... breaks down the theoretical background of management theories into practical advice in How to Run a Great Hotel It is not only the easy description of some complicated management theories but also ... hotel Klaus Kobjoll CEO and Proprietor Schindlerhof Hotel Nuremberg, Germany April 2009 Klaus Kobjoll is CEO of the Schindlerhof Hotel in Nuremberg, Germany one of the top hotels in Europe He is ... review progress as you work to continuously improve your business A summary and action-planning section is also provided at the end of the book which offers a number of checklists and diagnostics...
Ngày tải lên: 07/12/2016, 14:19
Transforming the customer experience webinar with eurostar
... including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for ... potential factors that could affect the financial results of salesforce.com, inc is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q ... Confirmit Inc., on 4,100+ customers randomly selected Response sizes per question vary Salesforce Continues Leadership in Customer Engagement Gartner has positioned salesforce.com highest for ability...
Ngày tải lên: 07/03/2016, 18:18
Piggy Bank: Experience the Semantic Web Inside Your Web Browser pdf
... Consumption When the number of web sites started to accumulate, directories of web sites (e.g., Yahoo! [32]) were compiled to give an overview of the Web When the number of sites continued to grow, ... integration with the web browser, we chose to implement Piggy Bank as an extension to the web browser rather than as a stand-alone application (cf Haystack [39]) This choice trades rich user interface ... sent (but the items being handled are already of possibly much finer granularity compared to full webpages) This design choice sacrifices fine-grained control in order to support publishing with...
Ngày tải lên: 06/03/2014, 10:20
The Insider’s Guide Customer Service on the Web ppt
... put up a site that had a modest amount of information on its products or services, with a phone number to contact if the visitor wanted to order something or ask questions This static "brochureware" ... Allied Telesyn entered the home PC networking market, it found itself having to support a large number of novice users Call center operators had to answer repetitive questions as simple as, "What's ... they experienced a 22% reduction in call volume That brought phone response times down under a minute—which, in turn, meant that 7,000 fewer calls were being abandoned before they could be answered...
Ngày tải lên: 28/06/2014, 12:20
The Insider’s Guide Customer Service on the Web pptx
... put up a site that had a modest amount of information on its products or services, with a phone number to contact if the visitor wanted to order something or ask questions This static "brochureware" ... Allied Telesyn entered the home PC networking market, it found itself having to support a large number of novice users Call center operators had to answer repetitive questions as simple as, "What's ... they experienced a 22% reduction in call volume That brought phone response times down under a minute—which, in turn, meant that 7,000 fewer calls were being abandoned before they could be answered...
Ngày tải lên: 28/06/2014, 17:21
Redefining customer value corporate strategies for the social web
... marketing at The Wharton School of the University of Pennsylvania, points out that CMOs historically have had tenuous relationships with CFOs—finance executives want hard numbers for everything, ... respondents, revenue (65%), customer profitability (59%) and customer lifetime value (38%) are key data points Less frequently cited metrics include frequency of purchase, share of wallet, and the number ... company on social networks or the number of “retweets” that mention their companies What metrics does your company use to determine customer value? (% respondents) Revenue 65 Profitability 59 Customer...
Ngày tải lên: 06/12/2015, 23:09
Salesforce manage every interaction across the customer journey
... The Future of Marketing is 1:1 CustomerJourneys Power New Levels of Engagement Please take minutes and let us know what you think about Salesforce Essentials 2015 Visit: salesforce.com/ap/survey-hk...
Ngày tải lên: 07/03/2016, 18:22
Có gì trên thế giới web
... Web II Dịch vụ FTP III Dịch vụ MAIL I Dịch vụ World Wide Web Là dịch vụ cung cấp trang liệu HTML cho phép kết nối, cung cấp nhiều thông tin liệu mạng Internet Một số thuật ngữ Giới thiệu mô hình ... đường truyền cổng truy cập Internet ISP (Internet Service Provider): nhà cung cấp dịch vụ Internet cho người dùng trực tiếp qua mạng điện thoại cấp quyền truy cập Internet, cung cấp dịch vụ web, ... hồi từ máy server lên hình I.3 Khảo sát Web Browser Internet Explorer IE chương trình web browser cho phép người dùng truy xuất(duyệt) thông tin mạng thông qua dịch vụ WWW Ví dụ dùng IE để truy...
Ngày tải lên: 13/08/2012, 16:11
The Social Web Analytics
... “authority” and “rank” Technorati Authority is the number of blogs (not the number of blog posts) linking to a website in the last six months The higher the number, the more Technorati Authority the blog ... Research through continuous engagement Anything and everything is discussed by your customers, prospects and all stakeholders on the Social Web For each topic, you can choose to interact or just ... campaign success ‘New’ PR is not so difficult to understand, but can be complex to execute In my January 2008 blog post “You’re in IT“17, I posit that the communications profession has reached the...
Ngày tải lên: 06/11/2012, 13:51
Thế kế website
... theo lời khuyên gia đình, lại chọn ngành kỹ thuật Sang Hungary, học với cô giáo dạy toán hay đề tài nghiên cứu nho nhỏ cho sinh viên Lúc mê toán nên hứng thú ... dành cho sinh viên, tham gia, kết đạt không cao đáng khích lệ sinh viên ngành toán Thấy mê toán, cô giáo dạy giới thiệu với chồng cô, ông Lovasz - viện sĩ có tiếng tăm Hungary Ông gặp vài lần khuyên...
