Giải quyết khiếu nại phân công nhiệm vụ của hiệu trưởng đối với giáo viên trường tiểu học

Jb-alakg1.1.5-ialtal-,11%Le IstfttgLOL0112S1 LgEM &WW1 gratignOM BO GIAO WC VA DAO TAO G CAN BO QUAN Lt CIAO ERJC MANN Pith HO oil 1r An TIEU LU3N CUOI KHOA LOP DOI WONG NGH1EP VV CQNG TAC VIEN THANH TRA GIRO DIJC TAI LAM DONG GIAI QUYET ICHIEU NAI PHAN CONG NHItM VU CUA HItU TRU'ONG 1101 VO1 CO GIAO NGUYEN THI V O TRCONG TIEU HOC A Ho Iva ten: Ha Thi Kim: MOng Don vi: Trträng Tieu hoc Nguyen Trai - Huy'n Di Linh Lam Ding, thAng am 2018 1:5 ,2r* 011 inigarrapialTiolrianN MUC LI)C LöI NOI DAU Trang PHAN I MO TA TINH HUONG Trang PHAN H PHAN TICH VA GIAI THIGH TINH HUONG Phan tich nguyén nhan va hau qua Trang 1.1 Phan tich dien bin Trang 1.2 Nguyen nhan Trang 1.3 Hau qua Trang Xac dinh muc tieu giai quyet tinh Trang Xdy dung va lua chart phuang an gidi guy& tinh Trang 3.1 Xay dung phucmg an gidi guy& tinh hu rt ang Trang 3.1.1 Phucmg an Trang 3.1.2 Phuang an Trang 3.1.3 Phuang an Trang 3.2 Liza than phuang an tei uu de giai quyet tinh hurang Trang 10 Lap ke hoach to chiIc thgc hien phuong an ; Trang 12 4.1 Burk Trang 12 4.2 III& Trang 13 4.3 &sac Trang 16 PHAN HI KET LUAN VA KIEN NGHI Trang 16 LOI NOI DAM Thuc hien Nghi quyet se 29 ve del mei can ban, town dien gido duc va ddo tao, dap img yeu eau ding nghiep Ma, hien dai Ma dieu kien kinh to thi twang dinh huemg xa." hOi chit nghia va hoi nhap quec te, nhang nam gan day, ngenh Gide dm da va dang no lut thuc hien dOng bo nhieu gidi phdp d6i mei to dei mei mix tiéu gide due cho den dei mei each day va hoc Trong do, phdi Ice den viec d6i meri manh me co the pan lyr Day Id khau quan cong cuOc cai each gide duc nham khOng ngimg nang cao chat luong va hieu qua gide duc Trong nhiing nam gAn day, nganh gido due da thuc hien giao quyen to chit, to chiu trâch nhiem cho the co: ser gido due, ciao tao Nha nuerc tang cuemg ding tac gidm sat, tra, kiem tra viec thuc hien the quy dinh cua phdp luOt, cua cac chti the hoat dOng gido duc Trong dieu kien day math phan cap quAn li, giao quyen to chit cho cac co se gido due, da p tao thi cong the giam sat, tra, kiem tra phdi dugc tang cuemg Tic tank den nay, hog do, ng tra gidi guy& khieu nai, t6 cao la, chirc nang khOng the thiau quail 1)2 nha mac nham dam bdo hieu luc, hieu qua cua cong tac quail ly Trong bdi tieu luan tOi chi de cap tai chnc nang gidi quyet khieu nai cna co quan quan brr gido difc vLuat khieu nai dugc Quac hOi nu& COng hoa )(a hoi chit nghia Viet Nam khea XIII, kST hop thir thOng qua ngdy 11 thang 11 nam 2011 dd giai thich: Khieu nai Id viec ding dan, ca quan, to chirc Mac can bO, ding chirc theo fix Ltht quy dinh, de nghi co quan, to chirc, ca nhan co tham quyen xem xet lai quy& dinh hAnh chinh, hanh vi hAnh chinh cita co quan hanh chinh nha nuee, cua nguei co tham quyen co quan hanh chinh nhA nuerc hoc quyet dinh Ic}2 luat can b0, ding chat CO can cu' cho rang guy& dinh hoac hanh vi IA trai phap luat, xam pham quyen, lei ich hop phap cua minh Nhu vay, Khieu nai la mot nhung quyen co ban dia ding dan dugc ghi than Hien phdp, no la phucrng tien d'é ding dan sir dung bão ve lei ich ciia minh, dia NhA lured Luat khieu nai dai da the hien it quan diem, during 16i cila Dang ve xay dung mot Nha ntrec cua dan, dan, vi dan, phat huy quyen lam chit cUa nhan dan, dap Ung dai hai birc )(ix cua thgc tin cong tac giai quyat khiau nai hian Tuy nhian, thai gian gan day, tinh hinh don thu phdn anh, khiau nai, to cao dang din kha nhiau, co nai rat Oft tap.Tir thuc flan cong tac, toi xin chon tinh "Giai quyet khieu nai phfin cong nhiem vu cfia Hieu trtthng doi vfri co &do Nguyen Thi V o' trufrng tieu hoc A" de' lam tieu luOn cu& khoa lam beli duiing nghiap vu cong vien tra tai tinh Lam DOng Day Id mot tinh huOng cu the giai quyat khiau nai tai mot truerng tiau hoc giap cho ban than nam, sir dung van ban, ran ki nang xir 19 tinh cong tac quán 19 Sau khaa hoc nay, ban than tOi da co them mot so kin thirc co ban va cong tac tra, kiam tra, giai quyat khiau nai, t6 cao nganh giao due Co them mot so ki nang quan 19 thiri gian, 116' so, ki nang viat bao cao, thu thAp \id xir IY thOng tin, Day Id nhang kian thirc, ki nang co