mau thu thuong mai tieng anh

19_; time being of the essence. All rents and other charges accrued under the Lease prior to said date.. shall be fully paid by Tenant, and thereafter by the. Sub-Tenant.[r]

Sample Business Letters (1-100)

(Sample Business Letters are listed in Alphabetical Orde)

Disclaimer: Be aware that some of these sample letters have legal, financial, or other implications If you are not sure about the use of any letter, consult with an appropriate professional first

Index

1 10-Day Notice Before Collections on Delinquent Account 30-Day Notice to Quit

3 Acceptance of Counter Proposal

4 Acceptance of Order With Delivery in Lots Acceptance of Purchase Security Agreement Acceptance of Resignation

7 Acknowledged Receipt of Goods Acknowledged Resignation

9 Acknowledgement and Acceptance of Order

10 Acknowledgement from Publisher, Comments Referred to Author 11 Acknowledgement of Application

12 Acknowledgement of Cancellation of Backorder 13 Acknowledgement of Change in Meeting Date 14 Acknowledgement of Customer Praise of Employee 15 Acknowledgement of Letter

16 Acknowledgement of Merchandise Returned for Repair 17 Acknowledgement of Modified Terms

18 Acknowledgement of Notification of Lease Transfer 19 Acknowledgement of Receipt (Documents)

20 Acknowledgement of Receipt of Estimate

21 Acknowledgement of Request for Bid, Confirmation of Deadline 22 Acknowledgement of Unsolicited Idea

23 Acknowledgement of Warranty and Instruction for Product Return 24 Acknowledgment of Correspondence Indicating Postal Delay 25 Advance Notice of Out of Business Sale

26 Affidavit for Lost, Stolen, Destroyed Stock Certificate 27 Affidavit of No Lien

30 Amendment to Lease

31 Announcement of Additional Location 32 Announcement of Business Name Change 33 Announcement of Catalog Price Reductions 34 Announcement of Change of Address

35 Announcement of Change of Address for Billing 36 Announcement of Clearance Sale

37 Announcement of Free Delivery Limitations Change 38 Announcement of New Area Representative

39 Announcement of New Area Representative Visit 40 Announcement of New Business Opening

41 Announcement of New Discount 42 Announcement of New Pricing Policy 43 Announcement of New Shipment Arrival 44 Announcement of Partnership Buyout 45 Announcement of Price Increase 46 Announcement of Price Reduction

47 Announcement of Special Discount Offer

48 Apology & Proposal on Overshipped Merchandise 49 Apology After Cancellation of Order

50 Apology and Replacement of Damaged Goods

51 Apology and Request for Extension of Time to Deliver Goods 52 Apology and Tender of Compensation

53 Apology for Accounting Errors and Past Due Notices 54 Apology for Delay of Refund

55 Apology for Delayed Response & Request for Meeting 56 Apology for Not Crediting Payment

57 Apology for Not Crediting Payment from Prompt Payer 58 Apology for Overshipment

59 Apology for Poor Service Rating on Customer Questionnaire 60 Apology to Customer for Accounting Error

61 Apology to Receiver of NSF Check 62 Application for License

63 Appointment for Employment Interview and Testing 64 Appointment for Testing

65 Assignment

66 Assignment and Transfer of Stock Certificate 67 Assignment of a Claim for Damages

70 Assignment of Contract 71 Assignment of Copyright 72 Assignment of Deed of Trust 73 Assignment of Income

74 Assignment of Lease 75 Assignment of Lease 76 Assignment of Lien

77 Assignment of Literary Property 78 Assignment of Security Interest 79 Assignment of Trademark 80 Assignment of Trademark 81 Authorization

82 Authorization to Direct Bill for Corporate Guest 83 Bid for the Purchase of Real Property (Probate) 84 Bill of Sale

85 Bill of Sale (with Warranty of Title) 86 Business Credit Application

87 Business Credit Application Form

88 Certificate of Abandonment of Fictitious Business Name 89 Certificate of Installation, Leased Equipment

90 Certification of Satisfaction of Lien 91 Change of Address Awaiting Refund

92 Charge Account Credit Limit Raise Notification 93 Charge Account Terms and Conditions Form

94 Charge Back Application of Discount on Delayed Shipment 95 Collateral Decision, Request for Preparation of Loan Documents 96 Collections Follow-Up on Release of Pending Order

97 Collections Report on Current Status of Debt 98 Commendation

99 Commendation and Refusal of Request for Raise 100 Commercial Account Analysis Form

1.

Dear

I have written to you several times over the past three

months requesting an explanation on why you have failed

to bring your account with us current

By ignoring these requests, you are damaging the excellent credit record you had previously

maintained

with our company In addition, you are incurring additional expense to yourself and to us

Unless I hear from you within ten days, I will have no

other choice but to turn your account over for collection

I am sorry that we must take such drastic action but I am

afraid you leave us no alternative You can preserve

your credit rating by remitting your check today for the

amount stated above 2.

30-Day Notice to Quit

NOTICE TO QUIT

Take notice that your month to month tenancy of the herein described premises is hereby terminated at the

expiration of 30 days after service of this notice on you,

and that you are hereby required to quit and on said date

deliver up to me the possession of the premises now held

and occupied by you under such tenancy

Said premises are known as:

(name of building) ( address )

(city, state, zip)

This is intended as a 30 days' notice to quit, for the purpose of terminating your tenancy aforesaid

Dated: Landlord

3.

Dear

Your counter proposal on the above referenced project

has been reviewed and is acceptable in its entirety

We are enclosing an executed copy of the agreement along

with two copies for your files

We are enthusiastically looking forward to this project

and are pleased about having the opportunity to work

together

4.

Acceptance of Order With Delivery in Lots ACCEPTANCE OF ORDER WITH

DELIVERY IN LOTS Date: _

To: _ (Customer)

We acknowledge acceptance of your order as per your order

of _, 19_ The goods will be shipped to you in the following

We request that payment be made as each lot is received

Very truly,

_

5.

Acceptance of Purchase Security Agreement Dear

Attached is an accepted copy of your Purchase Security

Agreement for the (specify equipment)

There are (number) remaining quarterly payments Your

first quarterly payment will be due on (date) , and we will mail you an invoice for it approximately one month

prior to that date Please return the remittance portion

of the invoice with your check

Under the Agreement, this contract is non-cancelable during

the term of the contract The balance, however, can be paid

off at any time prior to the expiration of the contract

We would like to take this opportunity to express our

concerning your contract, or if we can be of service to you

in any way, please let us know 6.

Acceptance of Resignation

Dear

It is with deep regret, that we accept your resignation

as (position) of the (organization)

We can appreciate the demands that this position has placed

on you, and appreciate all of the fine contributions you

7.

Acknowledged Receipt of Goods

ACKNOWLEDGED RECEIPT OF GOODS

The undersigned hereby acknowledges receipt and delivery

of the goods described on the annexed list or invoice and

further acknowledges that said goods have been inspected and

are without defect

Signed under seal this _ day of _, 19_

8.

