... both actions and words the expectations of integrity for all employees in conducting the business of the bank Principle 1: The board of directors should be aware of the major aspects of the bank’s ... regards the functions of the board of directors and senior management In some countries, the board has the main, if not exclusive, function of supervising the executive body (senior management, ... countries, the board has a broader competence in that it lays down the general framework for the management of the bank Owing to these differences, the terms ‘board of directors’ and ‘senior management? ??
Ngày tải lên: 14/12/2016, 20:41
... was 400 The scope of the survey covered functional departments/units of the Airports Corporation of Vietnam (ACV), and its 22 affiliated airports and companies To achieve the number of valid ... 0.05) and that the variables sucessfully make clear the variance of dependent variables Accordingly, the model and the data set are well suited, which may be extended to the whole exploitation of ... three times Saturation point was reached by the interview of the sixth expert and the whole procedure ceased upon completion of the interview with the eighth expert Step 3: Interview contents
Ngày tải lên: 04/02/2020, 01:22
Lecture The management and control of quality - Chapter 1: Introduction to quality
... horizontally? ?and? ?vertically 28 Key Idea In any organization,? ?the? ?person who best understands his or her job? ?and? ? how to improve both? ?the? ?product? ?and? ? the? ?process is? ?the? ?one performing it Process Focus? ?and? ?Continuous ... infrastructure, a set? ?of? ?management? ?practices, and? ?a set? ?of? ?tools? ?and? ?techniques 25 Customer? ?and? ?Stakeholder Focus Customer is principal judge? ?of? ?quality Organizations must first understand customers’ needs? ?and? ?expectations in ... organizations must fully understand all product? ?and? ?service attributes that contribute to customer value? ?and? ?lead to satisfaction? ?and? ?loyalty Participation? ?and? ?Teamwork Employees know their jobs best? ?and? ? therefore, how to improve them
Ngày tải lên: 04/11/2020, 23:33
Lecture The management and control of quality - Chapter 2: Total quality in organizations
... within an organization that work together for the? ?aim? ?of? ?the? ?organization Subsystems? ?of? ?an organization are linked together as internal customers? ?and? ? suppliers A systems perspective acknowledges? ?the? ? importance? ?of? ?the? ?interactions? ?of? ? ... importance? ?of? ?the? ?interactions? ?of? ? subsystems, not? ?the? ?actions? ?of? ?them individually Key Idea Successful? ?management? ?relies on a systems perspective, one? ?of? ?the? ?most important elements? ?of? ?total quality ... Manufacturing Systems (1? ?of? ?2) Marketing? ?and? ?sales Product design? ?and? ?engineering Purchasing? ?and? ?receiving Production planning? ?and? ? scheduling Manufacturing? ?and? ?assembly Tool engineering
Ngày tải lên: 04/11/2020, 23:33
Lecture The management and control of quality - Chapter 3: Philosophies and frameworks
... and? ?variability in design, manufacturing, and? ?service processes, driven by? ?the? ? leadership? ?of? ?top? ?management Deming’s System? ?of? ?Profound Knowledge Appreciation for a system Understanding variation Theory? ?of? ?knowledge ... Provide confidence to internal management? ?and? ?other employees that quality requirements are being fulfilled 34 Objectives? ?of? ?ISO Standards (2 of? ?2) Provide confidence to customers? ?and? ? other stakeholders that quality ... products, processes,? ?and? ?services are fit for their purpose 32 Key Idea ISO 9000 defines quality system standards, based on? ?the? ?premise that certain generic characteristics? ?of? ? management? ?practices can be standardized,? ?and? ?that a welldesigned,
Ngày tải lên: 04/11/2020, 23:33
Lecture The management and control of quality - Chapter 4: Focusing on customers
... perspective? ?of? ?the? ?external customer Leading Practices (1? ?of? ?2) Define? ?and? ?segment key customer groups? ?and? ?markets Understand? ?the? ?voice? ?of? ?the? ?customer (VOC) Understand linkages between VOC? ?and? ? ... measurement system results in reliable information about customer ratings? ?of? ? specific product? ?and? ?service features? ?and? ? about? ?the? ?relationship between these ratings? ?and? ?the? ?customer’s likely future market behavior ... •communicating with customers,? ?and? ? •effectively managing? ?the? ?interactions? ?and? ? relationships with customers. Moments? ?of? ?Truth Every instance in which a customer comes in contact with an employee? ?of? ?the? ? company.
