english for personal assistants part 31 potx

... one The Sales & Marketing Departments will be relocated to the new office You are the PA to the CEO and have been asked to chair a meeting for all support staff to inform them of the move and to ... group doesn’t settle for the first thing that they can agree on because they find it painful to go on disagreeing with each other ᭤ offer opportunities for quieter members to participate ᭤ ensure ... accompanied by the relevant background information ᭿ Task You are based in London Your company has grown in size over the last few years and is, therefore, opening a second office not too far...

Ngày tải lên: 08/08/2014, 09:20

... knowledge of customer wants with recent technology platforms to provide products for our customers With this attributes we want to make superior value for our customs and shareholders but not compromising ... saying in English which goes Sorry is the hardest word to say This is strange because many non-native speakers of English believe the opposite – that it’s the easiest word to say because English ... is using a meeting room that you had booked You’re having difficulty finding a venue for the staff Christmas party You wish you had booked something earlier You need to point out to a junior that...

Ngày tải lên: 08/08/2014, 09:20

... Corus 2000 Devised new method for production of quarterly sales figures 1997 Implemented a new filing system for Barclays Bank, Bristol branch Additional information: Foreign languages: Spanish: ... headings a – e to their descriptions – a b c d e f g Additional information People who can vouch for you Work experience Attainments Personal details Hobbies Education How you write a CV? 123 How ... to They are usually non-academic provide any further information that could support your job application For example, ability to speak foreign languages give examples of your interests etc Be...

Ngày tải lên: 08/08/2014, 09:20

... information on your Website and/or you may directly mail or email particular individuals ᭿ Task Brainstorm the information needed by speakers or delegates ᭤ Letter of invitation ᭤ General information ... click on “Instructions for Authors” for specific details on the formatting and submission of the camera-ready papers Regardless of whether you choose to provide a paper for the proceedings, we ... requests for abstracts Writing cards – useful phrases for various occasions It often falls to the PA to buy the card and the present or flowers for someone’s leaving do, retirement party or stay...

Ngày tải lên: 08/08/2014, 09:20

... people and should be the target behaviour for PAs and secretaries working both on a national and international basis Assertive behaviour involves: ᭤ standing up for your rights without treading on ... negative communication and find another way of getting the message across in a more positive manner For example: these figures are really bad – these figures could be better 10 That’s not how it’s ... like X Just because I didn’t say X, it doesn’t mean That’s not a bad idea There is no real reason for us not to cooperate We can’t it without you There isn’t any right way to X Assertiveness In...

Ngày tải lên: 08/08/2014, 09:20

... answers Would you like me to send it for you? I can call the credit card companies and the police for you, if you’d like me to Shall I phone our taxi company for you? ᭿ Task Suggested answers May ... around during that time From my side, Oct 18 is probably the best for me as I still have a lot of work at the moment and also for the next couple of months How about if we meet at your hotel at ... Contingency plans for bad weather/latecomers etc Order conference material/presentation kits Define the aims and target audience List equipment needed Select date and venue Task Check Appendix A for alternative...

Ngày tải lên: 08/08/2014, 09:20

... agenda, unresolved conflict between participants ᭤ Poor preparation: information not distributed beforehand, poor time management, too many handouts, full information not available ᭤ Questionable ... way forward ᭤ Lack of listening: hidden agendas, ineffective chairperson, insufficient airtime ᭤ Some participants talk too much: ineffective chairperson, lack of consideration for other participants, ... 12pm Participants: All Support Staff TOPIC TIME Opening remarks 10.00 – 10.15 Proposed relocation 10.15 – 10.30 Departments affected 10.30 – 11.00 Coffee break 11.00 – 11.15 Discussion on way forward...

Ngày tải lên: 08/08/2014, 09:20

... data; be logical and objective; use their eye for detail to check analyses/ proposals f use their interpersonal skill for team building; ask them for their opinions on how decisions will impact ... what others need in their day-by-day lives and try to provide it Want to be appreciated for who they are and for what they contribute Intuitive Types Introverts INFJ INTJ Seek meaning and connection ... job and carry it through Skeptical and independent, have high standards of competence and performance – for themselves and others INFP INTP Idealistic, loyal to their values and to people who are...

Ngày tải lên: 08/08/2014, 09:20

... Light English for Personal Assistants This Book is dedicated to Ginni’s son Wulfy and her mother Christa Annie Broadhead | Ginni Light English for Personal Assistants The essential handbook for ... names, trade descriptions etc cited in this publication are part of the law for trade-mark protection and may not be used free in any form or by any means even if this is not specifically marked ... Office: Maria Akhavan-Hezavei Gabler is a company of Springer Science+Business Media www.gabler.de No part of this publication may be reproduced, stored in a retrieval system or transmitted, mechanical,...

Ngày tải lên: 08/08/2014, 08:22

... Call for papers and abstracts – Letter of invitation to a conference speaker 131 131 132 133 Writing cards – useful phrases for ... Conference invitations and requests for abstracts, cards for various occasions · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 131 Organising a conference ... meeting 68 Participating in a meeting – Expressions for agreeing/disagreeing and giving opinions ...