Acknowledged Resignation

ACKNOWLEDGED RESIGNATION

Date: _

To: _

_:

Please be advised that the undersigned hereby resigns as

_, of the corporation effective upon acceptance Please acknowledge acceptance of said resignation on

Very truly,

_

The foregoing has been accepted pursuant to vote of the directors/stockholders of the corporation

effective _, 19_

_ For the corporation

9.

Acknowledgement and Acceptance of Order ACKNOWLEDGEMENT AND ACCEPTANCE OF ORDER

To: _ (Customer)

We are in receipt of your order as contained in the attached purchase order form

We confirm acceptance on said order subject only to the

following exceptions: (Describe) _

On exceptions noted, we shall assume you agree to same

unless objection is received within ten days of receipt of

this notice

Thank you for your patronage

_

10.

Acknowledgement from Publisher, Comments Referred to Author Dear

Thank you for your comments A copy of your letter has

been forwarded to the author for his response I am sure you will be hearing from him in the near

future

I am pleased that you found our article informative and

hope that you will continue to read our publication

Should you have any comments or questions in the future,

please not hesitate to write to this office We value our readership and are proud to have you as a

member of our family of subscribers 11.

Acknowledgement of Application

Date: _

To: _ (Applicant)

We appreciate your interest in being employed by our firm

We regret to inform you, however, that the available

position(s) has been filled, and we cannot give your

application further consideration at the present time

Your application will be kept on file for future reference

should an opening arise

Very truly,

12.

Acknowledgement of Cancellation of Backorder Dear

We have received your letter acknowledging receipt of

the items we mailed to you and noticing us to cancel

shipment of your order for those items which are back

ordered

We will be issuing you a refund as soon as we have completed the necessary paperwork for your account We would like to take this opportunity to thank you for

shopping through (name) Our new (specify)

catalog should be arriving at your home shortly, and I

believe you will be pleased by some of the beautiful

choices our buyers have made this season

Thank you for your patience and understanding and for

providing us with the opportunity to be of service to you

13.

Pursuant to your request, we have changed your meeting

with (name of individual) to (time), on (date) We are pleased to be able to accommodate you in this

manner, and (name of individual) will be looking forward

14.

Acknowledgement of Customer Praise of Employee Dear

Thank you for your kind letter regarding your exceptional

treatment by one of our employees A copy of your letter

has been forwarded to the personnel department and will be

included in the employee's file

So seldom is it that a customer takes the time to write a

letter of appreciation, that I feel moved to reward your

initiative

Please accept the enclosed certificate, which, when presented, will entitle the bearer to a ten percent discount on the merchandise being purchased at that time

This is but a small token of our appreciation of customers

such as you, upon whose satisfaction we have been allowed

to grow and prosper in this highly competitive marketplace

Again, on behalf of our entire organization, a heart-felt

thank you

Acknowledgement of Letter Dear

Because Mr Jones is out of the office for the next two

weeks I am acknowledging receipt of your letter dated

May 20, l983 It will be brought to his attention immediately upon his return

If I may be of any assistance during Mr Jones' absence,

please not hesitate to call 16.

Acknowledgement of Merchandise Returned for Repair Dear

The (product name and model number) that you mailed to us for repair was received on (date) We will be returning it to you as soon as the necessary

adjustments are made

We are sorry that you experienced a problem with our

product and want to thank you for purchasing a (name of product)

Acknowledgement of Modified Terms ACKNOWLEDGEMENT OF

MODIFIED TERMS

Date: _

To: _

Reference is made to the contract or order between us

dated _, 19_

This letter will acknowledge that the contract is modified and superseded by the following change in terms:

(Describe changed terms) _

shall assume said modification is mutually agreeable

Very truly,

_

18.

Acknowledgement of Notification of Lease Transfer Gentlemen:

(name of leasing company) has received a notification that

the equipment we are leasing to (name of previous lessee)

will be transferred to and/or used by the (transferee.)

We have modified our records to direct future invoices to:

(new lessee) (address)

(city,state,zip)

Schedule # 000000 commenced on (date) and rental payments in the amount of $ plus applicable taxes are

In consenting to this change, it is understood that (name

of transferee) agrees to pay the rent and perform all other

obligations required to be performed by the lessee in the

lease

Should you have occasion to correspond with us regarding

this lease, please include the complete lessee number and

direct your inquiry to our Customer Service Department

This will ensure a prompt reply

Thank you and we look forward to your continued interest

in our services

19.

Acknowledgement of Receipt (Documents) (date) ACKNOWLEDGMENT OF RECEIPT

I hereby acknowledge the receipt of the following documents from the firm of (firm) :

1

20

Acknowledgement of Receipt of Estimate Dear

This is to inform you that we have carefully reviewed your

estimate on the parking lot refurbishing We are planning

to contract with you for this work

We are unable to let this contract immediately, as final

approval of expenditures of this nature must come from the

head office in New York

We expect to receive approval or disapproval within the

next 30 days At such time, we will contact you with

instructions accordingly

If we may be of any assistance in the meantime please

feel free to contact this office

21.

Thank you for your request for our bid on (project) This letter is to acknowledge our receipt of said request

and to advise you that we will be submitting our proposal

22.

Acknowledgement of Unsolicited Idea

ACKNOWLEDGEMENT OF UNSOLICITED IDEAS Dear _:

We appreciate your interest in submitting to us an idea

or proposal relative to: _

Our firm receives many ideas, suggestions and proposals,

and has many of its own projects under development Therefore,

it is possible the idea or proposal you plan to submit to us

has been considered and/or may already be in the planning

stages

Nevertheless, we would be pleased to accept your idea or

proposal for review, provided it is accompanied by this

acknowledgement letter signed by you It is understood that:

1 Samples or other submissions will be returned to the

submitter only if return postage or freight is prepaid

2 The company accepts no responsibility for casualty or

loss to samples in our possession

3 The company can accept no responsibility for holding

any information in confidence

it, a) accepts the idea, b) has received the idea only

from the submitter, and c) reaches agreement with the

submitter as to terms and conditions

If these terms are acceptable to you, please sign where indicated below and return together with your idea or proposal

Very truly,

The foregoing terms and conditions are understood and acknowledged

_ Submitter

23.

Acknowledgement of Warranty and Instruction for Product Return Dear

We are sorry to hear that you have been experiencing

problems with your new (name of product)

While we ask that our customers contact their dealer in

the event of a problem, we recognize that, in your case, it

his would be impossible Therefore, if you will carefully

to us,

our "doctors" will put it through a thorough examination to

determine the source of the problem

If the problem turns out to be a minor adjustment, we shall

make the repair and be sure to return the (product) to you

within thirty days If our determination is that the unit

is defective, we will send you an immediate replacement

Again, I am sorry that you experienced this difficulty and

wish to thank you for your patience and for purchasing our

(product)

24.