Ngày tải lên: 04/11/2020, 23:34
Lecture The management and control of quality - Chapter 5: Leadership and strategic planning
... development? ?and? ?deployment Understand? ?the? ?competitive environment? ?and? ?the? ? factors? ?and? ?strategic challenges that determine success,? ?and? ?gather? ?and? ?analyze a variety? ?of? ? external? ?and? ?internal data ... Creating? ?the? ?Leadership System An effective leadership system respects the? ?capabilities? ?and? ?requirements? ?of? ? employees? ?and? ?other stakeholders,? ?and? ? sets high expectations for performance and? ?performance improvements ... Customer? ?and? ?market requirements, expectations,? ?and? ?opportunities Technological? ?and? ?other innovations Organizational strengths? ?and? ?weaknesses Financial, societal, ethical, regulatory? ?and? ? other potential risks
Ngày tải lên: 04/11/2020, 23:34
Lecture The management and control of quality - Chapter 6: Human resource practices
... anyone else can’t have. There’s no secret Toyota Quality Machine out there.? ?The? ? quality machine is? ?the? ?workforce ? ?the? ?team members on? ?the? ?paint line,? ?the? ?suppliers,? ?the? ? engineers everybody who has a hand in ... Leaders? ?and? ?managers must relinquish some? ?of? ?the? ?power? ?and? ?authority Management? ?fear? ?and? ?resistance Advantages? ?of? ?EI It is not for everyone Key Idea Recruitment Meeting? ?and? ?exceeding customer ... systems? ?and? ?employee learning? ?and? ?motivation enable employees to develop and? ?utilize their full potential in alignment with? ?the? ?organization ’s overall objectives? ?and? ?action plans,? ?and? ?how? ?the? ?organization builds? ?and? ?maintains a
Ngày tải lên: 04/11/2020, 23:34
Lecture The management and control of quality - Chapter 7: Process management
... Process? ?Management? ?in? ?the? ? Baldrige Award Criteria The? ?Process? ?Management? ?Category examines the? ?key aspects? ?of? ?an organization’s process management, including key product, service, and? ?business processes for creating customer ... task? ?of? ?management? ?and? ?be viewed as an opportunity, not simply as a reaction to problems? ?and? ?competitive threats Process Analysis Process analysis is? ?the? ?documentation and? ?detailed understanding? ?of? ?how work is ... exceptional results, are usually innovative in terms? ?of? ?the? ?use? ?of? ?technology or human resources, ? ?and? ?are recognized by customers or industry experts Types? ?of? ?Benchmarking Competitive benchmarking studying
Ngày tải lên: 04/11/2020, 23:34
Lecture The management and control of quality - Chapter 8: Performance measurement and strategic information management
... Identify? ?and? ?collect internal knowledge and? ?best practices – Share? ?and? ?understand those practices – Adapt? ?and? ?apply them to new situations and? ?bringing them up to bestpractice performance levels Measurement? ?and? ?Information Management? ?in? ?the? ?Baldrige ... cognitive? ?and? ?technical skills,? ?and? ? capabilities Knowledge? ?Management Knowledge? ?management? ?involves? ?the? ? process? ?of? ?identifying, capturing, organizing,? ?and? ?using knowledge assets to create? ?and? ?sustain ... Management? ?in? ?the? ?Baldrige Award Criteria The? ?Measurement, Analysis,? ?and? ?Knowledge Management? ?Category examines an organization’s information? ?management? ?and? ?performance measurement systems? ?and? ?how? ?the? ?organization analyzes performance
Ngày tải lên: 04/11/2020, 23:35
Lecture The management and control of quality - Chapter 9: Building and sustaining performance excellence in organizations
... Understanding culture? ?and? ?its importance Cultural values often seen in mission? ?and? ?vision statements Key Idea Organizational Culture & TQ Culture is reflected by? ?the? ?management? ?policies and? ?actions that a company practices. Therefore, ... Impatient managers often seek immediate cultural change by adopting off? ?the? ?shelf quality programs and? ?practices, or by imitating other successful organizations. In most cases, this approach is setting themselves up for failure ... Learning from their own experiences and? ?history Learning from? ?the? ?experiences? ?and? ? best practices? ?of? ?others Transferring knowledge quickly? ?and? ? efficiently throughout? ?the? ?organization Key Idea SelfAssessment Process
Ngày tải lên: 04/11/2020, 23:35
Lecture The management and control of quality - Chapter 10: Principles of six sigma
... Principles? ?of? ? Six Sigma Key Idea Introduction Although we view quality improvement tools? ?and? ? techniques from? ?the? ?perspective? ?of? ?Six Sigma, it is important to understand that they are simply a ... seeks to find? ?and? ?eliminate causes? ?of? ? defects? ?and? ?errors in manufacturing? ?and? ? service processes by focusing on outputs that are critical to customers? ?and? ?a clear financial return for? ?the? ?organization Key Concepts? ?of? ?Six Sigma ... A highlevel architectural view? ?of? ?the? ?design – Use? ?of? ?CTQs with welldefined technical requirements – Application? ?of? ?statistical modeling? ?and? ?simulation approaches – Predicting defects, avoiding defects,? ?and? ?performance
Ngày tải lên: 04/11/2020, 23:35
Tài liệu STRATEGY FOR THE MANAGEMENT AND DISPOSAL OF USED NUCLEAR FUEL AND HIGH-LEVEL RADIOACTIVE WASTE ppt
... Strategy for the Management and Disposal of Used Nuclear Fuel and High-Level Radioactive Waste INTRODUCTION AND SUMMARY The Strategy for the Management and Disposal of Used Nuclear Fuel and High-Level ... national program for the management and disposal of the nation’s used nuclear fuel and high-level radioactive waste The BRC report and the Strategy build on the body of physical and social science ... ensure that the reactor owners and power Strategy for the Management and Disposal of Used Nuclear Fuel and High-Level Radioactive Waste generators pay the full cost of the disposal of their used...