Ngày tải lên: 15/01/2013, 16:16
Thế kế website hỗ trợ việc dạy và tự học phần hóa hữu cơ lớp 11
... hỗ trợ cho việc kiểm tra đánh giá Tác giả Phạm Dương Hoàng Anh với đề tài thiết kế website hỗ trợ cho việc học tập củng cố kiến thức môn Hóa học phần Hiđrocacbon không no mạch hở dành cho học ... (Thủ tướng Phạm Văn Đồng-1969) Giáo viên cần giúp cho học sinh tìm phương pháp tự học thích hợp cung cấp cho học sinh phương tiện tự học có hiệu Dạy cho học sinh biết cách tự học qua mạng cách giúp ... lượng nội dung câu hỏi cho lớp - Nội dung kiểm tra cần đáp ứng yêu cầu: biết, hiểu vận dụng - Cuối đề kiểm tra, cho thêm chi tiết nguyên tử khối nguyên tố, chi tiết cần ý cho học sinh để tránh...
Ngày tải lên: 19/03/2013, 16:28
designing for the the social web
... believe might be trusted We don’t have much choice The Paradox of Choice Barry Schwartz notes an interesting side effect of this problem: the Paradox of Choice.5 He has found that when faced with ... always think this way In 1933, German behavioral psychologist Kurt Lewin, escaping Hitler’s rise to power, emigrated to America in order to continue his studies on group behavior At that time, the ... psychology.” This is Lewin’s equation: B = ƒ(P,E) The equation says that an individual’s behavior is a function of both their personality and their environment While the classic nature vs nurture...
Ngày tải lên: 04/06/2013, 22:46
Installing the Eclipse Web Tools Platform
... CustomDestroyMethodNumberClass class, 53 CustomDestroyMethodNumberClass IntegrationTests class, 53 CustomInitializationMethodNumberClass class, 50 CustomInitializationMethodNumberClass IntegrationTests ... ConstructorTestBean, 31–32 controller, 217 CustomDestroyMethodNumberClass, 53 CustomDestroyMethodNumberClass IntegrationTests, 53 CustomInitializationMethodNumberClass, 50 declaring @Transactional on, 204 ... folder and choose Dynamic Web Project, as shown in Figure A-8 Then click Next Figure A-8 Choosing to create a Dynamic Web Project 311 312 APPENDIX ■ INSTALLING THE ECLIPSE WEB TOOLS PLATFORM Choose...
Ngày tải lên: 05/10/2013, 04:20
The experience is the Marketing
... manufacturers, is to follow The Pleasant Company’s lead: Establish a flagship venue Implementing this principle, automaker Volkswagen created a destination attraction called Autostadt from unused ... experiences For just as manufacturers have a location theory about where to place plants, warehouses, distribution centers, and sales outlets, experience stagers need a theory for where to place ... success that it became the number one tourist attraction in all of Seattle, with more than two million visitors per year So REI added a second layer of similar experience venues at other locales,...
Ngày tải lên: 25/10/2013, 09:15
Tài liệu The Experience IS the Marketing pdf
... manufacturers, is to follow The Pleasant Company’s lead: Establish a flagship venue Implementing this principle, automaker Volkswagen created a destination attraction called Autostadt from unused ... experiences For just as manufacturers have a location theory about where to place plants, warehouses, distribution centers, and sales outlets, experience stagers need a theory for where to place ... success that it became the number one tourist attraction in all of Seattle, with more than two million visitors per year So REI added a second layer of similar experience venues at other locales,...
Ngày tải lên: 12/12/2013, 18:15
Tài liệu measuring customer satisfaction in the context ppt
... 2003a; Lam et al., 2004) • Depending on the industry context, CSM results may be used to estimate the degree of customer loyalty which is vital for long-term revenues (Gronholdt et al, 2000; Lam ... Rust & Oliver, 1994; Vavra, 1997; Lam et al., 2004) We did not find any academic papers focusing on CSM in a project-based B2B context and only a rather limited number of papers that focused on ... Marketing 54 (January), 71–84 (27/37) Bolton, R and Drew, J., (1991) A Longitudinal Analysis of the Impact of Service Changes on Customer Attitude Journal of Marketing 55 (January), 1–9 Bolton,...
Ngày tải lên: 22/12/2013, 02:17
Tài liệu Overview of the XML web Services intracstructure pptx
Ngày tải lên: 24/12/2013, 06:17
the stock market, the theory of rational expectations, and the efficient markets hypothesis
... Formal Statement of the Theory Xe = Xof Xe = expectation of the variable that is being forecast Xof = optimal forecast using all available information Implications of the Theory • If there is a ... and past values • The smaller the weights the longer that past events affect current expectations Theory of Rational Expectations • Expectations will be identical to optimal forecasts using all ... in dividends ke = the required return on an investment in equity Dividends are assumed to continue growing at a constant rate forever The growth rate is assumed to be less than required return...
Ngày tải lên: 05/01/2014, 16:56