEx Ground provides 100-percent coverage to every business address in the United States, with small-package delivery in one to five business days in the continental U.S. and in three to seven business days to Alaska and Hawaii.
FedEx Ground: International
FedEx Ground provides 100-percent coverage to every business address in Canada and Puerto Rico, with small- package delivery in three to seven business days. Among its many competitive service options, FedEx Ground offers C.O.D. service for all destinations served.
FedEx Home Delivery
The only service of its kind dedicated to residential customers, FedEx Home Delivery serves virtually 100 percent of the U.S. population. This residential-only network provides guaranteed delivery options to fit the way you live, work and shop today—delivery in the evenings, on Saturdays and even by appointment.
FedEx SmartPost
FedEx SmartPost specializes in the consolidation and delivery of high volumes of low-weight, less time sensitive business-to-consumer packages using the United States Postal Service for final delivery to residences. This service provides delivery Monday through Saturday to all residential addresses in the U.S. including P.O. Boxes and military APO and FPO destinations.
FedEx Freight Overview
FedEx Freight is the leading U.S. provider of next-day and second-day regional, less-than-truckload (LTL) freight services. FedEx Freight is known for exceptional service, reliability and on-time performance.
FedEx Freight: U.S.
Through a comprehensive network of service centers and advanced information systems, FedEx Freight provides award-winning regional and interregional LTL freight services to virtually all U.S. ZIP codes, including Alaska and Hawaii. All eligible shipments within the 48 continental states are covered by a no-fee, money-back guarantee. (Please see the FXF 100 Rules Tariff for terms and conditions).
FedEx Freight: International & Offshore
FedEx Freight serves Canada, Mexico, Puerto Rico, Europe, Central and South America, the Caribbean and Asia.
Open a FedEx Freight account, visit the online shipping guide, or track a FedEx Freight shipment.
Caribbean Transportation Services is the leading provider of
airfreight forwarding services between the United States and Puerto Rico. It provides door-to-door and airport-to-airport shipping, with services ranging from next-day delivery to four-to-five-day delivery.
FedEx Kinko's Office and Print Services Overview
FedEx Kinko's Office and Print Services is the world's leading provider of document solutions and business services. Its global network of more than 20,000 team members and 1,500 digitally-connected locations offers access to technology for color printing, finishing and presentation services, Internet access, videoconferencing, outsourcing, managed services, Web-based printing, document management solutions and the full range of FedEx day-definite ground shipping and time-definite global express shipping services. Dallas-based FedEx Kinko's Office and Print Services has locations in 11 countries. For more information, please visit www.fedexkinkos.com. Products, services and hours vary by location.
FedEx Kinko's: U.S.
Approximately 1,300 FedEx Kinko's Office and Print Center locations in the U.S. provide an "office on the road" for traveling business professionals and remote workers, who often need high-speed Internet access,
videoconferencing, presentation support and other business services. These retail locations also provide a virtual link between the mobile professional and a library of corporate documents, like sales presentations and marketing materials, which can be stored securely online and printed on demand. More than 400 locations operate 24/7.
FedEx Kinko's: International
FedEx Kinko's Office and Print Centers offer a full range of business support services in Australia, Canada, China, Japan, Korea, Kuwait, Mexico, the Netherlands, the United Arab Emirates and the United Kingdom. In addition to document and presentation services similar to its U.S. offerings, FedEx Kinko's provides corporate solutions for large, multinational companies.
FedEx Custom Critical Overview (adsbygoogle = window.adsbygoogle || []).push({});
FedEx Custom Critical provides the fastest, door-to-door service available, with same-day delivery and next-day delivery of urgent freight, valuable items and hazardous goods. FedEx Custom Critical provides 24/7 service, utilizing its service fleet for ground-expedited service and providing an array of air options.
FedEx Custom Critical: North America
FedEx Custom Critical provides exclusive-use, door-to-door transportation service throughout the U.S., Canada and Mexico — 24 hours a day, 365 days a year — for same-day shipping or overnight delivery of critical freight. When customers need it now, FedEx Custom Critical delivers—whether it's parts to keep a vital production line running, emergency generators to restore power after a storm, or a priceless piece of art that needs special handling.
FedEx Custom Critical: International
FedEx Custom Critical Air Expedite offers an array of solutions for international shipments, including exclusive-use charters and Air Expedite time-specific airfreight services. With Temp-Assure Air and Temp-Assure Validated Air services, sensitive shipments are transported in temperature-controlled cargo containers.
Open a FedEx Custom Critical account, schedule a shipment online, or track your FedEx Custom Critical shipment.
FedEx Custom Critical Passport Auto Transport
A subsidiary of FedEx Custom Critical, Passport Auto Transport provides door-to-door vehicle transport
throughout the United States. The company’s custom-designed, fully enclosed air-ride trailers provide maximum protection primarily for vehicles of historic significance or high value — from vintage fire engines to custom coachwork classics, exotics, race cars and hot rods.
