ACKNOWLEDGEMENT
Nguyen Thi Thanh Nga
TABLE OF CONTENTS
PART I: OVERVIEW OF THE COMPANY’S ORGANIZATION
1.1. Name and Address of Company
I practiced at Nghe An Tourism Joint-Stock Company – International travel center located at no Bong sen tower 39- Quang Trung Street- Vinh city- Nghe An province.
Abbreviation: Natour
Certificate No: 2900325639
Phone Number: (84-38). 3844692 – (84-38). 3835476
Fax: (84- 38) .3844825 – (84-38) .33843635
Email: ngheantour@.vnn.vn
Website: www.ngheantourism.net
1.2. Mission & Functions of Company
The company was established on July 15, 2005. It was granted a license to operate multiple functions business including: Domestic and international travel, transportation of domestic and international tourists, travel services business, office leasing and finance and purchasing food technology, personal and family belongings, metals, agricultural products.
It was the first company in NgheAn Central and Northern provinces licensed about international travel. During the operation and development of the company, the company’s function is "Travel business is leading mission-critical".
The company organized thousands of tours from Laos – Thailand for tourists to visit Vietnam and vice versa. The company organized many delegations of Ho Chi Minh City - Ha Noi - Thanh Hoa - Ha Tinh - Hai Phong - Nghe An arriving Laos and Thailand.
Up to now, travel operations of company always are effective in area. The company had good trained tour guides who are young, enthusiastic. They have professional skills. It helps the operation of the company develop. In recent years, travel operations of the company have reached good achievements. Annual revenue reached high growth rate, interest rate accounted for 60% of the market in Nghe An.
In addition, the company concentrated in improving the quality and effectiveness of other travel services such as hotel, restaurant and commercial business. They were Song Lam Hotel, Bong Sen Hotel and some other Departments.
1.3. Structure of Company
Executive relationship
Supervision relationship
Functional relationship
The Staffs:
General Director: Nguyen Duc Hien.
Chief Personnel officer: Nguyen Tien Thanh.
Director Centre for International Travel: Ta Khac Uyen
Deputy Director of international travel: Phan Dinh Nho.
Business Managers: Hoang Van Truong
Domestic tourism leader : Phan Thi Van Anh
Tourist heads overseas : Dao Van Ngoc
Marketing head : Ho Van Ta
Tour operator: Nguyen Thi Thuy Duong
Sales and Marketing: Tran Thi Huyen Trang
* GLP (Golden Lotus Plus) center:
Director: Dang Thanh Tam.
Domestic tourism leader: Nguyen Van Hien.
Market leader: Nguyen Xuan Tung.
Tour operator: Le Thi Tam
Sale- Marketing: Tran Thi Huyen Trang.
1.4. Summary of the duties and responsibilities performed by the intern of Company
PART II: PRACTICUM EXPERIENCES
2.1. What I have done
I took my internship at International Travel Center - Nghe An Tourism Company from February 17th, 2014 to April 14th, 2014. I worked in the Center of International Travel.
Firstly, in my internship process, I met Mr Ta Khac Uyen (the director of international travel centers) to know more information about the company where I took my internship. And then I was introduced to Mr. Hoang Van Truong (Business Managers of center) who guided me during my internship time. He guided me to know about how to work of this center.
INTERNATIONAL TRAVEL CENTER
2.2. New skills acquired and skills improved
2.3. Management techniques observed
2.4. Classroom skills employed
2.5. Problems encountered
I practiced at International Travel center- NgheAnTourism joint-stock Company. I met many difficulties in my internship period.
First of all, I had difficulties in lacking of new words about tourism, lacking of information about tourist sites. In fact, I had to use the dicnationary and search on the internet much to become a tour guide and sale- marketing in company. Besides, I also had to study much experience from my boss and other tour guides in this company.
Secondly, I hadn’t many opportunities to work because the time for my internship was short. As we known, to become a good tour guide, sale- marketing or secretary we need a lot of experience
Finally, I had to work in a complex group. It was very difficult for me to understand each department, and employee’s works in the company, a reasonable time for each person in the group.
2.6. Lesson learned
PART III: CONCLUSION
PART IV: RECOMMENDATIONS
Moreover, department of foreign languages should be more widen in teaching translation and interpreting by the way having more chances for students to practice with the foreigners living in Vinh city. It will help students have good communication environment and be more confident.