Acknowledgment of Correspondence Indicating Postal Delay Dear

Thank you for your order At this time we cannot fill your

order due to an unexpected shipment delay from our overseas

suppliers

We will hold your order for arrival of the merchandise, and

ship shortly thereafter Unfortunately, we cannot provide

Thank you for your anticipated patience in this matter

25

Advance Notice of Out of Business Sale Dear

It is true, we are going out of business! My wife and I have decided that now that the children

are grown, we are going to some of things we could

only dream about for so many years

So, starting on (date) , everything in our store which includes our merchandise, our racks, our fixtures,

our showcases and even our delivery truck will be up for

sale and prices that are too good to be true

As a good and valuable customer of ours, we thought you

would be interested in this advance notice of sale that

we are sending out today

26

Affidavit for Lost, Stolen, Destroyed Stock Certificate

AFFIDAVIT FOR LOST, STOLEN, DESTROYED STOCK CERTIFICATE

State of County of _

I, (name) , being duly sworn, state:

That I reside at (address) , (city) , (state) That I am the legal and beneficial owner of (number)

shares of the (specify class) stock of (corporation)

represented by certificates described as follows: Number Date Registered Name

That said certificates (were or were not) endorsed That I have not assigned, hypothecated, pledged, or in any

other way disposed of either the stock certificates or my

rights as a stockholder, in whole or in part

That I am entitled to full and exclusive possession of said

certificates

That the circumstances surrounding the (loss, or theft,

and my attempt to locate them are as follows:

That the purpose of preparing this affidavit is to induce

(corporation) to issue new certificates to replace those

that have been (lost, stolen, destroyed)

I hereby agree to surrender to (corporation) the original certificates issued to me should they hereafter

come into my possession or control Dated: _

(Signature)

27

Affidavit of No Lien

AFFIDAVIT OF NO LIEN

STATE OF _ COUNTY OF

Before me, a duly commissioned Notary Public within and for

the State and County aforesaid, personally appeared

_who, after being duly sworn as required by law,

deposes and says:

1 That he is the _(title) of

(firm)

2.That _(said firm) is the owner of the

improved property known and legally described as follows:

SEE EXHIBIT "A" ATTACHED HERETO or

(set forth legal description)

3 That _is not the subject to any

bankruptcy, creditor's reorganization or insolvency proceeding and none are pending, contemplated or threatened

property and that there is no other person in possession

who has any right in the property

5 That there are no unrecorded labor, mechanic's or

materialmen's liens against the property and no material

has been furnished or labor performed on the property which

has not been paid in full

6 That there are no unrecorded easements, liens of assessments for sanitary sewers, paving or other public

utilities against said property

7 That there are no claims whatsoever of any kind or

description against any fixtures or equipment located on

the said premises

8 That there are no existing contracts for sale, options

to purchase or unrecorded deeds or mortgages existing

against said property

9 That this affidavit is made for the purpose of _

_ _

_ (signature)

Subscribed and sworn to before me this _ day of _,

19

28

Agreement to Compromise Debt

AGREEMENT TO COMPROMISE DEBT

FOR VALUE RECEIVED, the undersigned being a creditor of _

(Company) hereby enters into an agreement to compromise and

reduce the indebtedness due the undersigned on the following

terms and conditions:

1 The Company and the undersigned acknowledge that the

present debt due is $_

2 The parties agree that the undersigned shall accept the

sum of $_ as full and total payment on said debt and in

complete discharge of all monies presently due,

provided the sum herein shall be punctually paid in the manner following:

_

reduced amount, the undersigned creditor shall have full rights to prosecute it claim for the total debt

due under paragraph (less payments made)

4 This agreement shall be binding upon and inure to the

benefit of the parties, their successors, assigns and

personal representatives

Signed under seal this _ day of _, 19_

_ Creditor

_ Company

29

Agreement to Extend Debt Payment AGREEMENT TO EXTEND

FOR VALUE RECEIVED, the undersigned, _ (Creditor) and _

(Company), hereby acknowledge and agree that:

1 The Company presently owes the Creditor the sum of

$_, said sum being presently due and payable In further consideration of the Creditor's

forbearance, the Company agrees to pay said debt on extended terms in the manner following:

_

3 In the event the Company fails to make any payments

punctually on the agreed extended terms, the Creditor

shall have full rights to proceed for the collection

of the entire balance then remaining

4 This agreement shall be binding upon and inure to the

benefit of the parties, their successors, assigns and

personal representatives

Signed under seal this _ day of _, 19_

Creditor

30

Amendment to Lease AMENDMENT TO LEASE

FOR GOOD CONSIDERATION, _ (Landlord), and _ (Tenant),

under a certain lease agreement between them for premises

known as _, dated _, 19_ hereby modify and amend said lease in

the following particulars: (Describe modified terms)

_

All other terms shall remain as contained Signed under seal this _ day of _, 19_

31

Announcement of Additional Location

( Name of Company ) is pleased to announce

the addition of a new location for your convenience Our address is:

4500 4th Street North

St Petersburg, Florida 33702 Telephone (813) 546-6941

32.

Announcement of Business Name Change Dear

As our new letterhead indicates, we have recently changed

the name of our business from (old name) to (new name)

There has been no change in management and we will be

providing the same products and fine service on which we

attention of your accounts payable department and direct

them accordingly

33.

Announcement of Catalog Price Reductions Dear

This is my favorite kind of letter How many letters have

I had to write over the years advising you of a price

increase? Why, you ask, am I so happy? Read on

This is to advise you that, for a limited period of time,

we are reducing prices on certain items in our catalog

Take a moment to review the enclosed catalog I have

circled in red ink the items that are temporarily reduced

What an opportunity!

Please take advantage of these prices If you wish to

order large quantities, or stagger shipments, give me a

call and we will try to work out mutually acceptable

terms and conditions

In any event, get your order in, as these prices are only

in effect until (date)

I enjoy writing this type of letter Thank you in

34.

Announcement of Change of Address Dear

As of Monday, July 1, 1986, Kabuki Sales Corporation of

America's Eastern Regional Office will be located in our

new offices and warehouse building at 401 Grandiosa Boulevard, Tampa, Florida, 33715 The telephone number

for this new location is (813) 555-5428

Our Manufacturing Division will remain at 2550 Santa Fe

Avenue, in St Petersburg

I have enclosed our most recent brochure on robotic equipment for your review I hope you find it

35.

Announcement of Change of Address for Billing Gentlemen:

Our new building is completed and we have moved into our

brand new offices

Our new address and telephone number is as follows: (address)

(city,state,zip) (telephone)

Thank you for bringing this announcement to the attention

of your accounting department

36.

Announcement of Clearance Sale

( Name of Company )

is pleased to announce our SUMMER CLEARANCE SALE

commencing on August 1, 1986 We Hope To See You !

37.

