English for personal assistants - part 38 potx

᭿ Task 3 Suggested answer ᭤ Write full forms of abbreviations. ITT/EDP ITT in an educational context stands for Initial Teacher Training. EPD stands for Early Professional Development ᭤ Avoid Latin/foreign language terms unless there is no alternative. ad hoc is a Latin term (to this) which means arranged or happening when necessary and not planned in advance. ᭤ Explain concepts in terms a layman can understand. passive outreach model Outreach means the activity of an organisation that provides a service or advice to people in the community, especially those who cannot or who are unlikely to come to an office, a hospital etc. for help. “Passive outreach model” in this context means the college does not just want to use external bodies to supply the expertise they lack, they want to be active and learn about business for themselves. ᭿ Task 4 Suggested answers 1. The purpose/objective of this proposal is to 2. This report outlines the advantages and disadvantages/pros and cons of 3. Interestingly, 4. For the above-mentioned reasons ᭿ Task 5 2. ✓ 5. maybe ᭿ Task 6 Suggested answers On the basis of the findings above, it would seem that although the quality and retail prices of X products are competitive, a large percentage of consumers are not aware/ unaware of the product range. Furthermore, many of those who are aware of the range do not find the packaging sufficiently attractive to induce them to purchase any of the products. Our recommendation , therefore, is that your company launch a new advertising campaign to increase consumer awareness, in addition to altering the packaging of the entire range so as to make the products more attractive/appealing to consumers. Proposals and reports KEY 185 ᭿ Task 7 Suggested answers 1. C 2. F/D 3. D/E 4. A 5. B 6. E ᭿ Task 8 Suggested answers ᭤ position in the organisation ᭤ biases ᭿ Task 9 Primary information Secondary information questionnaires experiments surveys observations raw data (collected by yourself) pamphlets journals newsapers books Internet reports magazines raw data (collected by others) ᭿ Task 10 Suggested answer To: Head of Training, Gary Yim From: Natascha Sowade, Assistant Training Officer Date: 10 th June 20XX Subject: Staff Training 20XX Purpose of the report ᭤ To identify areas where training is needed ᭤ To identify staff who would benefit from training ᭤ To present available training courses ᭤ To present the training budget for 20XX Background ᭤ Summarise staff training 20XX 186 Proposals and reports KEY Supporting data ᭤ Areas where staff training is needed/has been requested ᭤ Staff in need of/would like training ᭤ Courses available: content, length, cost Conclusions and recommendations ᭤ Prioritise training needs as requests exceed the scope of the budget Proposals and reports KEY 187 7 Meetings KEY ᭿ Task 1 Own answers depending on your opinion ᭿ Task 2 Suggested answers ᭤ Deviating from the main subject: ineffective chairperson, no agenda, unresolved conflict between participants ᭤ Poor preparation: information not distributed beforehand, poor time management, too many handouts, full information not available ᭤ Questionable effectiveness: no clear agenda, objective of meeting not made clear, lack of agreement on way forward ᭤ Lack of listening: hidden agendas, ineffective chairperson, insufficient airtime ᭤ Some participants talk too much: ineffective chairperson, lack of consideration for other participants, hidden agenda ᭤ Length: time limit not given, time limit not adhered to, ineffective chairperson ᭤ Lack of participation: lack of preparation, ineffective chairperson, fear of hierarchy, lack of motivation/engagement ᭿ Task 3 Suggested answer AGENDA 23/03/20XX New Developments Location: Meeting Room 1/10am – 12pm Participants: All Support Staff T OPIC TIME Opening remarks 10.00 – 10.15 Proposed relocation 10.15 – 10.30 Departments affected 10.30 – 11.00 Coffee break 11.00 – 11.15 Discussion on way forward 11.15 – 11.45 Next steps and closing remarks 11.45 – 12.00 ᭿ Task 4 1. consensus 2. midwife 3. intervening 4. scope 5. allotted 6. paraphrase 7. settle for ᭿ Task 5 Suggested answers ᭤ back a particular opinion voiced in the group ᭤ offer their own opinions ᭤ let the group unconsciously shy away from a difficult area ᭤ lead the group towards what they think is the right direction ᭿ Task 6 Expressions Tasks 1. So, Alice agreed to , can we have your response by next week? j 2. What do you think of ? g 3. Will a coffee break at 11 be OK? d 4. I’d like to thank everyone for coming and a 5. Can I just summarise the main points/views/problems? j 6. Can we come to your point later, please? h 7. May I suggest we begin by ? c 8. Great, could you outline the problem as you see it? e 9. So, what you’re saying is f 10. OK, I suggest we finish. We’ve achieved our main objectives. j 11. Can we all agree on this? Good, well let’s move on g 12. Now, as you probably know b 13. Right, as we’ve agreed in principle to the only thing left is to i 14. Mrs XYZ will take notes you’ll all get a copy later d 15. Just a minute Corinna, let Martina finish what she’s saying h 16. If I understand you correctly, you mean f Meetings KEY 189 . answer ᭤ Write full forms of abbreviations. ITT/EDP ITT in an educational context stands for Initial Teacher Training. EPD stands for Early Professional Development ᭤ Avoid Latin/foreign language. agenda, unresolved conflict between participants ᭤ Poor preparation: information not distributed beforehand, poor time management, too many handouts, full information not available ᭤ Questionable. way forward ᭤ Lack of listening: hidden agendas, ineffective chairperson, insufficient airtime ᭤ Some participants talk too much: ineffective chairperson, lack of consideration for other participants,