FedEx Custom Critical AutoTrans
This subsidiary of FedEx Custom Critical arranges door-to-door, open, enclosed, or flatbed carrier transport throughout the United States, Canada and international destinations. First-time transport users, relocating employees and others shipping frequently used vehicles largely comprise the company’s customer base.
FedEx Trade Networks Overview
FedEx Trade Networks helps simplify international shipping for customers of all sizes by providing flexible end-to-end services that include customs brokerage, global cargo distribution and trade facilitation solutions. Customers can utilize FedEx Trade Networks services as an entire package, or take advantage of individual services as needed.
FedEx Trade Networks Transport & Brokerage
FedEx Trade Networks Transport & Brokerage is a leading provider of full-service customs brokerage, global ocean and air cargo distribution, North American transportation, and other value-added services involved in shipping goods.
FedEx Trade Networks Trade Services
FedEx Trade Networks Trade Services provides Trade & Customs Advisory Services (TCAS) and global duty and tax information from WorldTariffSM.
FedEx Services Overview
FedEx Services coordinates sales, marketing and technology support for the global FedEx brand, providing customers with a convenient, single point of access to FedEx shipping, information and supply chain services.
PHỤ LỤC B
PHỤ LỤC C
1. IP :
International Priority Services
International Priority provides fast, customs-cleared, door-to-door delivery of shipments to international destinations (including post office boxes in most non-U.S. locations).
International Priority (IP) service is available for shipments that cross international borders. Customers rely on FedEx for complete International Priority and Air Cargo services with the features that make shipping throughout the world easy. International services and their associated features are described on the following pages.
General Features of IP services
All features are not available to or from every destination. (Check the SRG)
• Pick-up, Delivery and Customs Clearance
IP service is available from Monday to Friday for all packages. Saturday delivery is available to the US, Canada, and other select locations.
• Package Tracking (adsbygoogle = window.adsbygoogle || []).push({});
It is FedEx policy to track each package in the system. The scanning system (PowerPad, SuperTracker) reads barcodes on all packages and this allows us to know the exact location of the package in seconds. The customers are also able to view the package tracking on FedEx website.
• ExpressClear Electronic Customs Clearance
ExpressClear is our customs clearance process that uses electronic data exchange, image processing, and fax technology to initiate and expedite clearance activities before shipments land at their destination. By giving customs agents and brokers an early start on
clearancerelated
paperwork, this service helps get international shipments to their destination faster, with fewer delays.
• Proof of Delivery (POD)
FedEx offers either verbal or written confirmation of delivery on International Priority shipments. This information includes delivery date, time and the name of the person who signed for the shipment.
Features of Service 5.0 7
• Automation Products
FedEx provides several automation products free of charge to our customers. The type of automation product provided will depend on the package volume the customer generates. All systems automate the generation of paperwork and allow the customer to track their packages
FedEx Ship Manager at fedex.com
FedEx Ship Manager at fedex.com gives the customer the activities to ship and track from any computer with Internet access, without the need of any additional software.
FedEx Ship Manager Software
FedEx Ship Manager Software is a user-friendly interface, designed for more frequent shipping activities. This supports multiple Asian languages including Simplified Chinese,
Japanese and Korean. ,
FedEx Standard PowerShip
FedEx Standard PowerShip is a shipping system combining hardware and software for high volume shippers. It’s a full service including hardware equipment, installation , necessary training and maintenance by FedEx.
FedEx Invoice Online (FIO)
FedEx Invoice Online (FIO) is the easiest way to handle all your invoices without the paperwork. With FIO you can track the status of your invoices, dispute charges and make payments over the Internet -- then download copies of your invoice for electronic filing or printing. All you need is Internet access to streamline your accounts payable operation.
Global Trade Manager (GTM)
FedEx Global Trade Manager, a one-stop resource for international shipping assistance on fedex.com, has five main features - Find International Documents, Estimate Duties and Taxes, Denied Party Screening, and Country Profiles, along with the International Resource Center.
FedEx InSight
A free service, which after registering the customer will be able to:
• Track without a tracking or reference number. Customer Account number must be on the AWB in either shipper, recipient or payor fields.
• Receive proactive shipment notifications. • Monitor all of your shipments.
• Money Back Guarantee
Where permitted by law, FedEx will either refund or credit transportation charges if a shipment
is delivered after our published delivery time or the shipment is damaged or lost by FedEx. The FedEx Refund Policy also applies to shipments held for pick-up.