Announcement of Free Delivery Limitations Change Dear

There has been a change in our delivery service policy

which we would like to bring to your attention We have always provided free delivery for any orders

placed with the (firm) , regardless of the

size of the order Due to the increase in the price of

fuel, we must now limit this free delivery service to

any orders over $ , not including the purchase of cigarettes We regret the necessity of imposing this

restriction

We wish to take this opportunity to thank you for being

one of our most valued customers

38.

It is my great pleasure to advise you that (name of new

sales representative) will now be representing our firm

in your area

(name of individual) has been handling our accounts in

(locale) for some time and is extremely knowledgeable in

the field of (specify)

Your new representative is scheduled to visit your office on

(date)

39.

Announcement of New Area Representative Visit Dear

We have assigned (name of rep) as our new representative for your area (name of rep)

has been with our firm for quite some time and is extremely experienced in all aspects of our

production

(name of rep) will be coming to (name of city) on (date) and will be calling on you in the morning if that doesn't conflict with your schedule

If there is any problem with that date, please let us

40.

Announcement of New Business Opening Gentlemen:

This is to inform you that The ( Name of Company ) is now open and is located at 4500 4th Avenue North,

St Petersburg, Florida

Our store offers a complete and diverse line of computer

software packages for both personal and business application Since we not represent any

individual

computer hardware manufacturer, the products that we

carry are compatible with many systems We are therefore

able to offer to our customers a wide range of excellent

software packages Enclosed, for your review, is a partial list of the items we currently have

available

We hope that you will come and visit us soon

41.

Announcement of New Discount Dear

(name) to our beauty salon (name) was

previously with (name of previous salon) in

(city) and we feel privileged that he has chosen to work with (shop name)

We would like to take this opportunity to inform you of

another change that has taken place in our salon Now, if

you make an appointment to have more than one treatment

done on the same day, we are offering a discount For

example, if you are having your hair done and also having

us apply sculptured nails, the cost for your nail application will be $25.00 instead of $30.00 The discount

for a manicure or pedicure is $2.00 off our regular price

We felt you would want to hear about this and are hoping to

42.

Announcement of New Pricing Policy Dear

It has been our policy in the past to supply ice to our

customers when their ice machine has broken down Because

we have many customers who are paying later and later, we

are forced to set down stronger company policies Our new

policy will go into effect August 3, 1986, and is as follows:

1 If the customer is more than 15 days late in their monthly

payment and the machine is not working, we will not supply

ice We will repair the machine, and the number of days in

which the machine has not been in service will be credited to

the customer's account At the time of our service call we

will expect payment in full of any unpaid balance due us

2 There will be a sur-charge on accounts falling more than

30 days behind

While I am sorry that we must go to such extremes as those

alternative

Our company policy is, and always has been, to provide the

best service available to our customers We can only

continue to this with our customer's cooperation

If there are any questions regarding our new policy, please

give me a call

43.

Announcement of New Shipment Arrival Dear

Our new shipment from England has been unloaded, delivered, dusted, and is now ready for your review

We really found some marvelous pieces and when I tell

you that our container was jammed full, believe me, it was full

We welcome you to come, browse, buy if you like and join us in a cup of espresso We know you won't be sorry! See you soon

44.

Dear

This is to inform you that I have purchased all of the

interest of my former partner, (name) , and that he is no longer associated with the firm of (name of firm)

Our business will continue to provide the same high quality

products and service on which we have built our reputation

and this internal change will in no way effect our company

policy or manner of conducting business

I would like to take this opportunity to thank you for the

courtesies you have shown us in the past, and hope that you

will let us continue to serve your business in a way that

is mutually beneficial and profitable to us both 45.

Announcement of Price Increase Dear

Due to the increase in raw material costs, we must unfortunately raise the cost of our merchandise to you

We have avoided raising our prices for as long as possible, but we can no longer prolong the

inevitable

which

goes into effect on (date) Any orders placed between

now and (date of increase) will be honored at the lower

prices

We wish to thank you for your valued account and know that

46.

Announcement of Price Reduction Dear

Rarely we have the opportunity to inform our customers

of such good news The legislature's tariff ruling which

was handed down on May 15th, 1986, has made it possible

for our company to reduce our list price for Egyptian

cotton Effective as of June 1, 1986, all full orders

received for six week delivery will be billed as follows:

STOCK OLD PRICE NEW PRICE #0134 $57.00 $51.30

#0135 $53.00 $47.70 #0136 $49.00 $44.10

We are very pleased to be able to pass this savings directly on to you These prices not include the additional per cent discount that is offered to our

customers who pay within the 10 day discount period

47.

Dear

This is to announce our 10% Special Discount Offer that

we are making on all orders for the following items for

the month of (month) only:

_ _ This 10% discount is available on any order set for delivery from (date) through (date) ,

and is our way of saying thank you for being such a valued customer

We hope you will take advantage of this offer and will

send us your purchase order today We will look forward

48.

Apology & Proposal on Overshipped Merchandise Dear

In deference to your valuable time, I would like to get

straight to the point and say that we were wrong Your purchase order clearly stated 30 cases The shipment

of 60 cases was our error Meanwhile, there are two options available at this time; you can keep the additional merchandise and we will bill you thirty days

from now, or we will arrange to have it picked up at your

loading dock and issue a credit to you Please let me

know of your preference

We will everything in our power to ensure that this

type of error does not occur again Thank you for your

understanding If I can be of any assistance in any way,

please not hesitate to call on me

49.

Apology After Cancellation of Order

Dear

(date)

in which you set forth your reasons for canceling your

purchase order #

I am very sorry about the misunderstanding that led to

this cancellation and have taken the matter up with management in order to ensure that a problem of this

nature does not occur again

As one of our valued customers, your satisfaction is one

50.

Apology and Replacement of Damaged Goods Dear

It was distressing to learn that the chocolate we shipped

to your firm last week arrived in bits and pieces Per

your request, a new shipment for 30 lbs left our dock this

morning and is scheduled for afternoon delivery to you on

May 26th Please turn over the damaged goods to the driver

at the time of deliver

I am sorry that this unfortunate incident occurred and

sincerely appreciate your continued patronage

51.

Apology and Request for Extension of Time to Deliver Goods Dear

This is to acknowledge that we are in receipt of your

notice whereby you informed us that the goods shipped to

you on (date) did not conform to our agreement dated

We regret this unintentional mistake on our part, the

reasons for which were (explanation)

While we recognize that the time for performing under this

agreement has expired, we are requesting that you extend

the time to (date) in order that we may cure the defect by replacing the shipment with goods that conform

to our agreement

Please accept our apology for this inconvenience We will

52.

Apology and Tender of Compensation Dear

Thank you for your letter of (date) in which you informed us that (product) you purchased was (nature

of problem)

We are sorry that you experienced this problem and are

enclosing (nature of compensation) While we make every

attempt to ensure that our products are (address complaint), this unfortunate incident can

occasionally occur

We are very appreciative that you have taken the time to

bring this to our attention and would like to thank you

for purchasing our products 53.

