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Làm để viết thư tiếng anh thương mại? Cấu trúc thư tiếng anh thương mại, gồm có phần: Chào hỏi ( Salutation) Nội dung ( body) Kết luận ( Conclusion) Chào hỏi ( Salutation) Đã biết tên người nhận: Dear Mr/Ms/Mrs… Ex: Dear Mr Tom, Dear Ms.Linh, Dear Mrs.Hoa Chưa biết tên người nhận: Dear sir/madam Nội dung (Body) Đưa lý viết thư: +Thank you for sending email to us – Cảm ơn gửi email tới + I am writing this letter to inform you that… – Tôi viết thư naỳ để thông báo với anh/chị rằng… To confirm…- để xác nhận To request about …- để yêu cầu + I would like to inform you that…- Tôi muốn thông báo với anh/chị rằng… + In reply to your request…- Tôi xin trả lời yêu cầu anh/chị… Trường hợp muốn đề cập nội dung email trước đó: + Thanks for your prompt reply – Cảm ơn phản hồi sớm anh/chị + With reference to you email sent …(date) Regarding to your email requesting for - Như email gửi ngày… Liên quan đến yêu cầu email anh/chị về… + According to our meeting yesterday…- Theo họp ngày hôm qua… + Based on our previous conversation… – Dựa hội thoại trước… Trường hợp muốn đề nghị hay yêu cầu vấn đề: + We look forward to receiving…- Chúng mong chờ nhận được… + Could you please send me…- Anh/chị vui lịng gửi cho tơi… + I would like to receive…- Tôi muốn nhận… + I would be grateful if you could …- Tôi lấy làm biết ơn anh/chị có thể… + Could you please provide me…- Anh/chị cung cấp cho tơi… + I would like to request you to…- Tôi muốn yêu cầu anh/chị… Trường hợp thông báo: + I am pleased to announce that…- Tôi vui thông báo rằng… + I would like to inform that…- Tôi muốn thông báo rằng… + You will be pleased to learn that…- Anh/chị vui biết rằng… + I am afraid it would not be possible that…- Tôi e không thể… + I would like to express my dissatisfaction with…- Tôi muốn bày tỏ không hài lịng tơi với… Trường hợp đưa lời đề nghị giúp đỡ: + Would you like me to…? – Anh/chị có muốn tơi…? + Please not hesitate to ask/ contact me…- Đừng ngần ngại hỏi/liên hệ với tôi… Trường hợp đưa lời hứa hẹn: + I will contact you again – Tôi liên lạc với anh/chị lần + I will reply you as soon as possible – Tôi trả lời anh/chị + Please contact me soon – Vui lịng liên lạc với tơi sớm Trường hợp thơng báo file đính kèm kết thúc nội dung: + Thanks for your help/ consideration – Cảm ơn giúp đỡ/xem xét anh/chị + Please find attached…- Vui lịng tìm… + Please see the enclosed file of…- Vui lịng xem file đính kèm … + I enclosed the file as below…- Tơi đính kèm tài liệu đây… Kết luận (Conclusion) + We are looking forward to hearing from you + Best regards – Thân + Your sincerely – Trân trọng Một số ý viết thư tiếng anh thương mại bỏ qua: – Không dùng từ viết tắt Ex: I am thay dùng I’m; We would thay dùng We’d, Sử dụng ngơn ngữ trang trọng: would, could, please, sir/madam,… Nội dung súc tích, đề cập vào vấn đề Đảm bảo cấu trúc phần: Mở đầu, nội dung, kết luận Sample Business Letters (1-100) (Sample Business Letters are listed in Alphabetical Orde) Disclaimer: Be aware that some of these sample letters have legal, financial, or other implications If you are not sure about the use of any letter, consult with an appropriate professional first Index 10-Day Notice Before Collections on Delinquent Account 30-Day Notice to Quit Acceptance of Counter Proposal Acceptance of Order With Delivery in Lots Acceptance of Purchase Security Agreement Acceptance of Resignation Acknowledged Receipt of Goods Acknowledged Resignation Acknowledgement and Acceptance of Order 10 Acknowledgement from Publisher, Comments Referred to Author 11 Acknowledgement of Application 12 Acknowledgement of Cancellation of Backorder 13 Acknowledgement of Change in Meeting Date 14 Acknowledgement of Customer Praise of Employee 15 Acknowledgement of Letter 16 Acknowledgement of Merchandise Returned for Repair 17 Acknowledgement of Modified Terms 18 Acknowledgement of Notification of Lease Transfer 19 Acknowledgement of Receipt (Documents) 20 Acknowledgement of Receipt of Estimate 21 Acknowledgement of Request for Bid, Confirmation of Deadline 22 Acknowledgement of Unsolicited Idea 23 Acknowledgement of Warranty and Instruction for Product Return 24 Acknowledgment of Correspondence Indicating Postal Delay 25 Advance Notice of Out of Business Sale 26 Affidavit for Lost, Stolen, Destroyed Stock Certificate 27 Affidavit of No Lien 28 Agreement to Compromise Debt 29 Agreement to Extend Debt Payment 30 Amendment to Lease 31 Announcement of Additional Location 32 Announcement of Business Name Change 33 Announcement of Catalog Price Reductions 34 Announcement of Change of