ding thiat thirc vai cong tac hian tai dm ban than Ban than toi vO ding cam an qu9 they co cua Truang Can bO van 19 ;Oa° dye phO HO Chi Minh dal nhiat tinh truyan dat nhiing kin thirc va ki nang cho chimg toi suOt kho' a hoc Xin kinh giri tai qu9 they co lei chdo vaii !Ong biat on sau sac nhat Lam Dang, thang nam 2018 Ngthai vie't Ha Thi Kim MOng PHAN I MO TA TINH HUONG I Hoar' cánh db'i ciia tinh Nam hoc 2016 - 2017 TruOng tieu hoc A co gido vien day mein Am nhac, den nam 2017 - 2018, met gido vien xin chuyen cOng tac Cling nam h9c nay, trueyng A giam melt lop Do ve se Ruing gido vien chung town trueyng nam hoc IA vim du kheing can thuyén chuyen hoc cat hap deng gido vien Cling vi voi so luting gido vien vim du nhu tren nen se co mot gido yien day tieu hoc phdi day mein Am nhac Thang nam 2017, ba Tran Thi T mai dugc chuyen ye truemg lam hieu truang dal phan cong bd Nguyen Thi V sinh nam 1966 giang day mein Am nhac thay cho gido vien da chuyen di, ba V la gide) vien nhieu nam lien truck &roc phan cong chu nhiem va giang day cac lOp o tieu hoc Aid khoang hai muai nam khOng phai day b8 mein (do tnremg lam co gido vien chuyen phu trâch) Bd V co hai bang chuyen mein IA Trung hoc six pham (he chinh quy) mai tuyen dung va bang Cu nhan Cao dang nganh Gido duc Tieu hoc (Vn — Nhac) (he chuyén tu) va hien da dugc chuyen ngach va huemg lucmg Cao (fang N.7 MO to tinh hutmg Ngay 07 thang nam 2017, phOng GD&DT huyen DL nhan dugc don khieu nai cua bA Nguyen Thi V sinh nam 1966 gido vien cua truOng tieu hoc A huyen DL tinh Lam Deng BA V khieu nai Quyet dinh se 01/QD-THA ngdy 15 thang nam 2017 ve phan cOng nhiem vu nam hoc 2017 - 2018 cilia TrAn Thi T, Hieu truOng trueyng tieu hoc A Dan khieu nai cilia ba V gin den truemg phOng GD&DT A co nen dung tom tat nhu sau: Ba Nguyen Thi V Id gido vien day nhieu nam a trueng, del thong phdi IA giao vien xuAt sac nhimg luen co gAng hodn nhiem vu va tay nghe cac nam luen duot xep tit loai kith tr6 len BA V khOng deng y v6i viec phan cong phdi day mon Am nhac va dua nhang 19 sau: Nha trueng thieu gido vien day Am nhac nhung Hieu truing nha trueng lai khOng tuyen dung la khOng hop 19; BA V da lem tuoi, co tham nien day tieu hoc nhik nam, nhieu Warn bd khOng day mOn Am nhac, nha trueng co nhieu gido vien trê m6i hop dOng co the to bOi duOng them de day mOn nhu vay viec phan cong barday mon Am nhac khOng cong bang BA V da lam don khieu nai Quyet dinh se 01/QD-THA ngdy 15 thang nam 2017 cna Hieu a-tieing truing tieu hoc A vii 'lei dung: Phan cong nhiem vu da dam bdo tinh khach quan, cong bang chua? Phan cong nhiem vu cid hop tinh, hop li chua? NgAy 22 thang nam 2017, Hieu truing truemg tieu hoc A da cong van se 02/ CV-THA tra lei khieu nai cua bA V Trong do, khang dinh viec phan cong nhiem vu tai Quyet dinh 01/ QD-THA ngdy 15 thang nam 2017 la " hodn town &mg quy dinh va da dam bao co 19, co tinh" Deng thei, bA Tran Thi T, truing truOng tieu hoc A nhan manh: Ba V dUng 19 co nhieu tuei de tit eh& nhan nhiem vu mei la thieu tinh than trach nhiem ding tac - Viec khOng tuyen them gido vien mei day Am nhac la viec lam co tinh, co 19 vi hop deng them gido vien Am nhac, bat buec phial cat hop cleng met gido vien truêrng KhOng deng 9, ba V tip tuc khieu nai Quyet dinh 01/QD-THA ngAy 15 thang nam 2017 ctla Hieu truang trueng tieu hoc A den phOng Gido duc va Dao tao vOi cling nei dung nhu khieu nai Ian PHAN II PHAN TiCH VA GIAI THiCH TINH HUONG Phfin tich nguyen nhfin ve het u qua cua tinh hu6ng 1.1 Phfin tich dien bien tinh hu6ng Qua tim hieu mot s6 can bA, giao vien va nhan vien nhA tru6ng cho biet: Be V Id giao vien day tru&ng lau nam, ba da timg tham gia va dat giao vien day giOi mot s6 nam th6i ki dau day hoc Le mot nhang giao vien lOn tuOi tnxOng, viec ling dung cong nghe, dOi m&i day hoc khOng dugc nhay ben nhung ba luen co gAng hodn thAnh nhiem vu, khOng de nhAc nher NgAy 15 thang Warn 2016, Hieu trueeng truemg tieu hoc A quyet dinh phan cong nhiem vu Warn hoc 2016 - 2017 Trong do, ba V dugc phan cong day mon Am nhac Ba mu6n dugc phan cong nhu cac nam truOc cong viec soan giang thuan lgi, day Am nhac phi hat, mita trutc hoc sinh theo ba to phai thay dAi nhieu, ba sq bi hoc