English for personal assistants - part 36 potx

3 Building business relationships KEY ᭿ Task 1 1. interlocutor 2. facilitates 3. to get straight down to 4. achieve 5. fosters 6. pingpongs 7. to broaden 8. dismissive 9. engaged in 10. tool ᭿ Task 2 1. b 2. c 3. a 4. a 5. b 6. c ᭿ Task 3 Suggested answer Yes, I have actually. I went there last year and stayed right in the centre of town. I specifically went to London to see the Edward Hopper exhibition at the Tate Modern. I really liked the Tate Modern and the Millennium Bridge and all the great restaurants in the Docklands. London really has a lot of energy and I always feel good when I go there. ᭿ Task 4 1. S 2. R 3. R 4. S 5. S 6. R 7. R 8. S but it’s not always appropriate to start with something negative. 9. R 10. R ᭿ Task 5 Suggested answers 1. Good morning, I’m from How do you do? 2. It’s nice to meet you 3. Would you like a cup of coffee? I hope you had a good journey and that you found the office easily. Is this your first visit to ? What do you think of it so far? You really must visit ᭿ Task 6 Suggested answers ᭤ I’d really like to know more about what you do. ᭤ Tell me about your work. ᭤ How do you do X? ᭤ How did you achieve Y? ᭤ What made you come to the seminar? ᭤ What takeaways do you hope to get? ᭤ Why did you choose this particular workshop? ᭿ Task 7 Suggested answers 1. Oh dear! 2. That’s great! 3. I follow you. 4. That’s terrible! 5. I’m with you. 6. Oh, no! 7. Good! 8. What a shame! 9. I’m so sorry. 10. Oh, dear! ᭿ Task 8 Suggested answers 1. Would you like me to send it for you? 2. I can call the credit card companies and the police for you, if you’d like me to. 3. Shall I phone our taxi company for you? ᭿ Task 9 Suggested answers 1. May I take your coat? 2. Can I get you a cup of coffee? 176 Building business relationships KEY 3. Shall I show you where the ladies/gents is? 4. Would you like me to get you a hairdryer? ᭿ Task 10 Suggested answer From: To: Pamela Hutchinson Subject: Last week’s conference Dear Pamela, It was so nice to meet you that I thought I’d send you an email. I really enjoyed talking to you and it would be great if we could keep in touch. You said you were coming to Germany soon. Let me know when as it’d be good to meet up again. Look forward to hearing from you soon. Best regards ᭿ Task 11 Suggested answer From: To: Pamela Hutchinson Subject: re coming to Germany Dear Pam That’s great news and I will be around during that time. From my side, Oct 18 is probably the best for me as I still have a lot of work at the moment and also for the next couple of months. How about if we meet at your hotel at 7 and go and have a drink by the river and then go and have a bite to eat in the old town? There are some really nice restaurants there that don’t cost an arm and a leg and have a really good atmosphere. Let me know what you think. Best regards Building business relationships KEY 177 4 Delegating KEY ᭿ Task 1 1. D 2. I 3. B 4. G 5. J 6. M 7. K 8. E 9. L 10. A 11. F 12. H 13. C ᭿ Task 2 1. N 2. A 3. N 4. A/N 5. N 6. N 7. A 8. A 9. A 10. N ᭿ Task 3 Suggested answers 1. Eva, I need you to redraft the contract by the end of the day. 2. It would be great if you could meet the visitors when they arrive tonight, Mark. 3. Carla, would you be able to take on the organising of the Geneva conference? 4. Now, what I want you to do Tom is contact everyone going to the 2pm meeting and tell them it’s now going to be in room 108. 5. Emma, do you think you could help me out by collating the folders for the seminar? I seem to be running out of time here. ᭿ Task 4 A. 7 B. 4 C. 1 D. 8 E. 2 F. 6 G. 3 H. 5 ᭿ Task 5 These are very much suggested answers. The order in which a conference is organised will depend on the size and nature of the event. 5. Decide on promotion 10. Order flowers 12. Run through the day and check all details 2. Calculate an effective budget 9. Order catering 7. Define layout and seating of venue 4. Develop the programme 11. Contingency plans for bad weather/latecomers etc. 6. Order conference material/presentation kits 1. Define the aims and target audience 8. List equipment needed 3. Select date and venue ᭿ Task 6 Check Appendix A for alternative words/phrases for each category, e.g., purpose. 1. result e.g., as a result 2. purpose e.g., in order to 3. reason e.g., because 4. result e.g., consequently/ addition e.g., in addition 5. result e.g., therefore 6. addition e.g., also 7. reason e.g., otherwise 8. sequencing e.g., Finally,/In addition e.g., Furthermore 9. purpose e.g., so that ᭿ Task 7 Suggested answers Budgeting plays a vital role./ An effective budget/ is crucial/ to the success of the conference./ Work out your costs./ How much is needed for fixed costs,/ for example,/ Delegating KEY 179 . answers 1. Would you like me to send it for you? 2. I can call the credit card companies and the police for you, if you’d like me to. 3. Shall I phone our taxi company for you? ᭿ Task 9 Suggested answers 1 around during that time. From my side, Oct 18 is probably the best for me as I still have a lot of work at the moment and also for the next couple of months. How about if we meet at your hotel. audience 8. List equipment needed 3. Select date and venue ᭿ Task 6 Check Appendix A for alternative words/phrases for each category, e.g., purpose. 1. result e.g., as a result 2. purpose e.g., in