b) Once you have determined what crises you need to plan for, consider ways to minimize these risks and the costs for each risk. . c) Consider everything that co[r]
(1)FACILITATOR
Prof Dr Mohammad Majid Mahmood
Art of Leadership & Motivation
(2)(3)Stages of Crisis Management
Avoiding crisis
Preparing to
manage crisis Recognizing crisis Containing crisis Learning from crisis
Mitroff’s Stages of
Crisis Management Model
Like most human events, crisis can be described in terms of stages, or relatively identifiable sequences of events and reactions.
Stages enable planners to monitor risks, progress, target
stakeholders, and take strategic action appropriate to the stage.
(4)1) Avoiding Crisis
a) Make crisis planning a part of your strategic planning b) Get together and share ideas – work with colleagues
to analyze your situation c) Perform a SWOT analysis
(5)2) Preparing to Manage Crisis
Recognize the risks and costs
a) Brainstorm potential crisis. Consider the ‘whatifs‘
b) Once you have determined what crises you need to plan for, consider ways to minimize these risks and the costs for each risk.
c) Consider everything that could go wrong, in the order of importance and its costs
Develop A Crisis Plan
After you have selected a key whatif scenario and analyzed possible consequences, brainstorm the kinds of decisions that will have to be made and who should make these decisions.
(6)DIG DEEP FOR THE ROOT CAUSE
• Under the pressures of a crisis, there is temptation to jump to quickfix solutions that may mask the real problems and may result in repeated crisis.
• Symptoms Root Causes
(7)• Coordinate all crisis related activities • Gathering and reviewing facts of crisis • Determining crisis response activities • Allocate resources
• Specifying internal and external communications • Training staff
• Establishing relationships with stakeholders
• Monitor progress and continuing situation assessment
CMT Responsibilities:
Ensure that all CMT members are trained before the crisis occurs
Crisis Management Team
(8)CMT - Training
The training of the Crisis Management Team is one of the critical
success factors that must be addressed if an adequate response is to be achieved.
Principles of Effective Training:
Training Need Assessment: Contents:
(9)(10)Media Demands
• Accuracy and simplicity
• Statistics which are explained • Context of information
• Comments from highest authority • Both sides of the issue