FREE .net™ Enterprise Server Training DVD FREE Palm OS Version of Book FREE Downloadable HTML FREE MP3 Audio Files Liz Mason, MCSE, MCT, CTT William Lefkovics, MCSE, A+ William C. Wade III, MCSE, MCT WIN A PALM Vx ! DETAILS ON BACK EXCHANGE 2000 SERVER CONFIGURING “The ultimate resource for managing Exchange 2000 in the enterprise. This book contains valuable insights.” —Ed Brovick, Director, Cambridge Technology Partners With over 1,500,000 copies of our MCSE, MCSD, CompTIA, and Cisco study guides in print, we have come to know many of you personally. By listening, we've learned what you like and dislike about typical computer books. The most requested item has been for a web-based service that keeps you current on the topic of the book and related technologies. In response, we have created solutions@syngress.com, a service that includes the following features: ■ A one-year warranty against content obsolescence that occurs as the result of vendor product upgrades. 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Thank you for giving us the opportunity to serve you. solutions@syngress.com 128_Exch_FM 2/2/01 1:34 PM Page i 128_Exch_FM 2/2/01 1:34 PM Page ii CONFIGURING EXCHANGE 2000 SERVER 128_Exch_FM 2/2/01 1:34 PM Page iii Syngress Publishing, Inc., the author(s), and any person or firm involved in the writing, editing, or production (collectively “Makers”) of this book (“the Work”) do not guarantee or warrant the results to be obtained from the Work. There is no guarantee of any kind, expressed or implied, regarding the Work or its contents. The Work is sold AS IS and WITHOUT WARRANTY. You may have other legal rights, which vary from state to state. In no event will Makers be liable to you for damages, including any loss of profits, lost savings, or other inci- dental or consequential damages arising out from the Work or its contents. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. 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Except as permitted under the Copyright Act of 1976, no part of this publication may be reproduced or dis- tributed in any form or by any means, or stored in a database or retrieval system, without the prior written per- mission of the publisher, with the exception that the program listings may be entered, stored, and executed in a computer system, but they may not be reproduced for publication. Printed in the United States of America 1 2 3 4 5 6 7 8 9 0 ISBN: 1-928994-25-3 Copy edit by: Joeth Barlas, Darlene Bordwell, Developmental Editor: Kate Glennon and Nancy Hannigan Freelance Editorial Manager: Maribeth Corona-Evans Technical edit by: Liz Mason and Bill Wade Acquisitions Editor: Catherine Nolan Technical review by: Neil Hobson Index by: Robert Saigh Co-Publisher: Richard Kristof Page Layout and Art by: Shannon Tozier Distributed by Publishers Group West 128_Exch_FM 2/2/01 1:34 PM Page iv v Acknowledgments We would like to acknowledge the following people for their kindness and sup- port in making this book possible. Richard Kristof, Duncan Anderson, David Marini, Jennifer Gould, Kevin Murray, Dale Leatherwood, Laura Cervoni, and Rhonda Harmon of Global Knowledge, for their generous access to the IT industry’s best courses, instructors, and training facilities. Ralph Troupe, Rhonda St. John, and the team at Callisma for their invaluable insight into the challenges of designing, deploying and supporting world-class enterprise networks. Karen Cross, Lance Tilford, Meaghan Cunningham, Kim Wylie, Harry Kirchner, Bill Richter, Kevin Votel, Brittin Clark, and Sarah MacLachlan of Publishers Group West for sharing their incredible marketing experience and expertise. Mary Ging, Caroline Hird, Simon Beale, Caroline Wheeler, Victoria Fuller, Jonathan Bunkell, and Klaus Beran of Harcourt International for making cer- tain that our vision remains worldwide in scope. Anneke Baeten, Annabel Dent, and Laurie Giles of Harcourt Australia for all their help. David Buckland, Wendi Wong, Daniel Loh, Marie Chieng, Lucy Chong, Leslie Lim, Audrey Gan, and Joseph Chan of Transquest Publishers for the enthu- siasm with which they receive our books. Kwon Sung June at Acorn Publishing for his support. Ethan Atkin at Cranbury International for his help in expanding