Address 35 Announcement of Change of Address for Billing 36 Announcement of Clearance Sale 37 Announcement of Free Delivery Limitations Change 38 Announcement of New Area Representative 39 Announcement of New Area Representative Visit 40 Announcement of New Business Opening 41 Announcement of New Discount 42 Announcement of New Pricing Policy 43 Announcement of New Shipment Arrival 44 Announcement of Partnership Buyout 45 Announcement of Price Increase 46 Announcement of Price Reduction 47 Announcement of Special Discount Offer 48 Apology & Proposal on Overshipped Merchandise 49 Apology After Cancellation of Order 50 Apology and Replacement of Damaged Goods 51 Apology and Request for Extension of Time to Deliver Goods 52 Apology and Tender of Compensation 53 Apology for Accounting Errors and Past Due Notices 54 Apology for Delay of Refund 55 Apology for Delayed Response & Request for Meeting 56 Apology for Not Crediting Payment 57 Apology for Not Crediting Payment from Prompt Payer 58 Apology for Overshipment 59 Apology for Poor Service Rating on Customer Questionnaire 60 Apology to Customer for Accounting Error 61 Apology to Receiver of NSF Check 62 Application for License 63 Appointment for Employment Interview and Testing 64 Appointment for Testing 65 Assignment 66 Assignment and Transfer of Stock Certificate 67 Assignment of a Claim for Damages 68 Assignment of Accounts Receivable (With Non-Recourse) 69 Assignment of Accounts Receivable (With Recourse) 70 Assignment of Contract 71 Assignment of Copyright 72 Assignment of Deed of Trust 73 Assignment of Income 74 Assignment of Lease 75 Assignment of Lease 76 Assignment of Lien 77 Assignment of Literary Property 78 Assignment of Security Interest 79 Assignment of Trademark 80 Assignment of Trademark 81 Authorization 82 Authorization to Direct Bill for Corporate Guest 83 Bid for the Purchase of Real Property (Probate) 84 Bill of Sale 85 Bill of Sale (with Warranty of Title) 86 Business Credit Application 87 Business Credit Application Form 88 Certificate of Abandonment of Fictitious Business Name 89 Certificate of Installation, Leased Equipment 90 Certification of Satisfaction of Lien 91 Change of Address Awaiting Refund 92 Charge Account Credit Limit Raise Notification 93 Charge Account Terms and Conditions Form 94 Charge Back Application of Discount on Delayed Shipment 95 Collateral Decision, Request for Preparation of Loan Documents 96 Collections Follow-Up on Release of Pending Order 97 Collections Report on Current Status of Debt 98 Commendation 99 Commendation and Refusal of Request for Raise 100 Commercial Account Analysis Form 10-Day Notice Before Collections on Delinquent Account Dear I have written to you several times over the past three months requesting an explanation on why you have failed to bring your account with us current By ignoring these requests, you are damaging the excellent credit record you had previously maintained with our company In addition, you are incurring additional expense to yourself and to us Unless I hear from you within ten days, I will have no other choice but to turn your account over for collection I am sorry that we must take such drastic action but I am afraid you leave us no alternative You can preserve your credit rating by remitting your check today for the amount stated above 30-Day Notice to Quit NOTICE TO QUIT TO _, Tenant in possession: Take notice that your month to month tenancy of the herein described premises is hereby terminated at the expiration of 30 days after service of this notice on you, and that you are hereby required to quit and on said date deliver up to me the possession of the premises now held and occupied by you under such tenancy Said premises are known as: (name of building) ( address ) (city, state, zip) This is intended as a 30 days' notice to quit, for the purpose of terminating your tenancy aforesaid Dated: Landlord Acceptance of Counter Proposal Dear Your counter proposal on the above referenced project has been reviewed and is acceptable in its entirety We are enclosing an executed copy of the agreement along with two copies for your files We are enthusiastically looking forward to this project and are pleased about having the opportunity to work together in the City of _,County of The above mentioned fictitious name is hereby abandoned Dated: _ (Signature or Signatures) 89.Certificate of Installation, Leased Equipment CERTIFICATE OF INSTALLATION The leased equipment in the Schedule of the lease between _ has been installed and is operational as of _ Rental payments shall commence in