The procedure for determining the duties and skill requirements of a job and the kind of person who should be hired for it. Individual interviews with each employee • Group interviews with groups of employees who have the same job • Supervisor interviews with one or more supervisors who know the job Observation may be combined with interviewing Take complete notes Talk with the person being observed – explain what is happening and why Ask questions
CHAPTER JOB ANALYSIS Topic Job Analysis Learning objectives Understand the nature of job analysis, including what it is and how it’s used Use at least three methods of collecting job analysis information Know how to write a job description and job analysis Explain job analysis in a “jobless” world Topic Job Analysis REFERENCES Dessler G., Tan C.H., Human Resource Management - An Asian perspective, 2nd edition, Pearson, 2009 John MI, Human Resource Management, 11th edition, McGraw-Hill/Irwin, 2010 Dr Tran Kim Dung, Human Resource management, Statistic Publishing House., 2009 Topic Job Analysis Job Analysis – What is it and how is it used? The procedure for determining the duties and skill requirements of a job and the kind of person who should be hired for it Job descriptions Topic Job Analysis Job specifications Employees may be concerned because of – Resistance to change Possible changes to job duties Changes to pay Lack of trust of consequences The same job title may have different responsibilities and pay rates in different departments Topic Job Analysis Steps in Job Analysis • Decide how to use the information • Review relevant background information • Select representative positions • Conduct the analysis • Verify with the worker and supervisor • Develop a job description and job specification Topic Job Analysis What information you collect? Human requirements Work activities Skills Job context Information Topic Job Analysis Performance standards Collecting Job Analysis Information • Joint effort between HR, the worker and the supervisor Topic Job Analysis Information collected by HR specialists Skills • • • • • Sensing Communicating Deciding Writing Job demands – Lifting – Walking – Jumping jacks Topic Job Analysis Information collected by HR specialists Work activities • • • • • Cleaning Selling Teaching Painting How, why and when the activities are performed Topic Job Analysis Participant Diary • Time-consuming • Self-reporting • Remembering what was done earlier • Can use dictating machines and pagers Topic Job Analysis Writing Job Descriptions Job Identification Job Summary Relationships Responsibilities and Duties Standards of Performance Working Conditions and Physical Environment Topic Job Analysis Job Identification Title Fair Labor Standards Act (FLSA) Date Approvals Supervisor’s title Salary Grade level Topic Job Analysis Job Summary • General nature • Major functions or activities • Includes general statements Topic Job Analysis Relationships Statement for Human Resource Director Works with all department managers and executive management Vice President Employee Relations Works with employment agencies, Human Resource recruiters, Director union reps, state and Department Human Resource federal Secretary Clerk agencies, vendors Test Administrator Labor Relations Manager Topic Job Analysis Responsibilities and Duties • Examples – Establishes marketing goals to ensure share of market – Maintaining balanced and controlled inventories • Defines the limits of job holder’s authority – Purchasing authority – Discipline – Interviewing and hiring Topic Job Analysis Standards of Performance - Example Duty: Meeting Daily Production Schedule Work group produces no fewer than 426 units per working day Next workstation rejects no more than an average of 2% of units Weekly overtime does not exceed an average of 5% Topic Job Analysis Writing Job Specifications The specification should specify the person’s Skills on the job Knowledge of and for the job Length of experience for the job Attitude for the job Preferences Presentability Topic Job Analysis Job specification sample What does a job specification tell HR and the hiring manager? Find out about job specifications or job specs Topic Job Analysis Job Descriptions Vs Job Specification Topic Job Analysis Job Analysis in a “Jobless” World • From specialized to enlarged jobs • Why managers are “de-jobbing” their companies Topic Job Analysis Specialized to Enlarged Jobs • Job Enlargement = same-level activities • Job Rotation = moving from one job to another • Job Enrichment = redesigning to experience more responsibility, achievement, growth and recognition Topic Job Analysis Trends and De-Jobbing Rapid product and technological changes Global Changes Competition Demographics Topic Job Analysis Traditional Organization Chart President Chief Executive Officer Executive Assistant Vice President Sales Vice President Marketing Director Public Relations Vice President Human Resources Director East Region Director West Region Director Compensation and Benefits Manager Manager Manager Clerk Manager Manager Manager Administrator Vice President Operations Vice President Finance Director Training and Development Director Manufacturing Driector Audit and Accounting Manager Logistics Tax Plant Manager Finance Plant Manager Accounting Tech Writer Manager Manager Sr Trainer Manager Manager Sr Trainer Sales Sales Sales Sales Sales Topic Job Analysis Clerk Accounting Accounting Flatter Organizations Executive and Operations Team Technical Development Team Manufacturing Engineering Team People Systems Team Topic Job Analysis Finance Team Purchasing and Sales, Service and Suppllier Quality Marketing Team Team ... job specs Topic Job Analysis Job Descriptions Vs Job Specification Topic Job Analysis Job Analysis in a “Jobless” World • From specialized to enlarged jobs • Why managers are “de-jobbing” their... job analysis, including what it is and how it’s used Use at least three methods of collecting job analysis information Know how to write a job description and job analysis Explain job analysis. .. for the job Preferences Presentability Topic Job Analysis Job specification sample What does a job specification tell HR and the hiring manager? Find out about job specifications or job specs