Apology for Accounting Errors and Past Due Notices Dear

You deserve an explanation for what went wrong in our

accounting department, and I hope that this letter will

serve to resolve our recent difficulties

taken some time to find out exactly what occurred, and,

therefore, please accept our apologies for the delay in

this response

Apparently, your payment was received in a timely fashion,

but it was credited to an account which bears a similar

name to yours Therefore, we commenced sending you our

standard notices requesting payment, in keeping with our

routine policy Even after the posting error was rectified,

our accounting department failed to notify our credit

department, which is why you continued to receive our

correspondence demanding payment

I know how exasperating this has been for you and I am

deeply sorry that it has taken so long to straighten out

this problem While there is a procedure within our firm

to preclude this type of error from occurring, we are

reinforcing this procedure

You have been a valued customer of ours for a long time

and we appreciate your affording us the opportunity to serve

you You may rest assured that this problem will not

54.

Apology for Delay of Refund Dear

After reading your letter of (date) , I can thoroughly

understand why you are running out of patience While it would be easy to place the blame on our computer,

this poor fellow has received enough abuse since joining

our firm After all, he only follows the orders that are

given to him Therefore, please accept my apology for the

delay in refunding your money for (basis of adjustment)

Our bookkeeping department has been instructed to issue a

check to you at once, which you should be receiving within

a few days

I am grateful that your letter was brought to my attention

and I appreciate your perseverance in settling this matter

Once again, I am very sorry for the inconvenience this has

caused you 55.

Gentlemen:

This is to inform you that we are unable to make delivery

on the above referenced purchase order on the date indicated

We should have our merchandise ready to ship within 10 days

of the original delivery date and we hope that you can hold

off until that time

We did want to inform you of this delay as soon we were

advised in order to give you as much time as possible to

make alternate arrangements, if necessary We can assure

you, however, that if your order remains in force we will

expedite delivery to you as soon as we have received the

merchandise

Please accept our apology for this delay and thank you for

56.

Apology for Not Crediting Payment Dear

Thank you for your assistance in helping us to locate

your payment of (date) which had not been credited to your account

Please accept our apology for this error and for the

overdue notices we sent to you

We appreciate your patronage and are sorry for the inconvenience caused by this error

57.

Apology for Not Crediting Payment from Prompt Payer Dear

Thank you for your letter and the photocopy of your check,

which showed that your account had been paid in full

While we are very sorry for the inconvenience this has

caused you, the enclosure of your check enabled us to go

through our records and pinpoint how this error occurred

under

the assumption that this bill had not been paid I know

this insistence on our part must have been extremely

frustrating for you, especially in light of the fact that

you have always been a valued customer of ours and have

paid your bills promptly

Thank you for your patience and please be assured that we

will everything in our power to ensure that this type

58.

Apology for Overshipment

Dear

Please accept our apology for having shipped merchandise

in excess of your purchase order

We have made an adjustment in your account to reflect this

error and have arranged for (delivery service) to pick up

the excess merchandise on (date)

We are sorry for the inconvenience this has caused you and

are most appreciative of your cooperation and understanding

in this matter Thank you for your recent order

59.

Apology for Poor Service Rating on Customer Questionnaire Dear

Thank you for taking the time to fill out our questionnaire

during your stay with us We appreciate hearing from

our customers, as their comments are vital for us to

The problems that you mentioned have been brought to the

attention of our housekeeping department While the lack

of service you experienced is unusual and not the standard

of our motel, there is no excuse for a lackadaisical attitude

on the part of any of our employees We are sorry for the

inconvenience and annoyance this incident caused Thank you again for your comments We hope that you will

60.

Apology to Customer for Accounting Error Dear

Thank you for your recent correspondence regarding your

account number We were able to track down

the error and have credited your account accordingly A

report to this effect has also been sent to our credit

reporting company

As of this date, your account balance is $ _

You are a valued customer and we apologize for any inconvenience this mix-up may have caused If we may be

of further assistance please contact this office at your

convenience

61.

Apology to Receiver of NSF Check Dear

bank

immediately

The gentleman I spoke with, (name) , discovered

that the bank had failed to credit my account with a

substantial deposit I had made several days prior The bank has assured me that they will be sending you a

formal letter of apology for their error Attached is my

62.

Application for License

APPLICATION FOR LICENSE

I, (name of applicant), hereby apply for a license to

display the trademark of (association), "(trademark) "

at my place of business located at (address) , in the City of , State of

That this application is in accordance with the regulations of the (trade association)

I am cognizant of the regulations of (trade association)

that govern the display of said trademark and the manner

of conducting business, and I agree to abide by such

regulations at all times Dated: _

(Signature)

63.

Appointment for Employment Interview and Testing Dear

with ( Name of Company )

An interview has been scheduled for you on Monday, June 7, 1986, at 10:00, with Mr Phil Menot, Head of

Personnel Mr Menot's office is located on the 10th

floor, Room 1009

A test will be administered to you immediately following

your interview, which will take approximately one hour

If you are unable to keep this appointment or if you

64.

Appointment for Testing Dear

We have reviewed your qualifications and would like you

to take our Employment Tests

Please be in our office at (time) , on (date)

If you are unable to keep this appointment, please telephone me at (telephone)

65. Assignment ASSIGNMENT

THIS ASSIGNMENT made this day of , 19 _, by

and between _("Assignor"), and _

_("Assignee"):

WITNESSETH, that for valuable consideration in hand paid by

the Assignee to the Assignor, receipt of which is hereby

acknowledged, the Assignor hereby assigns and transfers to

the Assignee all of his right, title and interest in and to

(description) set

forth

in _

of that certain _Agreement Provided,

however, no warranties of any kind whatsoever are made

incident to this Assignment

IN WITNESS WHEREOF, the Assignor has executed this Assignment on the day and year first above written Signed, sealed and delivered

66.

Assignment and Transfer of Stock Certificate ASSIGNMENT AND TRANSFER

OF STOCK CERTIFICATE

FOR VALUE RECEIVED, the undersigned hereby sells, assigns

and transfers to _, (_) shares of the stock of _ (Corporation)

standing in the name of the undersigned on the books of the

Corporation and represented by Certificate No _ The undersigned hereby and irrevocably constitutes and

appoints _, attorney-in-fact, to transfer the said stock on

the books of the within named Corporation with full power of

substitution in the premises

Dated: _

67.

Assignment of a Claim for Damages

ASSIGNMENT OF A CLAIM FOR DAMAGES

FOR VALUE RECEIVED, the undersigned hereby sells and

transfers to _, (Assignee) and its successors, assigns and

personal representatives, any and all claims, demands, and

cause or causes of action of any kind whatsoever which the

undersigned has or may have against _, arising from the

following type claim: _

And the undersigned may in its own name and for its own

benefit prosecute, collect, settle, compromise and grant

releases on said claim as it in its sole discretion deems

advisable

68.