accordance with Paragraph (denote) hereof _ Installer Lessee By By _ Title _ Title 90.Certification of Satisfaction of Lien CERTIFICATION OF SATISFACTION OF LIEN Whereas, on (date) , (lienholder) caused a lien to be filed for record in the office of (name of office) of County, State of , which was duly recorded in Volume , page , of , against property owned by (owner) , of (address) , for (description of work performed) by (name of lienholder), the description of which is as follows: Whereas, on (date) , (owner) fully satisfied the indebtedness secured by said mechanic's lien Therefore, in consideration of said payment, (lienholder) hereby certifies that said lien is released and discharged, and directs the County (name of office) to discharge of record said lien Dated: _ (Signature) (Acknowledgment) 91.Change of Address Awaiting Refund Dear Your correspondence, dated April 15, 1986 indicated that I would be receiving a refund for the unused portion of prorated insurance coverage provided under the above referenced policy As of this date, I have not yet received this check Since I have moved, I am naturally concerned that the check may have been sent to the wrong address Would you please let me know if a check has been mailed If not, I would appreciate your authorizing one to be sent to the address indicated above Thank you for your attention to this matter 92.Charge Account Credit Limit Raise Notification Dear After careful review of your charge account, it pleases us to inform you that we have increased your credit limit as follows: OLD CREDIT LIMIT: $ NEW CREDIT LIMIT: $ Furthermore, this change in account status qualifies you for use of our installment account Should you require additional information about this new account, please see one of our credit representatives the next time you are here for a visit You are a valued customer, and as such, you will be advised of our special customer sales, which we have from time to time We appreciate your continued patronage, and look forward to being able to assist you in the near future 93.Charge Account Terms and Conditions Form TERMS AND CONDITIONS Buyer agrees with seller _to pay for all purchases upon receipt of monthly statement Charges billed, but not paid by the 10th of the month following purchase will be considered delinquent and subject to finance charges The FINANCE CHARGE for individuals is computed by a periodic rate of per month which is an ANNUUAL PERCENTAGE RATE OF % applied to the "Previous Unpaid Balance less Current Credits." Current credits are payments or credits received by A.M on the _ day of the following month The minimum payment due will be payment of Buyer's indebtedness in full If not paid, may declare the unpaid balance due and payable immediately Buyer agrees to pay collection expenses, including reasonable attorney's fees and court costs, if it is necessary to collect through legal action Buyer assumes full responsibility for all materials purchased from Buyer agrees to be personally liable for all charges and individually guarantees payment of all charges promptly Buyer agrees to notify within 10 days in writing of receipt of monthly statement of any in billing Failure to so notify _ signifies total acceptance and responsibility for prompt payment in full of account If materials are ordered to be delivered to a construction job site, the buyer assumes liability for the materials at the time of delivery whether or not buyer's representative is on hand to acknowledge receipt of delivery Buyer agrees to pay standard delivery charges as billed Buyer agrees that no refund will be granted unless merchandise is returned within 30 days with invoice to store where purchases were made and in original sales condition Buyer agrees to supply with "Notice of Commencements", purchase orders, job numbers, job addresses, and a current list of employees permitted to order, pickup, and sign for merchandise reserves the right to send out "Notice to Owners" and file Liens on past due accounts and use any legal means available to force collection if necessary 94.Charge Back Application of Discount on Delayed Shipment Dear The shipment of the above referenced merchandise was delivered to my receiving department on While the original delivery date was set for I approved this later delivery in view of the problems that you were experiencing at that time Our check for the full amount of the invoice, less our 2% discount, was mailed to you on I am enclosing a copy of the statement I received today, which includes a charge back for that discount, taken in compliance with