sinh so sanh \fed giao vien day Am nhac lai khac cna tru&ng Theo ba V, ba T phan cong ba day nhu vay Id khOng thau tinh dat 1Y, khOng phu hap v61 chuyén mon cilia be 1.2 Nguyen nhfin an den tinh hueng: Viec be V khieu nai quyet dinh tit cua Hieu truemg true:mg tieu hoc A IA vi birc x6c, chug tam phut, khau phut gAm co cac nguyen nhan sau: Thu nhat, to tru6c den nay, cac Hieu truemg cu cua truerng tieu hoc A lam viec co phan uu cho be V be Id giao vien giang day Mu clam, song h6a d6ng va luOn co gAng viec thuc hien nhiem vu BA V lern tu6i, dugc phan cOng day nhieu nam mot lop nen tam ly ngai thay dAi le rat lan Nay Hieu truOng T mOi ve lai pilau cong ba day mon Am nhac mot mOn hoc dOi hOi nhieu hoat dAng ye Id Wang bg mOn thi be T nen lam cong tac to tuemg truck de be V hieu dugc tam y caa Hieu truang phan cong cong tac Neu bA V khOng dAng Y, be T giei thich cho be hieu Do truing thieu giao vien Am nhac ma be V tai co bang cap phit hop, co nhieu kinh nghiem giang day Neu hop dAng them mot giao vien Am nhac thi bat buAc phai cat gidm mot gido vien Cac giao vien da tham gia giang day tai trutng deu co mong muon dugc on dinh cOng tac Viec xet chon de cat giam giao vien se gay tam IY bat an, hoang mang dAi ngu nhat le tinh hinh thira giao vien hien Cac gide vien trugng cling co nhieu gan b6, cong hien v6i nhe truemg Viec be V phdi thay dAi nhiem vu lau van thuc hien co nhieu khO khan nhung khOng phai 't khOng thtrc hien dugc vi ba da dugc dao tao chuyen man Nha tnremg se co ke hoach cu the tao dieu kien cho ba dugc bei dueing, du gi g gido vien chuyen Am nhac de ba thtrc hien va hodn nhiem vu day hoc cilta minh Dieu lam cho V cam thay minh dugc ton va minh da ho trg nha truemg tinh hinh hien tai va cOn ginp dugc dugc ngueri khdc, neu cao tinh than tucmg than twang di nha truerng thi co le ba V se khOng co hanh vi khieu nai nhu tren Thir hai, ba V la gido vien day lau nam trugng ba nen it nhieu da co nhieu cong hien cho nha tru gng, nhung ba V co to twang "i lai", "sang lau lao tang", chi mu6n thuan lgi, de clang cho minh, luang phdi theo tang cap cOn lam viec chi can thuan theo kinh nghiem, thOi quen, cOn moi ngtr gi thi "Ai xui nguen chiu" Chinh vi vay, ba m gi cho rang Hieu truemg T pit cong nhu vay la khOng cong bAng Ba cOn cho fang Hieu truemg T "vat chanh b6 vg" ba da lem tuai kh6ng dugc cOn co the cong hien nhu nhung gido vien tre khdc Thir ba, cong doan co sä tnrgng tieu hoc A chua lam Mt chirc nang, nhiem vu cua minh Khi W V khOng deng y v gi quy& dinh cua Hieu true:mg va da co don khieu nai den Hieu trugng thi cong doan nhd trugng da lam gi ? Dung ra, luc cong doan nha tru gng can phdi gap g g' ba V trao dal, lAng nghe tarp to tinh cam dm ba V de ba V hieu van de Deng then phat tham mini v gi Hieu truemg mac du gilt nguyen quyet dinh nhung can dai thoai tryc tiep vai ba V de giat thich cho ba V, ghap ba thau hieu van de 1.3 I-14u qua cua tinh huOng Tir viec khieu nai Ian ctia ba V gin den PhOng Ciao dye va Daa tact, chirng t6 N V khOng phyc quyet dinh pi& cong nhiem vu cUa ba T cling nhu cong tac quan ly cua ba T a tru gng Nhu vay, neu khOng xir ly tot va xir 1Y dirt diem se clan den cac hau qua sau: Do khOng phyc quyet dinh cua hieu truang nen nhiem vu dugc phan 9Ong tiep theo cua Hieu trudng V se khOng chap hanh hoac neu co thi se lam cho co, qua loa, chieu le, khOng hieu qua BA V se- khOng tich cac tham gia cac phong tit cua nha truemg, tham chi co the dem pha lam nhut chi phAn dau cua mot se) giao vien khac ChAt giang day cilia ba V se bi anh hutng, lam thiet thOi den hoc sinh Mai quan he Oita ba V v6i nhCtng co giao dAc biet la co giao tre se khOng tot, tir dan den mat down ket nai 130 nha truemg LOng tin ve nang lac quan ly cilia Hieu trutng mei cilia giao vien trugng se bi anh huOng Ign Tir nhitng nguyen nhán va hau qua cua tinh huang neu tren, viec tim cac gidi phap de giAi guy& van de xir ly tinh tinh huang tren IA vO cling quan Mc dinh muc tiëu cua giii quyet tinh huOng Bac Ha da timg nOi "Doan ket, doan ket, dai doan kat Thanh cong, thenh cong, dai cong" Thuc to da chUng minh o nu co doan ket, dO moi ngueri se chung sac, chung lOng, cling co gAng hoan thAnh tat nhiem Vu