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LESSON 1 A desired future outcome that a firm hopes to achieve is called a goal The planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently is known as management McDonald's developed a fat fryer that decreases the amount of oil used in cooking, and reduced the amount of time to cook fries This is an example of increased efficiency The process that managers use to select the goals for the organization is known as organizing The ability to distinguish between the cause and effect of a problem within an organization is an important part of the conceptual skills of a manager An organization's top managers need to have more conceptual skills than other managers There is no single right or wrong trait for becoming an effective manager People who are low on extraversion tend to be sociable, outgoing, and friendly The tendency of a person to get along well with other workers is called positive affectivity 10 Organizational culture controls the behaviors of working level employees, but not managers The measure of how well (or how productively) an organization uses its resources to achieve a goal is known as: A effectiveness B appropriateness C efficiency D timeliness E appraisal A manager who chooses inappropriate goals for the organization, but makes good use of the organization's resources in pursuing these goals is said to have: A low effectiveness/medium efficiency B low effectiveness/high efficiency C medium effectiveness/low efficiency D high effectiveness/high efficiency E medium effectiveness/medium efficiency The people within an organization who are responsible for supervising the organization's use of its resources are known as: A managers B normalisers C precisionist D strategists E restructurers All of the following are essential managerial functions EXCEPT: A leading B controlling C demonstrating D planning E organizing In what order managers typically perform managerial functions? A Organizing, Planning, Controlling, Leading B Organizing, Leading, Planning, Controlling C Planning, Organizing, Leading, Controlling D Planning, Organizing, Controlling, Leading E Leading, Organizing, Planning, Controlling _ managers are often called supervisors A First-line B Middle C Top D Interim E Consultant The ability to analyze and diagnose a problem situation and distinguish between cause and effect is a: A human skill B negotiating skill C technical skill D conceptual skill E service skill The ability of a worker in the accounting department to prepare the organization's balance sheet is an example of a(n): A conceptual skill B first-line skill C human skill D technical skill E cognitive skill TeleTop Company is planning to eliminate a few redundant departments and reduce levels in the organizational hierarchy to lower operating costs This is an example of: A empowerment B restructuring C outsourcing D controlling E CRM 10 The top managers of an organization devote most of their time to _ than lower level managers A planning and organizing B leading and controlling C controlling and staffing D staffing and organizing E motivation and controlling 11 _ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself A Leasing B Sub-letting C Importing D Exporting E Outsourcing 12 The process of expanding employees' knowledge, tasks, and responsibility is A empowerment B restructuring C outsourcing D controlling E job remodeling 13 Managers who initiate major changes in their organizations are often high on: A extraversion B agreeableness C conscientiousness D openness to experience E negative affectivity 14 The process by which newcomers to an organization learn the values and norms is: A accumulation B organizational socialization C organizational attribution D attitude adjustment E organizational embedding 15 How workers in a particular organization dress is part of the organization's: A rites B values C stories D socialization E language Short answer: Discuss the relationship between "efficiency" and "effectiveness" and how they impact the performance of an organization What is management ? Identify and define the essential managerial functions Explain why college students should study management Explain how the knowledge of management may benefit fit you personally in your future Identify and define the basic levels of management What is each responsible for? Give an example of each Identify and briefly define the three major types of managerial skills Xác định xác định cấp quản lý Mỗi người chịu trách nhiệm gì? Hãy cho ví dụ phần Xác định xác định ngắn gọn ba loại kỹ quản lý Thảo luận mối quan hệ "hiệu quả" "hiệu quả" cách chúng ảnh hưởng đến hiệu suất tổ chức Quản lý gì? Xác định xác định chức quản lý thiết yếu Giải thích sinh viên đại học nên học quản lý Giải thích làm kiến thức quản lý có lợi phù hợp với cá nhân bạn tương lai LESSON The suppliers, customers, and competitors that affect the organization's ability to obtain inputs and to sell outputs are known as the task environment The technological, sociocultural, demographic, and global forces that affect the organization are known as the general environment Groups that buy goods that another organization produces are known as suppliers When new competitors enter an industry, prices in the industry typically increase Customers are often regarded as the most important stakeholder group Which of the following is a part of the general