Slide đại cương về lãnh đạo trong tổ chức chapter 5 communication, coaching and conflict skills

LEADERSHIP: ng c om Theory, Application, Skill Development co 2d Edition ng th an Robert N Lussier and Christopher F Achua du o This presentation edited and enhanced by: cu u George W Crawford Asst Prof of Mgmt Clayton College & State University Morrow, GA 30260 georgecrawford@mail.clayton.edu Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-1 https://fb.com/tailieudientucntt co ng c om Chapter cu u du o ng th an Communication, Coaching, and Conflict Skills Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-2 https://fb.com/tailieudientucntt .c om Chapter Learning Outcomes cu u du o ng th an co ng • Oral message sending process • Three parts of message receiving process • Paraphrasing • Feedback • Coaching model • Management conflict styles ã Conflict resolution model Copyright â2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-3 https://fb.com/tailieudientucntt .c om cu u du o ng th an co ng What is Communication? Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-4 https://fb.com/tailieudientucntt .c om What is Communication? cu u du o ng th an co ng • Communication is the process of conveying information and meaning • Effective communication involves the ability to transmit and receive information with a high probability that the intended message is passed from sender to receiver Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-5 https://fb.com/tailieudientucntt .c om What is Communication? cu u du o ng th an co ng • The sharing of information between individual or groups to reach a common understanding in order to accomplish organizational goals and objectives Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-6 https://fb.com/tailieudientucntt cu u du o ng th an co ng c om Is Communication an Important Leadership Skill? Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-7 https://fb.com/tailieudientucntt .c om Is Communication an Important Leadership Skill? cu u du o ng th an co ng • Effective leaders are effective communicators • Organizations with effective communications systems are more likely to be successful • An important part of a manager’s job is to give instructions Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-8 https://fb.com/tailieudientucntt cu u du o ng th an co ng c om When you want to send a message, what is the first step you should take? Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-9 https://fb.com/tailieudientucntt ng th an co ng c om When you want to send a message, what is the first, very important, step you should take? cu u du o Plan the Message Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-10 https://fb.com/tailieudientucntt What is a Arbitrator? cu u du o ng th an co ng c om • A neutral third party who makes a binding decision to resolve a conflict • May compromise • May choose one side or the other • A growing profession – Top group: The Federal Mediation and Conciliation Agency Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-58 https://fb.com/tailieudientucntt .c om Discussion Question cu u du o ng th an co ng What should be included in your plan to send a message? Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-59 https://fb.com/tailieudientucntt .c om Discussion Question O U T L IN E cu u du o ng th an co ng What are the three parts of a written outline? P a rt O n e P a rt T w o Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com P a rt T h re e 5-60 https://fb.com/tailieudientucntt .c om Discussion Question cu u du o ng th an co ng As an average, how many words should a sentence have, and how many sentences should there be in a paragraph? Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-61 https://fb.com/tailieudientucntt .c om Discussion Question cu u du o ng th an co ng Which personality traits are associated with being close to feedback? Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-62 https://fb.com/tailieudientucntt .c om Discussion Question cu u du o ng th an co ng What are the four guidelines to getting feedback on messages? Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-63 https://fb.com/tailieudientucntt .c om Discussion Question cu u du o ng th an co ng What is 360-degree feedback and are many organizations using it? Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-64 https://fb.com/tailieudientucntt .c om Discussion Question cu u du o ng th an co ng Should a supportive working relationship be a true friendship? Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-65 https://fb.com/tailieudientucntt .c om Discussion Question cu u du o ng th an co ng Why doesn’t criticism work? Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-66 https://fb.com/tailieudientucntt Discussion Question cu u du o ng th an co ng c om Are all managers mentors? Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-67 https://fb.com/tailieudientucntt .c om Discussion Question 10 cu u du o ng th an co ng How you know when you are in a conflict? Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-68 https://fb.com/tailieudientucntt .c om Discussion Question 11 cu u du o ng th an co ng What is the difference between functional and dysfunctional conflict, and how does each affect performance? Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-69 https://fb.com/tailieudientucntt .c om Discussion Question 12 ng What is meant by cu u du o ng th an co maintaining ownership of the problem? Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-70 https://fb.com/tailieudientucntt .c om Discussion Question 13 cu u du o ng th an co ng How is the BCF model used? Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-71 https://fb.com/tailieudientucntt .c om Discussion Question 14 cu u du o ng th an co ng What is the difference between a mediator and an arbitrator? Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5-72 https://fb.com/tailieudientucntt ... ng c om Chapter cu u du o ng th an Communication, Coaching, and Conflict Skills Copyright ©2004 by South-Western, a division of Thomson Learning All rights reserved CuuDuongThanCong.com 5- 2 https://fb.com/tailieudientucntt... CuuDuongThanCong.com 5- 32 https://fb.com/tailieudientucntt .c om Avoid Blame and Embarrassment Focus on Behavior Not the Person ng Develop Supportive Working Relationship Give Praise and Recognition Coaching. .. reserved CuuDuongThanCong.com 5- 41 https://fb.com/tailieudientucntt ng co cu u du o ng th an A conflict exists whenever people are in disagreement and opposition c om What is Conflict? Copyright ©2004