Ngày tải lên: 08/08/2014, 08:22

... July 20XX The full details of our TOMATO SPECIAL including discounts for cash sales 10 Look forward to receiving your order for tomatoes in the very near future ᭿ Task This sentence is over-long, ... this information Exercise is good for you – everyone should exercise – it keeps you fit and healthy and reduces stress – it can help you keep your weight down, relieve depression, and is good for ... responsible for updating the database (3) ., at the end of the month, when most people want replacements from the stores, and (4) require information from the database, he is unable to perform both...

Ngày tải lên: 08/08/2014, 08:22

... convenient for her to join us at the meeting Meeting her is very useful for us all so we are very pleased by this Sorry about this confusion, but the new plan is for the best I or my Personal Assistant ... Telephoning in English 17 Karl Braun, your boss, has asked you to phone Ana on his behalf to inform her that the meeting will take place in Rome and to persuade her to come Before you make the ... changed yet again Karl Braun, your boss, hands you this email – his English is not great – and asks you to put it into good English and send it off to the marketing managers You know that your...

Ngày tải lên: 08/08/2014, 08:22

... mfg, mdse mo viz no p.m PS qtr VIP corporation department doing business as each end of month fiscal year exempli gratia (for example) for your information government incorporated I owe you limited ... email is an instant form of communication and is often far less formal stylistically than writing a letter For example, if we forget to maintain the relationship by just getting straight down ... meeting has been arranged for Tuesday next week at 11 a.m in the Green Room The whole department is expected to attend as there is going to be an important announcement Look forward to seeing you...

Ngày tải lên: 08/08/2014, 08:22

... teamwork is important for all kinds of multi-cultural teams, as it creates the basis for ongoing personal relationships, trust, and mutual understanding The added challenge for teams of international ... and communicating things indirectly, particularly when someone’s ‘face’ is at stake Such differences in style and attitude often lead to misunderstandings, particularly when communicating mainly ... each other For example, a British PA’s email comment that ‘We might need more support on the conference organisation’ may not be given the attention it deserves by her German counterpart due to...

Ngày tải lên: 08/08/2014, 08:22

... good idea to reflect on what you know about that culture Therefore, don’t be surprised if your Italian counterpart likes to chat a bit before getting down to business or if your Dutch colleague gets ... important function of the English language because it helps you to build a relationship with your interlocutor It facilitates international relations at every level Look, for example, at the level ... unfriendly, particularly those from higher context cultures such as the British and the Latins These cultures are relationship-oriented and they like and expect to exchange a few words before they...

Ngày tải lên: 08/08/2014, 09:20

... to respond to requests for help: May I Can I Shall I (for you) Could I Would you like (me to) I can for you, if you’d like me to ᭿ Task Respond to these requests for help: ᭿ I need to send ... look forward to hearing from you again Yours sincerely PA to Ms Z ᭿ Task 10 Your English colleague tells you that, as you feared, your email is far too formal Write it again using more informal ... Writing an email to a new acquaintance – formality vs informality Last week you attended a conference where you met an English PA, Pamela Hutchinson You got on very well with her...

Ngày tải lên: 08/08/2014, 09:20

... nature of the task Expressions for getting something done ᭿ Task Are the following expressions authoritative or negotiating in tone? Put A for authoritative or N for negotiating next to each one ... responsibility, they become accountable to you for the outcome When a team member becomes accountable for a task, the team leader, in turn, is responsible for supporting the team member with resources ... the team? For example, if someone is already working on financial matters, would the new task fit into this existing area of work? ᭤ Who has enough time and a workload which allows for additional...

Ngày tải lên: 08/08/2014, 09:20

... conference Work out your costs How much is needed for fixed costs, for example, the venue hire, speakers’ fees and so on Then calculate the amount needed for variable costs, such as additional hotel ... into ‘sense groups’, i.e., divide sentences into parts so that each part carries a ‘chunk’ of meaning We usually pause slightly between these parts Punctuation signals how text can be divided ... conference Work out your costs How much is needed for fixed costs, for example, the venue hire, speakers fees and so on Then calculate the amount needed for variable costs such as additional hotel...

Ngày tải lên: 08/08/2014, 09:20

... by telephone Strategy for complaining E Appeal for help G Acknowledge other’s opinion before stating own H Play your final card – your compromise I Number of secretary’s part in the phone call ... call Propose solution and appeal for help again F 51 Sympathise The phone call PA: This is Susanna Krueger here from Elektra and I’m phoning about the arrangements for the trade fair in London starting ... good, certainly ᭤ Always look for solutions and be prepared to compromise ᭤ Be aware of the culture of the person you are talking to In some cultures it’s hard for people to back down; they lose...

Ngày tải lên: 08/08/2014, 09:20

... A proposal is written for the readers not for the writer When you write a proposal in English, you’ll need to know the readers’ competence in the English language Writing for a global audience ... all aspects of the proposed concept clearly and quickly First and Foremost/The concept When you have received the information for a proposal from someone else, i.e., you are not the original author ... from the business sector Local, regional, & national activity points to the need for formal ITT/EPD training for teachers of Business Studies No national strategy exists to provide them with...

Ngày tải lên: 08/08/2014, 09:20