de Trong mat tap the co tinh trang khieu nai ve quyét dinh dm hien trugng chung to nal bq co van de Do vay, gidi guy& tinh khieu nai cua bA V can phai hugng den muc ti'eu sau: Quy trinh, rtai dung giai guy& khieu nai phai dugc that hien theo quy dinh cua phap luat va cac quy dinh cua nganh Cu th6: Lu;at khik nai 02/2011/QH13 cua Quac hal LuAt vien chirc so: 58/2010/QH12 Dieu le trugng Tieu hoc Dam bac) khach quan, cong bang, cong khai, dan chu va kip tiled Dam bao ki cuemg, ne nep cua nha triremg, neu quyet dinh cilia Hien trirOng dua da dam bdo dung cac quy dinh cua phap luAt, cua nganh Qua' viec xlr IY cling IA mat bu gc dei cho dai ngiii can bO, giao vien va nhan vien nha trugng nOi rieng va can bO, giao vien va nhan vien cua nganh not chung thAy dugc tinh nghiem minh viec chAp hanh luAt phap va cac quy dinh nganh, tix to nhin nhan, to danh gid lai cong viec cilia ban than de co sv dieu chinh, b6 sung cho pha hop Ben canh do, gidi quyet tinh huang ciang can chit y "trong cai 1Y, co cal tinh" Mat mat lam cho can ba, gide vien, nhan vien thay dugc tinh dan ;chit, nghiém tut moi hoat dang cua nha trizOng Co ke hoach day manh cling tac dan chu cac hoat dOng cua nhâtruang Mat khac, gifip cho ba V thay dugc qua trinh giang day lau dai, nhung no luc hoan nhiem vu cua W V ld rat Bang tran Tuy nhién, khang vi quyen lgi cua minh ma lam mat di quyen lgi cua nguti khac, cfia dang nghiep twang My thing va itra chon phtrung an gidi quyet tinh hiding 3.1 My dtyng phiro'ng an de gifii quyet tinh fluting Ve co sO phdp ly de giai guy& tinh huang khieu nai gen can Oa vao cac van ban: Luat Khieu nai, Luat Vien chat, Luat Ciao duc, cac nghi dinh, *rig tu, hal:511g clan lien quan den cac Luat tren Th'Ong tu so 41/2010/TT-BGDDT 30 thang 12 ndm 2010 dm BO truth-1g Bi) Ciao doe va Dna tao Trail quan diem chi dao ctia tithing ph6ng Ciao duc va DAD tao la phdi giai quyet dung luat, dam bac, chinh xac, khach quan, dang th6i phdi than tinh dat ly Do do, xin de xuat mat so phuong an sau: 3.1.1 Phirung an 1: Dung y vOi quy6t dinh cua Hieu tru gng truang tieu hoc A va thong bdo tra led ba V viec khieu nai cua ba V la khang dung Quyet dinh phan cOng nhiem vu cua Hieu truOng T la hoar) toan thing quy dinh Theo quy dinh tai muc Dieu 17 Luat Vien chirc thi vien chirc co nghia vu chap hanh sg phan cOng cang tac ciAa nguOi co tham quyen diem: \Teri cach gidi quyét nhu vay se de cao tinh nghiem minh cOng tac qudn ly, dac biet la quy the tap trung dan chä Hieu true:mg co quyen phan ding nhiem vu cho cac vien hai (tang dung quy dinh Cac thenh vier' dugc Hieu trudng phan cOng dUng chuyén man thi phal chap hanh Nhuvc diem: Xi:r ly theo phuong an co the hop lY nhung khong hop tinh Bed xfr ly mat tinh huang (wan ly hanh chinh na p ding kh8ng nevi chi can ca vao cac van ban quy dinh cda phdp Au@ ma can cir vao tang hoan canh cu the" Mac dit phan ding nhiem vv cua Hieu truang Id dung quy dinh nhung hoan canh cua ba V ding can luu y quan tam Neu gidi quyet theo phuong an nay, ba V van khOng " tam phvc, khan phvc" va se den clan tinh trang don thu keo del va gdi di nhiau not dnh huemg den uy tin dia truang, nganh 3.1.2 Muffin an 2: Yeu eau Hieu truang T thay dOi quyet dinh bet tri ba V day hoc nhu cac nem truck Liu diem: Mr 19 theo phuong an Id da gidi quyet dugc yen can cua ba V vi ba mong mu6n khOng can phal no lac nhiau hoan nhiem vv Nhing diem: Neu giai quyet theo phuong an van chua giai quy6t duqc tri6t de viec khiau nai ctia ba V va lam van de toi nen phdc tap Vi ba V khiau nai viec Hieu truang khOng tuyan them gide:, vien Am nhac mai den den phdi cat hop dOng mot gido vien khac Hoac lua than mot gide vien khac day chuyen Am nhac ma khOng can thiat phdi quan tam den bang cap, cac gido vier' khdc n6'u duot phan cling day bet man se co co sa d6 so sanh, phan bi hoac lay lam co so de that hien khiau nai inept Ian nua va viec phan gong nhiem va cua Hieu truang Met van de khac nira Id Hieu truang xem nhu ding nhan viec hining luang cua ba V theo (Tao tao nhung khOng nhat thiat phdi lam viec theo deo tao la hyp 19 3.1.3 Phirang an 3: Mai hieu truang T va be V hop to chdc dOi thoai boa giai Hieu Truang T gial thich cho ba V 19 phan