Assignment of Accounts Receivable (With Non-Recourse) ASSIGNMENT OF ACCOUNTS RECEIVABLE

(With Non-Recourse)

FOR VALUE RECEIVED, the undersigned hereby sells and

transfers all right, title and interest in and to the

account(s) receivable as annexed; to _ The undersigned

warrants that the said account(s) are just and due and the

undersigned has not received payment for same or any part

thereof; provided, however, that said account(s) are sold

without recourse to the undersigned in the event of non-payment

69.

Assignment of Accounts Receivable (With Recourse) ASSIGNMENT OF ACCOUNTS RECEIVABLE

(With Recourse)

FOR VALUE RECEIVED, the undersigned hereby sells and

transfers all right, title and interest in and to the

account(s) receivable as annexed; to _

_, the undersigned warrants that said account(s) are just

and due and the undersigned has not received payment for same

or any part thereof

It is further provided that if any said account does not

make full payment within _ days, said account(s) may be

retransferred to the undersigned and the undersigned shall

repurchase same for the balance then owing on said account(s)

70.

Assignment of Contract

ASSIGNMENT OF CONTRACT

FOR VALUE RECEIVED, the undersigned Assignor hereby assigns, transfers and sets over to _ (Assignee) all right,

title and interest in and to the following described contract:

_

The Assignor warrants and represents that said contract

is in full force and effect and is fully assignable

The Assignee hereby assumes and agrees to perform all

obligation of the Assignor under the contract and guarantees

to hold the Assignor harmless from any claim or demand made

thereunder

_ Assignor

_ Assignee

71.

Assignment of Copyright

ASSIGNMENT OF COPYRIGHT

FOR VALUE RECEIVED, the undersigned hereby sells, transfers and assigns unto _, its successors, assigns and

interest in and

to the following described copyright: (Describe) _

The certificate of copyright is attached The undersigned warrants good title to said copyright,

that it is free of all liens, encumbrances or any known claims

against said copyright

Signed under seal this _ day of _, 19_

72.

Assignment of Deed of Trust

ASSIGNMENT OF DEED OF TRUST

FOR VALUE RECEIVED, the undersigned hereby grants, assigns

and transfers to

all beneficial interest under that certain Deed of Trust

dated _, executed by

_ Trustor,

to _ Trustee,

and recorded as Instrument No. _on _

in book _page _, of Official Records in the

County Recorder's office of County,

_(State), describing land therein as: TOGETHER with the note or notes therein described or

referred to, the money due and to become due thereon with

interest, and all rights accrued or to accrue under said

Deed of Trust

(Acknowledgment)

Assignment of Income ASSIGNMENT OF INCOME

FOR VALUE RECEIVED, the undersigned hereby assigns and

transfers to _, all rights to proceeds, income, rentals, fees,

profits or monies that shall be due the undersigned from _,

under a certain contract described as: _

Signed under seal this _ day of _, 19_

_ 74.

Assignment of Lease ASSIGNMENT OF LEASE

and

lease

dated _, by and between

Lessor and ,Lessee, and pertaining to

that

certain _

do hereby assign their right, title and interest in and to

said lease to _, whose address shall henceforth

be It is agreed and understood

that this assignment is contingent upon satisfactory

compliance with the terms and provisions of the lease

WITNESSES:

_ _ ACCEPTANCE

We, , hereby accept the above assignment

and subject ourselves to all the promises and covenants

therein contained We fully understand that this assignment is contingent upon the making of timely payments

on the lease and complying with all the terms and provisions of the lease

WITNESSES:

, landlord and lessor under the

above lease hereby consents to the assignment of said lease

from to _ _

By _ Attest:

75.

Assignment of Lease ASSIGNMENT OF LEASE

ASSIGNMENT of lease by and between _ (Tenant), and _

(Sub-Tenant), and _ (Landlord)

For good consideration, it is agreed by and between the

parties that:

1 Tenant hereby assigns, transfers and delivers to Sub-Tenant all of Tenant's rights in and to a

certain

lease between Tenant and Landlord for certain premises

known as (Describe)

_, under lease dated _, 19_ (Lease)

2 Sub-Tenant agrees to accept said Lease, pay all rents

and punctually perform all of Tenant's obligations under said Lease accruing on and after the date of delivery of possession to the Sub-Tenant as

contained

herein Sub-Tenant further agrees to indemnify and save harmless the Tenant from any breach of

Sub-Tenant's obligations hereunder

3 The parties acknowledge that Tenant shall deliver

possession of the leased premises to Sub-Tenant on _,

shall be fully paid by Tenant, and thereafter by the

Sub-Tenant

4 Landlord hereby assents to the assignment of lease,

provided that:

a) Assent to the assignment shall not discharge Tenant

of its obligations under the Lease in the event of breach by Sub-Tenant

b) In the event of breach by Sub-Tenant, Landlord shall

provide Tenant with written notice of same and Tenant shall have full rights to commence all actions to recover possession of the leased

premises (in the name of Landlord, if necessary) and retain all rights for the duration of said Lease provided it shall pay all accrued rents and cure any other default

c) There shall be no further assignment of lease without prior written consent of Landlord

5 This agreement shall be binding upon and inure to the

benefit of the parties, their successors, assigns and

personal representatives

Signed under seal this _ day of _, 19_

Sub-Tenant

Landlord

76.

Assignment of Lien ASSIGNMENT OF LIEN

This assignment is made on (date) by (name of lienholder) , of (address) , City of (city) , County of (county) , State of (state) , herein

referred to as "Assignor", to (name of assignee) , of

(address) , City of (city) , County of (county) , State of (state), herein referred to as

In consideration of (amount) Dollars,

($ ), receipt of which is hereby acknowledged, assignor does hereby assign to assignee the mechanic's

lien on the property of (name of property owner) , located at (address) , (city) , (state) ,

which has been duly recorded in the office of (office),

in Volume (number) , page , a copy of which is attached hereto

Whereas, the intent of this assignment is to transfer to

assignee full power to collect that certain sum secured

by said lien, assignor does hereby appoint assignee his

attorney in fact, with full authority to enforce the

lien herein assigned, and to collect and receive the

debt secured by said lien, as assignor would if this

assignment were not being made Any costs incurred by

the assignee in enforcing the assigned lien, shall be

borne by the assignee

In witness, whereof, assignor has executed this assignment at (place of execution), this (day) of (month) , (year)

_ (Signature)

77.

Assignment of Literary Property

ASSIGNMENT OF LITERARY PROPERTY

FOR VALUE RECEIVED, and in accordance with the terms of a

certain agreement between us dated _, 19_, the undersigned

hereby sells, transfers and assigns to _, (Company) all rights

to the literary property, described as: _

And the undersigned further represents that Company may

secure copyrights on said property and have full use and

rights to said property as contained in said agreement

Signed under seal this _ day of _, 19_

Assignment of Security Interest

ASSIGNMENT OF SECURITY INTEREST

FOR VALUE RECEIVED, the undersigned does hereby sell,

assign and transfer to _, its successors or assigns, all

right, title and interest of the undersigned in and to a

certain security interest and debt thereto issued to the

undersigned from _ (Debtor), under date of _, 19_, all as

annexed hereto

Signed this _ day of _, 19_

79.