environment? A Distributors B Customers C Competitors D Suppliers E Technology ABC Company has many potential suppliers for a particular input Which of the following can best explain ABC's bargaining power with these suppliers in situation? A Strong B Moderate C Weak D Equal E Insufficient information Organizations that produce goods that are similar to another organization's goods are known as: A suppliers B distributors C competitors D customers E potential competitors Factors that make it costly for an organization to enter an industry as a new competitor are known as: A economies of scale B barriers to entry C demographic forces D economic forces E technological forces Inflation is an example of a (an) _ force in an organization's environment A socio-economic B economic C demographic D political E legal The collection of values that a society considers important and the norms of behavior that are approved by the society are known as: A sociocultural forces B economies of scale C the national culture D the task environment E demographic forces The population of the United States is shifting from the Northeast to the Southwest This is an example of which type of force in the environment? A Political B Legal C Sociocultural D Economic E Demographic If a society believes that self-expression is important to the people in that society, then the society is said to value: A collectivism B individualism C a free-market economy D a free-trade doctrine E uncertainty avoidance Which of the following is usually NOT considered to be a stakeholder of an organization? A Community B Society C Customers D Government E Distributors 10 The stakeholder group with the most responsibility for deciding the goals of the organization are: A stockholders B customers C managers D working-level employees E consultants Short answer: For an organization of your choice, identify elements and discuss the impact of elements of task environment on that organization For an organization of your choice, identify elements and discuss the impact of elements of general environment on that organization For an organization of your choice, identify and discuss the impact of one element of task environment on that organization For an organization of your choice, identify and discuss the impact of one element of general environment on that organization Đối với tổ chức bạn chọn, xác định yếu tố thảo luận tác động yếu tố môi trường nhiệm vụ tổ chức Đối với tổ chức bạn chọn, xác định yếu tố thảo luận tác động yếu tố mơi trường chung tổ chức Đối với tổ chức bạn chọn, xác định thảo luận tác động yếu tố mơi trường nhiệm vụ tổ chức Đối với tổ chức bạn chọn, xác định thảo luận tác động yếu tố mơi trường chung tổ chức LESSON Decision making is the process by which managers respond to the opportunities and threats that confront them by analyzing the options and making determinations A routine decision is called a nonprogrammed decision The final step in the decision-making process is the implementation of the alternative solution Groupthink is an advantage for groups Group creativity can be increased by using brainstorming techniques An organization's accounting department decides to send out a bill to a new customer What type of decision does this represent? A Programmed B Nonprogrammed C Intuitive D Groupthink E Bounded rationality Nonroutine decisions made in response to novel situations in business are known as: A intuitive decisions B creative decisions C programmed decisions D heuristic decisions E nonprogrammed decisions XYZ, Inc is attempting to decide whether or not it should change its manufacturing process to a new technology This represents which type of decision for organization? A Programmed B Nonprogrammed C Groupthink D Intuition E Satisficing Based on the work of March & Simon's Administrative Model, the first step in the managerial decision-making process is to: A choose among alternatives B assess alternatives C implement the chosen alternative D recognize the need for a decision E generate alternatives Which of the following is a way to bring distant managers together to brainstorm? A Brainstorming B Dialectical inquiry C The Delphi technique D Nominal group technique E Systems thinking An organization's accounting department decides to send out a bill to a new customer What type of decision does this represent? A Programmed B Nonprogrammed C Intuitive D Groupthink E Bounded rationality Explosives is trying to decide whether or not to launch nationally a new product that this organization has never sold previously This represents which type of decision ? A Programmed B Intuition C Groupthink D Nonprogrammed E Satisficing Decisions that have been made many times in the past and for which managers have rules and guidelines about how to make similar decisions in the future are known as: A nonprogrammed decisions B heuristic decisions C programmed decisions D intuitive decisions E creative decisions A group of managers meets face-to-face and generates and debates a wide variety of alternatives from which to make a decision What is this process called? A The Delphi technique B Dialectical inquiry C Brainstorming D The nominal group technique E Programmed decision making Katy, a manager, orders raw materials when the raw materials inventory reaches a certain point This is an example of which type of decision? A Intuition B Satisficing C Nonprogrammed D Programmed E Groupthink