cOng nhiem vu nhu guy& dinh DOng tiled phan tick cho ba V they dine yen cAn ctia ba la khOng theta clang tinh hinh hien tai Hieu truang T ding nen nhan thiau slat qua trinh phan tong nhiem vu da khOng tim hieu Id näng Luc gido vien, chua nen nhung gidi phdp ma 'kid() vien se duqc boi &fang, 116 tro de that hien nhiem vu Viec thuc hien nhiem vu mai nam hoc la hoan town hgp 19 vi In V dugc phan cling viec dung van bang cap ba duot deo tao va ché dO ma ba duqc huamg Trong xir 19 khieu nai !An dAu de" k_hOng gidi thich re- rang cho ba hieu ma ming vOi tra 1M bang van ban cho ba V, cling khOng not r8 viec se dugc to van, huOng clan, h8 try chuyen mon ctia nha truang, tao niem tin cho viec ba se thuc hien va hoar' duot nhiem vu clan den viec ba V birc xUc gin don khieu nai Ian Dai dien ctia PhOng Gido duc va Dao tao Oat bieu mang tinh hop tinh hop ly, ly co tinh Tin dO thuyet phuc ba V rut don khieu nai U 'u diem: Xu ly theo phuang an viva dam bdo cac yeti eau cua phap luat quy dinh vim thE hien duqc six ton d61 vai nguai lao &Ong Baci xet ve ly thi viec Hieu truang T phan cOng nhiem vu nhu vay la 'loan toan dung nhung xet ve tinh thi yeu cau cua ba V cling khOng han Id khOng co co set Khi phan tich cho ba V thAy dugc Quyet dinh phan cOng cua Hieu truing la dung quy dinh va a CO ly, co tinh ding thin de cho ba V thay &roc trich nhiem cua nha truang viec bOi duang, h8 try gido vien ye chuyen mon bd co du to tin thuc hien nhiem vu Nhtrtyc diem: Xi:x ly theo phucmg an nay, co the phai to chirc nhieu tan dai thoai va se phdi buy (Ring them cac doan the nhu ding doan, nu ding va dac biet them ca ca gido vién day chuyen Am nhac, cac phi hieu truang truc tiep lam cOng tac chuyén mon de co V da hieu van a va thing Y nhan nhiem vu 3.2 bra chin phtrung an tai tru de giai quyet tinh Nha twang va cac boat ding gide duc la mot he th6ng co to chirc cao Trong he that-1g do, cac thenh to co mei quan he chat the vai nhau, cling van Ong va tac ding qua lai nham huOng den muc tieu cua tirng ca nhan va ca thong dei hOi vai tre dieu khien cim he quan li phdi lam cho he thong phat trien ;r Hoat ding dm he guar) li ye thuc chat la nhang tac ding co tinh he thOng den boat ding ctla cac vién nham lam cho toan he th6ng van hanh theo thing duang 16i, quan diem &la Deng va thut hien dirge muc tieu gido duc de TO chat lao ding six pham co dac thu riéng vi dO co cac mOi quan he nhan cach chi ph6i manh me Mat khac, tac &Ong den to chirc su phamtruang hoc khOng chi Id nhong tac ding tin not bO den N thong ma cac yeti to ben ngodi m'Oi truang cling ânh hiking den to chirc, nhang tac Ong teen yeu cau cac nha quan li gido duc in truang hoc phdi dat boat ding cua to chin minh mei truemg xa hei va ngodi viec quan tam den cac to ben thiOng dugc be qua cac yeti t6 ben ngoai Dieu coy nghia thuc hien cac chirc nang quart li, lanh dao phdi co tam nhin bao gnat va chi tiet ve todn be he thong va mOi bin:mg xung quanh "Ba tri, sir dung can be la sap 'cep cho dap ang dugc yeu cAu cua nhiem vu chinh tri veri khd nang, hoan canh can 14, tao dieu kien cho ngugi can be lam trOn trach nhiem dtrgc giao" (Vu to chat can be- Be Gido duc) Phan cong nhiem vu cho gido vien that chat la cOng tac t6 chirc va cong tac can be Khi phan c8ng giang day cho gido vien, lanh dao can nam dugc nhang diem manh, diem yeti, sa tru gng, hodn canh, nhu cau cua tang gido.yien sir dung ho, tao niem tin nghe nghiep, su on dinh (den muc co the) cuoc sang, tao dieu kien de gido vien co gang the hien minh tap the su pham Lam su phan ding phdi lay su yang yang caa gido vien lan tuai bu cho su kheng virng yang ctia gido vien trê, lAy su nhiet tinh caa dOi nga tre lam do, ng lac hoc h6i nam bat cai mai caa doi nga lan tu6i va lay lam ca hei de thoat li bat nhang cai di, lac hall, tier) can cai mai, tién ben; tan dung t6i da diem manh va thai co dang thiri nhan thirc re cac cac thach that Tinh hinh dei nga gido vien hien nay, chAt lugng ve chuyén men nghiep vu khOng dang deu, vi vay lanh dao can can nhac ki tang phan cOng giang day cho igido vien Day la met viec quan co tinh nhay cam nhAt vac, dau nam hoc cung nhu ca nam, no thu but su cha y cua lanh dao, gido vien, hoc sinh