Assignment of Trademark ASSIGNMENT OF TRADEMARK

This agreement entered this (day) of (month), (year)

between (name of assignor) , of (address), City of (city)

State of (state) , herein referred to as "Assignor", and

(name of assignee) of (address), City of (city), State of

(state) , herein referred to as "Assignee" That Assignor has adopted and is using a mark registered

in the United States Patent Office, Registration No

(number), dated (date) and Assignee is desirous of acquiring such mark and the registration thereof That for good and valuable consideration, the receipt of

which is hereby acknowledged, Assignor does hereby assign

to Assignee all rights, title and interest in and to said

mark, the goodwill of the business symbolized by said mark,

along with the registration thereof, the number of which

is contained herein Date (Signature)

80

ASSIGNMENT OF TRADEMARK

The undersigned _, of _ (Company), being the lawful owner

of a certain trademark registered in the United States Patent

Office under registration number _, dated _, 19_ (Trademark),

for good consideration does hereby sell, transfer and convey

all right, title and interest in said trademark and convey all

right, title and interest in said trademark and good will

attaching thereto, unto _ (Buyer)

Signed under seal this _ day of _, 19_

State of _

County of _ Date: _

Then personally appeared _ who acknowledged the foregoing, before me

(Notary Seal) _ Notary Public

81

Authorization AUTHORIZATION

TO:

Re: Loan # or Savings Account # ,

I hereby authorize release to _,

credit information for my pending credit application on a

Loan Opened Monthly Payments _

High Credit Current Balance

Paying

Record Savings Account:

Date Opened Present Balance _

The above is furnished to you in strictest confidence to

your request

Date: _ _

By By _

82

Authorization to Direct Bill for Corporate Guest Dear

(name of guest) is an honored guest of our

corporation, and during his stay at your hotel, you are

hereby authorized to forward all bills for his stay there

to our accounting office They have been preauthorized

to immediately approve and pay any invoices from your

hotel We have placed a credit limit on the account of

contact this office for approval in advance of any additional charges

Thank you in advance for your special consideration of

this individual and his needs We hope to make his visit

to our company and our city most enjoyable and memorable

If I may be of any assistance in this matter, please

contact my office as necessary

83

Bid for the Purchase of Real Property (Probate) BID FOR THE PURCHASE OF REAL PROPERTY (Probate)

To As _ _ of

Estate

of Deceased The undersigned hereby offers $ _for the purchase of

the property generally known as _and described

as: (description)

on the following terms:

$ deposit _

balance) _

Rents, taxes, insurance expenses of operation and maintenance to be prorated as of close of escrow; seller to furnish title policy

Enclosed is cashier's check # on (location) Branch of _(bank) for

$

representing 10% of my offer as a deposit

I understand this bid, if accepted, is subject to confirmation by the Superior Court

(This offer is contingent on your accepting it by (date)

and obtaining the earliest possible date for the court

hearing If you not accept this offer on or before said

date, you are instructed to return the deposit immediately

thereafter) Deposit is to be returned in event sale is not

confirmed by court

Upon confirmation of sale, title shall be conveyed by grant

deed (or warranty deed) to (names of parties) (description

of manner in which title will be held)

(This offer is subject to a real estate commission of %

to be paid by the estate to (name of broker), address

, License # )

DATED: _(Signature) _ _

Phone ACCEPTANCE

Receipt is acknowledged of $ as a deposit I accept said offer subject to confirmation by the court, and will

file a return of sale and immediately notify you of the

date of hearing

DATED As executor (administrator) Of Estate of Deceased

84 Bill of Sale

BILL OF SALE

I, , of (name of firm) , in the County of _, State of , in

consideration of

Dollars, ($ ), to be paid by

_, of (name of firm), the receipt of which

is hereby acknowledged, hereby grant, sell, transfer and

deliver unto the following: _ _ (Description)

heirs,

executors, administrators, successors and assign, to their

use forever

And I hereby covenant with the grantee that I am the lawful

owner of said goods; That they are free from all encumbrances; That I have good right to sell the same as

aforesaid; And that I will warrant and defend the same

against the lawful claims and demands of all persons

In witness, whereof, I , hereunto set my

hand, this _ day of _19

85

Bill of Sale (with Warranty of Title)

BILL OF SALE

(WITH WARRANTY OF TITLE)

I, , of , County of _, State of _,

in consideration of $ _, to me paid by

unto the following goods and chattels, namely,

_ _

To have and to hold the same to _ and his heirs, executors, administrators,

successors and

assigns, to their use forever

And I hereby covenant with the grantee that I am the lawful owner of said goods; that they are free from

all encumbrances; that I have good right to sell the same

as aforesaid; and that I will warrant and defend the same

against the lawful claims and demands of all persons

IN WITNESS WHEREOF, I , hereunto set my hand, this _ day of

_, 19

/S/

86

Business Credit Application

BUSINESS CREDIT APPLICATION

Business Name _ Date _ Address _

Owner/Manager _ Tel.No _

How long in business _ D & B Rated _ Trade References:

Name _ Address _ Name _ Address _ Name _ Address _ Name _ Address _ Bank References: Name _ Address _ Name _ Address _

Credit line requested $_

Pending lawsuits against Company: _

The undersigned authorizes inquiry as to credit information We further acknowledge that credit privileges, if

granted, may be withdrawn at any time 87

88.Certificate of Abandonment of Fictitious Business Name

Certificate of Abandonment of Fictitious Business Name

General Form Certificate

The undersigned (Individual or Partnership or Corporation), certifies the

following:

fictitious

name of in transacting business in the State

of ._

2 The full (name or names) and (place or places) of residence of the undersigned (is, are) as

follows: _

Or, if a corporation

2 The principal place of business of said corporation

in the State of , is at ,

in the City of _,County of

3 The above mentioned fictitious name is hereby abandoned

Dated: _

(Signature or Signatures)

89.Certificate of Installation, Leased Equipment

CERTIFICATE OF INSTALLATION

The leased equipment in the Schedule of the lease between

_ has been installed and is

operational as of _

(denote) hereof

_ Installer Lessee

By By _ Title _ Title

90.Certification of Satisfaction of Lien

CERTIFICATION OF SATISFACTION OF LIEN

Whereas, on (date) , (lienholder) caused a lien to be filed for record in the office of (name of office) of

County, State of , which was duly

recorded in Volume , page , of , against

property owned by (owner) , of (address) , for (description of work performed) by (name of lienholder),

the description of which is as follows:

Whereas, on (date) , (owner) fully satisfied the indebtedness secured by said mechanic's lien Therefore, in consideration of said payment, (lienholder)

hereby certifies that said lien is released and discharged,

and directs the County (name of office) to discharge of

record said lien

(Signature)

(Acknowledgment)