Short answer: What is decision making? List six steps in decision making process Compare programmed and nonprogrammed decision-making in organizations and give two realistic business examples of each of these two types of decisionmaking LESSON – PLANNING Planning involves formulation of strategy but not the implementation The last step in the planning process is to determine the organization's mission and goals C a policy D a standard operating procedure E scenario planning A formal, written guide to action for employees in an organization is known as: A a policy B a rule C a standard operating procedure D a rolling plan E scenario planning A written set of instructions which describes the series of actions that a manager should take in a specific situation is known as: A a policy B a standard operating procedure C scenario planning D a rolling plan E a rule 10 Managers at ABC, Inc analyze the current situation of their organization and then develop plans to help their organization to accomplish its mission and achieve its goals This is known as: A synergy planning B strategy formulation C functional planning D SWOT analysis E diversification 11 A group of managers at Acme Explosives analyzes both the internal strengths and weaknesses of their organization as well as the opportunities and threats of the external environment What type of analysis is this? A Mission analysis B SWOT analysis C Functional analysis D Diversification E Related Diversification 12 Increasing profits in the industry can be categorized under which of the following? A Weakness B Strength C Threat D Alternative E Opportunity 13 While conducting the analysis, the fact that the company’s stores are in attractive locations can be categorized under which of the following? A Weakness B Strength C Threat D Alternative E Opportunity 14 While conducting a SWOT analysis, "an obsolete, narrow product line" would be categorized under which of the following? A Strength B Weakness C Opportunity D Threat E Alternative 15 While conducting a SWOT analysis, "slower market growth" would be categorized under which of the following? A Strength B Weakness C Opportunity D Threat E Alternative List three distinct steps in business planning Answer: Business planning involves determining the mission and goals of the organization, formulating a business strategy to carry out this mission and to attempt to achieve these goals, and implementing this business strategy A SWOT analysis can be an effective way of analyzing both the internal situation of a business and the external environment in which the organization carries out its business Discuss what is meant by a SWOT analysis Discuss specific examples of each part of SWOT analysis as it would apply to a food and beverage company/store in Da Nang City Lập kế hoạch kinh doanh liên quan đến việc xác định sứ mệnh mục tiêu tổ chức, xây dựng chiến lược kinh doanh để thực sứ mệnh cố gắng đạt mục tiêu thực chiến lược kinh doanh Phân tích SWOT cách hiệu để phân tích tình hình nội doanh nghiệp mơi trường bên ngồi mà tổ chức thực kinh doanh Thảo luận ý nghĩa phân tích SWOT Thảo luận ví dụ cụ thể phần phân tích SWOT áp dụng cho cơng ty / cửa hàng thực phẩm đồ uống thành phố Đà Nẵng Answer: - SWOT (Strengths, Weaknesses, Opportunities, Threats) is a form of analysis that a firm can use as its first step in determining what strategy is most likely to help it achieve its mission and goals Strengths and weaknesses are internal to the organization Opportunities and threats are external - Example: Gongcha Milk Tea – S/good location and brandname, W/high price, O/development in economy and tourism of Da Nang, T/high competitive pressure from other milk tea brands like Toocha… LESSON – ORGANIZING The process by which managers set the structure of working relationships among workers in an organization is called organizing The nature of an organization's human resources is one of the important determinants of its structure Decentralizing authority and empowering lower-level employees tends to make organizations more flexible and quicker in making decisions A differentiation strategy usually succeeds even with an inflexible structure The type and degree of technology that an organization uses is an important factor in the design of the structure of the organization In general, the more unskilled its workforce, the more likely an organization is to use a flexible, decentralized structure The first step in organizational design is job design Increasing the number of different tasks in a job by changing the division of labor of the job is known as job enrichment Increasing the degree of responsibility that a worker has over his or her job is known as job enrichment 10 A functional structure is an organizational structure composed of all of the departments that an organization needs to produce its products 11 It is easier for managers to monitor and evaluate subordinates' performance in a functional structure than a divisional structure 12 When managers organize divisions according to the types of customer to whom they market their products, they are focusing on a product structure 13 When managers group workers both by function and by product within the same structure, this is known as a matrix structure The process by which managers decide how to divide into specific jobs the tasks that have to be performed to provide customers with goods and services is known