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LIST OF FIGURES AND TABLES
1.1 Characteristics of Urban Wastewater
1.2 Overview of the Urban Wastewater Management System
1.3 Sub-processes of Wastewater Management System
1.4 Current situation of Urban Wastewater Management in Vietnam
2.2 International Benchmarking System in Water Industry
2.3 Process Benchmarking inWastewater Sector
3.1 Basis of Performance Indicators
3.2 The System of IWA-PIs for Wastewater Services
4.1 Approach of the Performance Assessment
4.2 Questionnaire of Wastewater Management System
4.3 Performance Indicators for Wastewater Management System
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