91.Change of Address Awaiting Refund

Dear

Your correspondence, dated April 15, 1986 indicated that

I would be receiving a refund for the unused portion of

prorated insurance coverage provided under the above

referenced policy

As of this date, I have not yet received this check

Since I have moved, I am naturally concerned that the

check may have been sent to the wrong address Would you please let me know if a check has been mailed If not, I would appreciate your authorizing one to be sent to the address indicated above

Thank you for your attention to this matter 92.Charge Account Credit Limit Raise Notification

Dear

After careful review of your charge account, it pleases

us to inform you that we have increased your credit limit

as follows:

Furthermore, this change in account status qualifies you

for use of our installment account Should you require

additional information about this new account, please see

one of our credit representatives the next time you are

here for a visit

You are a valued customer, and as such, you will be advised

of our special customer sales, which we have from time to

time We appreciate your continued patronage, and look

forward to being able to assist you in the near future

93.Charge Account Terms and Conditions Form

TERMS AND CONDITIONS Buyer agrees with

seller _to pay for all purchases upon receipt of monthly statement Charges

billed, but not paid by the 10th of the month following

purchase will be considered delinquent and subject to finance

charges

The FINANCE CHARGE for individuals is computed by a periodic

rate of per month which is an ANNUUAL PERCENTAGE RATE OF

Credits." Current credits are payments or credits received

by A.M on the _ day of the following month The

minimum payment due will be payment of Buyer's indebtedness

in full If not paid,

may

declare the unpaid balance due and payable immediately Buyer

agrees to pay collection expenses, including reasonable

attorney's fees and court costs, if it is necessary to

collect through legal action

Buyer assumes full responsibility for all materials purchased

from Buyer agrees to be

personally liable for all charges and individually guarantees

payment of all charges promptly Buyer agrees to notify

within 10 days in writing of receipt of

monthly statement of any in billing Failure to so notify

_ signifies total acceptance and

responsibility for prompt payment in full of account

If materials are ordered to be delivered to a construction job

site, the buyer assumes liability for the materials at the

time of delivery whether or not buyer's representative is on

agrees to pay

standard delivery charges as billed

Buyer agrees that no refund will be granted unless merchandise is returned within 30 days with invoice to store

where purchases were made and in original sales condition

Buyer agrees to supply with "Notice of Commencements", purchase orders, job numbers, job addresses,

and a current list of employees permitted to order, pickup,

and sign for merchandise

reserves the right to send out

"Notice to Owners" and file Liens on past due accounts and

use any legal means available to force collection if

necessary

94.Charge Back Application of Discount on Delayed Shipment

Dear

The shipment of the above referenced merchandise was

delivered to my receiving department on

While the original delivery date was set for I approved this later delivery in view of the problems that

you were experiencing at that time

Our check for the full amount of the invoice, less our 2%

I am enclosing a copy of the statement I received today,

which includes a charge back for that discount, taken in

compliance with your terms I believe that the source of

this error lies in the fact that the date on the invoice

was not changed to reflect the delay in delivery I would appreciate receiving a corrected statement of my

account Thank you for your cooperation in this matter

95.Collateral Decision, Request for Preparation of Loan Documents

Dear

It was a pleasure having the opportunity to meet with you

yesterday to discuss the proposed loan on the

After reviewing the alternatives you suggested, I believe

that it would be best to collateralize this loan with

(form of collateral)

I am instructing my secretary to prepare a package consisting of all necessary documents and to mail them to

your attention today I would be most appreciative if you

would arrange to have the loan documents drawn as soon as

I wish to thank you for your cooperation in this matter

and am looking forward to the continuance of a long and

mutually beneficial relationship between us 96.Collections Follow-Up on Release of Pending Order

Dear

As we discussed in our recent telephone conversation, I have

released your "pending" order on our terms of net 30 days,

with payment expected on or before 30 days from the date of

the invoice

I appreciate your candor and am looking forward to getting

your account back on sure footing in the not too distant

future

97.Collections Report on Current Status of Debt

TO: FROM:

WE REPORT AS FOLLOWS: 25 Just relocated at new address; -following

A DEBTOR'S ATTITUDE: 26 Lives in remote district: Promises to pay later hard to contact personally Ignores requests 27 Debtor is a minor Trying Disputes claim for settlement

B DEBTOR'S FINANCIAL D ACTION RECOMMENDED

6 Doing part time work 29 Voluntary collection not

7 Working on commission possible Recommend suit Out of work Rechecking a) furnish copies of regularly itemized statements

9 On relief indicating date, amount

10 Earnings exempt;no other of each payment attachable assets b) Original papers

11 Heavily in debt c) Counsel must have legal 12 Debtor ill and without identity of Creditor in funds order to proceed

13 In military service

C CURRENT ACTIVITY INDICATE IF:

14 Trying for a compromise A corporation where? 15 Rechecking for assets to A partnership full justify legal action or names of

all ability to pay Individually

owned 16 Debtor deceased;checking Full name of indiv.? for estate

17 Claims returned merchandise E ACCOUNT CLOSED: on _

18 Suit filed; still pending 30 Skip cannot locate

19 Judgment obtained Attorney 31 No assets hopeless

trying to execute Legal action not

20 Skip trying to locate recommended Can you help? 32 Per your request

21 Claims paid to you on 33 Subject refuses to _Please pay or compromise,

confirm payment too small for suit

22 Claim in hands of our 34 Bankruptcy,no assets representative in debtor's 35 Outlawed Refuses to area We are requesting pay or compromise

report 36 Deceased No estate

23 Just received a payment of Family won't assist $ _ 37 Exhausted all

effort for you Uncollectable

98.Commendation

Gentlemen:

You are to be commended for the manner in which you handled the unfortunate incident which led to

removing

( Product Name ) from the market

While the reports that I have read all indicated that

there was no definite proof that the taking of ( Product Name )

may have resulted in her present condition, the fact that

you acted so quickly shows that your first concern is with

the health and well being of the public As a consumer, I would like to express my appreciation for

your integrity and once again commend you for the fine

manner in which you handled this incident 99.Commendation and Refusal of Request for Raise

Dear

This is to acknowledge your letter of (date) You are definitely to be commended for your progress

I believe, however, that your recent request for a

raise is premature I would suggest that it would be

more appropriate to discuss a salary increase after you

have worked here for six months If you continue on the same path, I am certain that your timely

request

will be given careful consideration

You are doing a fine job, keep up the good work!

100 Commercial Account Analysis Form

ACCOUNT ANALYSIS

ACCOUNT _

ADDRESS _

_ _

BUYER _

OTHER

CONTACTS _ _

CALLING DAYS AND

TIMES ANNUAL

VOLUME EMPLOYS CREDIT LIMIT D&B

HISTORICAL

19 _/$ _ 19 _/$ _ 19 _/$ _ 19 _/ $

COMPETITOR PROFILE AND PRESENCE IN ACCOUNT INVENTORY: _

_ _

PROBLEMS AND

OPPORTUNITIES: _

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STRATEGIC

APPROACH: _ _ _