The refund policy does not apply to duties and taxes paid on any shipment (unless they are lost or damaged) or to shipments:
delayed by Customs (adsbygoogle = window.adsbygoogle || []).push({});
customs cleared by a Broker other than FedEx marked with an incorrect address
refused by the Consignee
delayed by weather or other ‘Acts of God’ eg. weather, flood, earthquake incorrect/incomplete Air Waybill information or customs documentation delayed by civil disorder. E.g. war or strike
action or inaction by government authorities
declared value for carriage surcharge is not refundable
• Hold-At-Location (HAL)
A shipment can be held for customer collection/pickup at many FedEx locations.
• Free Packaging
All FedEx packaging (FedEx Envelope, FedEx Pak, FedEx Box, FedEx Tube, FedEx 10KG Box and FedEx 25KG Box) are supplied to the customer free of charge.
2. IPF :
FedEx International Priority Freight (IPF)
IPF is for time-definite premium airfreight service for international shipments containing unitised forkliftable single pieces or skids above 150lbs/68kgs.
Pricing Same as IP
Money Back Guarantee : Money Back Guarantee is applied.
Size Restrictions Per skid: L 48in/120cm,W 48in/120cm, H 70in/175cm
Per piece: L 119in/302cm, H 70in/178cm, L+G 300in/767cm
Weight Restriction: >68 kg (150 lb) and up to 1000 kg (2200 lb) per single handling units
(a skid or a piece). A shipment weight is unlimited).
Max. Declared Value for Customs: No limit
Max. Declared Value for Carriage: Up to USD100,000
Commodity Restrictions: For Dangerous Goods shipment, DG unique packaging is required
complied with the IATA Dangerous Goods regulation.
Packaging : All IPF pieces have to be palletised, skidded, stackable and either banded
and/or shrink-wrapped.
Each skid will be billed at a minimum billable weight of 68kgs. The weight per skid for any shipment will be calculated by averaging the total shipment weight over the number of skids in the shipment. Examples:
(a) 100kg + 50kg =>average 75kg =>75kg x 2 = 150kg
(b) 80kg + 50kg => average 65 kg => minimum billable weight 68kg each=> 68kg x 2 = 136kg
An ‘Oversize IP’ is possible to be moved as IPF without skid but the average 150lbs/68kgs minimum billable weight per piece will be applied.
Delivery options STS (Station/Ramp – Station/Ramp + customs brokerage)
DTS (Door – Station/Ramp + customs brokerage) STD (Station/Ramp – Door + customs brokerage) DTD (Door – Door + customs brokerage) (adsbygoogle = window.adsbygoogle || []).push({});
Notes Booking for flight space is required
3. IE :
FedEx International Economy Service (IE)
International Economy is a time-definite, customs cleared and door-todoor delivery. Delivery commitment is IP+1 to 3 days.
Pricing Pre-approved rate by Account Executives.
Money Back Guarantee: Money Back Guarantee is not applied.Exception is service failure
from US to all locations.
Size Restrictions : Customer’s own packaging only. Same as IP
APAC outbound, and no limitation for maximum shipment weight.
Max. DeclaredValue forCustoms: Same as IP.No limit
Max. Declared Value for Carriage: Same as IP. Up to USD50,000. It may vary by the
destination. Refer to SRG.
Commodity Restrictions : This service is not available for Dangerous Goods shipments.
Notes
• Booking for flight space is required
• Saturday pickup and/or delivery is not available unless Saturday is a regular work day in the origin country
• Broker Selection Option (IPBSO) is available for some countries only. Refer to Rating/ISQS for detail.
4. IPD:
International Priority Direct Distribution (IPD)
International Priority Direct Distribution (IPD) is a contractual service allowing shippers to send multiple pieces from a single location in an origin country to multiple recipients in a single destination country or to a Single Point of Clearance to recipients in multiple countries.
Size Restriction: per a piece (CRN):Same as IP
Min. /Max.weight per a piece (CRN):
Min. 0.5kg (1lb)
Max. 1,000kg (2,200lb)
Total shipment weight is unlimited
Manifest: 0.5kg-68kg/a shipment (Master AWB) is manifested as IPD.
Min. billable weight : 0.5kg (2lb)/a shipment (Master AWB)
Max. Declare Value for Customs: Same as IP
Max. Declared Value for Carriage : Same as IP
Pricing Pre-approved rate by Account Executives (adsbygoogle = window.adsbygoogle || []).push({});
Money Back Guarantee : MBG is calculated on a pro-rata basis, not for the whole shipment.
Definition of Piece/Package : Definition of Package:
A loose unit or parcel weighing less than 150 lbs. If a package is assigned a tracking number, then it becomes a piece. Multiple packages can be bounded together and shipped to a single address under a single tracking number. The bounded shipment is 1 piece, but the individual units are packages.
Definition of a Piece:
Piece = CRN = Handling Unit -- Any unit (or collection of units) with a single tracking