the Syngress program. Joe Pisco, Helen Moyer, and the great folks at InterCity Press for all their help. Stephen Chetcuti at www.msexchange.org. v 128_Exch_FM 2/2/01 1:34 PM Page v vi From Liz Mason, Contributor and Technical Editor I would like to thank Syngress Publishing, especially Kate Glennon, Catherine Nolan, and Andrew Williams for their professionalism, patience, and assis- tance. You are a quality team of publishers. I would also like to thank Bill Wade for his reviewing skills and Paul Salas for his insight and moral support. The authors of this book worked very hard and produced some great content. Congratulations on a job well done. A special thank you goes to the MicroStaffers that helped out during writing and editing days: Mickey Owens, Tan McGill, and Gale Porterfield, Ken Meece (MCSE, MCT) and Alex Cook (MCSE, MCT) for their clustering and Exchange assistance and David Smith (MCSE, MCT) for his time diagramming and editing. Thank you to Trevor and Michelle for your support over the holidays. Thank you to Mom and Dad for your love. Thank you to Flossie for your kindness, consideration, and willingness to help. Most importantly, all my love and appreciation to my understanding and supportive husband Geoff and our wonderful son Liam. 128_Exch_FM 2/2/01 1:34 PM Page vi vii From Global Knowledge At Global Knowledge we strive to support the multiplicity of learning styles required by our students to achieve success as technical professionals. As the world's largest IT training company, Global Knowledge is uniquely positioned to offer these books. The expertise gained each year from pro- viding instructor-led training to hundreds of thousands of students world- wide has been captured in book form to enhance your learning experience. We hope that the quality of these books demonstrates our commitment to your lifelong learning success. Whether you choose to learn through the written word, computer based training, Web delivery, or instructor-led training, Global Knowledge is committed to providing you with the very best in each of these categories. For those of you who know Global Knowledge, or those of you who have just found us for the first time, our goal is to be your lifelong competency partner. Thank your for the opportunity to serve you. We look forward to serving your needs again in the future. Warmest regards, Duncan Anderson President and Chief Executive Officer, Global Knowledge 128_Exch_FM 2/2/01 1:34 PM Page vii 128_Exch_FM 2/2/01 1:34 PM Page viii ix Contributor and Technical Editor Liz Mason (MCSE, MCT, CTT) is founder and CEO of MicroStaff Information Technology (www.microstaffit.com), a consulting and training firm specializing in Microsoft BackOffice services. Liz has not strayed far from the server room in the past 18 years: She worked for NCR Corporation, starting in 1984, where she did development on MailReady, a C/UNIX messaging product. At NCR, she performed a variety of technical functions, from devel- oping and maintaining NCR’s UNIX SVRV.4 operating system, utilities, and applications, to international support for LAN/WAN communications. When Microsoft introduced Windows NT, NCR assigned a team to the BackOffice products, and Liz was given EMS/Exchange. She has worked closely with the Exchange per- formance team at Microsoft for nearly two years on under- standing server scalability and performance issues. In 1995, Liz founded MicroStaff, a Microsoft Solution Provider and Certified Technical Education Center. From her first project in Exchange migration at Shell Oil, to supporting and training the military, various government agencies, and Fortune 500 companies, Liz has continued to take on roles of support ana- lyst, trainer, author, administrator, and consultant for Exchange and clustering. Liz was co-author for Exchange Administrator Survival Guide (Exchange 4.0). She has also developed three courses on Clustering for Windows NT utilizing Exchange and SQL, two administrator courses on Exchange 5.0 and 5.5, as well as end-user manuals for Microsoft Outlook. She, and the team at MicroStaff, has focused on supporting and educating their clients on Exchange, clustering, Windows NT/2000, IIS, SMS, and disaster recovery. 128_Exch_FM 2/2/01 1:34 PM Page ix