va phu huynh Phan cong six dung dung de mang lai ket qua to ion Ngugc lai se Oat sinh nhieu van de phirc tap ve to Wang, tinh cam va se anh huOmg khOng tat den cac mat boat d'eng caa nha trugng De viec phan cOng nhiem vu cho gido vien co hieu qua, phdi watt phat to yeu cAu cua viec giâng day va &at quyen lgi hoc tap ciia hoc sinh len tren het Ben canh do, phan cong gido vien cung can phdi vi su tien b6 cilia ca tap the su pham, tao dieu kien de ngued di truck ruck ngueri di sau, ngued chug co kinh nghiem co co hei hoc hei, ngtrgi gi gi kern cap nguiri yeti Deng thai chn y dimg mirc den khd nang tiep thu kien that dm hoc sinh bang each khOng ngimg cai den phuong phdp giang day phii hop vai trinh hoc sinh, phii hop vai tinh hinh thgc to cua truang, tit nang cao chAt Ithung giang day LAnh dan nha truang ceng can nAm virng ding tac phan cong phdi di dOi vai cong the bei dueng chuyen men, nghiep vu nhAm nang cao nang lgc giang day cith doi nge gido vien Sau phan tich uu diem va nhuot diem cith moi phuong an, can cd vat cat guy dinh cua phdp luat va cac quy dinh cith nganh, xet tinh hinh thgc to thi giai guy& theo phuung an 3: Men hieu truing T va ba V hop to chirc dei thoai hoa giai Hieu Twang T gidi thich cho ba V 19 phan cong nhiem \fp nhu quyet dinh Deng then phan tich cho ba V thAy dirge yéu cat' cUa ba V la khOng hop 19 dieu kien cua nha truang hien tai Hoat ding cUa met tap the, met co quan, met nha twang muen cong deu can su chung thy, gip sirc ctia tat ca moi ngtrai Moi nguti lam viec can phdi co tam the sdn sang thay dei, san sang doi mOi de thich Ung duot vai cong viec Hieu truing cling nen de ba V biet nhtmg khan cUa nha truang cling nhu nhiing giai phdp cUa nha twang phan cong nhiem vu cho timg vien de tit d6 ba V cam ithAy vinh dg nhan nhiem vu, chit khOng phdi Id "vat chanh bo vO" nhu ba nghi Hieu truang T cling nen nhan thieu sot qua trinh phan cong nhiem vu dä khOng tim hieu ki nth-1g Igc cua gido vien twang Trong xir 19 khieu nai Ian dau da khOng giai thich re rang cho ba V hieu ma nOng vii nen dal tra lai bang van ban cho ba V, clan den viec ba Vic xfic giti don khieu nai lan TO thuyet phyc ba V rut don khieu nai Day la giai phap phii hop nhAt, dam bdo hop 19, hop tinh 1_, 4a p ke hoach t6 chtic thvc hien phtmeng an d'A dutyc Iva chip 4.1 Birerc 1: Thy IY, chuAn bi xic minh not dung khieu nai 4.1.1 Thy 1Y, giai quyet khieu nai ThOng bao viec thy 19 gidi guy& khieu nai thuc hien theo MAu se‘ 01-KN cua ThOng to se 07/2013/TT-TTCP 4.1.2 Kiem tra lai quyet dinh hAnh chinh N khieu nai Nei dung kiem tra lai bao gem: Can cu phap 19 ban hanh quy& dinh phan cong nhiem vu nam hoc cila Hieu truang truang tieu hoc A Tham quyen ban berth quy& dinh phan cong nhiem vu nam hoc cilia Hieu truang truang tieu hoc A NOi dung cila quyet dinh phan cong nhiem vu nam hoc elm Hieu tnrang truang tieu hoc A Trinh tit, thu tae ban hanh, the thdc \fa kyr thuat trinh bay guy& dinh 4.1.3 Quyet dinh viec giao nhiem vu xac minh not dung khieu nai, Quyet dinh xac minh nOi dung khieu nai Quyet dinh giao nhiem vu xac minh not dung khieu nai thyt hien theo mau so 03-KN ban hanh kern theo ThOng to 07/2013/TT-TTCP Quyet dinh ve viec xac minh not dung khieu nai thgc hien theo maz u s6 04-KN ban hanh kern theo ThOng to 07/2013/TT-TTCP 4.1.4 Ke hoach xac minh no5i dung khieu nai Xay dung ke hoach, trinh truang phOng Gido dyc Ira Da° tao Quyet dinh xac minh phe duyet 4.2 BtrOic 2: Tien hanh xac minh not dung khieu nai 4.2.1 Ging ho quyet dinh the minh non dung khieu nai To chuc tai truang tieu hoc A Thânh phan tham gia g6m: can bO dugc phan cong xac minh, ba V va HOi dang ur van cCia truang tieu hoc A Viec cong b6 quyet dinh xac minh not dung khieu nai doge lap bien ban co chit k9 cua nguai gidi quyet khieu nai hoac nguai co trach nhiem'rxdc minh, nguai khieu nai, ngtrOri bi gu nai hoac nguai dai dien cua nguti khieu nai, ctla nguai bi khieu nai Bien ban doge lap ba ban, giao mot ban cho ba V, met ban cho Hieu truth-1g va mot ban luu 116‘ so gidi quyet khieu nai 4.2.2 Lam viec &tit tiep vtlei ngtrai khieu nai Nguai co trach nhiem xac minh not dung khieu nai lam viec truc tier) va yéu cau ba V cung cap thOng tin, tai