as: A job design B job enlargement C task significance D mass-production technology E job enrichment McDonald's Corporation divides the tasks of "chefs" and "food servers" into two jobs in its restaurants This is an example of: A continuous-process technology B job design C divisional structure D product structure E matrix structure In XYZ Company, each product line is managed within a division In each of these divisions, the division manager is responsible for creating the business-level strategy for the product line What type of structure is the organization using? A Geographic structure B Market structure C Product structure D Functional structure E Transitional structure Federal Express Corporation organizes its managers according to the different regions of the world in which the managers work This is an example of which type of organizational structure? A Market structure B Customer structure C Product structure D Matrix structure E Geographic structure In which type of organizational design are managers correctly referred to as "twoboss managers?" A Product structure B Matrix structure C Geographic structure D Functional structure E Divisional structure When different managers from different functional areas are brought together to work on an organizational task, they are known as: A a small-batch team B a continuous-process team C a cross-functional team D a market structure team E a customer structure team The number of subordinates who report directly to a manager is known as what aspect of that manager's responsibility? A Unity of command B Hierarchy of authority C Chain of command D Span of control E Unity of direction One way organizations can keep their hierarchy flat is to: A decrease the span of control B increase the number of levels of management C decentralize authority D centralize authority E decrease autonomy The ability of a firm to use foreign manufacturers to produce its goods is called: A matrix organization B networking C liaison roles D outsourcing E using a task force LESSON (CHAPTER +10) CHAPTER In Herzberg's theory, needs that are related to the physical and psychological context in which the work is performed are known as motivator needs In Herzberg's theory, needs that are related to the nature of the work itself and whether or not it is challenging are known as hygiene needs In equity theory, when an employee perceives that his own outcome/input ratio is greater than that of a referent, underpayment inequity has occurred According to Maslow's Hierarchy of Needs Theory, which of the following is the highest level of needs of workers? Theo lý thuyết phân cấp nhu cầu Maslow, yếu tố sau nhu cầu cao người lao động? A Physiological B Safety C Self-actualization D Esteem E Belongingness Which of the following motivators is the most basic need in Maslow's hierarchy? A Safety B Belongingness C Physiological D Esteem E Self-actualization An employer can attempt to meet employees' safety needs by providing: A adequate pay B company social events C promotions D medical benefits E opportunity to grow The theory that suggests that distinguishes between needs related to the work itself from those related to the context of the work is: A Maslow's Hierarchy Theory B Inequity Theory C Herzberg's Motivator-Hygiene Theory D McClelland's Needs Theory E Equity Theory Which of the following theory focuses on the perceptions of workers of the fairness of their work outcomes relative to their work inputs? A Equity theory B Valence theory C Instrumentality theory D The needs hierarchy theory E Motivator-hygiene theory Johanna perceives that she works harder than her coworker Abdul, but is paid the same This is an example of: A the valence effect B extinction C negative reinforcement D underpayment inequity E overpayment inequity CHAPTER 10: The authority that a manager has based on the manager's position in the organization's hierarchy is known as expert power The ability of a manager to punish subordinates is known as coercive power The power of a manager that is based on that manager's specialized knowledge or skills is known as expert power The power that comes from a manager's admiration and loyalty from subordinates and coworkers is known as legitimate power The process by which one person exerts influence over others and inspires, motivates, and directs their activities is known as: A empowerment B time management C leadership D change management E legitimate power The person who inspires, motivates, and directs the activities of others so that they work toward organizational goals is known as a(n): A follower B leadership substitute C coercive leader D leader E manager The authority that a manager has because of his position in the organizational hierarchy is known as: A coercive power B legitimate power C reward power D referent power E expert power Joe, a manager, can hire a new supervisor for his division Which of the following best describes Joe's power? A Reward power B Referent power C Legitimate power D Coercive power E Expert power The ability of a manager to give outcomes to or withhold outcomes from subordinates is known as: A legitimate power B reward power C expert power D referent power E coercive power Which of the following is related to the punishment of subordinates? A Reward power B Legitimate power C Referent power D Expert power E Coercive power Which type of power is based on the specialized knowledge