Ngày tải lên: 21/02/2014, 21:20
Gentle Measures in the Management and Training of the Young docx
... once into the idea of the children in regard to them, and treated them always as if they were real persons; often speaking of them and to them, in the presence of the other children, in the most ... accomplishing the result, and in a manner altogether more agreeable to both parties The third will make the work of forming the habit of obedience on the part of the mother, and of acquiring it on the ... for them; and the two which they had made for themselves she took into the house and placed them in glasses upon the parlor mantel-piece, and then stood back with the children in the middle of the...
Ngày tải lên: 06/03/2014, 20:20
Marine Ecologonomics: The Ecology and Economics of Marine Natural Resources Management pptx
... and other natural complexes, and on the principles of rational natural resources management Solution of these acute problems requires profound knowledge of the patterns of natural processes and ... the elaboration of theoretical and methodological principles of the economic evaluation of biological resources, and the development of a systems approach to their management, call this set of ... with the state of the art of marine natural resources management and aquatic environment conservation in the USA The practical part of the work presented in the book was carried out at the request...
Ngày tải lên: 31/03/2014, 18:20
Báo cáo y học: "Management of chest pain: exploring the views and experiences of chiropractors and medical practitioners in a focus group interview"
... referral) may depend on the nature of the condition, whether the referral is for reasons of diagnosis and/ or treatment, the preference of the provider, and the relationship between the providers Medical ... situation, that the point of referral may depend on the familiarity or relationship between the providers, and that the nature of the referral (e.g., amount and type of information accompanying the referral) ... group composed of both chiropractic and medical professionals The goals of the focus group were to explore the attitudes and experiences of medical and chiropractic clinicians regarding their patients...
Ngày tải lên: 25/10/2012, 10:06
Development of a Regional Risk Management Framework for APEC Economies for use in the Control and Prevention of Introduced Marine Pests
... Risk Management Framework Conclusions, including the results of the November 2001 Workshop Management Framework - Introd uced Marine Pests Management capabilities and approaches APEC and the ... limited Vector management is limited and unbalanced Management Framework - Introd uced Marine Pests Priorities and hazards for Economies Variable levels of activity and management capability ... towards the effective management of potential opportunities and adverse effects” Risk management can be achieved by Economies working collectively Opportunities for management at the preborder,...
Ngày tải lên: 28/10/2013, 11:15
Tài liệu GLOBAL STRATEGY FOR THE DIAGNOSIS, MANAGEMENT, AND PREVENTION OF CHRONIC OBSTRUCTIVE PULMONARY DISEASE pptx
... individuals in the extent and severity of the emphysema and the rate of lung function decline a small part of the world’s population, it illustrates the interaction between genes and environmental ... with state -of -the- art information about COPD management and prevention strategies The GOLD report, Global Strategy for the Diagnosis, Management, and Prevention of COPD, is based on the best-validated ... not the only cause of COPD, and it may not even be the major cause in some parts of the world Furthermore, not all smokers develop clinically A major part of the GOLD report is devoted to the...
Ngày tải lên: 21/02/2014, 12:20
Integrative Pain Medicine The Science and Practice of Complementary and Alternative Medicine in Pain Management docx
... toxicities, and side effects of conventional treatment Quality of evidence of safety and efficacy of the CAM treatment Degree of understanding of the risks and benefits of conventional and CAM treatments ... the parenchyma of the liver, and lung and the nucleus pulposis The density of small-fiber distribution is not uniform throughout the tissue of the body, being greatest in the dermis and more scattered ... court’s view of whether the medical profession generally Chapter / Legality and Ethics in Pain Management 11 accepted the CAM therapy as safe and effective for the patient’s condition, and possibly,...
Ngày tải lên: 29/03/2014, 07:21
báo cáo sinh học:" Human resources for health at the district level in Indonesia: the smoke and mirrors of decentralization" ppt
... was the essence of the human resources policy of the government right through the Suharto era A new category of staff (the midwife) could be added, subtracted and then added again; new forms of ... demands from the central government for information about use of resources, health status, the delivery of services and human resources for health Although there were inaccuracies in the data and ... working at the district level; these staff are paid directly from the centre and the centre effectively controls hiring, firing and the conditions of employment of this category of staff The centre...
Ngày tải lên: 18/06/2014, 17:20