lieu, bang chUng co lien quan den nhan than, nOi dung khieu ! NOi dung lam viec dugc lap hien ban, ghi rei thin gian, dia diem, phAn, not dung va co chit 1c5f dm cac ben Bien ban dugc lap it nhat hai ban, m O't i ben gilt mot ban Bien ban lam viec thvc hien theo Mau s6 05-KN cua Thong to 07/2013/TT-TTCP 4.2.3 Lam viec traffic tiep nguiri bi khieu nai Yen eau ba Tan Thi T cung cap thong tin, tai lieu, bang Chang lien quan den nOi dung bi khieu nai, giai trinh ve quyét dinh hanh chinh bi khieu nai NOi dung lam viec dugc lap Bien ban, ghi ro thed gian, dia diem, phan, not dung va co chit IcY cira cac ben Bien ban dugc lap it nhat hai ban„mOxi ben gilt mot ban Bien ban lam viec thvc hien theo Mau se 05-KN cilaThOng to 07/2013/TT-TTCP Viec cung cap dieing tin, bang chimg, van ban gidi trinh phal dugc th?c hien thai han 07 lam viec, ke tir nhan dirge yeu can 4.2.4 Yeti cau co quan, to chat, dun vi, ca nhfin co lien quan cung cap thOng tin, tai lieu, bang chaffing Yeu can trueng tieu hoc A cung cap thOng tin, tai lieu, bang chimg lien quan den not dung khieu nai Van ban yeu cau dugc thut hien theo Mau so 06KN cna ThOng to 07/2013/TT-TTCP -r Viec cung cap thong tin, tai lieu, bang Ching dugc thvc hien than han 07 lam viec, ke tir ngdy nhan dugc van ban yeu cau 4.2.5 Tiep nh4n, xir 157 tilling tin, tai lieu, bang chilling Khi tiep nhan dieing tin, tai lieu, bang chimg ba V , ba T va tnrang tieu hoc A cung cap truc tie!) thi phdi lap Clay Hen nhan thgc hien theo Mau se; 07KN cna ThOng to 07/2013/TT-TTCP Kiem tra tinh xac thgc cua thong tin, tai lieu, bang chirng da thu thap dugc 4.2.6 Xac minh thus to Den truang tieu hoc A xac minh thuc to ve cac thOng tin, bang Chung.• da tiep nhan 4.2.7 Tru'ng cau giam dinh (nen xet can thiet): Van ban trung can giam dinh thgc hien theo Mau so 08-KN cith Thong to 07/2013/TT-TTCP 4.2.8 Lam viec vai Sc ben qui trinh xac minh not dung khieu nai Nei dung lam viec phai dugc lAp bien ban, ghi re tiled gian, diem, phAn tham gia, nei dung, y kien cua nhang nguti tham gia, nhang nei dung cid dugc thong nhAt, nhang van de y kien khac va co cha kY cua cac ben Bién ban dugc lap it nhat ba ban, m6i ben gift met ban Bien ban lam viec dugc thyc hien theo Mau se 05-KN cua ThOng to 07/2013/TTTTCP 4.2.9 Bão cao ket qui xac minh ni)i dung khieu nai Bao cao kgt qua xac minh nei dung gu nai bang van ban ved ntruerng phOng Giao due va Dao tao gem cac nei dung dugc quy dinh tai Khodn Dieu 29 ctia LOT khiEu nai Bdo cao kEt qua xac minh thvc hien theo Mau se 11-KN ciiaThOng to 07/2013/TT-TTCP .A 4.2.10 Tham khio kien fir van v a ntrong viec giii quyet khieu n0: (neu can) 4.2.11 Tri chit al thoai Thanh phan tham gia dei thoai gem: Ngtari dugc truerng ph6ng Giao dyc va Dao tao giao cho di xac minh nei dung gu nai, ba V ( ngtrOi khieu nai), ba T (ngtred bi gu nai), cac vien Hoi deng to van cila truerng ti gu hoc A Nei dung dai thoai: Nguiyi giai quyat gu nai hoac ngubi co trach nhiem xac minh doi thoai phdi neu re nei dung can dei thoai, k gt qua xac minh nei dung khieu nai; ngtari tham gia dOi thoai co quyen trinh bay y kien, be sung'? thOng tin, tai lieu, bang chi:mg lien quan den gu nai va yeti cAu cua minh Viec dei thoai dugc lap bien ban, ghi rO theri gian, dia di gm, phan tham gia, nei dung, y kiEn cua nhang ngueri tham gia, nhang nei dung dä dugc thong nhAt, nhang van coy ki gn khac va co cha kY ciia cac ben Bien ban dugc lap it nhat ba ban, m6i ben gift met ban Bien ban Li thoai thvc hien theo Mau se 14-KN cua ThOng to 07/2013/TT-TTCP A .A 4.3 But 3: Ban hAnh, gin, ding khai Quyet dinh giai quyet khieu nai va lap, quill IY 114 sa giai quyet khieu nai 4.3.1 Ban hanh, gin, &Ong khai quyet dinh giii quyet khieu nai Ban hanh quy& dinh giai quyet khieu nai: Thuc hien theo wrau s6 16KN &la Thong to 07/2013/TT-TTCP Giro quyet dinh giai quy& khieu nai: Trong thai han 07 ngay, ke tix co quyet dinh giai quyet khieu nai, phai gUi quyet dinh giai quy& khieu nai cho ba V, be T COng khai quyet dinh giAi quyet khieu nai: COng khai tai cuec hop cea trueeng tieu hoc A Pheng Gido duc ye Dao tao co van ben thong bao tbi ba V, ba T va tru&ng tieu hoc A biet truck 03 lam viec COng khai quyet dinh nai