your terms I believe that the source of this error lies in the fact that the date on the invoice was not changed to reflect the delay in delivery I would appreciate receiving a corrected statement of my account Thank you for your cooperation in this matter 95.Collateral Decision, Request for Preparation of Loan Documents Dear It was a pleasure having the opportunity to meet with you yesterday to discuss the proposed loan on the After reviewing the alternatives you suggested, I believe that it would be best to collateralize this loan with (form of collateral) I am instructing my secretary to prepare a package consisting of all necessary documents and to mail them to your attention today I would be most appreciative if you would arrange to have the loan documents drawn as soon as possible I wish to thank you for your cooperation in this matter and am looking forward to the continuance of a long and mutually beneficial relationship between us 96.Collections Follow-Up on Release of Pending Order Dear As we discussed in our recent telephone conversation, I have released your "pending" order on our terms of net 30 days, with payment expected on or before 30 days from the date of the invoice I appreciate your candor and am looking forward to getting your account back on sure footing in the not too distant future 97.Collections Report on Current Status of Debt TO: FROM: WE REPORT AS FOLLOWS: 25 Just relocated at new address; -following A DEBTOR'S ATTITUDE: 26 Lives in remote district: Promises to pay later hard to contact personally Ignores requests 27 Debtor is a minor Trying Disputes claim for settlement Refuses to pay 28 Debtor judgment-proof; Claims account is paid recovery doubtful B DEBTOR'S FINANCIAL D ACTION RECOMMENDED Doing part time work 29 Voluntary collection not Working on commission possible Recommend suit Out of work Rechecking a) furnish copies of regularly itemized statements On relief indicating date, amount 10 Earnings exempt;no other of each payment attachable assets b) Original papers 11 Heavily in debt c) Counsel must have legal 12 Debtor ill and without identity of Creditor in funds order to proceed 13 In military service C CURRENT ACTIVITY INDICATE IF: 14 Trying for a compromise A corporation where? 15 Rechecking for assets to A partnership full justify legal action or names of all-ability to pay Individually owned-16 Debtor deceased;checking Full name of indiv.? for estate 17 Claims returned merchandise E ACCOUNT CLOSED: on _ 18 Suit filed; still pending 30 Skip cannot locate 19 Judgment obtained Attorney 31 No assets hopeless trying to execute Legal action not 20 Skip trying to locate recommended Can you help? 32 Per your request 21 Claims paid to you on 33 Subject refuses to _Please pay or compromise, confirm payment too small for suit 22 Claim in hands of our 34 Bankruptcy,no assets representative in debtor's 35 Outlawed Refuses to area We are requesting pay or compromise report 36 Deceased No estate 23 Just received a payment of Family won't assist $ _ 37 Exhausted all 24 We are making a final collection efforts effort for you Uncollectable 98.Commendation Gentlemen: You are to be commended for the manner in which you handled the unfortunate incident which led to removing ( Product Name ) from the market While the reports that I have read all indicated that there was no definite proof that the taking of ( Product Name ) may have resulted in her present condition, the fact that you acted so quickly shows that your first concern is with the health and well being of the public As a consumer, I would like to express my appreciation for your integrity and once again commend you for the fine manner in which you handled this incident 99.Commendation and Refusal of Request for Raise Dear This is to acknowledge your letter of (date) You are definitely to be commended for your progress during the past two months I believe, however, that your recent request for a raise is premature I would suggest that it would be more appropriate to discuss a salary increase after you have worked here for six months If you continue on the same path, I am certain that your timely request will be given careful consideration You are doing a fine job, keep up the good work! 100 Commercial Account Analysis Form ACCOUNT ANALYSIS ACCOUNT _ ADDRESS _ BUYER _ OTHER CONTACTS CALLING DAYS AND TIMES ANNUAL VOLUME EMPLOYS CREDIT LIMIT D&B HISTORICAL PURCHASES 19 _/$ _ 19 _/$ _ 19 _/$ 19 _/$ _ 19 _/$ _ 19 _/$ _ 19 _/$ COMPETITOR PROFILE AND PRESENCE IN ACCOUNT INVENTORY: _ PROBLEMS AND OPPORTUNITIES: _ STRATEGIC APPROACH: _ (còn nữa)