and skills of the leader? A Legitimate power B Referent power C Expert power D Coercive power E Reward power Bill Gates, the chairman of Microsoft, has a great deal of experience in software programming design He advises an R&D manager about how to design a new type of software for personal computers In this situation, which of the following best describes Bill Gates power? A Referent power B Relationship-oriented power C Empowerment power D Consideration power E Expert power The power of a leader that comes from the respect and loyalty of subordinates is known as: A reward power B legitimate power C coercive power D referent power E position power 10 The process of giving all employees the authority to make decisions and be responsible for their outcomes is known as: A coercion B leadership C empowerment D referent power E task structure LESSON The process by which managers monitor and regulate the organization in order to determine if the organization is operating efficiently and effectively is known as planning Using the controlling function, managers monitor and evaluate the organization's strategy to see if it is working Organizational control procedures can give managers feedback about the quantity, but not the quality, of products produced by the organization Formal monitoring and evaluation systems that provide managers with information in order to determine if the organization's strategy is working efficiently and effectively are known as control systems Managers use feedforward control to anticipate problems During the input stage, the most common type of control procedure is concurrent control, which gives managers immediate feedback At the output stage, managers typically use feedback control more than any other type of control procedure Feedback control gives managers regains about customers' reactions The first step in the control process is to evaluate results in terms of performance standards The set of values, norms, and standards of behavior that control the ways in which employees in an organization interact with each other is known as the organizational culture 10 If an organization's control systems are not designed correctly, an organization may not be able to adapt to a changing environment Which of the following is the process by which managers monitor and regulate how efficiently and effectively an organization and its members are performing the activities necessary to achieve organizational goals? A Planning B Organizing C Leading D Controlling E Coordinating Which of the following are formal target-setting, monitoring, evaluation, and feedback systems that provide managers with information about whether the organization's strategy and structure are working efficiently and effectively? A Organizational socialization B Embedded systems C Control systems D Concurrent systems E Parallelism Which type of control managers typically use in the input stage of the process of transforming raw materials into finished goods? A Feedforward control B Concurrent control C Feedback control D Bureaucratic control E MBO control 4.Which type of control managers typically use at the conversion stage of transforming raw materials into finished goods? A Feedforward control B Bureaucratic control C Concurrent control D Feedback control E MBO control What type of control managers typically use at the output stage? A MBO control B Concurrent control C Bureaucratic control D Feedforward control E Feedback control At which step of the control process does a manager establish the standards of performance? A Step B Step C Step D Step E Step Beswick Widget Company sets up a system to monitor unit sales of its products to measure changes taking place in customer tastes and the possible resulting impact on future sales This is an example of: A feedforward control B feedback control C MBO control D bureaucratic control E concurrent control At which step of the control process managers evaluate whether the actual performance of the organization differs significantly from the standards of performance being used to assess the performance of the organization? A Measure actual performance B Compare actual performance to the standards C Establish the standards of performance D Initiate corrective action E Measure standards of performance The final step in the control process is to: A initiate corrective action B measure actual performance C establish the standards of performance D compare actual performance to the standards E measure the standards of performance 10 The set of values, norms, and expectations of behavior that controls the ways in which workers interact with one another within the organization is known as: A a bureaucratic culture B an organizational culture C an MBO culture D a feedback control culture E a feedforward control culture ... suất tổ chức Quản lý gì? Xác định xác định chức quản lý thiết yếu Giải thích sinh viên đại học nên học quản lý Giải thích làm kiến thức quản lý có lợi phù hợp với cá nhân bạn tương lai LESSON The... organization intends to compete? A Divisional-level strategy B Departmental-level strategy C Functional-level strategy D Corporate-level strategy E Business-level strategy General Electric Company... market share What type of goal does this represent? A Corporate-level B Divisional-level C Functional-level D Business-level E Departmental-level Which type of strategy states the methods that a division