thai han 15 ngay, ke tix co quy& dinh giai quy& khieu nai 4.3.2 Lip, quan 132 ht; sa giai quyet khieu nai Lap he so giai quyet khieu nai; tap hop nlffing thong tin, tai lieu, bAng chirng, chUng cu lien quan den nei dung khieu nai, ket qua xac mirth, ket luan, kien nghl, quyet dinh gidi guy& khieu nai dugc hinh thenh tit ma ho sa quy& khieu nai den dOng he so theo trinh to quy dinh PHAN HI KET LUAN VA KIEN NGHI Be xuat, kien nghi 1.1 Veri the ca quan Ding, NhA flak: Can ban hanh cac van ban bath chinh hueng din cu the luat Lao do, ng; Luat giao due; Luat vien chirc den tan tay cua moi can N citing chirc de ho hieu dugc nh&ng viec can lam, nhang hanh vi bi cam 1.2 Vai the ca quan ant !ang: Doi vii F'heng Giao due va Dao tao huyen DL, tinh Lam Deng: Can tang cuing ceng tic kiem tra va the bao cao dinh k9 Nang cao hieu luc quart 19 ve quy the chuyén men, nam bAt hoan canh, dieu kien cua cac can be, giao vien va nhan vien de be tri phan ceng giAng day tai cac tnneng hop 19 hon Del vii truang Tieu hoc A: TO chirc trien khai cho can be, gido vien, nhän vien ctia trueng hoc tap day du cac van ban quy pham phap lu:dt co lien quan nhu Luat Lao dOng, Luat Gido duc, Luat vien chdc, Luat Khieu nai, to cao ding nhu cac van ban, guy dinh ctia nganh Da can bO, gido vien, nhan vien A „ truang hieu ro quyen va trach nhiem cua minh tit dO coy thirc thurc hien cho tot DM vgi C6ng doan co ser truang tiau hoc A: Can lam Mt hon nira chirc nang, nhiem vu cua cOng dodn co sà Kip thai nam bat tam tu, nguyen vong cita dodn vien, giup dodn vien than gas nhimg khO khan khd nang cua minh Phi hop vOri Hieu twang, ban bac gidi (guy& nh&ng str viec nai cam truang lien quan dart quyen va lgi ich ctia doan vien Ket 110 Tinh huang "Giai guy& khiau nai phan cong nhiem vu cilia hieu truang dal vai ba Nguyen Thi V a truang tieu hoc A" phan nao phdn anh mgt thuc ta kha ph6 bien hien tai cac co s& gido chic D6 la cac viec Hieu truang thugng tap trung van nhiem vu chuyén men, it quan tam den trach nhiem gidi quyat khiau nai, t6 de Neu co thi cung lam qua loa, dai khai; .V Nhu chung ta cid bier, Dang va Nha ntrac ta luen quan tam, coi cOng tac OM guy& khiau nai, t6 cao, tit viec ban hanh nhiau chU truang, chinh sach phap luat firth yuc va xac dinh giai quyat khiau nai, t6 cao la trach nhiem cilia cac co quan nha milk Do dO, cac co quan hanh chinh Nha nuac not chung va nganh Giao duc va Ddo tao nOi rieng can hat svc coi frog va lam tot cOng tac gidi guy& khiau nai, to cat) a co sec thuec pham vi trach nhiem ctia minh; Chinh vi vay, dai hOi ngugi giai quyat khiau nai, t6 cao hoac ngtrgi co trach nhiem xac minh phdi la ngued vita CO phong cdch lam viec khoa hoc, than vim CO khd nang nam bat van de, xir lY tinh huOng nhanh nhay, chinh xac, co kha nang cho Ong de xuat bien phap giai quyat CO hieu qua cac van de pilaf sinh ThuOng xuyan trap can, nghian dru, tap hop mot cach CO he thOng cac van ban 414 ve khiau nai to cap, cac van ban luat CO lien quan den nganh gido duc Ngoai ra, thugng xuyén hoc tap, trau dai, ren luyen Icy" nang gidi quyat khiau nai, t6 cao la YO clang can thiat Co nhu vay, viec xis/ lY don thu khiau nai, t6 cao mai kip theli dn dugc vbi nguOi co tham quy&I giai guy& dung quy dinh, trânh tinh trang Mn dong keo dal, hoAc xu IY cham chap lam sinh khieu kien phirc tap TAI LIEU THAM KHAO CM thi 40 BCHTW 15 Mang ndm 2004 va viac nang cao chat luting dOi ngu nha giao va can 1)0 pan 19 gido due Luat giao duc, nha xuat ban chinh tri quàc gia, HAN/012005 Luat khiau nai, nha xuat ban chinh tri Quac gia ( 2011) Luat vién chirc, nha xuat ban chinh tri Quiac gia (2010) Nghj dinh 04/2015/ND-CP 9/1/2015 cua Chinh phi) va thuc Man dan chi) hoat dOng dm co quan hanh chinh nha nuerc va don vi su nghiap cong lap Nghi quyat 29, Ki hop thin kluia XI va dal mai can ban va toan dian giao duc va dao tao Tai lieu b0i duOng nghiap vu cong tac vién tra giao duc nam 2015 ThOng tu so 07/2013/TT-TTCP 31 thang 10 (lam 2013 ctla Thanh tra Chinh phi) ve quy dinh, quy trinh gidi quyat khiau nai hanh chanh 9- ThOng tu so 40/2013/TT-BGD DT 18 thang 12 (lam 2013 quy dinh va tiap cong dan, giai quyat khiau nai, giai quyat t6 cao cua Bo Gido duc va Da() tao