Tài liệu UNIT 9 : SPEAKING (E.11)

Welcome to Part B : Speaking ORAL TEST Rearrange the clues to complete the letter below Perhaps due to their stressing work , sometimes they seem a bit cold and not very helpful The last point I would like to comment on is the attitude of some of your staff Secondly , although the parking area is large , it has no security guards and I sometimes fell insecure leaving my motorbike there Firstly , the lobby inside the post office is too cramped and the seats are not enough Furthermore , I think it would be much better if the post office is open until 11:00 p.m so that customers can have more access to your services We customers often have to stand while waiting for our transactions , causing an unpleasant scene of disorder 17 Beeston Road Nottingham 16th may , 2008 Dear Sir , I am writing to give some comments on your port office’s services Firstly , the lobby inside the post office is too cramped and the seats are not enough We customers often have to stand while waiting for our transactions , causing an unpleasant scene of disorder Secondly , although the parking area is large , it has n security guards and I sometimes fell insecure leaving my motorbike there T Furthermore , I think it would be much better if the post office is open until 11:00 last point I would like to comment on is the attitude of some of your staff , who , _ perhaps due to their stressing work , sometimes they seem a bit cold and not very _ helpful I know that what you and your staff have done so far for the development of the post office is encoyraging and this letter is written in the hope that your post office will be made a better place Yours faithfully , Do An Duc Unit Quiz : MATCH A & B (2’) equip Deliver Speedy Notify Bother Original Transmit a b c d e f g Take goods , letters Spend time Provide Send an electronic signal Happening or done quickly Inform Existing at the beginning c ; a ; e ; f ; b ; g ; d Act out the dialogue and answer what service is the customer using in the dialogue ? ( p.103 ) What are the services of the post office ? Express money transfer Mail and parcel service Phone calls and faxes Press distribution A.Good morning Can I help you ? B Yes I want to have a telephone line installed at home Work in pair A.OK Where you live ? B.I live at 110 NTMK St When can you install it ? A One week after your registration Make conversation from B Can you come on Friday ? suggestions (p.104) A.Yes Do you have a telephone yet ? B.Yeah I have one already How much is the installation fee and monthly fee ? A The installation fee is free and the monthly fee is 27 thousand dong Can you fill in this form ? Complete the dialogue for the situation: Complete the dialogue for the situation: Your best friend’s birthday is on 5th Your best friend’s birthday is on 5th January You want to use the Flower January You want to use the Flower Telegram Service provided by the post Telegram Service provided by the post office to send her greeting card and a office to send her greeting card and a bunch of red roses on her birthday bunch of red roses on her birthday Clerk : (1) _ What can I for you ? Good afternoon Greeting card You : Yes , I would like to send a (2) _ _ and some on birthday flowers (3) to my friend (4) her (5) _ Flower Telegram Service C : Right You can use our (6) _ _ is It’s fast and very convenient When (7) your friend’s birthday ? Jan , 5th Y : It’s (8) _ To send C : What kind of flowers would you like(9) _ ? bunch Please red Y Roses A (10) _of (11) _roses (12) card C : Would you like the (13) and the flowers to be delivered Jan , 5th (14) _ on (15) or a day before ? morning Y : On January , 5th It’s the best to deliver it in the _(16) Fill in C OK I’ll make a note for that Can you just (17) _this address form ? And don’t forget to write the (18) clearly Arrange the following suggestions into a dialogue for newspaper subscription Customer : for a year , please (1) Customer : At home I live at 110 NTMK Street (2) Clerk : Where would you like to get the newspaper ? (3) Clerk : Good afternoon Can I help you ? (4) Customer : Oh Can I get the newspaper every morning before o’clock ? (5) Clerk : yes , how long would you like to subscribe to it ? (6) Clerk : Before ? Well it might be a little bit too early How about before 7? (7) Customer : I’d like to subscribe to Tuoi Tre daily newspaper (8) Customer : OK That’s fine Thank you (9) Clerk : Ok 110 NTMK St (10) Clerk : Right Can you just fill in this form ? (11) Clerk Good afternoon Can I help you ? Customer : I’d like to subscribe to Tuoi Tre daily newspaper Clerk : yes , how long would you like to subscribe to it ? Customer : for a year , please Clerk : Where would you like to get the newspaper ? Customer : At home I live at 110 NTMK Street Clerk : Ok 110 NTMK St Customer : Oh Can I get the newspaper every morning before o’clock ? Clerk : Before ? Well it might be a little bit too early How about before 7? Customer : OK That’s fine Thank you Clerk : Right Can you just fill in this form ? Complete the following dialogue A: ? What can I for you B: I would like to subscribe to Hoa Hoc Tro weekly magazine How long would you like to subscribe to the magazine A: ? B: A: B: A: B: A: For a year would you like to get the Where magazine ? I would like to get the magazine at home What’ s your address ? I liveCould you fillHung Dao Street at 102 Tran in this form _ , please ? B: Of course Oh , could I borrow your pen , please ? Practice the dialogues you have learned today and prepare listening skill  ... magazine How long would you like to subscribe to the magazine A: ? B: A: B: A: B: A: For a year would you like to get the Where magazine ? I would... (8) Customer : OK That’s fine Thank you (9) Clerk : Ok 110 NTMK St (10) Clerk : Right Can you just fill in this form ? (11) Clerk Good afternoon Can I help you ? Customer : I’d like to... Clerk : yes , how long would you like to subscribe to it ? Customer : for a year , please Clerk : Where would you like to get the newspaper ? Customer : At home I live at 110 NTMK Street Clerk :