Phần th}n (Body)
- Đƣa ra thơng tin cụ thể về vấn đề/ tình huống (Give more detail about the problem/ case)
- Trình b|y phần th}n của b|i viết thƣ th|nh nhiều đoạn nhỏ, trong đó mỗi đoạn trả lời một ý đƣợc hỏi ở đề b|i (Divide the body into several
parts and each part covers one main idea stated in the instruction.)
Phần kết thƣ (Complimentary
Close)
- Nếu bắt đầu thƣ bằng “Dear Sir” hoặc “Madam” (đối với thƣ từ liên quan đến cơng việc thì kết thƣ bằng:
Kind regards, Yours truly, Respectfully,
Respectfully yours, Faithfully yours,
- Nếu bắt đầu thƣ bằng “Dear + tên cụ thể” thì kết thƣ
bằng:
Yours sincerely, Sincerely yours, Regards,
Most sincerely,
- Nếu viết thƣ cho ngƣời bạn biết rõ thì kết thƣ bằng:
Best wishes, All the best, Take care,
Cordially,
- Nếu viết thƣ cho ngƣời bạn th}n hoặc c{c th|nh viên
trong gia đình thì kết thƣ bằng:
Yours, Love, Love always,
See you, Have a nice day, Lots of love, With all my love, My best,
Phần ký tên
(Signature)
- Ký tên ở sau phần kết thƣ v| viết tên đầy đủ của ngƣời viết
B. CÁC DẠNG BÀI VIẾT THƢ I. Thƣ ph|n n|n (Letter of complaint) I. Thƣ ph|n n|n (Letter of complaint)
Thƣ ph|n n|n l| dạng thƣ có mục đích ph|n n|n, đƣa ra góp ý hoặc khiếu nại tới mối công ty, tổ chức, hay c{ nh}n về một dịch vụ, sản phẩm hoặc tình huống m| ngƣời vi, thƣ khơng h|i lịng.
2. Bố cục
Phần mở đầu
- Nêu lên những vấn đề cần ph|n n|n v| bất cứ thơng tin quan trong
n|o có liên quan
- Đƣa ra những thơng tin chính sau: + Thời gian, địa điểm xảy ra vụ việc
+ Tên ngƣời chịu tr{ch nhiệm b{n h|ng hoặc cung cấp dịch vụ liên quan
+ Vấn đề gặp phải l| gì
+ C{c thông tin liên quan đến dịch vụ hay sản phẩm gồm: tên sản phẩm, số hiệu, mẫu mã
* Lƣu ý: ở phần mở đầu, chỉ nêu lên thông tin, tr{nh đề cập đến
cảm xúc c{ nh}n
Phần th}n
- Nêu lên những nguyên nh}n v| hậu quả của vấn đề cần ph|n n|n
- Mô tả vấn đề v| hậu quả gặp phải: tập trung v|o ý chính nhƣ thời gian cụ thể khi mua sản phẩm hay sử dụng dịch vụ, thời điểm v| ho|n cảnh chi tiết xảy ra vấn đề
Phần kết - Nêu lên phƣơng {n muốn thực hiện để giải quyết vấn đề
- Cũng có thể đƣa ra thời gian hợp lí để d|n xếp, giải quyết vấn đề
3. B|i mẫu
You have bought an alarm clock through the mail order catalogue of a company but found it went wrong after a few days. Write a letter to the manager and ask for compensation.
Dear Sir/Madam,
I am writing to you about the voice-controlled alarm clock which I ordered through your mail order catalogue on Feb.20, 2012, and the order number is AC-124.
The alarm clock arrived safely five days ago and worked perfectly well for the first few days but now it has gone wrong. When I shout at the alarm, it keeps on buzzing. While according to the catalogue introduction, the buzzing is supposed to halt simultaneously with a loud noise made. I was careful to follow the instructions set the alarm correctly and place it on my bed-stand whose stop is 'flat and dry' as instructed in the brochures lust now, I reset the clock following the Breakdown Clearance procedures in me brochure, the same thing happened again.
I guess this is a rare problem as other than the alarm clock I ordered this time, I ha always found your products to be excellent
Now, I am returning the alarm clock with this letter and would be grateful if you could
wareplacement and refund my postage.
I am looking forward to your favorable reply at your earliest convenience. Yours faithfully,
Jack Nicholson
4. Ngôn ngữ, diễn đạt gợi ý
Phần mở đầu
- I attended a training course and found it terrible. đầu - I found the service of ... Department Store poor.
- Much to my regret, I write this letter to place a complaint against ...
- I am writing to draw your attention to ...
- I wish to complain in the strongest terms about ... - I am writing to express my dissatisfaction with ... - I regret to inform you that ...
- I am sorry to point it out, but ...
- I suppose you can imagine my feelings when I discovered that ... - I guess you can understand my disappointment when I realized that ...
Phần th}n
Nêu lên vấn đề (Reporting on the problem)
- I was careful to follow the instructions for use, honestly.
- Unfortunately, your product has not performed well because ... - That the product does not work properly is not what I expected. - That the service was not performed correctly is not what I
expected.
- I was billed the wrong amount.
- Something was not disclosed clearly or was misrepresented.
Thể hiện sự thông cảm (Showing positive understanding)
- I realize that mistakes happen. - I am not blaming anyone.
- Other than the three I've had to return recently, I've always found your products to be excellent.
- Your engineers have been excellent as always, but without the correct parts they can't do the job required.
Ph}n kết
- I'd be grateful if you could send a replacement and refund my postage.
- To resolve the problem, I would appreciate it if you could send technicians over to repair the machine as soon as possible.
- When the matter is resolved, I'd be grateful for a suitable refund of some of my service contract costs.
- I look forward to a positive reply from you.
- Please make sure that appropriate measures are taken to solve the problem.
- I expect a courtesy of a prompt reply from you and the necessary remedial measures to be taken.
5. Đề luyện tập Đề 1: Đề 1:
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter: - introduce yourself
- explain the problem
- state what action you would like from the company Write at least 150 words.
Đề 2:
You are a student at a language school in New Zealand studying Business English. Part of the course is a summer work placement programme.
Unfortunately, you have just learnt from the school that this programme has now been cancelled.
Write a letter to the School Principal and in your letter:
- state your reason for writing - describe the problem and your concerns - explain what you would like the Principal to do.
Write at least 150 words.